Salesforce Government Cloud Review

Salesforce Government Cloud
Our score: 8.9 User satisfaction: N/A

What is Salesforce Government Cloud?

The Salesforce Government Cloud is a portion of the multi-tenant public cloud infrastructure of Salesforce specifically designed for use by U.S federal, state, and local government customers; U.S. government contractors; and Federally Funded Research and Development Centers (FFRDCs). The cloud service is offered as a Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS), and composed of Salesforce Services ( Platform, Sales Cloud, Service Cloud, Chatter), Analytics Services (Analytics Cloud), as well as the backend infrastructure that supports the use of these products.

Salesforce leverages its technologies to help modernize the processes and unify the fragmented workflows of government agencies. It provides specific management solutions to improve the operational efficiency and realize greater mission success of the federal government, government contractors, department of defense, and local state and city governments. It also helps address the security and compliance requirements of the aforementioned government entities.

Overview of Salesforce Government Cloud Benefits

Deliver on your mission with more impact

Overcome the “digital dilemma” that afflicts government departments and agencies of all sizes with Salesforce Government Cloud. You’ll be able to bridge the gap between where you want to expend resources (innovating and improving processes) and where you are compelled to (costly maintenance and propping up legacy IT systems). You get to empower your team with solutions that are innovative, open, fast, easy, and secure.

Innovate faster and bring new potential to your mission-critical programs

The Federal government is given opportunities to leapfrog the traditional innovation process, reset goals, and level up expectations by applying best practices developed by the private sector. Salesforce Government Cloud offers FedRAMP-approved solutions to help rationalize workflows, enhance operational efficiency, and improve the chances of mission success without IT’s typical upgrade timeline.

Deliver faster and greater value

Salesforce’s secure platform is designed to help government contractors maximize impact — from winning strategic opportunities to providing superior service and support. These are meant to facilitate the delivery of greater value at quicker pace while optimizing interaction between government and the industrial base.

Enable personnel success

The Salesforce Platform enables personnel success, from delivering apps fast to enhancing large, integrated systems. You’ll be able to modernize and transform your operation with secure, trusted PaaS and SaaS that provides process automation and business intelligence that’s simple to use, mobile-ready, and adaptable.

Fast, easy and AI-driven solution

You have a customizable platform in Government Cloud that features metadata-driven architecture, three seamless updates annually, and customer-inspired enhancements, in addition to compatibility with mobile, social, and AI. Since it’s on cloud, there is no hardware or software to install or code to write, giving you agile day-one deployment, and scalability. And one of the best things is that you get artificial intelligence built right into the platform with Salesforce Einstein.

Overview of Salesforce Government Cloud Features

For Federal Government
  • Federal Contact Center
  • Federal Case Management
  • Government Cloud Wave
  • Cloud App Development
  • Facilities and Capital Management
For Government Contractors
  • Business Development
  • Employee Engagement
  • Client/Partner Service Support
  • Supplier Relationship Management
  • Productivity Tools
  • Business Intelligence
  • Lifecycle Contract Management
  • Account-based Marketing
  • Personalized Marketing
  • CRM
  • Collaboration
  • Analytics
  • Automation
For Department of Defense
  • Talent Management
  • Patient Relationship Management
  • Supplier Relationship Management
  • Productivity Tools
  • Recruiting
  • Compliance
For State
  • State Case Management
  • State Contact Center
  • Workforce Development
  • Salesforce Licensing
  • Government Cloud Wave
  • Salesforce Government HHS (Human & Health Services) Case Management
  • Engagement Center
For City
  • Mobile Connectivity
  • Mobile Case Management
  • Pre-configured Business Processes for HHS Sector
  • Automated Workflows
  • Client Self-Service
  • Shared Communication Platform
  • Custom App Development
  • CRM
  • IoT
For Security & Compliance
  • Support and Compliance with FedRAMP (Federal Risk and Authorization Management Program)
  • Support and Compliance with iRAP (Information Security Registered Assessors Program)
  • Support and Compliance with various U.S. Department of Defense security requirements
  • Event Monitoring and Platform Encryption
  • Compliance Certifications

What Problems Will Salesforce Government Cloud Solve?

