Phonedeck Review
What is Phonedeck?
Phonedeck is a mobile CTI solution that integrates mobile calls with Salesforce cloud. The app can boost the productivity of sales professionals and enables managers to optimize business processes.
How to start:
Download the Phonedeck app from Appexchange (make use of the 30-day free trial ). Ask your salespeople to install the free mobile app on their smartphones. Connect the devices using Bluetooth (only in case of iOS) to remote control mobile calls inside Salesforce. Now, thanks to the Phonedeck mobile app, you can have your call workflow at hand wherever your sales people are.
Show MoreOverview of Phonedeck Benefits
Phonedeck integrates mobile calls with a CRM system (like Salesforce cloud). It is a CTI solution for smartphones that makes it possible to remote control and track calls under the “real” mobile number using regular carrier minutes.
Remote control and track mobile calls
- Remote control the smartphone and track mobile calls inside Salesforce
- Start reporting during the call
CRM calls management on all devices
- Manage Salesforce contacts on every device easily
- Start a call with one click (click-to-call inside Salesforce) or with one tap (from the smartphone)
- Log calls, add notes and set up call reminders
Automated synchronization
- Synchronize Salesforce data automatically between every device
Overview of Phonedeck Features
- Mobile CTI solution
- 30-day free trial
- Salesforce integration
- Click-to-call
- Create new tasks
- Follow-up calls
- Log a call with your notes
- Mobile apps for Android and iOS
- Mobile call management
- Mobile telephony integration
- Real-time call tracking
- Set up reminders
- Smartphone remote control
- Softphone
- Support BYOD
- Sync tasks and contacts automatically
- Voice call
- Works on PC, laptop, smartphones and tablets
What Problems Will Phonedeck Solve?
Missed sales opportunities, lack of information about customers
The art of sales means knowing your customers, being in touch with them and being aware about the current state of their cases. Wherever you are – in the office or on a business trip, you cannot miss opportunities. Phonedeck gives sales people access to all CRM contacts or tasks and the ability to call customers, log the call and set a follow-up task easily on all devices. It is a powerful call management tool that supports the mobility of enterprises and sales people.
BYOD is not supported by CRM systems
In the age of smartphones, handling a desk phone has become an annoyance for most users. Sales people are using their smartphones to contact clients but at the same time they need to have access to the CRM data. Typing a phone number and logging in the call after the conversation is a waste of time. Phonedeck integrates mobile calls into Salesforce to let sales people use the mobile phone number or telephony directly inside the browser and Salesforce data on their smartphones.
Complicated and costly mobile CTI solutions
Mobile CTI solutions are mostly Over-the-top (OTT) and make use of Voice over IP (VoIP) with fixed line numbers. Porting mobile numbers to VoIP providers and using OTT clients and/or call forwarding is not a viable option for large enterprises. Phonedeck is a CTI solution for mobile phones that makes it possible to remote control and track calls with a real mobile number and regular contract with the mobile carrier. It saves time and also offers better call quality as you can rely on the mobile network quality.
How Much Does Phonedeck Cost?
Phonedeck Pricing Plans:
Free Trial
Monthly Plan
: $15 per user per month
Annual Plan
: $150 per user per year
Volume Pricing
: Starts at 50 licenses, contact the vendor for a quote
What are Phonedeck pricing details?
Phonedeck Pricing Plans:
Free Trial
Monthly Plan
: $15 per user per month
Annual Plan
: $150 per user per year
Volume Pricing
: Starts at 50 licenses, contact the vendor for a quote
Phonedeck offers three price plans:
- Monthly Plan: $15 per user per month
- Annual Plan: $150 per user per year
- Volume Pricing: Starts at 50 licenses, contact the vendor for a quote
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We realize that when you choose to buy a Communications Software it’s important not only to find out how professionals rank it in their reviews, but also to check whether the real users and businesses that purchased it are indeed satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Phonedeck reviews across a wide array of social media sites. The information is then featured in a simple to understand way indicating how many customers had positive and negative experience with Phonedeck. With that information at your disposal you will be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Ireland
- South Africa
- Europe
- Asia
- Australia
- China
- Germany
- India
- Japan
- Latin America
- Middle-East
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Phonedeck?
- Salesforce
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