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Optimum Feedback Review
What is Optimum Feedback?
Optimum Feedback is a brand management application that allows businesses to monitor reviews and mentions of their brands, products, and services from online conversations, forums, social media posts, and more. Aside from comments and mentions about your brand, Optimum Feedback also gathers and analyzes reviews and mentions of your competitors, see where they are excelling and underperforming and take full advantage of the information by creating campaigns, engagement strategies, and more that will improve your brand’s standing and increase natural, positive reviews.
With Optimum Feedback, you will know almost immediately how your clients feel about your product or service right after the transaction. This provides you insights on how their experience went, what makes them satisfied (or dissatisfied) with your offerings, and more. From there, you can identify the strengths of your products as well as areas where you need to work on. Optimum Feedback also helps you rescue your unhappy customers and prevent them from publicly posting negative feedbacks about your business.
Show MoreOverview of Optimum Feedback Benefits
Optimum Feedback automates the review solicitation process, using state of the art technology to analyze and decide when is the best time to ask feedback from your customers. With the feedback cycle fully automated, getting both positive and negative comments, suggestions, and more from your clients is significantly shortened. That means you can quickly determine issues and act immediately to address them, resolve problems, and provide customers with a better brand experience.
It is essential that you immediate identify changes in customer behavior and trends. Optimum Feedback gives you first-hand information how your customers value your business over any length of time according to tangible consumer indicators. You can set achievable targets for your managers based on customer feedback and satisfaction.
Ensuring that customers are satisfied with your business and remain that way is one effective means of generating genuine positive reviews. Optimum Feedback helps you determine what makes your customers tick so that you increase your chance of getting authentic reviews from them without having to resort to providing incentives such as discounts and giveaways.
Optimum Feedback delivers real-time alerts whenever someone mentions your company, brand, product, or service in a bad light. You can configure your alerts and receive them via SMS, emails, and calls. You can also include specific team members to receive instant updates whenever a negative mention surfaces.
Show MoreOverview of Optimum Feedback Features
- Feedback Monitoring
- Feedback and Review Solicitation
- Insights and Analysis On Local Competitors
- Local Search
- Customer Behavior and Trends Monitoring
- Ticketing
- Negative Review Filtering
What Problems Will Optimum Feedback Solve?
With over 84% of US adults trusting online reviews as much as a personal recommendation, reviews are quickly becoming the one thing that separates profitable businesses from those fighting an uphill battle.
Negative reviews can quickly kill a business, and Optimum not only makes sure businesses stay on top of their reviews by providing easy live monitoring across tens of review platforms but more importantly, it helps businesses get MORE reviews by ‘smart-targeting’ their customers and making it easy for them to leave a review when they’re most likely to do so.
Awards & Quality Certificates
Optimum Feedback Position In Our Categories
Because companies have their own business requirements, it is logical they abstain from settling on an all-in-one, “perfect” software product. Needless to say, it is futile to stumble on such application even among recognizable software solutions. The clever step to do would be to set down the varied key aspects that merit investigation including critical features, packages, technical skill levels of staff, organizational size, etc. Then, you should follow through the product research to a full extent. Go over some Optimum Feedback evaluations and scrutinize the other software solutions in your shortlist in detail. Such comprehensive research guarantees you circumvent poorly fit applications and subscribe to the one that meets all the benefits your company requires.
Position of Optimum Feedback in our main categories:
TOP
500
Optimum Feedback is one of the top 500 CRM Software products
It's essential to note that hardly any service in the Reviews Management Software category is a perfect solution that can meet all the goals of all company types, sizes and industries. It may be a good idea to read a few Optimum Feedback Reviews Management Software reviews first as specific solutions can perform well just in a really narrow group of applications or be designed with a very specific industry in mind. Others might function with an idea of being easy and intuitive and consequently lack complex features needed by more experienced users. You can also come across solutions that cater to a broad group of users and provide a complex feature base, but this frequently comes at a more expensive cost of such a solution. Ensure you're aware of your requirements so that you purchase a software that has specifically the elements you look for.
How Much Does Optimum Feedback Cost?
Optimum Feedback Pricing Plans:
Free Trial
Starter
£79/month
Premium
£199/month
Enterprise
By quote
What are Optimum Feedback pricing details?
Optimum Feedback Pricing Plans:
Free Trial
Starter
£79/month
Premium
£199/month
Enterprise
By quote
Optimum Feedback offers three enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Starter – £79/month or £74/month (annual billing)
- Up To 150 Reviews Per Month
- Monitor Up To Three Review Sites
- Email Support
- Pay By Credit Card
Premium – £199/month or £179/month (annual billing)
- Unlimited Reviews And Review Sites
- Competition Analysis
- Local Rank Tracking
- Phone And Email Support
- Pay By Credit Card Or Direct Debit
Enterprise – By quote
- All Premium Features
- Custom Branding
- Custom Email
- Custom SMS Sender IDs
- White Labelling
- Client Portals
- Workflow And Ticketing
- Dedicated Account Manager
- Pay By Credit Card, PO, Invoice Or Direct Debit
User Satisfaction
Positive Social Media Mentions
130
Negative Social Media Mentions
9
We are aware that when you make a decision to purchase a Reviews Management Software it’s important not only to see how professionals score it in their reviews, but also to check if the real users and businesses that use it are genuinely content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Optimum Feedback reviews across a vast array of social media sites. The information is then displayed in an easy to understand way showing how many users had positive and negative experience with Optimum Feedback. With that information available you will be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Optimum Feedback?
Optimum Feedback integrates with the following business systems and applications:
- Yelp
- TripAdvisor
- Avvo
- OpenTable
- Lawyers.com
- Edmuns.com
- Angie’s List
- Zendesk
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