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Zingtree Review

Zingtree
Our score: 8.0 User satisfaction: 100%

What is Zingtree?

Zingtree is a smart online platform for building diagnostic systems, process instructions, phone scripts, troubleshooters, decision trees and other problem solving approaches to allow your business to quickly and more efficiently respond to various customer queries.

Zingtree’s goal is to empower companies and individuals to give their web site visitors a quick, efficient and intelligent way of getting answers quickly, by providing an easy, yet powerful way to create, refine and embed interactive decision trees and troubleshooters. Originally designed to streamline customer support funnels, Zingtree’s users also include product teams seeking to gain deeper insight into the user behavior, sales and marketing teams looking to qualify leads, call centers, educators, and more.

Overview of Zingtree Benefits

It is easy to set up the Zingtree platform. The Zingtree Wizard will guide you through setting it up, prompting you for the questions and answers to build each step of your process. Or you can use Visual Designer to draw a flowchart. Zingtree turns your project into working code automatically. You also have the option to send visitors to your tree by embedding it in your web site, or have Zingtree host it at no extra charge. Customize the tree with formatted text, images, video, or even your own CSS.

With a Zingtree troubleshooter embedded on a client’s web site, customers, support techs and product managers all benefit. Customers answer questions in a simple Q&A format, which in many cases leads to a problem solution. If a problem can’t be solved, support technicians get a full history of the Zingtree session with an email or Zendesk ticket, which eliminates a lot of back-and-forth. Plus, Product Managers can see where the most traveled parts of the decision tree are, as well as other reports, which helps design better products and support documents.

Zingtree’s reports help you better understand how your Zingtrees are being used. You can check on performance specifics, examine traffic patterns, get demographic data, and more. The platform adds new and helpful reports all the time.

Overview of Zingtree Features

  • Works in any browser
  • Easy to build scripts
  • Full transcripts
  • Powerful analytics

Zingtree Position In Our Categories

Because businesses have distinctive business-related demands, it is logical that they abstain from choosing an all-in-one, ideal software system. Still, it would be futile to try to discover such a software product even among sought-after software systems. The rational thing to undertake is to list the various chief factors which require consideration such as key features, packages, skill competence of staff, organizational size, etc. Then, you must do the research through and through. Go over these Zingtree evaluations and scrutinize each of the software systems in your shortlist more closely. Such comprehensive research can make sure you stay away from unsuitable applications and pay for the one which provides all the tools your company requires for success.

Position of Zingtree in our main categories:

TOP 200

Zingtree is one of the top 200 Customer Support Software products

TOP 50

Zingtree is one of the 50 Workflow Management Software products

If you are considering Zingtree it could also be a good idea to check out other subcategories of Customer Support Software listed in our database of B2B software reviews.

Since each enterprise has unique business wants, it is prudent for them to desist from looking for a one-size-fits-all ideal software solution. Needless to say, it would be pointless to try to find such a platform even among market-leading software platforms. The smart thing to do would be to list the various important factors that require consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Zingtree Customer Support Software reviews and look into each of the other solutions in your shortlist in detail. Such exhaustive groundwork can make certain you reject ill-fitting systems and choose the solution that presents all the aspects you require for business success.

How Much Does Zingtree Cost?

Zingtree Pricing Plans:

Free Trial

Starter

$12/month

Professional

$49/month

Business

$99/month

Corporate

$299/month

Zingtree offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Starter – $12/month

  • 40 end-user sessions
  • 12 agent credits
  • 1 author

Professional – $49/month

  • 350 end-user sessions
  • 60 agent credits
  • 5 authors
  • Run unlimited reports

Business – $99/month

  • 1000 end-user sessions
  • 150 agent credits
  • 10 authors
  • Run unlimited reports

Corporate – $299/month

  • 4000 end-user sessions
  • 500 agent credits
  • 30 authors
  • Run unlimited reports

User Satisfaction

Positive Social Media Mentions 8
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zingtree reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zingtree. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Zingtree Comparisons

What are Zingtree pricing details?

Zingtree Pricing Plans:

Free Trial

Starter

$12/month

Professional

$49/month

Business

$99/month

Corporate

$299/month

Zingtree offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Starter – $12/month

  • 40 end-user sessions
  • 12 agent credits
  • 1 author

Professional – $49/month

  • 350 end-user sessions
  • 60 agent credits
  • 5 authors
  • Run unlimited reports

Business – $99/month

  • 1000 end-user sessions
  • 150 agent credits
  • 10 authors
  • Run unlimited reports

Corporate – $299/month

  • 4000 end-user sessions
  • 500 agent credits
  • 30 authors
  • Run unlimited reports

What integrations are available for Zingtree?

Zingtree integrates with the following business systems and applications:

  • Wordpress
  • Slack
  • Salesforce
  • Zendesk
  • Freshdesk
  • Zopim
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Reviewed By Jenny Chang
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