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Customer Support Software

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What is Pluck?

Pluck is a collection of apps for managing online ratings and reviews. Pluck’s community-oriented tools allow customers to engage with their users, join in on the conversation and reply to negative feedback.

Social integrations enable your users to share their feedback with their connections and you can use Pluck’s localization feature to customize your users’ experience in their own language. Pluck’s community apps can be utilized in any combination, anywhere on your site, to create the precise experiences you need.

Each Pluck application comes with a default form and function, but users can easily customize both their appearance and behavior. Pluck apps are designed to work in both web and mobile destinations. The vendor offers management tools, numerous validated integrations into top e-commerce platforms, and a range of services to help you maximize social commerce ROI.

Pluck’s integrated community platform is used by more than 600 publishers, brands, and retailers to grow their audience, boost product sales, and build customer loyalty. Pluck offers them the tools they need to build unique social experiences to meet their business objectives.

Overview of Pluck Benefits

  • You can manage all of your customers’ ratings and reviews
  • Engage in and encourage conversations with forums
  • You can add one-click voting buttons to products
  • Support social sharing with social integrations
  • You can accept ratings and reviews from any device

Overview of Pluck Features

  • Community management
  • Create groups
  • Customizable feedback
  • Customizable search
  • Forums
  • Galleries
  • Gamification
  • Integration and customization
  • Localization controls
  • Mobile-ready
  • Narratives
  • Oversight and insights tools
  • Ratings and reviews management
  • Social connectivity

Pluck Position In Our Categories

Position of Pluck in our main categories:


Pluck is one of the top 200 Customer Support Softwareproducts


Pluck is one of the 200
Customer Support Software products

If you are considering Pluck it might also be beneficial to examine other subcategories of Best Customer Support Software gathered in our database of B2B software reviews.Call Center Software, Help Desk & Ticketing Software, IT Service Management Software

It's crucial to keep in mind that virtually no software in the Customer Support Software category is an ideal solution able to meet all the needs of various company types, sizes and industries. It may be a good idea to read a few Pluck reviews first as specific software may perform well only in a really narrow set of applications or be created with a very specific type of industry in mind. Others can function with a goal of being easy and intuitive and consequently lack complex elements welcomed by more experienced users. There are also apps that cater to a large group of customers and offer a rich feature toolbox, however that usually comes at a more expensive cost of such a service. Make sure you're aware of your requirements so that you purchase a software that has exactly the features you search for.

How Much Does Pluck Cost?

Pluck Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

To sign up with Pluck you should start by contacting the vendor to schedule a demo. Pricing is available directly from the vendor and is by quote only.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Pluck reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Pluck. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.





Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Pluck pricing details?

Pluck Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

To sign up with Pluck you should start by contacting the vendor to schedule a demo. Pricing is available directly from the vendor and is by quote only.

What integrations are available for Pluck?

Pluck’s technology-agnostic architecture enables seamless integration into any web environment. The platform’s pre-built integrations with Demandware Commerce and IBM Smarter Commerce provide shared customers benefits like access to accelerated time-to-market.

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