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ConnectWise REVIEW

Professional Services Automation Software

2 user reviews
USER SATISFACTION 98%
OUR SCORE 8.2

What is ConnectWise?

ConnectWise is a business process automation platform that allows your business to sell, service and support technology more efficiently and in a more streamlined way. The business management tool allows your business to centralize all information, automate business process, real-time visibility in operations, and provide better customer support.

ConnectWise has a CRM, ticketing system, help desk, and tools for project management, billing, and procurement. The business tool also has reporting and dashboards and uses over 300 third-party integrations.

ConnectWise gives businesses a complete business management and process automation platform for technology companies including IT service companies, professional services, software developers, security, and telecom. The workflow rules that are defined in ConnectWise cover various areas of the business, ranging from conducting targeted marketing campaigns to monitoring service delivery using service level agreements.

The app can also be used for ticket management, help desk management, project management, customer relationship management, time tracking, asset tracking, billing and invoicing, technician dispatching, procurement, inventory management, among others.

Overview of ConnectWise Benefits

ConnectWise offers businesses an efficient solution to streamline IT and ITIL, using automation options for availability management, request management, incident management, service reporting, service asset as well as configuration management, change management, service-level management, and knowledge management. The tool’s customizable dashboards and reporting features give you detailed insight into the most critical KPIs. The tool also comes as a mobile app for handling service requests and access crucial data on-the-go.

You can use the tool’s smart contract management to handle service contracts with agreement automation. You can automate invoicing from your service ticket data and sync important payment details from your company’s accounting system.

You can create workplans and project timelines and get detailed reporting on progress of projects. It’s also possible to use the workflow engine to manage deadlines and get notifications of overdue tasks.

It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.

Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.

You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.

Overview of ConnectWise Features

  • Help Desk Management
  • Ticketing System
  • Project Management
  • Dashboards and Reporting
  • Time sheets
  • CRM
  • Service Support Management
  • Billing
  • Procurement
  • Email Management
  • Dispatch Portal
  • ITIL processes automation
  • Business intelligence
  • Automate anything
  • Developer Network
  • Service boards
  • Pipeline Reporting
  • Mobile app
  • Open API
  • 300+ Integrations

ConnectWise Position In Our Categories

Position of ConnectWise in our main categories:

100

ConnectWise is one of the top 100 Business Process Management Softwareproducts

Top
200

ConnectWise is one of the 200 Project Management Softwareproducts

100

ConnectWise is one of the 100
Business Process Management Software products

200

ConnectWise is one of the 200
Project Management Software products


ConnectWise is also listed in the following subcategories:

Category:Position:Category:Position:
Professional Services Automation Software - PSA#14
Category:Position:
Professional Services Automation Software - PSA#14

It's important to keep in mind that hardly any service in the Business Process Management Software category will be a perfect solution able to meet all the needs of various business types, sizes and industries. It may be a good idea to read a few ConnectWise reviews first as certain solutions might dominate just in a very narrow group of applications or be designed with a very specific industry in mind. Others might function with an idea of being easy and intuitive and as a result lack advanced features needed by more experienced users. You can also find services that focus on a large group of customers and give you a complex feature set, however this in most cases comes at a more significant cost of such a service. Be certain that you're aware of your requirements so that you choose a service that provides specifically the functionalities you search for.

How Much Does ConnectWise Cost?

ConnectWise Pricing Plans:
Free trial
Quote-based
Contact vendor

Since no two businesses are exactly the same. ConnectWise Automate® is designed to meet the unique needs of your business and prices are customized based on your needs. Vendor will tailor a quote specifically for you. Get in touch with the vendor directly to get a quote.

User Satisfaction

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ConnectWise reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ConnectWise. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

218

NEGATIVE SOCIAL MENTIONS

5

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TICKETS

ConnectWise User Reviews

Daren Dillinger


Anonymous Reviewer 10 months ago
Verified
user


What are ConnectWise pricing details?

ConnectWise Pricing Plans:
Free trial
Quote-based
Contact vendor

Since no two businesses are exactly the same. ConnectWise Automate® is designed to meet the unique needs of your business and prices are customized based on your needs. Vendor will tailor a quote specifically for you. Get in touch with the vendor directly to get a quote.

What integrations are available for ConnectWise?

