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QueueMetrics-Live Review

QueueMetrics-Live
Our score: 8.0 User satisfaction: N/A

What is QueueMetrics-Live?

QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities. Its features include over 200 metrics, customizable wallboards, agent panel and outcome tracker, and embedded softphones to name a few.

It provides businesses with a vast selection of professional reports so they can look deeper into their operations, agents, performance, and more, giving them reliable, data-driven insights to help them create and execute effective and productive strategies, improve efficiencies, and quickly address customers’ concerns, queries, and issues. With QueueMetrics-Live, call centers are able to deliver high-quality services to their clients while keeping their costs down and earning and growing their revenue.

Overview of QueueMetrics-Live Benefits

Big Savings

QueueMetrics-Live uses a pay-as-you-go pricing approach and doesn’t require you to invest upfront for the deployment. You have total control over your subscription and decide what plan you need based on your business requirements. This significantly cuts down your IT spending as opposed to going for an on-premise platform. Low costs, bigger and better ROI.

Rapid Deployment

Queue Metrics-Live is a cloud-based platform, which means you never have to build and maintain a complete IT infrastructure, invest in hardware, software, equipment, and physical space to get everything running. Set up and deployment is a breeze. All you need is a stable connection to the internet so you can access the hosted service.

Unmatched Scalability

One of the biggest benefits advantages QueueMetrics-Live brings to the table is that you can easily scale up or down depending on your call center needs. With on-premise contact center platforms, you have to invest in additional software and hardware components so that your call center remain capable to handle sudden spikes in call volume. And if the volume of calls drops, it results in huge wastage of your company’s resources.

Maintenance Free

Loway runs, manages, and maintains the required IT infrastructure to run the QueueMetrics-Live solution. You will never have to worry about any maintenance tasks as everything is taken care of, from updates to scheduled backups to managing and deploying resources, and more.

Overview of QueueMetrics-Live Features

  • Over 200 metrics for calls, traffic, sessions.
  • Embedded Softphones based on JsSIP.
  • Configurable Wallboard
  • Support up to 100 agents, unlimited queues and campaigns.
  • Compatibility with any Asterisk version and configuration.
  • Compatibility with Elastix and FreePBX.
  • Localization in multiple languages (21 at the moment).
  • Agent Panel
  • Single and multiple reporting for queues/campaigns.
  • Weekly activity breakdown in days or hours.
  • Business targets measurement against SLAs.
  • Staff performance analysis on Automatic Call Distribution / non-ACD activities.
  • Customizable Question and Answer forms for live call grading.
  • Complete performance reports by agent and by queue.
  • Exportable reporting data to MS Excel, CVS, XML, PDF.
  • Detailed real-time activity reporting with definable alarms.
  • Multiple Customizable Real-time Wallboard mode.
  • Agent screens via VNC screen-sharing server.
  • Restricted Visitor mode for external inspection.
  • Add/remove agents function directly from Administrator screen.
  • Create automation using Json API

What Problems Will QueueMetrics-Live Solve?

1) Real-Time Analysis: track in real time what is happening in a call center creating a dashboard with relevant KPI to keep everything under control.

2) Rich reporting: access the relevant information with custom reports created ad hoc for your needs.

3) Manage agent’s day to day: the management functions of our agent panel will save the time of the agents and will simplify the tracking of the outcome of every call (conversions of calls).

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

QueueMetrics-Live Position In Our Categories

Since businesses have distinctive business-related demands, it is practical that they steer clear of buying an all-encompassing, ideal software product. Regardless, it would be difficult to chance on such a software solution even among well-known software systems.
The logical thing to do should be to set down the numerous vital factors which necessitate investigation including major features, plans, skill ability of staff members, business size, etc. Next, you must perform your product research fully. Have a look at some of these QueueMetrics-Live review articles and check out each of the software solutions in your list more closely. Such detailed product investigation guarantees you weed out mismatched applications and buy the one that provides all the function you require business requires for optimal results.

Position of QueueMetrics-Live in our main categories:

TOP 200

QueueMetrics-Live is one of the top 200 Communications Software products

QueueMetrics-Live is also listed in the following subcategories:

Each enterprise is different, and can need a special VoIP Software solution that will be designed for their business size, type of customers and staff and even individual industry they deal with. It's not wise to count on getting an ideal app that will be suitable for every company regardless of their history is. It may be a good idea to read a few QueueMetrics-Live VoIP Software reviews first and even then you should keep in mind what the solution is supposed to do for your business and your workers. Do you require an easy and straightforward solution with just elementary features? Will you really use the advanced tools needed by experts and large enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid solution that will fit your budget.

How Much Does QueueMetrics-Live Cost?

QueueMetrics-Live Pricing Plans:

Free Trial

QueueMetrics-Live

$8.08/agent/month

QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.

QueueMetrics-Live – $8.08/agent/month

  • Minimum number of agents and duration are implemented.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and QueueMetrics-Live reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with QueueMetrics-Live. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are QueueMetrics-Live pricing details?

QueueMetrics-Live Pricing Plans:

Free Trial

QueueMetrics-Live

$8.08/agent/month

QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.

QueueMetrics-Live – $8.08/agent/month

  • Minimum number of agents and duration are implemented.

What integrations are available for QueueMetrics-Live?

QueueMetrics-Live integrates with the following business systems and applications:

  • Asterisk PBX
  • Wombat Dialer
  • CRMs
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Reviewed By Nestor Gilbert
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