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PIMS Auto Dialer Review

PIMS Auto Dialer
Our score: 8.0 User satisfaction: 98%

What is PIMS Auto Dialer?

PIMS Auto Dialer is a cloud-hosted auto dialer solution that is flexible, scalable, and secure. It is so versatile that you can customize the system to suit your business requirements as well as your calling strategy. PIMS Dialer also boasts of extremely reliable uptime as the servers are housed in a very high end facility that is working nonstop. As each user is guaranteed their own specific servers, PIMS is also capable of delivering support to companies regardless of their size.

PIMS Dialer comes with unique features and tools that are created to streamline and enhance processes for any business vertical. Information is readily available for agents to read, with details like name and address already populated. The auto-dialer links live calls with the next available agent. The outbound CallerID can be tweaked and configured to a specific campaign, depending on list and the area code.

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Overview of PIMS Auto Dialer Benefits

PIMS Auto Dialer uses an innovative algorithm that adapts seamlessly to your setup. It improves the process by ensuring that your agents get live calls. The system filters out answer machines, disconnected numbers, and operator intercepts, guaranteeing that the productivity of your team won’t suffer. PIMS Auto Dialer can be set up to automate your mass communication processes. Sending critical alerts, updates, and notifications to clients, customers and employees become fast and effective.

The platform provides dedicated servers for each client. That means PIMS Auto Dialer can support call centers regardless of their size. Scaling up and down is also a breeze as the system uses multiple carrier sip trunks with plenty of outbound channels. PIMS cloud-based dialers are housed in a state-of-the-art data center located in Atlanta, GA. There is also a redundant location in North Carolina. Both facilities operate nonstop all year round, ensuring clients a 99.9% uptime.

PIMS Auto Dialer comes with innovative functionalities, such as Blended sessions. This particular feature provides agents not only the ability to handle outbound and inbound calls, but they can call unlimited alternate numbers until they make contact. Agents can also schedule automated call backs. Management won’t have a hard time monitoring or barging calls to check if they adhere to compliance standards. The PIMS Auto Dialer software is an awesome contact center platform, especially for collection agencies, insurance companies, and other service-based call centers. It doesn’t bust the bank and offers a very convenient flat-rate, month-to-month pricing that companies love, particularly if they are looking to scale as they grow.

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Overview of PIMS Auto Dialer Features

  • Call Recording/Monitoring
  • Scalable to hundreds of seats
  • Inbound, Outbound & Blended call handling
  • Call Transfer
  • Text to Speech
  • Text Notifications
  • Email Notifications
  • Call Scripting
  • Caller ID

What Problems Will PIMS Auto Dialer Solve?

A. Increase contact rates. You are making calls by manually dialing the numbers. More than 50% of your calls are answer machines or disconnected numbers.

Feature: Powerful algorithm analyzes and filters incoming traffic so only live calls are forwarded to agents, taking away inefficiencies and optimizing productive hours by agents.

B. Connect. You can send important alerts, updates and notification to your customers, voters or employees.

Feature: Automate your mass communication by sending automatic voice messages with an option to press 1 to be transferred to a representative in your office.

C. Secured convenience. Hardware and ongoing maintenance of servers, switches and router take time, money and resources. This cloud-based dialer is hosted by a heavily secured facilities at QTS data centers in Atlanta, GA.

PIMS Auto Dialer Position In Our Categories

Because companies have distinct business requirements, it is prudent they steer clear of picking a one-size-fits-all, ideal software. Needless to say, it is troublesome to try to stumble on such an app even among well-known software products. The practical thing to undertake can be to make a list of the various essential factors which entail examination such as crucial features, pricing, skill levels of staff members, business size, etc. Next, you must perform the research fully. Browse over some PIMS Auto Dialer reviews and check out the other software programs in your list more closely. Such comprehensive research guarantees you take out poorly fit apps and choose the system that has all the function your company requires.

Position of PIMS Auto Dialer in our main categories:

TOP 200

PIMS Auto Dialer is one of the top 200 Communications Software products

If you are interested in PIMS Auto Dialer it might also be beneficial to check out other subcategories of Communications Software listed in our base of B2B software reviews.

It's important to note that hardly any app in the Communications Software category will be an ideal solution able to fulfill all the needs of all business types, sizes and industries. It may be a good idea to read a few PIMS Auto Dialer Communications Software reviews first as specific solutions might perform well exclusively in a very narrow group of applications or be prepared with a very specific industry in mind. Others can operate with an idea of being simple and intuitive and as a result lack advanced functions welcomed by more experienced users. You can also come across apps that support a wide group of customers and offer a powerful feature base, but this usually comes at a more expensive price of such a software. Ensure you're aware of your needs so that you buy a service that has exactly the elements you search for.

How Much Does PIMS Auto Dialer Cost?

PIMS Auto Dialer Pricing Plans:

Free Trial

PIMS Auto Dialer

$125 per agent/month

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What are PIMS Auto Dialer pricing details?

PIMS Auto Dialer Pricing Plans:

Free Trial

PIMS Auto Dialer

$125 per agent/month

PIMS Auto Dialer is available on a single price: $125 per agent per month.

It includes unlimited outbound domestic minutes & technical support.

User Satisfaction

Positive Social Media Mentions 64
Negative Social Media Mentions 1

We realize that when you choose to purchase a Communications Software it’s important not only to find out how professionals rank it in their reviews, but also to check if the actual users and enterprises that bought it are indeed content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and PIMS Auto Dialer reviews across a wide array of social media sites. The data is then presented in a simple to understand format showing how many clients had positive and negative experience with PIMS Auto Dialer. With that information at hand you should be equipped to make an informed purchasing decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for PIMS Auto Dialer?

Pims Auto Dialer integrates with the following business systems and applications:

  • Salesforce
  • SurveyMonkey
  • SugarCRM
  • Zoho CRM

PIMS Auto Dialer User Reviews

PIMS Auto Dialer average rating:

Average score
5/5 ( user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

More reviews from 1 actual users:

Keith Bedell
5/5

Overall impression

I have been using this dialer for almost 2 years now. We are in the collections industry and our turn over is very high. This dialer is very easy to learn. We have a blended call center that makes outbound calls, inbound calls along with an IVR that run simultaneously. This keeps our agent busy on the phone. Our contact rate increased by being able to run multiple campaigns at the same time to deliver calls to our agents. We worked closely with support to get this dailer setup the way we need. I was very please with the response time and wiliness to support our needs.

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5/5

Overall impression

I have been using this dialer for almost 2 years now. We are in the collections industry and our turn over is very high. This dialer is very easy to learn. We have a blended call center that makes outbound calls, inbound calls along with an IVR that run simultaneously. This keeps our agent busy on the phone. Our contact rate increased by being able to run multiple campaigns at the same time to deliver calls to our agents. We worked closely with support to get this dailer setup the way we need. I was very please with the response time and wiliness to support our needs.

Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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