Problem #1: A government hospital struggles adapting to innovation.  

A government-run hospital needs to find the value that comes from new technology such as speed, agility, and cost reduction without sacrificing the security and reliability of more traditional business practices. The medical facility harnesses Salesforce Cloud AI technology to develop an innovative management platform that makes it easier for employees to enhance internal business processes, engage one another around real wins, and explore future-leaning solutions on behalf of their government clients.

Feature: AI in the form of Salesforce Einstein built right into Government Cloud

Problem #2: City officials are burdened by legacy systems and processes that are constraining delivery of a job-ready workforce.

Salesforce’s workforce CRM, process automation, and reporting solutions empower job seekers, employers, staff, and stakeholders to succeed. Local governments and agencies can now enhance the effectiveness and accessibility of workforce services by adopting industry best practices and cloud tech to connect their workforce to the right employment. Cloud workforce development tools let you fix aging workflow, reduce costs, deploy rapidly, and increase time-to-value for your employees and agencies. It drives mission success for your agencies, teams, job seekers and providers while avoiding complicated solutions and increasing time-to-action.

Feature: Workforce development tools

Problem #3: As a government contractor, you want to streamline your process to win more contracts.

The B2G market is highly competitive and you need to stand out and increase your chances of bagging contracts. You can do this by refining business development through process automation and intelligence while adopting game-changing strategies that accelerate growth, all which are offered by Salesforce Government Cloud. It gives you all the tools for closing bigger deals faster such as business intelligence, advanced analytics, automated review and approval processes, lifecycle contract management, contacts and accounts management, and more so that you gain a competitive edge.

Feature: Business development tools

Salesforce Government Cloud Position In Our Categories

Knowing that companies have distinctive business-related demands, it is wise they abstain from choosing an all-in-one, “perfect” software. Nonetheless, it would be difficult to try to pinpoint such an app even among widely used software systems.
The logical thing to do is to shortlist the several significant functions that entail examination such as crucial features, price terms, skill capability of staff, organizational size, etc. Then, you should double down on your research fully. Go over these Salesforce Government Cloud review articles and explore each of the software solutions in your shortlist in detail. Such comprehensive research ascertains you keep away from ill-fitting software solutions and subscribe to the system which provides all the benefits your company requires.

Position of Salesforce Government Cloud in our main categories:


Salesforce Government Cloud is one of the top 3 CRM Software products

If you are interested in Salesforce Government Cloud it could also be a good idea to investigate other subcategories of CRM Software collected in our database of SaaS software reviews.

Every business is different, and may require a particular type of CRM Software solution that will be fit for their company size, type of customers and staff and even particular industry they cater to. It's not wise to count on locating a perfect app that is going to work for every business no matter what their background is. It may be a good idea to read a few Salesforce Government Cloud CRM Software reviews first and even then you should keep in mind what the software is supposed to do for your business and your workers. Do you need an easy and straightforward solution with only basic features? Will you actually make use of the advanced tools required by pros and big enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a trustworthy software that will match your budget.

How Much Does Salesforce Government Cloud Cost?

Salesforce Government Cloud Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Variable and flexible pricing plans are offered for the various solutions that make up Government Cloud. You can contact the vendor for pricing details or to get a quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Government Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Government Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Salesforce Government Cloud pricing details?

Salesforce Government Cloud Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Variable and flexible pricing plans are offered for the various solutions that make up Government Cloud. You can contact the vendor for pricing details or to get a quote.

What integrations are available for Salesforce Government Cloud?

Government Cloud is a platform that is secure, transparent, and compliant. It can connect with any internal or external systems from any device, and gives you access to numerous developers and partners. You can contact the vendor for specific integration capabilities.


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Reviewed By Jenny Chang
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