Service Fusion Review
What is Service Fusion?
Service Fusion is a leading field service management software provider that specializes in helping small and mid-sized field service companies streamline their businesses and increase customer satisfaction.
The vendor says its robust back office platform has helped its clients save up to two hours per day via workflow automation, utilizing work order and estimate creation, easy drag-and-drop dispatch and scheduling, and a bi-directional QuickBooks integration.
The simple, easy-to-use field worker app ensures field workers are always connected to dispatchers and customers via real-time access to work orders and customer histories, as well as the ability to update their status and send automated on-the-way texts to clients.
Moreover, the company’s online booking tools and custom-branded mobile apps help your customer deal with your business more conveniently, potentially meriting you a higher customer satisfaction rating.
Show MoreOverview of Service Fusion Benefits
Service Fusion offers a variety of benefits to its users, ranging from saving time and money to increasing revenue and helping clients grow their businesses. Here are more details:
Save Time and Reduce Costs
Eliminate paperwork and streamline your operations the day you adopt Service Fusion’s end-to-end business management solution. Work orders, estimates, dispatch, scheduling, payments, and reporting are all part of Service Fusion’s integrated solution.
Reduce Headaches and Mistakes
By consolidating information into one integrated system, lost paperwork and staff miscommunications are minimized, if not eliminated altogether. Service Fusion’s cloud-based system allows for easy collaboration, a single source of data, and an auditable trail of changes, significantly reducing errors – and headaches!
Keep Staff Connected at All Times
Service Fusion’s integrated field worker mobile app ensures field workers have access to the same information that office staff do, at all times.
Delight Customers. Service Fusion’s online booking portal and automated pre-job text notifications will make your business stand out in an economy of steadily increasing consumer expectations. It offers a variety of unique differentiators that help to set it apart from the crowded field service market.
Ease of Use
Service Fusion has a simple and un-intimidating design that allows users to quickly and seamlessly adopt and use the product. Users with no experience on the technical back end will not have a hard time getting used to its interface.
Product Breadth
Service Fusion provides robust sets of tools for a wide scope of end-to-end users. Its feature set is designed to solve the specific needs of every persona in a field service business – owners, GMs, office managers, dispatchers, field technicians, accountants, and customers.
Price-to-Value Ratio
Service Fusion offers a variety of flat-fee packages with unlimited users and no contracts. Users can easily determine which package suits their business model without having to worry about long-term commitments or constantly changing prices. They were the first SaaS provider to offer this simple, customer-friendly pricing model to the field service industry.
Free Onboarding and Data Import
Service Fusion provides every new client with a dedicated onboarding representative for 60 days and has an entire team of people dedicated to free high-quality data imports.
Show MoreOverview of Service Fusion Features
- Customer Management
- Jobs & Estimates
- Dispatching and Scheduling
- QuickBooks Online & Desktop Integration
- Invoicing & Payment Processing
- Inventory Management
- Time Tracking & Payroll
- Reporting
- Integrated Voice & Text Messaging
- Customer and Field Worker Mobile Apps
- GPS Fleet Tracking
- Customer Web Portal
What Problems Will Service Fusion Solve?
Problem # 1: Underbooking and overbooking.
Service Fusion’s drag-and-drop dispatch grid and map, along with real-time status updates on jobs via the technician mobile app, helps dispatchers understand exactly where technicians are, and when they will be free for their next job. This means that when a customer calls, the dispatcher has all of the information necessary to understand whether the company can service the job or not.
Problem #2: Paper-based invoicing and delayed payment collection.
Service Fusion’s integrated invoicing and payment processing, along with the ability to take payments in the field via the technician mobile app, eliminates the need for paper invoices, which are hard to manage and can take weeks or months to collect on (or are lost altogether!)
Problem #3: No customer visibility into technician status.
Service Fusion allows technicians to mark their status on the technician mobile app, which automatically updates status in the back office and allows texts to be automatically sent to customers so that they know when a technician is on the way and set to arrive at their home or business.
