ReadyMode Review
What is ReadyMode?
ReadyMode, formerly XenCall, is a cloud-based call center automation software that integrates a built-in customer relationship (CRM) setup with VoIP predictive dialer to empower telemarketers and call centers to execute campaigns, close more leads, and boost sales. The program automates and streamlines your administrative tasks to lower your overhead and increase productivity.
It is a comprehensively packaged automatic dialer with a set of robust features including; auto-dialing, interactive voice response, automatic call distribution, scheduling, call center scripting, and performance analytics.
ReadyMode is designed with a built webphone and advanced inbound queue strategies that enable call centers of different sizes to accurately predict leads with the highest probability of closing. The software is user-friendly, intuitive, secure, and no download is required to get started.
Show MoreOverview of ReadyMode Benefits
ReadyMode is a reliable, all-in-one VoIP predictive dialer packaged with a wide spectrum of features. The suite is easy to understand, and in the case of non-tech-savvy users, it provides a complete in-house support team and personalized training sessions.
The software comes with blended channels which feature unlimited inbound and outbound calling. The inbound call functionality sports customizable IVRS, call queuing, call forwarding, and voicemail management features. It gives you the freedom to prioritize inbound queues, records calls, and choose a ring configuration to effectively and strategically distribute group voicemails and calls to agents.
In addition, it gives agents the freedom to intercept calls from previously contacted leads or transfer the calls into the live transfer queue or between agents. Moreover, there is a built-in instant messenger that helps the agents to collaborate in real-time.
ReadyMode has a built-in CRM tool that features customizable lead profiles. This feature enables you to own and display mobile/phone numbers deemed the closest to your leads. It gives you the freedom to target leads through custom criteria with parameters like lead status, lead data, and more.
Moreover, ReadyMode is capable of posting leads from third-party vendors or lead generation sites into the dialer CRM automatically. This makes it easier to build a list of leads with automatic dialing prioritization which can be assigned to the agents.
Show MoreOverview of ReadyMode Features
- Agent callback calendar
- Appointment calendar
- API capabilities
- Agent and dail list prioritization
- Automated tasks
- Call recording
- Caller ID proximity matching
- Conference calling
- Built-in CRM
- Custome agent status
- Diler speed configuration
- Firewall security
- Inbound queue strategy
- Lead targeting
- Instant message
- Live floor monitoring
- Report and analytics
ReadyMode Position In Our Categories
Bearing in mind companies have particular business requirements, it is logical they abstain from paying for a one-size-fits-all, ideal system. Having said that, it is hard to try to come across such an app even among popular software systems. The better thing to undertake would be to make a list of the several major aspects which require investigation like major features, costing, skill aptitude of the employees, company size, etc. The second step is, you must double down on your research to a full extent. Go over some of these ReadyMode evaluations and check out the other solutions in your shortlist more closely. Such comprehensive product research makes sure you avoid unsuitable software products and choose the system that provides all the tools your business requires to be successful.
Position of ReadyMode in our main categories:
TOP
500
ReadyMode is one of the top 500 Communications Software products
There are popular and widely used systems in each software group. But are they automatically the best fit for your enterprise’s unique wants? A market-leading software product may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few ReadyMode Communications Software reviews and consider the factors that you desire in the software such as the price, main functionality, available integrations etc. Then, shortlist a few apps that fit your needs. Check out the free trials of these platforms, read online opinions, get explanations from the vendor, and do your homework thoroughly. This exhaustive groundwork is certain to help you find the finest software application for your company’s unique requirements.
How Much Does ReadyMode Cost?
ReadyMode Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are ReadyMode pricing details?
ReadyMode Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ReadyMode offers flexible pricing plans based on the number of users. They offer monthly, quarterly and yearly agreements.
User Satisfaction
Positive Social Media Mentions
28
Negative Social Media Mentions
7
We realize that when you decide to buy a Communications Software it’s crucial not only to see how experts evaluate it in their reviews, but also to find out if the real clients and companies that purchased this software are indeed happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ReadyMode reviews across a wide range of social media sites. The information is then displayed in a simple to understand format indicating how many users had positive and negative experience with ReadyMode. With that information at your disposal you should be prepared to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ReadyMode?
ReadyMode integrates with the following applications:
- Dropbox
- Voicelog
- Google Maps
- Trusted TPV
- Amazon web services
- Moneris solution
- Stripe
ReadyMode User Reviews
ReadyMode average rating:
2/5
Overall impression
5/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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Extremely Difficult to Use and Poor Customer Service
Read full review >
2/5
Overall impression
1/5
Customer Support
4/5
Value for Money
1/5
Ease of Use
Published on: 05.02.2021
Company Size: 1-10 Employees
Industry: Real Estate
PROS: Multiple dialing lines, unlimited users, a lot of advanced capabilities.
CONS: The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads.
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ReadyMode user reviews
Extremely Difficult to Use and Poor Customer Service
Read full review >
2/5
Overall impression
1/5
Customer Support
4/5
Value for Money
1/5
Ease of Use
Published on: 05.02.2021
Company Size: 1-10 Employees
Industry: Real Estate
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