RealPage Review

PROS: Not sure I see any benefit if the persons running the program don't understand what agents are submitting as proof of insurance.

CONS: Staff is not trained to read certificates of insurance. Constantly rejecting Certificates even though we've supplied ALL requirements. Hard to get anyone on the phone, when you do, they don't know what they are looking at nor offer ways to resolve the issues.

PROS: It is an easy-to-use and intuitive application that we do not spend so much time training new users. But the best thing about it is how it lets us screen applicants on the same platform.

CONS: I have no problems with RealPage.

PROS: RealPage has an accounting module that is easy to use even for users who are not well-versed in accounting.

CONS: RealPage needs to update its billing feature because it treats every cost inputted as a cost for the property only. RealPage's support is also not excellent because they are slow to respond to issues.

PROS: RealPage is a very user-friendly application that lets us complete our tasks without issue.

CONS: I do not like the interface. The system is slow to respond at times. I also find it problematic that we cannot add payments to our home tab and how we cannot use it fully on Chrome.

PROS: RealPage's modules are meticulous in their data gathering apart from being intuitive. The great design also helps us navigate the solution smoothly and complete our tasks quickly. Moreover, the analytical capabilities of the software help us take a comprehensive view of our property's operations. It is also a plus that we can tailor the application to our needs, especially when we have different types of properties in our portfolio.

CONS: There have been instances when RealPage crashes, causing us to lose all the data we have just entered. This does not happen often but we would prefer that this does not happen at all. It would also be nice if they redo some of their knowledge base articles because they assume that the readers have a good grasp of the topic already.

PROS: RealPage has allowed us to go paperless since it lets us store any kind of document.

CONS: RealPage has response problems some times that interrupt our workflow.

PROS: It is better for us to use RealPage than Microsoft Word.

CONS: It freezes at times but its benefits still outweigh its disadvantages.

PROS: RealPage is our only go-to for our property management requirements.

CONS: I don't like that I am not able to customize the software for my needs so I ended up having a lot of workarounds that do not make things more efficient.

PROS: RealPage has made an effort to make its solution easy to use. It makes information easier to find because we can change how the home dashboard looks. Because of it, we managed to consolidate all our records from the property to the clients.

CONS: I wish that there are more resources to help us get to know the application more. It is frustrating that when we run into problems, we cannot find the answer easily from the knowledge base. Plus, the lease term options are limited.

PROS: I noticed that RealPage support is quick. Within 24 hours of posting my ticket, it is already resolved. Because of this fast response, we can conduct our business without problems.

CONS: It is bothersome to open a ticket every time we have queries.

PROS: Since we record how much our applicants earn, we encounter errors in that area from time to time but RealPage makes it easy for us to correct them. Furthermore, it is intuitive and screens applications quickly.

CONS: Some browsers do not support RealPage and it is a problem for us because we have our preferred browsers. It would also be nice if they include more visibility into credit information or the background of applicants.

PROS: The best thing about RealPage is how it reduces data entry. When I enter information to it, it automatically fills in other relevant fields. This is very helpful in our check processing and rent management workflows. Aside from that, I like the reporting capability of the software, too. It lets me add as many details as I need to one report so I do not have to generate different reports.

CONS: The only problem I have with RealPage is how it makes it difficult for us to oversee multi-site properties.

PROS: RealPage has plenty of modules that help us do our property management tasks without a hitch. I especially like their intranet feature, which enables us to communicate with our tenants on a secure channel. But this communication is not just one way--it lets our clients lodge maintenance requests and to have exchanges with their fellow tenants, too.

CONS: The only difficulty I have encountered with RealPage is with its API. We want to customize our website and to allow our customers to interact with our website but the API is difficult to obtain.

PROS: RealPage is the only software we need for our property management and accounting needs. It has everything from leasing and rent management modules to administrative and accounting features. It even connects with a wonderful payment processing application as a plus.

CONS: It would be great if RealPage makes the interface more intuitive. However, the updates they are releasing are doing the opposite of that.

PROS: I don't encounter any difficulties when entering information into the system and when looking for it again.

CONS: It is not so easy to export reports in a format that can be read by Excel

PROS: RealPage is a truly comprehensive property management software that is also equipped with top-notch accounting tools. Our company doesn't have to look far because it has everything we need. Moreover, RealPage has seamless integration with Novice Pay.

CONS: RealPage is trying too hard to update their GUI but this is backfiring on them. I wish they would reinstate the old interface design instead.

PROS: RealPage combines robust property management tools with strong accounting features. Because of that, we rely on it only for our needs on both aspects. It has been enabling us to communicate better with our tenants as well, especially when it comes to their maintenance requests and with their rent reminders. It has wonderful features that let us take a good look at our properties as well.

CONS: Though RealPage is making an effort to roll out updates regularly to make the solution instinctive, it has rather become difficult to navigate instead.

PROS: I like how it lets me move between different screens with ease. It also lets me get the same information in different ways, especially residents' information. I also enjoy its capability to provide numerous reports that I can customize as well. With its intuitiveness, our busy office has become efficient.

CONS: There have been times when it was difficult to customize the reports. They should offer more options.