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Responcierge Review

Responcierge
Our score: 8.0 User satisfaction: 100%

What is Responcierge?

Responcierge is a cloud-based customer engagement platform that offers a variety of communication and engagement tools, including live chat, contact forms, event scheduler, knowledge library, email capture, and phone call request. It is an ideal software for all business types and sizes, enabling them to engage customers, deliver personalized experiences, and ensure that their concerns, queries, and other requests are fully met and satisfied.

Responcierge gives you all the tools and capabilities you need to greet your customers, provide them engagement options they prefer, and engage them efficiently so that they get the service or answer they are looking for and feel accomplished every single time.

Overview of Responcierge Benefits

Responcierge provides you with a number of customer engagement options to help you engage, captivate, and maintain your customers as well as attract and convert potential clients. With its Live Chat functionality, you can meet and speak with your customers in a real-time text-based conversation.

That said, you can provide more than just text by adding the video element into the equation. Responcierge gives your customers that “live chat” vibe as well as empathy as they see a video of your chat operators helping them with their issues or queries. The videos can also display a phone number that your clients can contact should they decided to call for additional support.

Videos can also be used to help guide your customers through filling up their contact forms, convey a message, or create an expectation. You operators can provide your customers an explanation of their issue as well as when and how they plan to address your customers’ concerns.

As an event scheduler, Responcierge helps you create appointments that work for both your company and your clients. It simplifies the way you manage your schedule and events and is a perfect tool for transactions, processes, and events that require appointments, like dining reservations, specialized services, interviews, and much more.

Overview of Responcierge Features

  • Live Chat
  • Contact Form
  • Schedule Event
  • Knowledge Library
  • Phone Call Request
  • Email Capture

What Problems Will Responcierge Solve?

1. Not catering to website visitors preferred methods of connecting

People communicate differently from one another. While some prefer the immediate nature of live chat, others choose to hear an actual humans voice while many opt to schedule a meeting because they are busy, but know that it’s confirmed for later. If a business does not provide all of these options they may potentially lose customers because they move on without taking an action they feel comfortable with.

2. Not catering to website visitors stage of the Sales Cycle

There is a huge difference between someone who is just collecting data, someone ready to decide if a company has addressed their requirements and then someone ready to make purchases immediately. Each of these prospects needs to have options provided to them so that they aren’t lost because they didn’t feel as if there was an appropriate way or them to engage based on where they are in the sales cycle.

3. Not offering ways to connect real-time with a website outside of normal “business hours”

There are several online engagement tools that need a “live” human response… ways such as Live Chat and telephone conversations. What happens when that isn’t an option after-hours? For most solutions, NOTHING! However, with Responcierge you are able to effortlessly shift to several other features which present a meaningful opportunity for interaction and connection between a potential Customer and a business.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Responcierge Position In Our Categories

Because companies have particular business needs, it is only rational that they steer clear of settling on a one-size-fits-all, ideal business program. Regardless, it is futile to try to pinpoint such an app even among branded software products.
The best step to undertake should be to write down the various chief factors which entail inspection like critical features, price plans, technical skill ability of the employees, organizational size, etc. After which, you should perform your research thoroughly. Read some of these Responcierge evaluations and scrutinize each of the software solutions in your list in detail. Such comprehensive research makes sure you stay away from mismatched apps and pay for the one which meets all the tools your company requires.

Position of Responcierge in our main categories:

TOP 100

Responcierge is one of the top 100 Customer Experience Management Software products

If you are considering Responcierge it may also be a good idea to investigate other subcategories of Customer Experience Management Software collected in our base of B2B software reviews.

Every company has different requirements and needs an application that can be customized for their size, kind of workers and clients, and the particular industry they are in. For these reasons, no platform can proffer perfect tools out-of-the-box. When you try to find a software app, first be sure what you want it for. Read some Responcierge Customer Experience Management Software reviews and ask yourself do you want basic functionality or do you require complex functionality? Are there any industry-specific tools that you are looking for? Get the answers to these questions to help your search. There are multiple elements that you need to mull over and these include your budget, particular business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the app that presents all that you require to improve your firm effectiveness and productivity.

How Much Does Responcierge Cost?

Responcierge Pricing Plans:

Free Trial

Premium

$50/month

Responcierge offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free

  • Phone Contact – Request A Call
  • Personal Contact Form
  • Knowledge Library with Video
  • Email Capture
  • Link Launcher
  • Proactive Custom Messages

Premium – $50/month

  • All Free Features
  • Live Chat w/ Video Response
  • Video Client Testimonials
  • Instant Appointment Scheduling
  • Future Additional Features

User Satisfaction

Positive Social Media Mentions 9
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Responcierge reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Responcierge. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

https://youtu.be/iwWhz01B7sY

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Responcierge pricing details?

Responcierge Pricing Plans:

Free Trial

Premium

$50/month

Responcierge offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free

  • Phone Contact – Request A Call
  • Personal Contact Form
  • Knowledge Library with Video
  • Email Capture
  • Link Launcher
  • Proactive Custom Messages

Premium – $50/month

  • All Free Features
  • Live Chat w/ Video Response
  • Video Client Testimonials
  • Instant Appointment Scheduling
  • Future Additional Features

What integrations are available for Responcierge?

Responcierge in the process of creating an integration with Zapier which will allow it to quickly connect with almost 800 other applications quickly and easily.

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Reviewed By Jenny Chang
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