Remedy Knowledge Management is a mobile service desk and information database. You can use it to write articles from scratch or create them using templates. The application even lets you curate knowledge from third-party sources to expand your repository.
Remedy Knowledge Management lets you resolve issues faster as employees have relevant resources within their reach. This enhances your services and makes your customers happier.
Moreover, Remedy Knowledge Management cuts down the number of calls your support center receives. This paves the way for the service team to receive critical communications. On top of that, pushing self-service content empowers your users and lets them find solutions to problems expeditiously.
Show MoreMobile Content Creation
With Remedy Knowledge Management, you enable your knowledge base team to create articles wherever they are or on their preferred mobile devices. The module is user-friendly and is equipped with templates you can utilize to jumpstart your knowledge base building.
Social Engagement
Remedy Knowledge Management has embedded social engagement tools that let readers comment, flag, and write their favorite articles. Using this info, your knowledge base team can improve content for better updates.
Powerful Search
The search capability of Remedy Knowledge Management is a powerful one as it uses natural language processing. With this, it can understand users’ search terms to retrieve information that is relevant to them and not come up empty.
Integrated Knowledge
For a truly comprehensive knowledge base, it is important that you have answers to every possible query related to your products and services. Remedy Knowledge Management enables you to do this by affording you the ability to connect with third-party data sources that can help your audience find the solutions they need.
Virtual Agent
Searching and browsing are not the only ways for your users to retrieve articles. Remedy Knowledge Management comes with a virtual agent that employees and customers can chat with interactively. This helps them find or narrow down search results for them to get the resolution that is relevant to them rapidly.
Show MoreSince businesses have unique business needs, it is logical that they abstain from subscribing to an all-encompassing, “perfect” software. Regardless, it is nearly futile to try to come across such a software product even among recognizable software systems. The best thing to do would be to note down the different major factors that require scrutiny like major features, costing, skill competence of staff members, business size, etc. The second step is, you must conduct your product research comprehensively. Have a look at these Remedy Knowledge Management review articles and scrutinize the other software systems in your list in detail. Such well-rounded research ensures you steer clear of unfit applications and subscribe to the one which meets all the features your company requires to realize efficiency.
Position of Remedy Knowledge Management in our main categories:
Remedy Knowledge Management is one of the top 5 Knowledge Management Software products
If you are considering Remedy Knowledge Management it might also be sensible to investigate other subcategories of Knowledge Management Software listed in our database of B2B software reviews.
Every enterprise has different needs and requires a software that can be personalized for their size, kind of workers and clients, and the specific industry they are in. For these reasons, no platform can provide perfect tools off-the-shelf. When you look for a software app, first be sure what you want it for. Read some Remedy Knowledge Management Knowledge Management Software reviews and ask yourself do you desire basic features or do you want advanced tools? Are there any industry-specific tools that you are looking for? Obtain the answers to these questions to aid your search. There are plenty of aspects that you need to reflect on and these include your budget, specific business requirements, your organization size, integration needs etc. Take your time, try out a few free trials, and finally select the platform that presents all that you need to boost your organization competence and productivity.
Remedy Knowledge Management Pricing Plans:
Contact vendor
Remedy Knowledge Management Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.
We realize that when you make a decision to purchase a Knowledge Management Software it’s important not only to learn how professionals evaluate it in their reviews, but also to find out whether the actual people and companies that bought these solutions are indeed content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Remedy Knowledge Management reviews across a wide range of social media sites. The data is then presented in an easy to understand form revealing how many people had positive and negative experience with Remedy Knowledge Management. With that information at hand you will be equipped to make an informed business decision that you won’t regret.
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The Remedy Suite can readily integrate with other BMC products. For third-party integrations, you can ask for more information from the support team.
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