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Salesforce Field Service Lightning Review
What is Salesforce Field Service Lightning?
Field Service Lightning is designed to connect your workforce and enable them to deliver intelligent and productive on-site service. It allows for faster delivery and smarter and more personalized service from the phone to the field on one platform. The field service management software helps you resolve field service calls faster, boost employee productivity in the field, automate appointment scheduling as well as manage schedulers, dispatchers, and technicians.
The software is part of the Salesforce Platform Service but is offered a standalone solution for employees and contractors. It gives you tools and capabilities to get real-time visibility into all of your operations, optimize mobile workforce allocation, and keep customers updated at every step. You’ll be able to manage your jobs in the field with an offline app for Android and iOS and supervise your contractors and other employees all on the same platform.
Show MoreOverview of Salesforce Field Service Lightning Benefits
Quickly create work orders from any case
The software lets you speedily create and manage work orders for field service operations, instantly view knowledge articles, and track SLA compliance with milestones. Your work orders are integrated with accounts, contacts, assets, cases, entitlements, and other objects so you can pull in data across Salesforce.
Optimize schedules and intelligently assign jobs
With intelligent scheduling, jobs are automatically assigned to the right resource based relevant factors such time, skills, location, and any business rules to increase employee productivity. Likewise, there are features for smart scheduling and tracking of crews, equipment, and trucks to ensure the right parts and resources are available for the job.
Apply AI to increase first-time fix rate
The solution employs Einstein Vision which allows mobile employees to use image recognition to immediately identify assets and parts in images. It makes sure that the right product part is fixed or replaced to reduce confusion and additional trips back to the office. Based on an image’s classification, you can automatically prescribe the right set up steps for technicians for faster and smarter service.
Manage jobs from any mobile device
Field Service Lightning’s mobile app brings the full power of on-site job management to your mobile workforce. You can improve first-visit resolution by equipping mobile employees with a best-in-class mobile solution that delivers job schedules, Einstein AI, inventory visibility, knowledge articles, and real-time collaboration while they’re on the go, regardless if they are connected or offline. The mobile app is customizable to the needs of your mobile workforce.
Make smarter decisions
The analytics feature of the software gives your managers and dispatchers easy, real-time visibility into operational performance and KPIs, enabling them to drill into all your data from multiple systems, address customer complaints, and stop problems in their track before they happen.
Show MoreOverview of Salesforce Field Service Lightning Features
- Push notifications
- Automatic real-time updates
- Day view
- Guided instructions
- Centralized knowledge hub
- Collaboration
- Contact database
- Service reports
- Barcode scanner
- Service contracts
- Maintenance plans
- Offline priming sync
- Customized mobile app
- Polygon mapping
- Routing
- Dispatching
- One-click scheduling optimization
- Crew scheduling
- Return merchandise
- Authorizations
- Asset tracking & management
- Inventory management
- Work order management
- Contractor management
- Reporting & dashboards
- Service history tracking
- Field payment collection
- Native Android and iOS apps
Awards & Quality Certificates
Salesforce Field Service Lightning Position In Our Categories
Bearing in mind businesses have their own business requirements, it is only wise they avoid subscribing to an all-in-one, ideal business program. However, it would be hard to pinpoint such application even among popular software solutions. The efficient thing to do would be to write the different essential functions that require analysis including essential features, price plans, technical skill competence of the users, company size, etc. Thereafter, you should do the research fully. Browse over these Salesforce Field Service Lightning analyses and look over the other software options in your shortlist more closely. Such detailed research guarantees you circumvent poorly fit apps and buy the system which provides all the function your company requires.
Position of Salesforce Field Service Lightning in our main categories:
It is important to realize that virtually no software in the Field Service Management Software - FSM category is a perfect solution that can meet all the requirements of various company types, sizes and industries. It may be a good idea to read a few Salesforce Field Service Lightning Field Service Management Software - FSM reviews first as some services can dominate exclusively in a very narrow set of applications or be created with a really specific type of industry in mind. Others may work with an idea of being simple and intuitive and consequently lack complex functions desired by more experienced users. You can also find solutions that focus on a large group of users and offer a complex feature set, but that in most cases comes at a higher cost of such a solution. Make sure you're aware of your needs so that you get a software that offers specifically the functionalities you search for.
How Much Does Salesforce Field Service Lightning Cost?
Salesforce Field Service Lightning Pricing Plans:
Free Trial
Mobile Employees Enterprise
$150/user per month
Mobile Employees Unlimited
$300/user per month
Dispatchers Enterprise
$150/user per month
Dispatchers Unlimited
$300/user per month
Field Service Lightning Plus Enterprise
$200/user per month
Field Service Lightning Plus Unlimited
$350/user per month
Contractor
$50/user per month
Contractor Plus
$75/user per month
What are Salesforce Field Service Lightning pricing details?
Salesforce Field Service Lightning Pricing Plans:
Free Trial
Mobile Employees Enterprise
$150/user per month
Mobile Employees Unlimited
$300/user per month
Dispatchers Enterprise
$150/user per month
Dispatchers Unlimited
$300/user per month
Field Service Lightning Plus Enterprise
$200/user per month
Field Service Lightning Plus Unlimited
$350/user per month
Contractor
$50/user per month
Contractor Plus
$75/user per month
For Managers/Employees
Mobile Employees
- Enterprise – $150/user per month (billed annually)
- Unlimited – $300/user per month (billed annually)
Dispatchers
- Enterprise – $150/user per month (billed annually)
- Unlimited – $300/user per month (billed annually)
Field Service Lightning Plus
- Enterprise – $200/user per month (billed annually)
- Unlimited – $350/user per month (billed annually)
For Contractors
- Contractor – $50/user per month (billed annually)
- Contractor Plus – $75/user per month (billed annually)
User Satisfaction
Positive Social Media Mentions
19
Negative Social Media Mentions
0
We are aware that when you choose to buy a Field Service Management Software - FSM it’s crucial not only to see how professionals evaluate it in their reviews, but also to find out if the actual users and businesses that bought this software are genuinely happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Salesforce Field Service Lightning reviews across a vast range of social media sites. The information is then displayed in a simple to digest form indicating how many customers had positive and negative experience with Salesforce Field Service Lightning. With that information at hand you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Salesforce Field Service Lightning?
Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.
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