ReferenceEdge Review
What is ReferenceEdge?
ReferenceEdge is a true native component for Salesforce that helps you manage customer references. Hence, the app has been named as one of the top ten providers of enterprise CRM solutions. It also offers efficacious and intelligent methods for overseeing your organization’s customer advocate program.
Since it is tightly integrated into the Salesforce system, connecting it with third-party solutions is a seamless process. You can simply utilize the Salesforce API to create bi-directional integrations. Aside from that, the platform has ready-made connectors for Influitive, Gainsight, and TechValidate, thus synchronizing with these platforms do not take time.
Show MoreOverview of ReferenceEdge Benefits
Granular Reference Tracking
When you have a vast library of references, it is important to keep track for which they are references as well as their statuses. ReferenceEdge assists you in doing this by letting you tag accounts or contacts as program members. You can also activate or deactivate them as references with a single click. This way, your users have updated data to rely upon for their tasks.
Powerful Reference Finder
ReferenceEdge has a powerful yet user-friendly reference search tool. This allows you to find references using keywords and filters so you can find the ones appropriate for your sales or marketing efforts.
Automated Reference Requests
Customer reference requests are time-consuming to manage. ReferenceEdge gives you back the time you have lost on the task by automating the process via Salesforce Chatter and/or email. The solution enables you to track the success of the reference event as well by using a post-event survey that is triggered automatically.
Gamified Platform
ReferenceEdge enables you to make the usage of the platform fun. This way, you can reward employees for completing tasks. You can also create a point-based system for activities and a leaderboard so everyone is apprised of the top users. As such, you can foster healthy competition in your organization. Plus, this can motivate your employees to work harder.
Show MoreOverview of ReferenceEdge Features
- Customer Content Management
- Advocate Accounts Management
- Advocate Accounts Search
- Advocate Overuse Prevention
- Reference Automation Request
- Program Membership Management
- Real-Time Program Metrics
- Automated Advocate Data Updates
- Reference Lead Finder
- Gamification & User Rewards
- Integrations
ReferenceEdge Position In Our Categories
Because companies have distinct business wants, it is only sensible they steer clear of getting a one-size-fits-all, ideal software system. Nonetheless, it is hard to chance on such a software solution even among well-known software products. The best thing to undertake is to note down the various major aspects that merit scrutiny such as essential features, price terms, technical skill capability of staff members, business size, etc. Then, you should double down on your product research to a full extent. Browse through some ReferenceEdge evaluations and scrutinize each of the software systems in your shortlist more closely. Such comprehensive product research makes sure you stay away from mismatched applications and choose the one that meets all the aspects your business requires to realize efficiency.
Position of ReferenceEdge in our main categories:
TOP
200
ReferenceEdge is one of the top 200 Customer Experience Management Software products
If you are interested in ReferenceEdge it may also be beneficial to check out other subcategories of Customer Experience Management Software listed in our base of SaaS software reviews.
There are trendy and widely used solutions in each software group. But are they essentially the best fit for your company’s unique wants? A market-leading software solution may have thousands of users, but does it provide what you require? For this reason, do not blindly spend on popular systems. Read at least a few ReferenceEdge Customer Experience Management Software reviews and think about the elements that you wish to have in the software such as the fees, main functionality, available integrations etc. Then, select a few solutions that fit your requirements. Check out the free trials of these platforms, read online reviews, get explanations from the seller, and do your investigation thoroughly. This in-depth homework is certain to help you find the most excellent software platform for your firm’s unique wants.
How Much Does ReferenceEdge Cost?
ReferenceEdge Pricing Plans:
Free Trial
ReferenceEdge
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What are ReferenceEdge pricing details?
ReferenceEdge Pricing Plans:
Free Trial
ReferenceEdge
Contact vendor
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
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We are aware that when you decide to purchase a Customer Experience Management Software it’s vital not only to see how professionals score it in their reviews, but also to check whether the real clients and companies that bought it are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and ReferenceEdge reviews across a vast array of social media sites. The information is then presented in a simple to digest way indicating how many users had positive and negative experience with ReferenceEdge. With that information at your disposal you should be ready to make an informed purchasing choice that you won’t regret.
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Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ReferenceEdge?
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
- Influitive
- Gainsight
- TechValidate
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