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Responcierge Review

Responcierge
Our score: 8.0 User satisfaction: 100%

What is Responcierge?

Responcierge is a cloud-based customer engagement platform that offers a variety of communication and engagement tools, including live chat, contact forms, event scheduler, knowledge library, email capture, and phone call request. It is an ideal software for all business types and sizes, enabling them to engage customers, deliver personalized experiences, and ensure that their concerns, queries, and other requests are fully met and satisfied.

Responcierge gives you all the tools and capabilities you need to greet your customers, provide them engagement options they prefer, and engage them efficiently so that they get the service or answer they are looking for and feel accomplished every single time.

Overview of Responcierge Benefits

Responcierge provides you with a number of customer engagement options to help you engage, captivate, and maintain your customers as well as attract and convert potential clients. With its Live Chat functionality, you can meet and speak with your customers in a real-time text-based conversation.

That said, you can provide more than just text by adding the video element into the equation. Responcierge gives your customers that “live chat” vibe as well as empathy as they see a video of your chat operators helping them with their issues or queries. The videos can also display a phone number that your clients can contact should they decided to call for additional support.

Videos can also be used to help guide your customers through filling up their contact forms, convey a message, or create an expectation. You operators can provide your customers an explanation of their issue as well as when and how they plan to address your customers’ concerns.

As an event scheduler, Responcierge helps you create appointments that work for both your company and your clients. It simplifies the way you manage your schedule and events and is a perfect tool for transactions, processes, and events that require appointments, like dining reservations, specialized services, interviews, and much more.

Overview of Responcierge Features

  • Live Chat
  • Contact Form
  • Schedule Event
  • Knowledge Library
  • Phone Call Request
  • Email Capture

What Problems Will Responcierge Solve?

1. Not catering to website visitors preferred methods of connecting

People communicate differently from one another. While some prefer the immediate nature of live chat, others choose to hear an actual humans voice while many opt to schedule a meeting because they are busy, but know that it’s confirmed for later. If a business does not provide all of these options they may potentially lose customers because they move on without taking an action they feel comfortable with.

2. Not catering to website visitors stage of the Sales Cycle

There is a huge difference between someone who is just collecting data, someone ready to decide if a company has addressed their requirements and then someone ready to make purchases immediately. Each of these prospects needs to have options provided to them so that they aren’t lost because they didn’t feel as if there was an appropriate way or them to engage based on where they are in the sales cycle.

3. Not offering ways to connect real-time with a website outside of normal “business hours”

There are several online engagement tools that need a “live” human response… ways such as Live Chat and telephone conversations. What happens when that isn’t an option after-hours? For most solutions, NOTHING! However, with Responcierge you are able to effortlessly shift to several other features which present a meaningful opportunity for interaction and connection between a potential Customer and a business.

Awards & Quality Certificates

Responcierge Position In Our Categories

Knowing that companies have distinctive business-related requirements, it is reasonable they steer clear of preferring a one-size-fits-all, “perfect” business program. At any rate, it is hard to try to discover such application even among widely used software solutions. The logical step to do is to take note of the numerous major factors that demand investigation such as key features, packages, skill levels of staff members, business size, etc. Next, you should perform the product research comprehensively. Browse over these Responcierge reviews and explore the other software systems in your list in detail. Such detailed product research ensures you keep away from poorly fit applications and choose the system which delivers all the benefits you require company requires.

Position of Responcierge in our main categories:

TOP 100

Responcierge is one of the top 100 Customer Experience Management Software products

If you are considering Responcierge it may also be beneficial to check out other subcategories of Customer Experience Management Software collected in our database of SaaS software reviews.

There are popular and widely used solutions in each software group. But are they essentially the best fit for your enterprise’s unique requirements? A market-leading software solution may have thousands of subscribers, but does it provide what you need? For this reason, do not blindly spend on popular systems. Read at least a few Responcierge Customer Experience Management Software reviews and mull over the elements that you want in the software such as the fees, main tools, available integrations etc. Then, shortlist a few solutions that fit your wants. Check out the free trials of these apps, read online reviews, get explanations from the seller, and do your research thoroughly. This in-depth research is certain to help you select the most excellent software application for your firm’s unique requirements.

How Much Does Responcierge Cost?

Responcierge Pricing Plans:

Free Trial

Premium

$50/month

Responcierge offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free

  • Phone Contact – Request A Call
  • Personal Contact Form
  • Knowledge Library with Video
  • Email Capture
  • Link Launcher
  • Proactive Custom Messages

Premium – $50/month

  • All Free Features
  • Live Chat w/ Video Response
  • Video Client Testimonials
  • Instant Appointment Scheduling
  • Future Additional Features

User Satisfaction

Positive Social Media Mentions 9
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Responcierge reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Responcierge. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Responcierge pricing details?

Responcierge Pricing Plans:

Free Trial

Premium

$50/month

Responcierge offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free

  • Phone Contact – Request A Call
  • Personal Contact Form
  • Knowledge Library with Video
  • Email Capture
  • Link Launcher
  • Proactive Custom Messages

Premium – $50/month

  • All Free Features
  • Live Chat w/ Video Response
  • Video Client Testimonials
  • Instant Appointment Scheduling
  • Future Additional Features

What integrations are available for Responcierge?

Responcierge in the process of creating an integration with Zapier which will allow it to quickly connect with almost 800 other applications quickly and easily.

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Reviewed By Jenny Chang
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