CloudCherry REVIEW

Feedback & Reviews Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.5

What is CloudCherry?

CloudCherry is a fast and simple customer experience improvement platform used to measure and track engagement, and turn it into actionable data. The software won our Expert’s Choice Award for 2017 as well as the Supreme Software Award.

The ultimate benefit of having CloudCherry in your software kit is the possibility to improve the quality and credibility of your service, and make communication with your clients an enjoyable experience. Thanks to the array of unique features and functionalities, CloudCherry has already collated over a million of customer responses, more than 2,000 users across 14 countries, and a set of valuable awards to be proud of.

How can you build a successful CEM program with CloudCherry? The system unites a total of 17 communication channels in a single dashboard, so that no customer inquiry will be missed by your agents. You get to analyze your email messages, monitor social platform reactions, contact users via chatbots, and embed links in your emails. In such a way, you won’t only engage customers, but also collect all necessary information, close on the loop and act on your tickets, analyze data, and report on it. Basically, CloudCherry makes sure you will react in the right way and in the right time, and that’s never a bad idea in the corporate environment.

Feedback management, however, is not the only highlight related to this system. What CloudCherry is mostly known for is Net Promoter Score metric that helps convert detractors into promoters, and nurtures loyalty to put customers in the forefront of your brand’s success. This actionable and simple metric is a standardized experience indicator, and matters to many industries across the world.

In terms of navigation and aesthetics, CloudCherry made sure even inexperienced users will find their way around the interface fast, but the vendor nevertheless offers reliable support if you need one. You can contact their team via phone, email, or live chat, and get answers to any question right away.

For the functionality it provides, and the open API that helps connect it to a variety of third-party systems, CloudCherry is indeed a reasonably priced product. Instead of making you pay for features you may not need, CloudCherry invites you to contact their NPS experts, and ask for a personalized quote that caters to your exact requirements. What is more, before making a purchase, you can give the system a free test drive, and decide whether it is a good match for your business.

Overview of CloudCherry Benefits

Unlike most traditional CRMs designed to pull information in plain sight, CloudCherry knows exactly what to do with that information once it arrives. Developed to engage customers and then manage their engagement, CloudCherry ensures you will be able to improve your service, track and use opportunities, and fix eventual drawbacks you may not even be aware of. How exactly does this work?

Information coming from 17 channels

Being one of market’s most powerful omnichannel platforms, CloudCherry gathers data from 17 channels overall, including email services, mobile applications, and social media. It will also bring under the same umbrella the chatbots you use to communicate with customers, the email embeds, links, and text messages, and help you organize surveys with premade or personalized questionnaires. Basically, there is little chance that a message or inquiry coming from a customer will be neglected, or replied to with delay, as it is automatically converted into a dashboard ticket. Don’t forget that CloudCherry offers dedicated apps for mobile users, which means you can establish contact with customers wherever you are.

Progress tracking & immediate reaction

What happens next? Once you’ve collected and deployed all of your data, the system will categorize and organize it neatly, paying attention to urgent matters with alerts and notifications. The real benefit for you as the system’s admin is the possibility to act right away, assigning competent agents for each ticket, and allowing them to collaborate in order to find the right solution. CloudCherry tracks the progress of each ticket, and you get to see all critical metrics on NPS®, Customer Delight Score, Sentiment Analysis, Most Liked Parameter, and Least Liked Parameter on the same dashboard. You can also generate a variety of internal reports scheduled on your devices, which can also be used in future to deal with repetitive tickets.

Customizable Operations

Note that CloudCherry allows just enough customization for you to add filters relevant for your operations, be those NPSs, locations, dates, respondent age, and more. The system will simply produce the insights you want, help you build custom reports, and decide who is going to see what with roles and permissions. Consequently, you will understand all issues and make decisions suitable for your business. Ticketing & Call Center modules are also available to address customer issues immediately, and to make fast structural changes to your products and services.

Net Promoter Score Measurement

The thing we would like to pay special attention to is Net Promoter Score management, as this is where CloudCherry shines the most. Net Promoter Score is the world’s leading go-metric for evaluating customer satisfaction, therefore embraced by this powerful system to help you discover what users want. You can easily track the NPS value of your brand, as the system not only listens to what customers have to say, but also measures what they do! A NPS survey is easy and fast to conduct (less than 60 minutes), and involves all customer interactions and channels. You can even set custom filters to discover granular NPS score, regardless of the industry you’re operating in.

Overview of CloudCherry Features

  • Omni(Present)- Channel (17+ VOC channels)
  • Flexible questionnaire builder
  • Readymade questionnaire templates
  • Net Promoter Score
  • Automated Sentiment Analysis
  • Customer Satisfaction
  • Customer Effect Score
  • Email Links & Embeds
  • Chatbots
  • Popup Surveys
  • QR Codes
  • Customer Delight Meter & Customer Delight Score
  • Feedback & Customer Experience and Dashboard
  • Insight Center Mobile App
  • Scheduled Report
  • Real-time Insights
  • Custom Reports
  • Department Roles & Views
  • Role-based Notifications
  • Ticketing & Call Center
  • Inbound IVR
  • Open API

Awards & Quality Certificates

CloudCherry Position In Our Categories

Position of CloudCherry in our main categories:

100

CloudCherry is one of the top 100 CRM Software products

100

CloudCherry is one of the top 100
CRM Software products


CloudCherry is also listed in the following subcategories:

Category:Position:
Feedback & Reviews Management Software#15

There are trendy and widely used applications in each software group. But are they necessarily the best fit for your enterprise’s unique needs? A market-leading software product may have thousands of subscribers, but does it present what you require? For this reason, do not blindly invest in popular systems. Read at least a few CloudCherry reviews and think about the aspects that you desire in the software such as the fees, main features, available integrations etc. Then, shortlist a few solutions that fit your wants. Try out the free trials of these products, read online reviews, get information from the vendor, and do your investigation systematically. This profound groundwork is certain to aid you choose the finest software solution for your organization’s special needs.

How Much Does CloudCherry Cost?

CloudCherry Pricing Plans For Enterprises & Small Business:

CloudCherry’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free trial is also available.

User Satisfaction

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CloudCherry reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CloudCherry. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

35

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are CloudCherry pricing details?

CloudCherry Pricing Plans:

CloudCherry’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free trial is also available.

What integrations are available for CloudCherry?

CloudCherry is an open API system you can easily connect to any app or business system in your software infrastructure. For more details, visit the company’s official website, and talk to their NPS management experts.

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