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SatisMeter Review

SatisMeter
Our score: 8.2 User satisfaction: N/A

What is SatisMeter?

SatisMeter is an advanced feedback platform that enables companies from all scales and industries have a real-time insight on customer satisfaction. The platform uses a Net Promoter System to both measure scores and the effect those scores will have on business performance. Packed with a variety of useful and innovative features, SatisMeter makes it possible to collect and analyze data all from one location, and consequently to build lasting customer relationships and to accelerate ROI growth.

The things that make SatisMeter so popular among companies is its simplicity, being among the easiest-to-understand tools that doesn’t require agents to surmount complex learning curves in order to support customers. The interface is intuitive, and the functions are available on comprehensive dashboards, a click away from being applied. On top of that, SatisMeter is well integrated to fit your already established software framework, and reasonably priced to meet the needs even of small businesses and startups.

Overview of SatisMeter Benefits

SatisMeter makes it possible for companies to follow and respond to literally every issue, and use agent data to build a comprehensive case database from where to manage similar cases. The Net Promoter System analyzes information from all channels as it arrives, making sure no inquiry will slide through the cracks. All tickets are delivered to the most appropriate agent as fast as possible, which obviously leads to quicker and more efficient solutions. At the end of the day, the end users of a SatisMeter Help Desk will feel satisfied, and the company will get to save both money and resources.

Welcoming SatisMeter on board will be easy, as one probably wouldn’t expect from such a flexible and powerful tool. Being cloud-hosted, SatisMeter won’t demand any cumbersome installation process, and won’t exhaust prospective agents with clunky learning curves. Support, however, will always be at your fingertips to answer whatever question that may arise. For now, they’ve displayed a suite of training materials you could use to familiar with the functions prior to commitment, including, of course, their feature-rich and free trial program.

Using the NPS collected and analyzed customer satisfaction information, companies can easily get the clear idea of how their customers feel about them, and why is that so. The team becomes more interconnected, as agents have their own collaboration channel to solve bugs together, and consequently reap the benefits of successful cooperation. All of the abovementioned benefits will make even more sense for every business after pricing information has been displayed – SatisMeter is among the most affordable high-quality help desks on the market, where plans are adjusted to the scale of the business, and transition from one plan to another is simply painless. Larger enterprises can even turn to the company themselves, and get a specially developed package on a special price that suits their needs.

Overview of SatisMeter Features

  • Integrated Survey
  • Real-Time Analytics
  • Translations
  • Survey Customization
  • Collaboration
  • Integration
  • Mobile Optimization
  • Net Promoter System

What Problems Will SatisMeter Solve?

Reduced churn: SatisMeter gathers feedback inside online products, and contact already churned customers via email. Afterwards, it analyzes the gathered responses, and can send them to other services (CRM, Intercom, Slack, Marketing or Support tools). This way clients can have all the customer data in one place (CRM) and contact unhappy customers and resolve their problems before they churn (Intercom, Support), and consequently target marketing campaigns based on satisfaction of each user.

Enhnce Trial Conversion: Before the end of the trial, the system can identify the driver of (dis)satisfaction of users. Then, it automates the process to offer discount to price sensitive ones, prolong trial for the ones that didn’t have enough time, upsell the happy ones and contact unhappy ones that left a verbal feedback. This can be done using the integration with Segment and Zapier.

Clear Insight on Customers’ Needs: Online businesses can get insights of their customers needs, by simply asking inside their product, and share the verbal feedback throughout the whole company, so that everyone knows what their customers thing. It can be done via Slack integration or email digest.

Awards & Quality Certificates

SatisMeter Position In Our Categories

Bearing in mind companies have specific business-related demands, it is only logical that they steer clear of preferring an all-in-one, “perfect” software system. Needless to say, it is almost impossible to discover such a software system even among sought-after software products. The logical thing to undertake should be to narrow down the various significant functions that entail investigation like major features, plans, technical skill ability of the employees, organizational size, etc. Next, you must conduct your research fully. Browse over some SatisMeter evaluations and look over the other software systems in your shortlist in detail. Such all-encompassing product investigation ensures you keep away from unsuitable apps and select the one which offers all the features you require company requires in sustaining growth.

Position of SatisMeter in our main categories:

TOP 200

SatisMeter is one of the top 200 CRM Software products

SatisMeter is also listed in the following subcategories:

There are well-liked and widely used systems in each software group. But are they automatically the best fit for your enterprise’s specific requirements? A trendy software application may have thousands of users, but does it offer what you require? For this reason, do not blindly shell out for popular systems. Read at least a few SatisMeter Feedback & Reviews Management Software reviews and think about the elements that you want in the software such as the cost, main functionality, available integrations etc. Then, choose a few solutions that fit your requirements. Try out the free trials of these platforms, read online comments, get clarifications from the vendor, and do your investigation meticulously. This in-depth research is sure to help you find the finest software platform for your organization’s special wants.

How Much Does SatisMeter Cost?

SatisMeter Pricing Plans:

Free Trial

Startup

$49.00/month

Growth

$99.00/month

Business

$299.00/month

Enterprise

By quote

SatisMeter is available in the following payment plans:

Startup – $49.00/month

  • 300 Responses
  • 3,000 Active Users

Growth – $99.00/month

  • 1000 Responses
  • 10,000 Active Users

Business – $299.00/month

  • 10,000 Responses
  • 100,000 Active Users

Enterprise – by quote

  • 10, 000 + Responses
  • 100,000 + Active Users

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SatisMeter reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SatisMeter. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are SatisMeter pricing details?

SatisMeter Pricing Plans:

Free Trial

Startup

$49.00/month

Growth

$99.00/month

Business

$299.00/month

Enterprise

By quote

SatisMeter is available in the following payment plans:

Startup – $49.00/month

  • 300 Responses
  • 3,000 Active Users

Growth – $99.00/month

  • 1000 Responses
  • 10,000 Active Users

Business – $299.00/month

  • 10,000 Responses
  • 100,000 Active Users

Enterprise – by quote

  • 10, 000 + Responses
  • 100,000 + Active Users

What integrations are available for SatisMeter?

StatisMeter integrates with the following systems and applications:

  • Intercom
  • Segment
  • Webhooks
  • Slack
  • Geckoboard
  • SalesMachine
  • MailChimp
  • Customer.io
  • Mixpanel
  • Zapier
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Reviewed By Louie Andre
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