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Remedy Knowledge Management Review
What is Remedy Knowledge Management?
Remedy Knowledge Management is a mobile service desk and information database. You can use it to write articles from scratch or create them using templates. The application even lets you curate knowledge from third-party sources to expand your repository.
Remedy Knowledge Management lets you resolve issues faster as employees have relevant resources within their reach. This enhances your services and makes your customers happier.
Moreover, Remedy Knowledge Management cuts down the number of calls your support center receives. This paves the way for the service team to receive critical communications. On top of that, pushing self-service content empowers your users and lets them find solutions to problems expeditiously.
Show MoreOverview of Remedy Knowledge Management Benefits
Mobile Content Creation
With Remedy Knowledge Management, you enable your knowledge base team to create articles wherever they are or on their preferred mobile devices. The module is user-friendly and is equipped with templates you can utilize to jumpstart your knowledge base building.
Social Engagement
Remedy Knowledge Management has embedded social engagement tools that let readers comment, flag, and write their favorite articles. Using this info, your knowledge base team can improve content for better updates.
Powerful Search
The search capability of Remedy Knowledge Management is a powerful one as it uses natural language processing. With this, it can understand users’ search terms to retrieve information that is relevant to them and not come up empty.
Integrated Knowledge
For a truly comprehensive knowledge base, it is important that you have answers to every possible query related to your products and services. Remedy Knowledge Management enables you to do this by affording you the ability to connect with third-party data sources that can help your audience find the solutions they need.
Virtual Agent
Searching and browsing are not the only ways for your users to retrieve articles. Remedy Knowledge Management comes with a virtual agent that employees and customers can chat with interactively. This helps them find or narrow down search results for them to get the resolution that is relevant to them rapidly.
Show MoreOverview of Remedy Knowledge Management Features
- Content Authoring
- Content Templates
- Embedded Social Tools
- Natural Language Search
- Knowledge Integration
- Interactive Chat
Remedy Knowledge Management Position In Our Categories
Since companies have special business-related requirements, it is rational that they abstain from going for an all-in-one, “perfect” solution. At any rate, it would be futile to discover such a software system even among sought-after software solutions. The right step to undertake is to spell out the several important functions that call for a inspection including important features, costing, technical skill ability of staff, business size, etc. After which, you must conduct your product research exhaustively. Browse through some Remedy Knowledge Management evaluations and look into each of the solutions in your shortlist more closely. Such detailed product investigation ascertain you keep away from unsuitable software products and pay for the one which delivers all the tools your business requires to be successful.
Position of Remedy Knowledge Management in our main categories:
TOP
5
Remedy Knowledge Management is one of the top 5 Knowledge Management Software products
If you are considering Remedy Knowledge Management it might also be sensible to investigate other subcategories of Knowledge Management Software gathered in our database of B2B software reviews.
Enterprises have diverse needs and requirements and no software solution can be ideal in such a scenario. It is pointless to try to find a perfect off-the-shelf software app that fulfills all your business needs. The wise thing to do would be to customize the solution for your specific requirements, employee skill levels, budget, and other aspects. For these reasons, do not hasten and invest in well-publicized popular solutions. Though these may be widely used, they may not be the ideal fit for your particular requirements. Do your groundwork, investigate each short-listed system in detail, read a few Remedy Knowledge Management Knowledge Management Software reviews, call the maker for clarifications, and finally select the app that presents what you want.
How Much Does Remedy Knowledge Management Cost?
Remedy Knowledge Management Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Remedy Knowledge Management pricing details?
Remedy Knowledge Management Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.
User Satisfaction
Positive Social Media Mentions
15
Negative Social Media Mentions
7
We are aware that when you make a decision to get a Knowledge Management Software it’s crucial not only to find out how professionals rank it in their reviews, but also to check whether the actual people and businesses that use these solutions are genuinely happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Remedy Knowledge Management reviews across a broad array of social media sites. The data is then featured in a simple to understand way showing how many people had positive and negative experience with Remedy Knowledge Management. With that information available you will be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Japanese
- Spanish
- French
- Portugese
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Remedy Knowledge Management?
The Remedy Suite can readily integrate with other BMC products. For third-party integrations, you can ask for more information from the support team.
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