SmartField Review
What is SmartField?
SmartField is a web-based system with a flexible suite of field service solutions that cater to both commercial and residential field service providers. This field service management platform comes with a number of tools that field service professionals can use to enhance delivery of service, improve ROI, and strengthen customer relations. The list of SmartField’s features include GPS tracking, scheduling, dispatch, contact management, billing, invoicing, work order management, and inventory management.
With SmartField, customers can also gain real-time visibility of the technician’s ETA, work progress, etc. They can also set and reschedule appointments. Field technicians also have access to customer information, can facilitate payments on the spot, track time for accurate billing, generate invoices and more. With such approach, companies are poised to increase their revenue, and field resources are empowered to perform at an optimum level, doing more with less. SmartField is an ideal solution for companies with ten or more employees. Aside from being able to access the system from any Internet-connected platform, they can also work disconnected through mobile.
Show MoreOverview of SmartField Benefits
With SmartField field service management software, dispatchers can easily schedule and delegate tasks to their field technicians in a split second by immediately notifying them via their mobile devices. The platform instantly establishes two-way communication that effectively reduces your customer response time, while enhancing productivity of both technician and dispatcher. The software also allows to users make smart service agreement contracts that are dispatched and prompted automatically for renewal. SmartField makes it easy for you to find a workable balance in your service agreement so that your people can get more reactive workloads done in less time.
Communication between you, your field technicians, and your customers is simplified using SmartField. The system comes with a customer portal as well as several customer apps that let them to choose when would they like to be serviced within the time frames you create. Grant your customers real-time access to field information, which then opens up customer up-sell opportunities.
SmartField provides a rich and robust dashboard that contains all vital information needed by your dispatchers, schedulers, customers, and field resources. Virtually anybody can see tech’s work orders, location, and status. The system also allows to make immediate changes to dispatch orders. When a tech is running late, dispatchers can simply drag and drop the work order and give it to the next available and qualified technician. Built with modern scheduling and dispatching technologies, SmartField can predict travel times, arrival times, and job durations with a high level of accuracy and precision.
Show MoreOverview of SmartField Features
- Forecast Future Work Hours, Quantities, Costs, Resources
- Create Instant, Accurate Budgets from Forecast Details
- Roll Up to Projects
- Time Study (Productivity)
- CRM Customer Management
- Reservation System of Available Times for Customers
- SLA Escalation Alerts (Approaching/Past Due Work Orders)
- Receive Field Service Acknowledgements “10-4” Confirmations
- Photo Capture in the Field
- Notes Capture in the Field
- Video Reference in the Field
- Knowledgebase Search in the Field
- Nearby Job Map Search in the Field
- Custom Inspection/Sales Questions in the Field
- Contract Management
- Scheduling Calendar
- Auto Schedule Jobs
- Resource Availability (Internal Self Perform / Sub Contractor)
- Automatic Schedule Alerts/Notifications to Customer and Field Technicians
- Text and Email Schedule Notification
- Inventory / Material Management
- Vehicle / Equipment Management
- GPS Mapping
- Work Order Management
SmartField Position In Our Categories
Knowing that companies have unique business-related wants, it is logical that they abstain from settling on an all-encompassing, ideal software. Still, it would be difficult to chance on such application even among sought-after software systems. The better thing to undertake should be to write down the various chief functions that demand examination such as essential features, budget, skill competence of the users, company size, etc. After which, you should follow through your research to a full extent. Read some SmartField analyses and explore the other software solutions in your list in detail. Such well-rounded product research guarantee you circumvent unfit software products and subscribe to the system which has all the function your company requires.
Position of SmartField in our main categories:
TOP
500
SmartField is one of the top 500 Project Management Software products
Enterprises have unique wants and requirements and no software solution can be perfect in such a condition. It is useless to try to find a perfect out-of-the-box software system that meets all your business needs. The intelligent thing to do would be to adapt the system for your special wants, employee skill levels, finances, and other aspects. For these reasons, do not hasten and pay for well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your unique requirements. Do your research, investigate each short-listed application in detail, read a few SmartField Field Service Management Software - FSM reviews, contact the maker for clarifications, and finally choose the product that presents what you need.
How Much Does SmartField Cost?
SmartField Pricing Plans:
Free Trial
What are SmartField pricing details?
SmartField Pricing Plans:
Free Trial
SmartField pricing is available on a by quote basis only. Contact SmartField directly for more detailed pricing information.
User Satisfaction
Positive Social Media Mentions
10
Negative Social Media Mentions
3
We realize that when you choose to buy a Field Service Management Software - FSM it’s vital not only to see how professionals score it in their reviews, but also to discover if the real clients and companies that bought these solutions are genuinely happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and SmartField reviews across a broad array of social media sites. The data is then displayed in an easy to understand format indicating how many customers had positive and negative experience with SmartField. With that information available you should be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SmartField?
SmartField by MobileLogix integrates with the following business systems and applications:
- Quickbooks
- Sage
- Oracle JD Edwards
- SAP
- Google Glass
- Ericsson
- MS Dynamics
- Mass 90
- Oracle P6 Scheduling
- MS Project Scheduling
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