ServSuite Review

Visual, Drag-And-Drop Scheduling

ServSuite makes field service scheduling quick and easy. It provides a scheduling tool designed with drag-and-drop functionality. As a result, users can create schedules for their services in a visual manner wherein they simply need to drag and drop items on a user interface. What’s great about this scheduling tool is quick to adapt to any circumstances, thereby permitting users to perform all scheduling tasks on a single system. For instance, they can reschedule services and appointments, move technicians between different services and appointments, or delegate additional activities to technicians.

Perform Route Planning and Optimization

ServSuite gives users a set of capabilities that enable them to execute route planning and optimization in a fast and intelligent way. They can prepare routes ahead of time and save them as templates that they can re-use later on. They will be able to select from these pre-built routes according to any criteria they want. Routes prepared using ServSuite can be optimized. This means users can modify these routes as the need arises to reduce costs, improve technician productivity, and meet specific business objectives.

Build Paperless Work Environments

Field service employees, whether working in the office or doing activities on site, need to execute processes that often rely heavily on papers. As a result, field-deployed employees have to carry paper files and forms when recording information from the field and office staff need to organize and keep such documents. Paper-based processes really negatively affect the productivity of employees. This is why ServSuite provides mobile business applications to address these issues, allowing users to establish paperless work environments.

Ensure a Smooth Flow of Information

Through the aid of ServSuite’s mobile apps, office staff can prepare work orders and send them out to field technicians. The latter can access the work orders using their own mobile devices. Once they are done with their jobs, they will be able to update the work orders and add the necessary information and details. Employees in the office can access up-to-date and accurate information about the work orders they previously prepared, as ServSuite ensures that there is a smooth flow of information between office and field employees which is enhanced by its auto-sync capability.

Digital Document Management

Office employees, likewise, can perform electronic document management in which documents such as contracts, proposals, and forms are digitally stored in ServSuite. They can have these documents digitally signed by stakeholders, too, and access the documents right within their mobile devices and affix their signatures.

Mobile Devices

Evaluators, auditors, and inspections, moreover, can take advantage of ServSuite’s electronic and mobile document management capabilities. Here, they will be able to access records of activities performed in the field via their mobile devices. Therefore, the suite permits them to do audits and assessments even if they are not present on site. At the same time, they no longer need to review paper-based records and logs which is very time-consuming.

Barcode Scanning for Inventory Management

ServSuite offers features that enable users to perform asset management efficiently and intelligently. For instance, the suite lets them monitor and manage inventories of materials and chemicals throughout their entire lifecycle, starting from the time of purchase and acquisition until the moment the assets are used in the field by technicians. Companies usually employ barcode scanning whenever they are doing inventory management. This inventory management technique is actually supported by ServSuite.

Gain Full Control over Your Field Service Vehicles

ServSuite’s fleet tracking and management capability permits users to easily track driver behavior. The suite allows them to record vehicle data and generate reports out of it. Therefore, they will be able to verify if drivers are overspeeding, harsh braking, or idling their vehicles. To improve the lifespan of their vehicle, the suite likewise enables users to keep track of all maintenance activities being performed on the vehicles, making it possible for them to ensure such activities are completed properly and on time.

Simplify Marketing Efforts

ServSuite eliminates the tedious and time-consuming process of printing and mailing documents to customers. Through the aid of its print-to-mail services, users no longer need to print and email documents on their own, as ServSuite will do that for them. No matter how many documents they need to print and send out to customers, the suite automatically generates those documents and delivered to their customers right away. These documents are beautifully formatted and structured as well to enhance their marketing value.

Run Business Anywhere

ServSuite is a truly cross-platform and multi-browser field service management solution. It means it is compatible with any type of platform and browser. This is made possible through its usage of a cloud-based environment that makes information accessible from anywhere at any time. Employees can work together regardless of where they are located at and which branch they belong to.