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Appcues Review

Appcues
Our score: 9.0 User satisfaction: 100%

What is Appcues?

Appcues is a customer experience software service that helps companies implement a smooth, personalized user onboarding process. Even without coding skills, users can create product tours, walkthroughs and in-app messages to welcome their customers.

The cloud-based app can be set up in minutes with a point-and-click editor. It is ideal for businesses of any size, but startups and small businesses are most likely to appreciate the app’s no-frills, low-cost and scalable features.

The app aims to help customers to be more engaged and loyal by solving onboarding pain points. Appcues addresses common onboarding bumps including time-consuming coding to create the steps, spammy product tours and bland walkthroughs that cause customers to skip onboarding.

With Appcues you can create messages and flows that highlight your product values at once.

Overview of Appcues Benefits

Here are some of the benefits commonly associated to using Appcues:

Customers see your value quickly

A smooth onboarding experience means your customers are more receptive to what you’re saying. Without bothering about coding skills, you can focus on the real work: crafting the best messages for your product. Appcues lays down the ground, while you provide the key messages and product highlights so customers can quickly grasp what’s in it for them and discover features that matter to their business.

Personalized tour captures customer’s attention

Creating a personalized product tour makes an instant connection to prospects. You can target audience with segments and triggers like language, name and at customer engagement stage. Likewise, you can customize the patterns such as how, when and where to show tooltips, modals and hotspots.

Gain creative control over product tour

With no technical skills required you can take charge of the tiniest detail you want implemented on your product tour. You control the exact customer experience you’ve imagined and now want to see live without needing a developer. Likewise, Appcues can be customized to your branding colors.

Fine tune onboarding to find the right zone

You can run A/B tests to compare onboarding processes and pick the best one. Appcues also features flow analytics to measure the success of your onboarding.

Overview of Appcues Features

  • Unlimited flows
  • Audience targeting & personalization
  • Flow analytics
  • Advanced behavioral targeting
  • A/B testing
  • Customization
  • Advanced user permissions

Appcues Position In Our Categories

Since businesses have unique business requirements, it is prudent they steer clear of selecting a one-size-fits-all, “perfect” system. Needless to say, it is troublesome to try to stumble on such application even among sought-after software products. The practical thing to undertake can be to make a list of the varied main aspects which necessitate deliberation including essential features, price plans, technical skill capability of staff members, business size, etc. After which, you must perform the product research fully. Browse through some Appcues reviews and look over the other software systems in your list more closely. Such well-rounded product investigation ascertain you take out unsuitable apps and choose the system that delivers all the features you require business requires to achieve growth.

Position of Appcues in our main categories:

TOP 50

Appcues is one of the top 50 CRM Software products

TOP 10

Appcues is one of the 10 Customer Experience Management Software products

Appcues is also listed in the following subcategories:

Every enterprise is different, and may need a particular type of Customer Experience Management Software solution that will be fit for their business size, type of clients and staff and even individual industry they support. It's not wise to count on locating an ideal app that will work for each business regardless of their background is. It may be a good idea to read a few Appcues Customer Experience Management Software reviews first and even then you should keep in mind what the software is supposed to do for your business and your workers. Do you require an easy and intuitive service with just essential functions? Will you actually make use of the advanced tools required by pros and big enterprises? Are there any particular features that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to find a reliable service that will match your budget.

How Much Does Appcues Cost?

Appcues Pricing Plans:

Free Trial

Starter

$69 per month

Standard

$99 per month

Enterprise

From $2,500 per month

Appcues’s SMB and enterprise pricing comes as a monthly or annual subscription, depending on the number of your monthly active users, and the type of features you wish to include. Here’s a breakdown of the plans for companies with 1-400 active monthly users, paid annually:

Starter – $69 per month (annual subscription)

  • Unlimited flows
  • Appcues branding
  • Audience targeting & personalization

Standard – $99 per month (annual subscription)

  • All Starter features
  • A/B testing
  • No branding
  • Advanced behavioral targeting

Enterprise – from $2,500 per month (annual subscription)

  • All Standard features
  • Dedicated success coach
  • Custom contracts & invoicing
  • Enhanced security & SLA

User Satisfaction

Positive Social Media Mentions 10
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Appcues reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Appcues. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Appcues Comparisons

What are Appcues pricing details?

Appcues Pricing Plans:

Free Trial

Starter

$69 per month

Standard

$99 per month

Enterprise

From $2,500 per month

Appcues’s SMB and enterprise pricing comes as a monthly or annual subscription, depending on the number of your monthly active users, and the type of features you wish to include. Here’s a breakdown of the plans for companies with 1-400 active monthly users, paid annually:

Starter – $69 per month (annual subscription)

  • Unlimited flows
  • Appcues branding
  • Audience targeting & personalization

Standard – $99 per month (annual subscription)

  • All Starter features
  • A/B testing
  • No branding
  • Advanced behavioral targeting

Enterprise – from $2,500 per month (annual subscription)

  • All Standard features
  • Dedicated success coach
  • Custom contracts & invoicing
  • Enhanced security & SLA

What integrations are available for Appcues?

Appcues integrates with the following applications and business systems:

  • HubSpot
  • Google Analytics
  • Google Tag Manager
  • KISSmetrics
  • Intercom
  • mixpanel
  • Segment
  • Customer.io
  • Woopra
  • Heap
  • Localytics
  • Amplitude
  • Calq
  • Klaviyo
  • Vero
  • Treasure Data
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Reviewed By Nestor Gilbert
Page last modified
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