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$60

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Salesmachine REVIEW

Customer Experience Management Software

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USER SATISFACTION 100%
OUR SCORE 7.5

What is Salesmachine?

Salesmachine is a customer experience software that uses real-time, visual health scoring to measure customer engagement. Using color-coded charts and graphs, it displays real-time levels of the engagement, helping marketers see a blow-by-blow movement of sales and other key performance indicators. The software applies to companies with a fast sales turnaround, but it’s most appealing to subscription business, including SaaS vendors, where churn is a daily event.

A key and unique feature of Salesmachine is the Customer Health Score. It reveals current user engagement and measures it using scoring parameters that you set. One basic example–user actions can be categorized as good, average and bad, color coded as green-orange-red. User activities are then plotted on pie charts, giving marketers a quick lookup on real-time engagement. This is a novel tool that you won’t easily find in other customer experience solutions.

At the same time, customer activities can be funneled into customizable lifecycle stages and marked with triggers that guide your next steps across the entire customer journey. Subscription companies, for one, can use Salesmachine to ease in prospects from onboarding to adoption to renewal and even upsell.

Likewise, Salesmachine features 360-degree customer profiles. It records contact details, interactions with you, past transactions, email activity and status history. These insights allow your sales to frame pitches with a contextualized and personalized tone.

Another key feature you’ll find most useful is the instant alerts. You are immediately notified of changes in user activity, for example, a churn or new free trial user happens in this minute. You can react at once and minimize or avert loss or optimize a win.

Lastly, automation and email management make follow-up communication a breeze. Sales can create rule-based autoresponders to manage recurring user cases, while they can focus on unique cases. Tasks, notifications, playbooks and emails can be automatically triggered by event and customer segment rules.

If you want to experience for yourself the many benefits of Salesmachine, you can easily subscribe to a hassle-free, no-commitment free trial here.

Overview of Salesmachine Benefits

Here are some of the benefits commonly associated to using Salesmachine:

Faster sales cycle and higher conversion rate

Key to closing a deal is to strike when an opportunity arises. Conversely, avoiding a loss means anticipating friction or obstacles and addressing them at once. In both cases, you need a clear understanding of your customer at the moment it counts.

Salesmachine’s Customer Health Score gives you a 360-view of customers in real-time. It shows you their past and present transactions and interaction with you, along with key contact details. One difference you’ll notice with its customer profile tool is the real-time scoring. Arguably, it’s innovative and unique to this software. It alerts you of current customer engagement and, based on this action, delivers a score to help you gauge customer health. Engagement can span a range of activities such as brand mention, a repeat purchase or a subscription exit.

With the latest critical information on your hand, you can quickly mitigate a loss, perhaps, by offering deals or extensions, or take advantage of a win. In a competitive landscape teeming with customers with short attention span, the first few minutes of getting hold of their key actions may spell the difference between profit and loss.

Drives successful onboarding

Onboarding is like the last lap to a sales win. But it doesn’t guarantee conversion. That’s why it’s important to focus more energy and attention to this customer segment, which needs that one last push towards conversion.

One way to ensure onboarded customers are guided properly through the sales pipeline is by setting up an email funnel system like Salesmachine’s auto-email feature. It lets you lay down a series of case-based autoresponder. Once you’ve defined the pain points in your customer’s onboarding experience, you can create the right responses with click-to-action motivators. And by using the software’s Customer Health Score, you can segment new users with measurable metrics, not just guessing outcomes.

Moroever, Salesmachine features an Email & Layout Manager and open/click tracker. Even average users with no coding or creative skills can quickly muster a professionally designed set of emails.

Neat UI, dashboards

Here’s an illustration: pie charts are used for a quick grasp of color-coded good-average-bad customer experience. In one glance, you can see which color dominates the charts, giving you a clear picture even before you browse the stats. For example, red means abandoned subscription, so if you see the charts are more red than green, that triggers immediate intervention in your mind.

The charts change in real-time, a helpful tool to keep a tight rein on daily revenues. They also showcase total accounts or the number of free trial users broken down by plan.

Likewise, the dashboard gives you exact figures on your monthly recurring revenue (MRR). MRR is plotted visually so you can see your business’ true health in real-time. Other key metrics you can show on the dashboards as quick lookups include opened tickets, trial extensions and quota target. You also get to drill down to customer details including information on their last session, current plan and stage in the pipeline.

Better understanding of customer behavior

How many trial user churn on what plan? What are their professional profile? Industry? Conversely, are there patterns or recurring profiles on converted users? These questions are easily answered when you have a holistic view of customers.

