Zingtree Review
What is Zingtree?
Zingtree is a smart online platform for building diagnostic systems, process instructions, phone scripts, troubleshooters, decision trees and other problem solving approaches to allow your business to quickly and more efficiently respond to various customer queries.
Zingtree’s goal is to empower companies and individuals to give their web site visitors a quick, efficient and intelligent way of getting answers quickly, by providing an easy, yet powerful way to create, refine and embed interactive decision trees and troubleshooters. Originally designed to streamline customer support funnels, Zingtree’s users also include product teams seeking to gain deeper insight into the user behavior, sales and marketing teams looking to qualify leads, call centers, educators, and more.
Show MoreOverview of Zingtree Benefits
It is easy to set up the Zingtree platform. The Zingtree Wizard will guide you through setting it up, prompting you for the questions and answers to build each step of your process. Or you can use Visual Designer to draw a flowchart. Zingtree turns your project into working code automatically. You also have the option to send visitors to your tree by embedding it in your web site, or have Zingtree host it at no extra charge. Customize the tree with formatted text, images, video, or even your own CSS.
With a Zingtree troubleshooter embedded on a client’s web site, customers, support techs and product managers all benefit. Customers answer questions in a simple Q&A format, which in many cases leads to a problem solution. If a problem can’t be solved, support technicians get a full history of the Zingtree session with an email or Zendesk ticket, which eliminates a lot of back-and-forth. Plus, Product Managers can see where the most traveled parts of the decision tree are, as well as other reports, which helps design better products and support documents.
Zingtree’s reports help you better understand how your Zingtrees are being used. You can check on performance specifics, examine traffic patterns, get demographic data, and more. The platform adds new and helpful reports all the time.
Show MoreOverview of Zingtree Features
- Works in any browser
- Easy to build scripts
- Full transcripts
- Powerful analytics
Zingtree Position In Our Categories
Bearing in mind companies have specific business needs, it is sensible they abstain from settling on a one-size-fits-all, ideal software. Nevertheless, it would be futile to try to find such a software solution even among well-known software products. The practical thing to do would be to list the several critical functions that necessitate research such as major features, price plans, skill ability of staff, organizational size, etc. After which, you should double down on the research comprehensively. Have a look at these Zingtree reviews and scrutinize the other software options in your list in detail. Such detailed product research ensure you steer clear of mismatched apps and choose the system that delivers all the features your company requires.
Position of Zingtree in our main categories:
TOP
200
Zingtree is one of the top 200 Customer Support Software products
TOP
100
Zingtree is one of the 100 Workflow Management Software products
If you are considering Zingtree it might also be a good idea to analyze other subcategories of Customer Support Software gathered in our database of SaaS software reviews.
There are trendy and widely used systems in each software category. But are they essentially the best fit for your organization’s unique requirements? A market-leading software product may have thousands of customers, but does it offer what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Zingtree Customer Support Software reviews and consider the aspects that you desire in the software such as the price, main tools, available integrations etc. Then, shortlist a few apps that fit your requirements. Try out the free trials of these platforms, read online comments, get clarifications from the maker, and do your homework systematically. This profound groundwork is sure to help you select the finest software application for your organization’s special requirements.
How Much Does Zingtree Cost?
Zingtree Pricing Plans:
Free Trial
Starter
$12/month
Professional
$49/month
Business
$99/month
Corporate
$299/month
What are Zingtree pricing details?
Zingtree Pricing Plans:
Free Trial
Starter
$12/month
Professional
$49/month
Business
$99/month
Corporate
$299/month
Zingtree offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Starter – $12/month
- 40 end-user sessions
- 12 agent credits
- 1 author
Professional – $49/month
- 350 end-user sessions
- 60 agent credits
- 5 authors
- Run unlimited reports
Business – $99/month
- 1000 end-user sessions
- 150 agent credits
- 10 authors
- Run unlimited reports
Corporate – $299/month
- 4000 end-user sessions
- 500 agent credits
- 30 authors
- Run unlimited reports
User Satisfaction
Positive Social Media Mentions
42
Negative Social Media Mentions
4
We realize that when you make a decision to purchase a Customer Support Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover whether the real clients and companies that use this software are genuinely satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zingtree reviews across a broad array of social media sites. The information is then featured in an easy to understand form revealing how many people had positive and negative experience with Zingtree. With that information at your disposal you will be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Zingtree?
Zingtree integrates with the following business systems and applications:
- Wordpress
- Slack
- Salesforce
- Zendesk
- Freshdesk
- Zopim
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