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VoIP Software

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What is Vonage?

Vonage is a cloud-based business VoIP software designed for different industries: accounting, finance, franchise healthcare, insurance,  law firms, marketing, real estate, retail, transportation and logistics, and travel and hospitality. Described as an affordable and innovative business communications solution, Vonage is using a cloud-hosted VoIP phone system. VoIP stands for Voice over Internet Protocol, and this means users will be able to run their phone over the web. Hence, it allows all users connected to an IP network, such as the Internet, to communicate with one another.

Vonage aims to maximize profitability and to improve productivity by equipping  branch offices, contact centers, and virtual teams powerful capabilities. They will be able to conduct online meetings, collaborate by web conferencing, participate to audio conference calls, and connect through their smartphones, laptops, desktops, or tablets. This software, furthermore, helps businesses of all sizes to save more money, as it eliminates dependency to  costly installation and maintenance of on-site hardware and infrastructure used for the traditional telephone system.

Overview of Vonage Benefits

Vonage offers a feature which enables users to set up an automatic attendant, routing calls to specific departments. This feature is called Virtual Receptionist. Virtual Receptionist is a functionality which allows users to customize their phone system, so they will be able to deliver an exceptional customer service.  It ensures that calls initiated by customers are forwarded to the right person or place.

Furthermore, as a customizable functionality, users will be able to create call routing options for their callers. As an example, they can provide their callers an option to dial by name or dial by extension.  Before calls are routed to the appropriate department, customers can also use the company directory. Users can set up as many Virtual Receptionists as they want, and they can customize  them for calls during holidays, lunchtimes, and after hours.

Meanwhile, Vonage has network optimization capabilities. It can maintain call quality and call continuity while businesses and enterprises are using their bandwidth-intensive cloud applications: video, chat, and collaboration tools. Likewise, it ensures that such applications have the bandwidth they need for real-time communications. Hence,  data and messages  are transmitted smoothly and won’t be delayed.  

Configurable from the admin portal, Vonage also has a call monitoring feature.  With this, supervisors will be able to listen to call recordings of their sales agents and service staff; and they can, in fact, do it remotely using the Vonage mobile or desktop app.  This feature functions as a training tool for coaches, allowing them to check how their agents are interacting with their customers or prospects in their calls. Vonage provides three call monitoring modes: monitor, whisper, and barge.

Overview of Vonage Features

  • Virtual Receptionist
  • Customizable Call Routing
  • WAN Optimization
  • Traffic Prioritization
  • Software-Defines WAN
  • Unified Communications
  • Amazon Chime Integration
  • Online Meetings
  • Video Conferencing
  • Web Conferencing
  • High-Quality Voice, Point to Point Video, and Messaging
  • Elevated Quality of Service for Voice, Video and Data Communications
  • Runs On High-Speed Internet Connection
  • Mobility
  • Mobile and Desktop Apps
  • Call Monitoring
  • Call Recording
  • Launch a Contact Center
  • Reduce Communication Cost
  • Connect Virtual Teams/Offices
  • Phone Number Verification
  • Chat

Vonage Position In Our Categories

Position of Vonage in our main categories:


Vonage is one of the top 10 Business Phone Systemsproducts


Vonage is one of the 50 Communications Softwareproducts


Vonage is one of the 10
Business Phone Systems products


Vonage is one of the 50
Communications Software products

Vonage is also listed in the following subcategories:

VoIP Software#21
VoIP Software#21

It's crucial to note that almost no software in the Business Phone Systems category will be an ideal solution able to meet all the needs of all company types, sizes and industries. It may be a good idea to read a few Vonage reviews first as specific solutions can perform well only in a very small group of applications or be created with a really specific type of industry in mind. Others can operate with a goal of being easy and intuitive and as a result lack complex functionalities desired by more experienced users. You can also find services that support a wide group of customers and provide a rich feature toolbox, however that frequently comes at a more significant cost of such a software. Make sure you're aware of your requirements so that you pick a solution that has all the functionalities you look for.

How Much Does Vonage Cost?

Vonage Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Vonage SMB and enterprise pricing information is available only upon request. Please contact the company for details, and get your quote.

User Satisfaction

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vonage reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vonage. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?


What are Vonage pricing details?

Vonage Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Vonage SMB and enterprise pricing information is available only upon request. Please contact the company for details, and get your quote.

What integrations are available for Vonage?

Vonage supports the following integrations:

  • Salesforce
  • Microsoft Dynamics
  • Oracle
  • Zendesk
  • G Suite
  • Bullhorn
  • Clio
  • Netsuite
  • JobDiva
  • Office 365
  • ConnectWise
  • Zoho

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