Peek Pro Review

PROS: None to speak of, other than they are very good at selling you false promises.

CONS: They DO NOT Pay.

PROS: It is relatively easy to navigate around the back end.

CONS: For nearly two years now every problem I raise I am mostly told that it doesn't exist. The most frustrating and business-damaging ones are: * It's impossible to navigate on their mobile version. (Can't slide to the left once you've gone right) * The booking process for customers is very slow to load., the app can be too. * The gift codes don't work. There are many others but I have wasted enough time on their very polite but quite useless support staff that mostly don't know their system as well as I do, never mind better. It's also outrageously expensive and I'm sure more than what I was quoted but I was foolish enough not to get that in writing.

PROS: The ability for customers to reserve online is the best feature of this platform.

CONS: Many glitches with the software that pop up out of nowhere. Accounting and reports are garbage. Takes forever to get paid to pull a report that makes any sense. Customer support tends to take a long time to respond. Must be understaffed.

PROS: It’s attractive to our customers. Fairly easy for them to use.

CONS: Peek Payments is a fiasco! The first issue with their “in-house” merchant processing was getting it hooked up, told us multiple times that it should be working, yet we went three weeks without having any deposit in our bank account immediately after switching from stripe. After that it seem to work fairly good for about a month then it fell completely apart. From November 15 through December 1 there were no deposits and they sat on over $16,000 worth of funds. It took more than 50 phone calls and emails to finally get part of the problem resolved, to the tune of just under $4000. Still awaiting another 3000. Customer service is incredibly poor, with the exception of one person who is overworked and takes a long time to get back to us. You cannot get a hold of their payment processing department at all, there is only one phone number to get through to the company and they will not put you through directly to where the problem lies-in the accounting division. As well as that there are several bugs in their app, and after multiple promises to fix it we’re still having it the same issues. Customer support on this is very slow, especially their chat function, it is certainly not live, even 9-5. The third issue we have had was the on boarding process, which was not seamless. Having used Fare Harbor before we expected more support and help getting everything set up but after they get you signed up and get you live (where they get paid) you’re on your own. This wouldn’t be a big deal if they had a working timely customer support function.

They offered to me the service in Mexico

at the begining I reported about 12 bugs in system, the last one never was fixed; I implemented litle by little, almost everything okay then shows problem with payments, first delay without reason, they took a week to resolve it and promise never again will happen; second delay, I have to be all day in chat every 2 hour to make sure the my payment goes clean, finally at the end at the day they did it; third delay, 15 days to get my payment, several e mails, chats, phone calls; they hang up the phone on my call; stupid excuses until I cancel

worst experience about customer service ever