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Remedy Knowledge Management Review

Remedy Knowledge Management
Our score: 9.7 User satisfaction: 67%

What is Remedy Knowledge Management?

Remedy Knowledge Management is a mobile service desk and information database. You can use it to write articles from scratch or create them using templates. The application even lets you curate knowledge from third-party sources to expand your repository.

Remedy Knowledge Management lets you resolve issues faster as employees have relevant resources within their reach. This enhances your services and makes your customers happier.

Moreover, Remedy Knowledge Management cuts down the number of calls your support center receives. This paves the way for the service team to receive critical communications. On top of that, pushing self-service content empowers your users and lets them find solutions to problems expeditiously.

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Overview of Remedy Knowledge Management Benefits

Mobile Content Creation

With Remedy Knowledge Management, you enable your knowledge base team to create articles wherever they are or on their preferred mobile devices. The module is user-friendly and is equipped with templates you can utilize to jumpstart your knowledge base building.

Social Engagement

Remedy Knowledge Management has embedded social engagement tools that let readers comment, flag, and write their favorite articles. Using this info, your knowledge base team can improve content for better updates.

Powerful Search

The search capability of Remedy Knowledge Management is a powerful one as it uses natural language processing. With this, it can understand users’ search terms to retrieve information that is relevant to them and not come up empty.

Integrated Knowledge

For a truly comprehensive knowledge base, it is important that you have answers to every possible query related to your products and services. Remedy Knowledge Management enables you to do this by affording you the ability to connect with third-party data sources that can help your audience find the solutions they need.

Virtual Agent

Searching and browsing are not the only ways for your users to retrieve articles. Remedy Knowledge Management comes with a virtual agent that employees and customers can chat with interactively. This helps them find or narrow down search results for them to get the resolution that is relevant to them rapidly.

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Overview of Remedy Knowledge Management Features

  • Content Authoring
  • Content Templates
  • Embedded Social Tools
  • Natural Language Search
  • Knowledge Integration
  • Interactive Chat

Remedy Knowledge Management Position In Our Categories

Knowing that companies have distinct business wants, it is prudent they avoid settling on a one-size-fits-all, “perfect” software system. Needless to say, it is difficult to come across such a software system even among well-known software solutions. The reasonable thing to do is to spell out the various vital factors which need analysis including key features, price terms, skill ability of the users, business size, etc. Then, you should do the research comprehensively. Go over some of these Remedy Knowledge Management reviews and check out the other software options in your list in detail. Such detailed research guarantee you avoid unsuitable apps and buy the one which includes all the function your business requires.

Position of Remedy Knowledge Management in our main categories:

TOP 5

Remedy Knowledge Management is one of the top 5 Knowledge Management Software products

If you are considering Remedy Knowledge Management it could also be sensible to examine other subcategories of Knowledge Management Software gathered in our base of SaaS software reviews.

Every company has different wants and requires an application that can be personalized for their size, kind of staff members and clients, and the particular industry they are in. For these reasons, no software can proffer perfect features out-of-the-box. When you look for a software system, first be sure what you want it for. Read some Remedy Knowledge Management Knowledge Management Software reviews and ask yourself do you desire basic tools or do you need advanced features? Are there any industry-specific features that you are seeking? Obtain the answers to these questions to assist your search. There are plenty of aspects that you need to reflect on and these include your budget, specific business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the platform that presents all that you require to improve your company efficiency and productivity.

How Much Does Remedy Knowledge Management Cost?

Remedy Knowledge Management Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Remedy Knowledge Management pricing details?

Remedy Knowledge Management Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 7

We know that when you decide to purchase a Knowledge Management Software it’s vital not only to find out how professionals rank it in their reviews, but also to discover if the real users and businesses that purchased these solutions are genuinely happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Remedy Knowledge Management reviews across a broad range of social media sites. The data is then displayed in a simple to digest way indicating how many people had positive and negative experience with Remedy Knowledge Management. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Portugese

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Remedy Knowledge Management?

The Remedy Suite can readily integrate with other BMC products. For third-party integrations, you can ask for more information from the support team.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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