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ServiceNow Knowledge Management Review
What is ServiceNow Knowledge Management?
ServiceNow Knowledge Management is an out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to easily access. Through this application that makes up a part of the Now Platform, your users can create articles and other help items for the members of the knowledge team to categorize, review, and approve.
As knowledge management is work for a large group, ServiceNow Knowledge Management lets you divide people into multiple units. This way, you can delegate tasks to different managers and their team members. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
When the knowledge team have published articles, you as well as other users can search for the relevant information in the knowledge repository to help you quickly resolve issues. ServiceNow Knowledge Management even enables you to simply browse pieces and leave feedback in any page.
Show MoreOverview of ServiceNow Knowledge Management Benefits
Cost Reduction
Issues not resolved quickly can cost your employees time and the company money. With ServiceNow Knowledge Management, you afford users the ability to find the solutions and apply them immediately. By providing swift access to troubleshooting information, you empower your users to help themselves and to keep the workflow running smoothly.
Swift Resolution
As knowledge bases burgeon over time due to numerous articles from different departments, the searching and browsing process for the correct resolution can add more minutes to the time a problem is standing. However, ServiceNow Knowledge Management has an answer to that as it utilizes contextual search in its information retrieval. With this, your users get their precious minutes back and let them quickly attend to issues.
Context Capture
ServiceNow Knowledge Management facilitates the creation of additional knowledge articles from resolutions and work processes. With this, everyone has immediate access to new critical information that can assist them in expediting their tasks.
Community Engagement
Answers to pressing problems may be found among the members of your communities. As ServiceNow Knowledge Management is part of the greater Now Platform, you can connect it with your community portal where users ask for help and aid others in finding solutions to their problems. From there, you can harvest knowledge and turn them into valuable articles.
Knowledge Subscriptions
Articles can have further revisions in light of additional solutions. Those to whom these are relevant need to be informed as they are published. ServiceNow Knowledge Management aids you in that regard as it allows your employees, customers, and agents to subscribe to articles for them to be notified of the latest updates.
Knowledge Dashboard
With ServiceNow Knowledge Management, you can understand what problems your users encounter often and how fast your knowledge teams work. The application has a dashboard where you can view pertinent usage and publishing metrics that allow you to determine whether you need to adjust the publication workflow or conduct seminars to inform users.
Show MoreOverview of ServiceNow Knowledge Management Features
- Service Portal Integration
- Contextual Search
- External Content Search
- Customized Search
- Solution-Based Knowledge Creation
- Knowledge Articles Subscriptions
- Article Versioning
- Word Document Import
- Configurable Workflows
- Analytics & Dashboards
- Guided Setup
ServiceNow Knowledge Management Position In Our Categories
Since businesses have special business-related requirements, it is prudent they steer clear of adopting an all-in-one, ideal software product. Having said that, it would be almost impossible to find such application even among widely used software systems. The logical step to do would be to make a list of the varied essential factors which entail inspection like major features, costing, technical skill levels of the users, organizational size, etc. Next, you must do your product research exhaustively. Go over these ServiceNow Knowledge Management evaluations and scrutinize the other software systems in your shortlist in detail. Such all-encompassing research ascertains you circumvent unfit apps and choose the one which meets all the benefits your company requires.
Position of ServiceNow Knowledge Management in our main categories:
TOP
1
ServiceNow Knowledge Management is top 1 Knowledge Management Software product
If you are interested in ServiceNow Knowledge Management it may also be beneficial to investigate other subcategories of Knowledge Management Software listed in our database of SaaS software reviews.
Since each organization has particular business wants, it is prudent for them to desist from looking for a one-size-fits-all perfect software solution. Needless to say, it would be pointless to try to find such a platform even among widely used software applications. The smart thing to do would be to jot down the various important elements that need consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some ServiceNow Knowledge Management Knowledge Management Software reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive research can make certain you discard ill-fitting platforms and select the solution that presents all the aspects you need for business success.
How Much Does ServiceNow Knowledge Management Cost?
ServiceNow Knowledge Management Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are ServiceNow Knowledge Management pricing details?
ServiceNow Knowledge Management Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
User Satisfaction
Positive Social Media Mentions
15
Negative Social Media Mentions
0
We realize that when you choose to buy a Knowledge Management Software it’s vital not only to find out how professionals rank it in their reviews, but also to discover whether the real users and businesses that bought these solutions are actually content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and ServiceNow Knowledge Management reviews across a vast range of social media sites. The data is then featured in an easy to understand form revealing how many customers had positive and negative experience with ServiceNow Knowledge Management. With that information available you should be ready to make an informed buying choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- German
- Japanese
- Spanish
- French
- Italian
- Dutch
- Portugese
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ServiceNow Knowledge Management?
No information available.
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