PetDesk Review

Our score: 8.4 User satisfaction: N/A

What is PetDesk?

PetDesk is a veterinary practice’s communication partner that can coexist with twenty practice management systems. The app has achieved this success because of the efficiency it affords veterinary clinics and hospitals. Instead of staff routinely sending messages to pet parents, they can spend more time taking care of pets left on their premises.

PetDesk has made this possible by automating reminders for appointments and follow-ups through emails, text messages, and push notifications. On top of that, the solution supports targeted messaging with personalization, which keeps customers engaged even after they have left the veterinary site. It is a communication solution that pet parents, grooming shops, and veterinary practice professionals.

Overview of PetDesk Benefits

Minimized No-shows

No-shows can hurt a veterinary practice as they mean a loss in revenue. Your clinic or hospital can reduce that and even eliminate it with the help of PetDesk. That is because the solution has an integrated communication system that sends appointment reminders to clients automatically. You can choose to have the software send these as emails, text messages, or push notifications. You can expect your clients to read these alerts because they interact with their smartphones and tablets often.

Aside from electronic messages, you can also send postcards to pet parents. PetDesk aids you in keeping profiles of your clients and their pets, thus allowing you to have their physical addresses on file. Not only does this show your care for their pets, but this also serves as a display of your personalized service.

Proactive Pet Health Management

Postcards and emails can only reach a fraction of your clients. With PetDesk, you can increase that number by a good margin because the solution comes with a mobile app. Through this channel, you can increase your engagement with clients and help individuals and families become better pet owners. The latter is complemented by the in-app appointment system that enables clients to schedule check-ups at their convenience. More than that, the latter reduces calls to your reception, thus letting your staff focus their attention more on patients.

Personalized Mass Interactions

Bulk email sending generalizes messages and has little room for personalization. However, PetDesk transforms that with its targeted messaging system. This enables you to send direct messages to specific pet parents and targeted emails to a particular group. Additionally, you can send announcements to everyone in your list and still make it personalized. To make this approach fruitful, PetDesk’s Customer Success team is on hand to assist your staff in tailoring your digital communications.

Loyalty Programs

Make every visit to your clinic more enjoyable by offering rewards. PetDesk’s Customer Success Team helps you design and create a loyalty program that is unique to your practice and suitable to the clients you are catering to. Because of this, you can look forward to an increase in visits and spends per visit.

Automated Review System

Instead of manually asking clients for feedback, you can receive their opinions and suggestions through the mobile app. PetDesk has a review system in place that automatically requests information from clients after every visit. You can then go through the feedback to find actionable information for improving your services. On top of that, the solution helps you boost your web presence by posting positive reviews online. This way, more clients can find their way to your practice.

Overview of PetDesk Features

  • Appointment Reminders & Confirmations
  • Customer Pet Health Mobile App
  • Targeted Messaging
  • Loyalty Program
  • Online Reviews & Reputation Management
  • Business Health Reporting

PetDesk Position In Our Categories

Knowing that companies have distinct business-related wants, it is logical they abstain from subscribing to an all-in-one, ”best” software system. Nonetheless, it would be hard to try to chance on such a software product even among widely used software systems. The better step to undertake should be to write the different chief functions that require research including critical features, price plans, technical skill ability of the employees, organizational size, etc. Next, you must perform your product research systematically. Read these PetDesk reviews and explore the other applications in your shortlist in detail. Such all-encompassing research makes sure you keep away from unsuitable apps and select the system which meets all the features your business requires.

Position of PetDesk in our main categories:

TOP 50

PetDesk is one of the top 50 Appointment Scheduling Software products

If you are interested in PetDesk it may also be beneficial to investigate other subcategories of Appointment Scheduling Software gathered in our database of B2B software reviews.

Since each organization has unique business requirements, it is sensible for them to refrain from seeking a one-size-fits-all perfect software application. Needless to say, it would be useless to try to find such a platform even among market-leading software platforms. The smart thing to do would be to list the various important aspects that require consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some PetDesk Appointment Scheduling Software reviews and check out each of the other apps in your shortlist in detail. Such in-depth research can make certain you weed out ill-fitting platforms and choose the system that provides all the elements you need for business success.

How Much Does PetDesk Cost?

PetDesk Pricing Plans:

Free Trial


Contact vendor

PetDesk is a helpdesk system for busy veterinary clinics and hospitals. If you want to transform your patient handling and aftercare communications with this software, you can request custom enterprise pricing by phone or email.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Appointment Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PetDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PetDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are PetDesk pricing details?

PetDesk Pricing Plans:

Free Trial


Contact vendor

PetDesk is a helpdesk system for busy veterinary clinics and hospitals. If you want to transform your patient handling and aftercare communications with this software, you can request custom enterprise pricing by phone or email.

What integrations are available for PetDesk?

PetDesk can integrate with different practice management software like the following:

  • AVImark
  • Cornerstone

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Reviewed By Jenny Chang
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