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Appcues Review

Appcues
Our score: 9.0 User satisfaction: 100%

What is Appcues?

Appcues is a customer experience software service that helps companies implement a smooth, personalized user onboarding process. Even without coding skills, users can create product tours, walkthroughs and in-app messages to welcome their customers.

The cloud-based app can be set up in minutes with a point-and-click editor. It is ideal for businesses of any size, but startups and small businesses are most likely to appreciate the app’s no-frills, low-cost and scalable features.

The app aims to help customers to be more engaged and loyal by solving onboarding pain points. Appcues addresses common onboarding bumps including time-consuming coding to create the steps, spammy product tours and bland walkthroughs that cause customers to skip onboarding.

With Appcues you can create messages and flows that highlight your product values at once.

Overview of Appcues Benefits

Here are some of the benefits commonly associated to using Appcues:

Customers see your value quickly

A smooth onboarding experience means your customers are more receptive to what you’re saying. Without bothering about coding skills, you can focus on the real work: crafting the best messages for your product. Appcues lays down the ground, while you provide the key messages and product highlights so customers can quickly grasp what’s in it for them and discover features that matter to their business.

Personalized tour captures customer’s attention

Creating a personalized product tour makes an instant connection to prospects. You can target audience with segments and triggers like language, name and at customer engagement stage. Likewise, you can customize the patterns such as how, when and where to show tooltips, modals and hotspots.

Gain creative control over product tour

With no technical skills required you can take charge of the tiniest detail you want implemented on your product tour. You control the exact customer experience you’ve imagined and now want to see live without needing a developer. Likewise, Appcues can be customized to your branding colors.

Fine tune onboarding to find the right zone

You can run A/B tests to compare onboarding processes and pick the best one. Appcues also features flow analytics to measure the success of your onboarding.

Overview of Appcues Features

  • Unlimited flows
  • Audience targeting & personalization
  • Flow analytics
  • Advanced behavioral targeting
  • A/B testing
  • Customization
  • Advanced user permissions

Appcues Position In Our Categories

Keeping in mind businesses have specific business-related wants, it is sensible that they steer clear of seeking an all-in-one, ideal software product. Needless to say, it is difficult to try to chance on such application even among popular software solutions.
The better thing to undertake should be to jot down the various critical factors which demand analysis including key features, price plans, skill capability of staff members, organizational size, etc. The second step is, you must double down on the research systematically. Browse over some Appcues evaluations and explore the other solutions in your list more closely. Such comprehensive product investigation guarantees you take out mismatched apps and choose the one that meets all the aspects your company requires to achieve growth.

Position of Appcues in our main categories:

TOP 50

Appcues is one of the top 50 CRM Software products

TOP 10

Appcues is one of the 10 Customer Experience Management Software products

Appcues is also listed in the following subcategories:

Enterprises have diverse wants and requirements and no software solution can be ideal in such a situation. It is futile to try to find an ideal out-of-the-box software system that meets all your business needs. The intelligent thing to do would be to customize the system for your specific requirements, staff member skill levels, finances, and other elements. For these reasons, do not rush and invest in well-publicized popular systems. Though these may be widely used, they may not be the ideal fit for your particular needs. Do your homework, look into each short-listed platform in detail, read a few Appcues Customer Experience Management Software reviews, call the seller for explanations, and finally select the app that offers what you need.

How Much Does Appcues Cost?

Appcues Pricing Plans:

Free Trial

Starter

$69 per month

Standard

$99 per month

Enterprise

From $2,500 per month

Appcues’s SMB and enterprise pricing comes as a monthly or annual subscription, depending on the number of your monthly active users, and the type of features you wish to include. Here’s a breakdown of the plans for companies with 1-400 active monthly users, paid annually:

Starter – $69 per month (annual subscription)

  • Unlimited flows
  • Appcues branding
  • Audience targeting & personalization

Standard – $99 per month (annual subscription)

  • All Starter features
  • A/B testing
  • No branding
  • Advanced behavioral targeting

Enterprise – from $2,500 per month (annual subscription)

  • All Standard features
  • Dedicated success coach
  • Custom contracts & invoicing
  • Enhanced security & SLA

User Satisfaction

Positive Social Media Mentions 10
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Appcues reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Appcues. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Appcues pricing details?

Appcues Pricing Plans:

Free Trial

Starter

$69 per month

Standard

$99 per month

Enterprise

From $2,500 per month

Appcues’s SMB and enterprise pricing comes as a monthly or annual subscription, depending on the number of your monthly active users, and the type of features you wish to include. Here’s a breakdown of the plans for companies with 1-400 active monthly users, paid annually:

Starter – $69 per month (annual subscription)

  • Unlimited flows
  • Appcues branding
  • Audience targeting & personalization

Standard – $99 per month (annual subscription)

  • All Starter features
  • A/B testing
  • No branding
  • Advanced behavioral targeting

Enterprise – from $2,500 per month (annual subscription)

  • All Standard features
  • Dedicated success coach
  • Custom contracts & invoicing
  • Enhanced security & SLA

What integrations are available for Appcues?

Appcues integrates with the following applications and business systems:

  • HubSpot
  • Google Analytics
  • Google Tag Manager
  • KISSmetrics
  • Intercom
  • mixpanel
  • Segment
  • Customer.io
  • Woopra
  • Heap
  • Localytics
  • Amplitude
  • Calq
  • Klaviyo
  • Vero
  • Treasure Data
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Reviewed By Nestor Gilbert
Page last modified
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