Zingtree Review
What is Zingtree?
Zingtree is a smart online platform for building diagnostic systems, process instructions, phone scripts, troubleshooters, decision trees and other problem solving approaches to allow your business to quickly and more efficiently respond to various customer queries.
Zingtree’s goal is to empower companies and individuals to give their web site visitors a quick, efficient and intelligent way of getting answers quickly, by providing an easy, yet powerful way to create, refine and embed interactive decision trees and troubleshooters. Originally designed to streamline customer support funnels, Zingtree’s users also include product teams seeking to gain deeper insight into the user behavior, sales and marketing teams looking to qualify leads, call centers, educators, and more.
Show MoreOverview of Zingtree Benefits
It is easy to set up the Zingtree platform. The Zingtree Wizard will guide you through setting it up, prompting you for the questions and answers to build each step of your process. Or you can use Visual Designer to draw a flowchart. Zingtree turns your project into working code automatically. You also have the option to send visitors to your tree by embedding it in your web site, or have Zingtree host it at no extra charge. Customize the tree with formatted text, images, video, or even your own CSS.
With a Zingtree troubleshooter embedded on a client’s web site, customers, support techs and product managers all benefit. Customers answer questions in a simple Q&A format, which in many cases leads to a problem solution. If a problem can’t be solved, support technicians get a full history of the Zingtree session with an email or Zendesk ticket, which eliminates a lot of back-and-forth. Plus, Product Managers can see where the most traveled parts of the decision tree are, as well as other reports, which helps design better products and support documents.
Zingtree’s reports help you better understand how your Zingtrees are being used. You can check on performance specifics, examine traffic patterns, get demographic data, and more. The platform adds new and helpful reports all the time.
Show MoreOverview of Zingtree Features
- Works in any browser
- Easy to build scripts
- Full transcripts
- Powerful analytics
Zingtree Position In Our Categories
Because companies have particular business wants, it is rational they abstain from paying for a one-size-fits-all, “perfect” system. Needless to say, it would be hard to discover such an app even among branded software systems. The better thing to undertake is to note down the numerous critical aspects that need consideration like essential features, pricing, skill capability of staff, company size, etc. After which, you must conduct the product research exhaustively. Read these Zingtree evaluations and explore each of the software products in your shortlist more closely. Such detailed product research ascertain you avoid mismatched software products and subscribe to the system which includes all the features your company requires in sustaining growth.
Position of Zingtree in our main categories:
TOP
200
Zingtree is one of the top 200 Customer Support Software products
TOP
100
Zingtree is one of the 100 Workflow Management Software products
If you are interested in Zingtree it could also be sensible to analyze other subcategories of Customer Support Software gathered in our database of SaaS software reviews.
Each enterprise is different, and might require a specific Customer Support Software solution that will be fit for their company size, type of clients and staff and even particular niche they support. It's not wise to count on finding an ideal solution that is going to be suitable for each company no matter what their background is. It may be a good idea to read a few Zingtree Customer Support Software reviews first and even then you should pay attention to what the solution is supposed to do for your business and your staff. Do you need a simple and straightforward service with only basic functions? Will you actually use the complex tools required by experts and large enterprises? Are there any specific tools that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to find a trustworthy software that will match your budget.
How Much Does Zingtree Cost?
Zingtree Pricing Plans:
Free Trial
Starter
$12/month
Professional
$49/month
Business
$99/month
Corporate
$299/month
What are Zingtree pricing details?
Zingtree Pricing Plans:
Free Trial
Starter
$12/month
Professional
$49/month
Business
$99/month
Corporate
$299/month
Zingtree offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Starter – $12/month
- 40 end-user sessions
- 12 agent credits
- 1 author
Professional – $49/month
- 350 end-user sessions
- 60 agent credits
- 5 authors
- Run unlimited reports
Business – $99/month
- 1000 end-user sessions
- 150 agent credits
- 10 authors
- Run unlimited reports
Corporate – $299/month
- 4000 end-user sessions
- 500 agent credits
- 30 authors
- Run unlimited reports
User Satisfaction
Positive Social Media Mentions
42
Negative Social Media Mentions
4
We realize that when you decide to buy a Customer Support Software it’s important not only to learn how professionals rank it in their reviews, but also to check if the real users and enterprises that bought this software are indeed content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zingtree reviews across a wide range of social media sites. The information is then featured in a simple to digest way showing how many users had positive and negative experience with Zingtree. With that information at hand you will be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Zingtree?
Zingtree integrates with the following business systems and applications:
- Wordpress
- Slack
- Salesforce
- Zendesk
- Freshdesk
- Zopim
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