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QueueMetrics-Live Review
What is QueueMetrics-Live?
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities. Its features include over 200 metrics, customizable wallboards, agent panel and outcome tracker, and embedded softphones to name a few.
It provides businesses with a vast selection of professional reports so they can look deeper into their operations, agents, performance, and more, giving them reliable, data-driven insights to help them create and execute effective and productive strategies, improve efficiencies, and quickly address customers’ concerns, queries, and issues. With QueueMetrics-Live, call centers are able to deliver high-quality services to their clients while keeping their costs down and earning and growing their revenue.
Show MoreOverview of QueueMetrics-Live Benefits
Big Savings
QueueMetrics-Live uses a pay-as-you-go pricing approach and doesn’t require you to invest upfront for the deployment. You have total control over your subscription and decide what plan you need based on your business requirements. This significantly cuts down your IT spending as opposed to going for an on-premise platform. Low costs, bigger and better ROI.
Rapid Deployment
Queue Metrics-Live is a cloud-based platform, which means you never have to build and maintain a complete IT infrastructure, invest in hardware, software, equipment, and physical space to get everything running. Set up and deployment is a breeze. All you need is a stable connection to the internet so you can access the hosted service.
Unmatched Scalability
One of the biggest benefits advantages QueueMetrics-Live brings to the table is that you can easily scale up or down depending on your call center needs. With on-premise contact center platforms, you have to invest in additional software and hardware components so that your call center remain capable to handle sudden spikes in call volume. And if the volume of calls drops, it results in huge wastage of your company’s resources.
Maintenance Free
Loway runs, manages, and maintains the required IT infrastructure to run the QueueMetrics-Live solution. You will never have to worry about any maintenance tasks as everything is taken care of, from updates to scheduled backups to managing and deploying resources, and more.
Show MoreOverview of QueueMetrics-Live Features
- Over 200 metrics for calls, traffic, sessions.
- Embedded Softphones based on JsSIP.
- Configurable Wallboard
- Support up to 100 agents, unlimited queues and campaigns.
- Compatibility with any Asterisk version and configuration.
- Compatibility with Elastix and FreePBX.
- Localization in multiple languages (21 at the moment).
- Agent Panel
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days or hours.
- Business targets measurement against SLAs.
- Staff performance analysis on Automatic Call Distribution / non-ACD activities.
- Customizable Question and Answer forms for live call grading.
- Complete performance reports by agent and by queue.
- Exportable reporting data to MS Excel, CVS, XML, PDF.
- Detailed real-time activity reporting with definable alarms.
- Multiple Customizable Real-time Wallboard mode.
- Agent screens via VNC screen-sharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents function directly from Administrator screen.
- Create automation using Json API
What Problems Will QueueMetrics-Live Solve?
1) Real-Time Analysis: track in real time what is happening in a call center creating a dashboard with relevant KPI to keep everything under control.
2) Rich reporting: access the relevant information with custom reports created ad hoc for your needs.
3) Manage agent’s day to day: the management functions of our agent panel will save the time of the agents and will simplify the tracking of the outcome of every call (conversions of calls).
Awards & Quality Certificates
QueueMetrics-Live Position In Our Categories
Bearing in mind companies have special business-related wants, it is only logical that they abstain from settling on a one-size-fits-all, ”best” solution. Regardless, it is almost impossible to try to discover such application even among well-known software solutions. The practicable thing to undertake should be to take note of the different essential factors which demand careful thought including essential features, budget, technical skill competence of staff members, organizational size, etc. After which, you should conduct your product research thoroughly. Have a look at some of these QueueMetrics-Live analyses and check out each of the applications in your list in detail. Such well-rounded research ascertains you drop mismatched applications and subscribe to the one that provides all the benefits your company requires.
Position of QueueMetrics-Live in our main categories:
TOP
200
QueueMetrics-Live is one of the top 200 Communications Software products
Every enterprise has different requirements and needs an application that can be customized for their size, kind of employees and customers, and the particular industry they are in. For these reasons, no platform can offer perfect tools off-the-shelf. When you look for a software app, first be sure what you require it for. Read some QueueMetrics-Live VoIP Software reviews and ask yourself do you want basic features or do you require sophisticated functionality? Are there any industry-specific tools that you are searching for? Find the answers to these questions to assist your search. There are plenty of factors that you need to consider and these include your budget, particular business requirements, your company size, integration requirements etc. Take your time, try out a few free trials, and finally choose the platform that provides all that you need to improve your organization competence and productivity.
How Much Does QueueMetrics-Live Cost?
QueueMetrics-Live Pricing Plans:
Free Trial
QueueMetrics-Live
$8.08/agent/month
What are QueueMetrics-Live pricing details?
QueueMetrics-Live Pricing Plans:
Free Trial
QueueMetrics-Live
$8.08/agent/month
QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.
QueueMetrics-Live – $8.08/agent/month
- Minimum number of agents and duration are implemented.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you choose to purchase a VoIP Software it’s crucial not only to learn how experts score it in their reviews, but also to find out whether the actual clients and businesses that purchased this software are actually happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and QueueMetrics-Live reviews across a broad range of social media sites. The data is then displayed in a simple to digest way revealing how many users had positive and negative experience with QueueMetrics-Live. With that information at hand you should be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for QueueMetrics-Live?
QueueMetrics-Live integrates with the following business systems and applications:
- Asterisk PBX
- Wombat Dialer
- CRMs
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