Service Fusion Position In Our Categories
Because businesses have special business-related wants, it is only wise they steer clear of picking an all-in-one, ”best” software. Just the same, it would be difficult to try to chance on such an app even among popular software systems. The sensible thing to undertake would be to write down the numerous key functions which require scrutiny including important features, plans, skill aptitude of staff, company size, etc. After which, you must do the product research thoroughly. Browse over some of these Service Fusion reviews and check out each of the software options in your list more closely. Such all-encompassing product research ascertains you take out unfit software solutions and subscribe to the system which includes all the tools your business requires.
Position of Service Fusion in our main categories:
TOP
100
Service Fusion is one of the top 100 Project Management Software products
Each company has different wants and requires an application that can be personalized for their size, kind of employees and buyers, and the particular industry they are in. For these reasons, no software can proffer perfect tools off-the-shelf. When you look for a software app, first be sure what you require it for. Read some Service Fusion Field Service Management Software - FSM reviews and ask yourself do you need basic functionality or do you need complex functionality? Are there any industry-specific functionalities that you are searching for? Obtain the answers to these questions to help your search. There are lots of elements that you need to consider and these include your budget, particular business wants, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the platform that offers all that you need to enhance your company efficiency and productivity.
How Much Does Service Fusion Cost?
Service Fusion Pricing Plans:
Free Trial
Starter Plan
$99/month
Plus Plan
$199/month
Pro Plan
$349/month
What are Service Fusion pricing details?
Service Fusion Pricing Plans:
Free Trial
Starter Plan
$99/month
Plus Plan
$199/month
Pro Plan
$349/month
Service Fusion’s pricing is not based on the number of employees, but rather the features you’ve chosen. With enterprise-level features at a small business price, all plans come with zero setup fees, personalized onboarding, data importing, and unlimited training and support.
The following plans are as follows:
STARTER Plan for $99 USD/month
- Personalized Onboarding & Data Import
- Unlimited Office Users
- Unlimited Field Workers
- Unlimited Estimates & Jobs
- Dispatching & Scheduling
- QuickBooks Online & Desktop Integration
- Invoicing
- Payment Processing
- Multi-phase Project Management
- Reporting
- Text Messaging
- Customer E-Mail Broadcast
PLUS Plan for $199 USD/month
- Personalized Onboarding & Data Import
- Unlimited Office Users
- Unlimited Field Workers
- Unlimited Estimates & Jobs
- Dispatching & Scheduling
- QuickBooks Online & Desktop Integration
- Invoicing
- Payment Processing
- Multi-phase Project Management
- Reporting
- Text Messaging
- Job Photos Upload From Mobile
- Inventory Management
- Email, Text & Voice Reminders
- Customer E-Mail Broadcast
PRO Plan for $349 USD/month
- Personalized Onboarding & Data Import
- Unlimited Office Users
- Unlimited Field Workers
- Unlimited Estimates & Jobs
- Dispatching & Scheduling
- QuickBooks Online & Desktop Integration
- Invoicing
- Payment Processing
- Multi-phase Project Management
- Reporting
- Text Messaging
- Job Photos Upload From Mobile
- Inventory Management
- Email, Text & Voice Reminders
- Custom Documents Module
- eSign Documents
- Integrated Voice Calling
- Customer Web Portal
- Customer-facing Mobile App
- Customer E-Mail Broadcast
- Open API
User Satisfaction
Positive Social Media Mentions
123
Negative Social Media Mentions
2
We realize that when you decide to get a Field Service Management Software - FSM it’s important not only to learn how experts rank it in their reviews, but also to find out whether the actual users and businesses that use it are indeed happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Service Fusion reviews across a wide array of social media sites. The data is then featured in an easy to digest format indicating how many clients had positive and negative experience with Service Fusion. With that information at your disposal you will be equipped to make an informed business choice that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Service Fusion?
Service Fusion integrates with the following business systems:
- Google Calendar
- Microsoft Outlook
- QuickBooks Desktop
- QuickBooks Online
Service Fusion User Reviews
Service Fusion average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: It simplifies job scheduling and communication!
CONS: I hope they would allow users to troubleshoot syncing errors.
The least favorable review
PROS: I love how organized this app is! We can now set appointments efficiently in a breeze.
CONS: Some things that need to improve: (1) changing job status; (2) labeling mail outs; (3) dispatch map flags; (4) texting customers; and (5) reporting.
More reviews from 14 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Improved our work big time!
