CloudCherry Review

Our score: 8.5 User satisfaction: N/A

What is CloudCherry?

CloudCherry is a fast and simple customer experience improvement platform used to measure and track engagement, and turn it into actionable data.

The ultimate benefit of having CloudCherry in your software kit is the possibility to improve the quality and credibility of your service, and make communication with your clients an enjoyable experience. Thanks to the array of unique features and functionalities, CloudCherry has already collated over a million of customer responses, more than 2,000 users across 14 countries, and a set of valuable awards to be proud of.

How can you build a successful CEM program with CloudCherry? The system unites a total of 17 communication channels in a single dashboard, so that no customer inquiry will be missed by your agents. You get to analyze your email messages, monitor social platform reactions, contact users via chatbots, and embed links in your emails. In such a way, you won’t only engage customers, but also collect all necessary information, close on the loop and act on your tickets, analyze data, and report on it. Basically, CloudCherry makes sure you will react in the right way and in the right time, and that’s never a bad idea in the corporate environment.

Feedback management, however, is not the only highlight related to this system. What CloudCherry is mostly known for is Net Promoter Score metric that helps convert detractors into promoters, and nurtures loyalty to put customers in the forefront of your brand’s success. This actionable and simple metric is a standardized experience indicator, and matters to many industries across the world.

In terms of navigation and aesthetics, CloudCherry made sure even inexperienced users will find their way around the interface fast, but the vendor nevertheless offers reliable support if you need one. You can contact their team via phone, email, or live chat, and get answers to any question right away.

For the functionality it provides, and the open API that helps connect it to a variety of third-party systems, CloudCherry is indeed a reasonably priced product. Instead of making you pay for features you may not need, CloudCherry invites you to contact their NPS experts, and ask for a personalized quote that caters to your exact requirements. What is more, before making a purchase, you can give the system a free test drive, and decide whether it is a good match for your business.

Overview of CloudCherry Benefits

Unlike most traditional CRMs designed to pull information in plain sight, CloudCherry knows exactly what to do with that information once it arrives. Developed to engage customers and then manage their engagement, CloudCherry ensures you will be able to improve your service, track and use opportunities, and fix eventual drawbacks you may not even be aware of. How exactly does this work?

Information coming from 17 channels

Being one of market’s most powerful omnichannel platforms, CloudCherry gathers data from 17 channels overall, including email services, mobile applications, and social media. It will also bring under the same umbrella the chatbots you use to communicate with customers, the email embeds, links, and text messages, and help you organize surveys with premade or personalized questionnaires. Basically, there is little chance that a message or inquiry coming from a customer will be neglected, or replied to with delay, as it is automatically converted into a dashboard ticket. Don’t forget that CloudCherry offers dedicated apps for mobile users, which means you can establish contact with customers wherever you are.

Progress tracking & immediate reaction

What happens next? Once you’ve collected and deployed all of your data, the system will categorize and organize it neatly, paying attention to urgent matters with alerts and notifications. The real benefit for you as the system’s admin is the possibility to act right away, assigning competent agents for each ticket, and allowing them to collaborate in order to find the right solution. CloudCherry tracks the progress of each ticket, and you get to see all critical metrics on NPS®, Customer Delight Score, Sentiment Analysis, Most Liked Parameter, and Least Liked Parameter on the same dashboard. You can also generate a variety of internal reports scheduled on your devices, which can also be used in future to deal with repetitive tickets.

Customizable Operations

Note that CloudCherry allows just enough customization for you to add filters relevant for your operations, be those NPSs, locations, dates, respondent age, and more. The system will simply produce the insights you want, help you build custom reports, and decide who is going to see what with roles and permissions. Consequently, you will understand all issues and make decisions suitable for your business. Ticketing & Call Center modules are also available to address customer issues immediately, and to make fast structural changes to your products and services.

Net Promoter Score Measurement

The thing we would like to pay special attention to is Net Promoter Score management, as this is where CloudCherry shines the most. Net Promoter Score is the world’s leading go-metric for evaluating customer satisfaction, therefore embraced by this powerful system to help you discover what users want. You can easily track the NPS value of your brand, as the system not only listens to what customers have to say, but also measures what they do! A NPS survey is easy and fast to conduct (less than 60 minutes), and involves all customer interactions and channels. You can even set custom filters to discover granular NPS score, regardless of the industry you’re operating in.

Overview of CloudCherry Features

  • Omni(Present)- Channel (17+ VOC channels)
  • Flexible questionnaire builder
  • Readymade questionnaire templates
  • Net Promoter Score
  • Automated Sentiment Analysis
  • Customer Satisfaction
  • Customer Effect Score
  • Email Links & Embeds
  • Chatbots
  • Popup Surveys
  • QR Codes
  • Customer Delight Meter & Customer Delight Score
  • Feedback & Customer Experience and Dashboard
  • Insight Center Mobile App
  • Scheduled Report
  • Real-time Insights
  • Custom Reports
  • Department Roles & Views
  • Role-based Notifications
  • Ticketing & Call Center
  • Inbound IVR
  • Open API
  • Predictive Analytics
  • Text Analysis
  • Sentiment Analysis
  • Custom Dashboard
  • Customer Journey Mapping
  • Predictive Modeling

CloudCherry Position In Our Categories

Knowing that companies have specific business-related demands, it is only wise that they avoid selecting an all-in-one, ideal business application. Regardless, it would be futile to try to discover such a software product even among popular software solutions. The practicable thing to do should be to note down the numerous essential factors that demand inspection such as major features, plans, technical skill capability of the employees, company size, etc. After which, you must conduct the research exhaustively. Have a look at these CloudCherry analyses and check out the other software programs in your list in detail. Such well-rounded research guarantees you avoid mismatched software solutions and subscribe to the one which provides all the benefits your company requires.

Position of CloudCherry in our main categories:

TOP 200

CloudCherry is one of the top 200 CRM Software products

TOP 50

CloudCherry is one of the 50 Customer Experience Management Software products

CloudCherry is also listed in the following subcategories:

Organizations have different wants and requirements and no software solution can be ideal in such a situation. It is pointless to try to find an ideal out-of-the-box software app that fulfills all your business requirements. The smart thing to do would be to customize the solution for your specific needs, worker skill levels, finances, and other aspects. For these reasons, do not hurry and subscribe to well-publicized trendy applications. Though these may be widely used, they may not be the perfect fit for your specific needs. Do your research, investigate each short-listed application in detail, read a few CloudCherry Feedback & Reviews Management Software reviews, speak to the seller for clarifications, and finally choose the app that presents what you need.

How Much Does CloudCherry Cost?

CloudCherry Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

CloudCherry’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CloudCherry reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CloudCherry. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are CloudCherry pricing details?

CloudCherry Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

CloudCherry’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available.

What integrations are available for CloudCherry?

CloudCherry is an open API system you can easily connect to any app or business system in your software infrastructure. For more details, visit the company’s official website, and talk to their NPS management experts.


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Reviewed By Louie Andre
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