ReadyMode Review
What is ReadyMode?
ReadyMode, formerly XenCall, is a cloud-based call center automation software that integrates a built-in customer relationship (CRM) setup with VoIP predictive dialer to empower telemarketers and call centers to execute campaigns, close more leads, and boost sales. The program automates and streamlines your administrative tasks to lower your overhead and increase productivity.
It is a comprehensively packaged automatic dialer with a set of robust features including; auto-dialing, interactive voice response, automatic call distribution, scheduling, call center scripting, and performance analytics.
ReadyMode is designed with a built webphone and advanced inbound queue strategies that enable call centers of different sizes to accurately predict leads with the highest probability of closing. The software is user-friendly, intuitive, secure, and no download is required to get started.
Show MoreOverview of ReadyMode Benefits
ReadyMode is a reliable, all-in-one VoIP predictive dialer packaged with a wide spectrum of features. The suite is easy to understand, and in the case of non-tech-savvy users, it provides a complete in-house support team and personalized training sessions.
The software comes with blended channels which feature unlimited inbound and outbound calling. The inbound call functionality sports customizable IVRS, call queuing, call forwarding, and voicemail management features. It gives you the freedom to prioritize inbound queues, records calls, and choose a ring configuration to effectively and strategically distribute group voicemails and calls to agents.
In addition, it gives agents the freedom to intercept calls from previously contacted leads or transfer the calls into the live transfer queue or between agents. Moreover, there is a built-in instant messenger that helps the agents to collaborate in real-time.
ReadyMode has a built-in CRM tool that features customizable lead profiles. This feature enables you to own and display mobile/phone numbers deemed the closest to your leads. It gives you the freedom to target leads through custom criteria with parameters like lead status, lead data, and more.
Moreover, ReadyMode is capable of posting leads from third-party vendors or lead generation sites into the dialer CRM automatically. This makes it easier to build a list of leads with automatic dialing prioritization which can be assigned to the agents.
Show MoreOverview of ReadyMode Features
- Agent callback calendar
- Appointment calendar
- API capabilities
- Agent and dail list prioritization
- Automated tasks
- Call recording
- Caller ID proximity matching
- Conference calling
- Built-in CRM
- Custome agent status
- Diler speed configuration
- Firewall security
- Inbound queue strategy
- Lead targeting
- Instant message
- Live floor monitoring
- Report and analytics
ReadyMode Position In Our Categories
Since businesses have unique business-related needs, it is only rational they avoid preferring a one-size-fits-all, “perfect” system. At any rate, it would be almost impossible to discover such a software solution even among recognizable software products. The logical step to undertake is to tabulate the various key functions that demand examination including key features, budget, skill capability of staff, organizational size, etc. Then, you must double down on the research through and through. Go over some ReadyMode evaluations and explore each of the software products in your shortlist in detail. Such detailed product investigation guarantees you keep away from unsuitable applications and buy the one that delivers all the function your business requires.
Position of ReadyMode in our main categories:
TOP
500
ReadyMode is one of the top 500 Communications Software products
Every enterprise has its own characteristics, and may require a specific Communications Software solution that will be adjusted to their business size, type of clients and employees and even specific niche they deal with. You should not count on locating an ideal software that will work for each business regardless of their history is. It may be a good idea to read a few ReadyMode Communications Software reviews first and even then you should remember what the solution is supposed to do for your company and your employees. Do you require an easy and straightforward service with just basic functions? Will you really make use of the complex functionalities needed by pros and big enterprises? Are there any specific features that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a trustworthy app that will fit your budget.
How Much Does ReadyMode Cost?
ReadyMode Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are ReadyMode pricing details?
ReadyMode Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ReadyMode offers flexible pricing plans based on the number of users. They offer monthly, quarterly and yearly agreements.
User Satisfaction
Positive Social Media Mentions
28
Negative Social Media Mentions
7
We know that when you make a decision to purchase a Communications Software it’s crucial not only to see how professionals score it in their reviews, but also to find out if the actual people and companies that use it are indeed content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and ReadyMode reviews across a broad array of social media sites. The data is then featured in an easy to digest format revealing how many clients had positive and negative experience with ReadyMode. With that information at hand you will be ready to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ReadyMode?
ReadyMode integrates with the following applications:
- Dropbox
- Voicelog
- Google Maps
- Trusted TPV
- Amazon web services
- Moneris solution
- Stripe
ReadyMode User Reviews
ReadyMode average rating:
2/5
Overall impression
5/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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Extremely Difficult to Use and Poor Customer Service
Read full review >
2/5
Overall impression
1/5
Customer Support
4/5
Value for Money
1/5
Ease of Use
Published on: 05.02.2021
Company Size: 1-10 Employees
Industry: Real Estate
PROS: Multiple dialing lines, unlimited users, a lot of advanced capabilities.
CONS: The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads.
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ReadyMode user reviews
Extremely Difficult to Use and Poor Customer Service
Read full review >
2/5
Overall impression
1/5
Customer Support
4/5
Value for Money
1/5
Ease of Use
Published on: 05.02.2021
Company Size: 1-10 Employees
Industry: Real Estate
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