By consolidating the Customer Health Score tool (it shows customers’ real-time engagement with you) and customer details, you’ll start to see behavioral patterns specific to segments. You can organize these insights in the Salesmachine Portfolio Management to create customer segments that can easily be pulled out by your customer success managers. They can then base their actions and reactions on these data. Eventually, your response time is faster, more personalized and drives conversion rate up.

Your team instantly knows when and how to act

The software gives your sales team multiple data signals to plot their next step. First, the Customer Health profile clues in sales on how to frame the pitch based on customer data and interaction. Second, alerts notify sales on real-time customer actions. Sales can figure at once where and how to channel the customer down the pipeline based on this action. For example, new trial users are fed into an onboarding autoresponder. Churns can be re-approached via a dedicated email campaign, perhaps spiced with deals or extensions.

Third, Throughout the email process, customer feedback is tracked, such as open/click activities, to guide sales on defining the succeeding steps down the road. Salesmachine also lets sales to automate these workflows, so they can explore new or unique cases that can further expand their revenue base.

Overview of Salesmachine Features

  • Custom Health score
  • Portfolio management
  • Onboarding
  • Adoption
  • Retention
  • Upsell
  • Health alert
  • Business alert
  • Real-time data
  • Dynamic fields
  • Enrichment
  • Event tracking
  • Email & Layout Manager
  • Emails Activity
  • Auto-emails
  • Productivity
  • Analytics
  • Permissions
  • Custom Segments
  • Notifications
  • Daily Reports
  • To Do list
  • Slack Notifications
  • HTML / Text / Liquid

Salesmachine Position In Our Categories

Position of Salesmachine in our main categories:

50

Salesmachine is one of the top 50 Customer Experience Management Software products

50

Salesmachine is one of the top 50
Customer Experience Management Software products


If you are considering Salesmachine it could also be beneficial to check out other subcategories of Best Customer Experience Management Software gathered in our base of SaaS software reviews:

It is important to realize that almost no service in the Customer Experience Management Software category is an ideal solution able to fulfill all the needs of various business types, sizes and industries. It may be a good idea to read a few Salesmachine reviews first as certain software may excel only in a really small set of applications or be created with a very specific type of industry in mind. Others may work with an intention of being simple and intuitive and therefore lack complicated functionalities needed by more experienced users. There are also apps that focus on a wide group of users and give you a complex feature set, but that in most cases comes at a more expensive price of such a software. Make sure you're aware of your requirements so that you pick a software that has exactly the functionalities you search for.

How Much Does Salesmachine Cost?

Salesmachine Pricing Plans:

Salesmachine’s enterprise pricing is available for startups, growing businesses and large enterprises. You can choose from two fixed subscription plans charged at per-seat, per-month basis or contact the vendor for customized enterprise package.

Starter – $60 per seat/month (paid annually)

  • Workflows
  • Unlimited contacts & accounts
  • Health scoring
  • Segments
  • Alerts
  • Slack notifications
  • Campaigns
  • Unlimited integrations
  • Standard traffic volume
  • Profile Analytics & Live view

Standard – $100 per seat/month (paid annually)

  • Starter inclusions
  • Team permissions
  • Reports (coming soon)
  • Salesforce integration

Enterprise – by quote

  • Standard inclusions
  • Push Health scores to Salesforce
  • High traffic volume
  • Dedicated CSM
  • High priority support

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesmachine reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesmachine. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

61

NEGATIVE SOCIAL MENTIONS

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • TICKETS

What are Salesmachine pricing details?

Salesmachine Pricing Plans:

Salesmachine’s enterprise pricing is available for startups, growing businesses and large enterprises. You can choose from two fixed subscription plans charged at per-seat, per-month basis or contact the vendor for customized enterprise package.

Starter – $60 per seat/month (paid annually)

  • Workflows
  • Unlimited contacts & accounts
  • Health scoring
  • Segments
  • Alerts
  • Slack notifications
  • Campaigns
  • Unlimited integrations
  • Standard traffic volume
  • Profile Analytics & Live view

Standard – $100 per seat/month (paid annually)

  • Starter inclusions
  • Team permissions
  • Reports (coming soon)
  • Salesforce integration

Enterprise – by quote

  • Standard inclusions
  • Push Health scores to Salesforce
  • High traffic volume
  • Dedicated CSM
  • High priority support

What integrations are available for Salesmachine?

Salesmachine integrates with the following business systems and applications:

  • Wufoo
  • Segment
  • Mixpanel
  • Intercom
  • JS Library
  • Backend libraries
  • API
  • Zendesk
  • Olark
  • Satismeter NPS
  • Promoter.io
  • Stripe
  • Zapier
  • Delighted
  • Groove
  • Uservoice
  • Help Scout
  • Salesforce Desk
  • Slack

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