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CXsphere Review

CXsphere
Our score: 8.0 User satisfaction: 100%

What is CXsphere?

CXsphere is a customer experience platform that improves how brands, firms, and businesses engage with customers and generate profits through predictive analytics. This simple yet powerful software solution allows you to collect behavioral information directly from customers. CXsphere then augments and analyzes these pieces of information and provides you with actionable insights about your customers.

You’ll be able to predict customers’ possible behavior in the future, such as what products they may buy or if they have a higher tendency to churn. Based on your insights and predictions on customers’ behavior, you can proactively manage your customers and launch personalized and strategic marketing initiatives. CXsphere is also built with an easy-to-access dashboard where you can set up your entire team and manage the activities of all the individuals included in it.

Overview of CXsphere Benefits

Customer Behavioral Information

CXsphere gives you an easy, organized, and effective way to collect and manage information about the behavior of your customers. You can request behavioral information from customers and ask their permission to use the information they provided without putting their privacy at risk. You can also incentivize or reward customers for giving you the information you need, allowing both parties to monetize customer behavioral information.

The platform provides you with customer behavioral information gathered from different sources online as well. These information are augmented with the information you directly requested and collected from your customers.

Therefore, all the essential customer behavioral information you need are consolidated in one place. This eliminates the data silos in your organization caused by multiple disparate and disconnected tools. With these capabilities, you can map and understand your customers’ journey across various digital channels and see their behavior from their own point of view. 

Predictive Customer Analytics

CXsphere uses artificial intelligence to help you discover valuable and actionable insights into how your customers behave online. As it captures, processes, and analyses information, you can make predictions on the possible future behavior of your customers. For example, you’ll find out the likelihood of customers to engage or churn, the cross-sell and upsell services or products they may probably purchase, and the days and times when they are more willing to buy.

You can use your insights and predictions on customer behavior to manage customers in a more proactive way. This means you’ll be able to take strategic actions and initiatives to influence the behavior of your customers. You can launch personalized campaigns to re-engage inactive customers and retain those active ones, resulting in higher ROI and profits and lower churn rates. 

Team Management

The platform brings a simple and clean dashboard that assists you in building and managing your customer experience and engagement team. Accessible via web browsers and mobile devices, the dashboard allows you to invite all the individuals composing your team and grant them access to information, resources, and functionalities they need. The dashboard also displays reports that reveal patterns and trends in customers’ behavior. You and your team members can use these reports to manage customers in the shortest possible lead time.

Overview of CXsphere Features

  • Information Request
  • API Integration
  • Information Augmentation
  • Predictive Customer Analytics
  • Behavioral Insights
  • Team Management
  • Dashboard

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

CXsphere Position In Our Categories

Knowing that businesses have their own business requirements, it is only rational that they avoid seeking a one-size-fits-all, “perfect” system. Having said that, it is hard to discover such a software system even among widely used software solutions. The practicable step to do should be to note down the several significant aspects that merit inspection such as critical features, costing, technical skill levels of staff, organizational size, etc. Next, you must conduct your product research comprehensively. Go over some CXsphere evaluations and check out the other software products in your shortlist more closely. Such all-encompassing research guarantee you steer clear of ill-fitting applications and choose the one which provides all the tools your business requires.

Position of CXsphere in our main categories:

TOP 100

CXsphere is one of the top 100 Customer Experience Management Software products

TOP 50

CXsphere is one of the 50 Predictive Analysis Software products

If you are interested in CXsphere it might also be sensible to examine other subcategories of Customer Experience Management Software gathered in our database of B2B software reviews.

Enterprises have diverse wants and requirements and no software platform can be ideal in such a condition. It is pointless to try to find a perfect off-the-shelf software product that fulfills all your business requirements. The wise thing to do would be to adapt the system for your specific needs, staff member skill levels, budget, and other factors. For these reasons, do not rush and invest in well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your particular requirements. Do your groundwork, look into each short-listed application in detail, read a few CXsphere Customer Experience Management Software reviews, call the maker for explanations, and finally choose the app that offers what you require.

How Much Does CXsphere Cost?

CXsphere Pricing Plans:

Free Trial

CXsphere

Contact vendor

CXsphere’s enteprise pricing information is available only on request. Please contact a representative of the company and ask for a quote.

User Satisfaction

Positive Social Media Mentions 19
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CXsphere reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CXsphere. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are CXsphere pricing details?

CXsphere Pricing Plans:

Free Trial

CXsphere

Contact vendor

CXsphere’s enteprise pricing information is available only on request. Please contact a representative of the company and ask for a quote.

What integrations are available for CXsphere?

CXsphere connects with various third-party applications via simple API integration.

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Reviewed By Nestor Gilbert
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