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 05.09.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: It allows real-time access for our staff. It's really useful especially for our operations and sales teams.
CONS: The appointments and tasks components can be improved.
I recommend this software!
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 30.08.2021
Company Size: 11-50 Employees
Industry: N/A
PROS: Service Fusion makes our processes more manageable and more efficient––from billing to payments, from scheduling to communicating.
CONS: I hope they would allow customers to pay online without having to call us.
Keeps us efficient! Money-saving!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 27.08.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: Service Fusion is allowing our business to do the following: (1) online and onsite billing; (2) onsite generation of invoices; (3) online collection of payment; and (4) tracking transactions. Our business is now more efficient because of these features.
CONS: We experienced some glitches. I also hope there would be an offline version to allow users to continue with the process even if we don't have access to a good connection.
Made us more efficient!
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 20.08.2021
Company Size: 11-50 Employees
Industry: Mechanical or Industrial Engineering
PROS: I love how organized this app is! We can now set appointments efficiently in a breeze.
CONS: Some things that need to improve: (1) changing job status; (2) labeling mail outs; (3) dispatch map flags; (4) texting customers; and (5) reporting.
Affordable! I like it!
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 18.07.2021
Company Size: 11-50 Employees
Industry: N/A
PROS: It's super easy to use. Navigating through it is so simple. It's so far the best and the most affordable one that I've ever used.
CONS: Everything is good!
Love this app!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 29.06.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: Service Fusion has accurate information and display. Our technicians love it!
CONS: It slows down sometimes.
What a great app!
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 05.06.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: This improves the efficiency in our workplace. This app is super easy to use and does its job.
CONS: They need to speed up loading the dispatch.
Great addition to our process!
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 31.05.2021
Company Size: 1-10 Employees
Industry: Information Technology & Services
PROS: This made our job easier because our tech people can access the documents they need and use the platform to upload their outputs.
CONS: The interface is not that intuitive yet.
Efficient and Reliable!
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 26.05.2021
Company Size: 11-50 Employees
Industry: Construction
PROS: Great software! I love the integrations with third-party apps. I also love how user-friendly it is!
CONS: I wish they would make it compatible with Paypal or Sage.
I love Service Fusion!
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 27.04.2021
Company Size: 11-50 Employees
Industry: N/A
PROS: This app effectively streamlines our scheduling, organizing, and client management.
CONS: Auto-fill in the forms is needed to make it more efficient!
Such an excellent software for our industry!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 13.10.2020
Company Size: 11-50 Employees
Industry: Construction
PROS: It simplifies job scheduling and communication!
CONS: I hope they would allow users to troubleshoot syncing errors.
I love the things it can do!
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 10.10.2020
Company Size: 11-50 Employees
Industry: Construction
PROS: Since it's cloud-based, it allows us to have remote access. It's also super helpful in our accounting because of its integration with Quickbooks.
CONS: I hope they would give users better control of the inventory. I also hope they would provide fillable forms for our technicians and the managers' ability to use the phone to assign calls.
Affordable and helpful!
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 06.10.2020
Company Size: 11-50 Employees
Industry: N/A
PROS: I like how seamless the office system is! I also find it easy to schedule tasks and navigation is perfect.
CONS: We encountered some issues with the mobile app.
Exactly what we need!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 21.09.2020
Company Size: 1-10 Employees
Industry: Mechanical or Industrial Engineering
PROS: This software is straightforward and easy to use! It does its job of making our invoicing and customer scheduling a lot easier and more seamless. Some of the tasks that were improved by Service Fusion are collecting payments and issuing receipts. I also love that we can access the app remotely!
CONS: There are some glitches with the mobile app.
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Service Fusion user reviews
Improved our work big time!
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 05.09.2021
Company Size: More than 100 Employees
Industry: N/A
I recommend this software!
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 30.08.2021
Company Size: 11-50 Employees
Industry: N/A
Keeps us efficient! Money-saving!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 27.08.2021
Company Size: More than 100 Employees
Industry: N/A
Made us more efficient!
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 20.08.2021
Company Size: 11-50 Employees
Industry: Mechanical or Industrial Engineering
Affordable! I like it!
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 18.07.2021
Company Size: 11-50 Employees
Industry: N/A
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