  • Acomba
  • Active Directory Contacts Sync
  • Anchor
  • AuthAnvil
  • AVG Managed Workplace
  • BizDox
  • BrightGauge
  • BVoIP 3CX
  • CentraStafe
  • CharTec BDR
  • CharTec SaaS BDR
  • Client Heartbeat
  • Cloud Manager
  • CloudBerry Managed Backup
  • CNET ChannelOnline
  • Connect and Market by Yellowbus
  • ConnectBooster
  • ConnectSMART
  • ConnectWise ChatAssist
  • Contact Science
  • Continuum
  • CoreConnex
  • Custom Reports by Mobius Works
  • Customer Thermometer
  • Cyberoam
  • Datto
  • DeskDirector
  • D-Tools Connect
  • Dynamics GP Integration
  • eAutomate
  • eFolder
  • Excel Micro
  • Exchange Defender
  • Executive Briefing Service for ConnectWise
  • Field Nation
  • Fortinet
  • FreedomIQ
  • GFI Maz
  • Google
  • independenceIT Cloud Workspace
  • Intermedia
  • Intronis
  • IT Glue
  • ITQuoter
  • JetStream
  • JoomConnect
  • Kaseya
  • LabTech
  • LogicMonitor
  • LogMeIn
  • ManagetoWIN
  • McAfee MX Logic
  • MindMatrix
  • MYOB Integration
  • N-able
  • Naverisk
  • NetEnrich
  • Nex.to Client Satisfaction Measurement
  • Nex.to Email Analytics
  • NilearOS
  • Nimsoft
  • OpenDNS Umbrella for MSPs
  • OS33
  • Passportal
  • Plus Software
  • Postini
  • Pronto Marketing
  • Quality Center Integration
  • Quickbooks Integration
  • Quickbooks Online
  • QuickTix
  • Quosal
  • QuoteWeks
  • qvWise
  • RapidFiretools Email2Ticket
  • RapidFiretools Network Detective
  • Reflexion
  • RepairTech TechSuite
  • Replibit
  • Sage 100 ERP
  • Sage 300 Integration
  • Sage 50 Accounting Canada
  • Sage 50 Accounts (formerly Sage Line 50 UK) Integration
  • Sage 50 Integration
  • SenditCertified
  • Servoyant
  • SmartShare
  • SonicWall
  • Soonr
  • Spam Soap
  • Storage Guardian
  • StorageCraft
  • Sureline Systems
  • Team Foundation Server
  • ThinkGrid
  • Thycotic
  • TimeConnect
  • TimeStream
  • Trend Micro
  • Unitrends
  • Update Warranty
  • Vartopia
  • Vault Logix
  • Vembu
  • VirtualTone
  • VTone MSP BILLING Module
  • WatchGuard
  • Web Teks
  • Website Connector
  • Wise-Sync Quickbooks Online
  • Work Market
  • Xero
  • Xero-ConnectWise Integration
  • Xerox
  • Yellowbus Solutions Connect and Pay
  • Zenith BDR
  • Zetta.net

User reviews


User reviews in total: 2

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Average Rating:

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The most favorable review

Anonymous Reviewer

10 months ago


Pros: Scalability and detailed tracking of service/project items.

Cons: CW chat is relatively quick but those agents cannot actually see your system (according to the last agent I chatted with) to provide any real support. How to guides are available and easy to use for identifying normal use and setup issues but not for fixing problems.True technical support is nearly impossible to get when it matters most.

The least favorable review

Daren Dillinger

4 months ago


Pros: Best aspects of the product is it has a very good Training through University of Connectwise so on boarding employees is easier and a good experience.

Cons: Purchased the On-premise version. Found out after the 120 day satisfaction guarantee that this Product provides NO SLA to their customers who have an SLA with there clients. Thereby, when a Tech company has a tech issue with Connectwise, resolution of the problem is slow, cumbersome to try to get the right person that can help fix the problem. In essence you have to go through the Tier One Comcast call center first before you can get to someone who can help.

Daren Dillinger
Report a concern

Published 4 months ago
Verified
user
Best aspects of the product is it has a very good Training through University of Connectwise so on boarding employees is easier and a good experience.



1 person thinks this review is helpful

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Anonymous Reviewer
Report a concern

Published 10 months ago
Verified
user
Scalability and detailed tracking of service/project items.



1 person thinks this review is helpful

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