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QueueMetrics-Live Review
What is QueueMetrics-Live?
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities. Its features include over 200 metrics, customizable wallboards, agent panel and outcome tracker, and embedded softphones to name a few.
It provides businesses with a vast selection of professional reports so they can look deeper into their operations, agents, performance, and more, giving them reliable, data-driven insights to help them create and execute effective and productive strategies, improve efficiencies, and quickly address customers’ concerns, queries, and issues. With QueueMetrics-Live, call centers are able to deliver high-quality services to their clients while keeping their costs down and earning and growing their revenue.
Show MoreOverview of QueueMetrics-Live Benefits
Big Savings
QueueMetrics-Live uses a pay-as-you-go pricing approach and doesn’t require you to invest upfront for the deployment. You have total control over your subscription and decide what plan you need based on your business requirements. This significantly cuts down your IT spending as opposed to going for an on-premise platform. Low costs, bigger and better ROI.
Rapid Deployment
Queue Metrics-Live is a cloud-based platform, which means you never have to build and maintain a complete IT infrastructure, invest in hardware, software, equipment, and physical space to get everything running. Set up and deployment is a breeze. All you need is a stable connection to the internet so you can access the hosted service.
Unmatched Scalability
One of the biggest benefits advantages QueueMetrics-Live brings to the table is that you can easily scale up or down depending on your call center needs. With on-premise contact center platforms, you have to invest in additional software and hardware components so that your call center remain capable to handle sudden spikes in call volume. And if the volume of calls drops, it results in huge wastage of your company’s resources.
Maintenance Free
Loway runs, manages, and maintains the required IT infrastructure to run the QueueMetrics-Live solution. You will never have to worry about any maintenance tasks as everything is taken care of, from updates to scheduled backups to managing and deploying resources, and more.
Show MoreOverview of QueueMetrics-Live Features
- Over 200 metrics for calls, traffic, sessions.
- Embedded Softphones based on JsSIP.
- Configurable Wallboard
- Support up to 100 agents, unlimited queues and campaigns.
- Compatibility with any Asterisk version and configuration.
- Compatibility with Elastix and FreePBX.
- Localization in multiple languages (21 at the moment).
- Agent Panel
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days or hours.
- Business targets measurement against SLAs.
- Staff performance analysis on Automatic Call Distribution / non-ACD activities.
- Customizable Question and Answer forms for live call grading.
- Complete performance reports by agent and by queue.
- Exportable reporting data to MS Excel, CVS, XML, PDF.
- Detailed real-time activity reporting with definable alarms.
- Multiple Customizable Real-time Wallboard mode.
- Agent screens via VNC screen-sharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents function directly from Administrator screen.
- Create automation using Json API
What Problems Will QueueMetrics-Live Solve?
1) Real-Time Analysis: track in real time what is happening in a call center creating a dashboard with relevant KPI to keep everything under control.
2) Rich reporting: access the relevant information with custom reports created ad hoc for your needs.
3) Manage agent’s day to day: the management functions of our agent panel will save the time of the agents and will simplify the tracking of the outcome of every call (conversions of calls).
Awards & Quality Certificates
QueueMetrics-Live Position In Our Categories
Because companies have specific business-related wants, it is only sensible that they avoid deciding on a one-size-fits-all, ”best” software solution. However, it would be hard to discover such a software solution even among well-known software systems. The rational thing to undertake should be to spell out the varied essential factors which call for a analysis including important features, packages, skill competence of staff, business size, etc. The second step is, you should conduct the research through and through. Have a look at these QueueMetrics-Live evaluations and look into each of the solutions in your list in detail. Such well-rounded research ensure you stay away from poorly fit software solutions and buy the system that offers all the features your business requires in sustaining growth.
Position of QueueMetrics-Live in our main categories:
TOP
200
QueueMetrics-Live is one of the top 200 Communications Software products
Each business has its own characteristics, and may require a specific VoIP Software solution that will be adjusted to their business size, type of customers and staff and even individual niche they cater to. We advise you don't count on locating a perfect software that is going to be suitable for every business regardless of their background is. It may be a good idea to read a few QueueMetrics-Live VoIP Software reviews first and even then you should keep in mind what the solution is intended to do for your business and your staff. Do you need a simple and intuitive service with just essential functions? Will you actually use the advanced tools required by experts and large enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a reliable software that will fit your budget.
How Much Does QueueMetrics-Live Cost?
QueueMetrics-Live Pricing Plans:
Free Trial
QueueMetrics-Live
$8.08/agent/month
What are QueueMetrics-Live pricing details?
QueueMetrics-Live Pricing Plans:
Free Trial
QueueMetrics-Live
$8.08/agent/month
QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.
QueueMetrics-Live – $8.08/agent/month
- Minimum number of agents and duration are implemented.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you choose to buy a VoIP Software it’s crucial not only to learn how professionals rank it in their reviews, but also to discover if the actual clients and enterprises that use these solutions are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and QueueMetrics-Live reviews across a broad range of social media sites. The information is then presented in a simple to understand way showing how many people had positive and negative experience with QueueMetrics-Live. With that information at your disposal you will be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for QueueMetrics-Live?
QueueMetrics-Live integrates with the following business systems and applications:
- Asterisk PBX
- Wombat Dialer
- CRMs
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