Price

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ConnectWise REVIEW

Professional Services Automation Software

1 user review
USER SATISFACTION 98%
OUR SCORE 8.2

What is ConnectWise?

ConnectWise is a business process automation platform that allows your business to sell, service and support technology more efficiently and in a more streamlined way. The business management tool allows your business to centralize all information, automate business process, real-time visibility in operations, and provide better customer support.

ConnectWise has a CRM, ticketing system, help desk, and tools for project management, billing, and procurement. The business tool also has reporting and dashboards and uses over 300 third-party integrations.

ConnectWise gives businesses a complete business management and process automation platform for technology companies including IT service companies, professional services, software developers, security, and telecom. The workflow rules that are defined in ConnectWise cover various areas of the business, ranging from conducting targeted marketing campaigns to monitoring service delivery using service level agreements.

The app can also be used for ticket management, help desk management, project management, customer relationship management, time tracking, asset tracking, billing and invoicing, technician dispatching, procurement, inventory management, among others.

Overview of ConnectWise Benefits

ConnectWise offers businesses an efficient solution to streamline IT and ITIL, using automation options for availability management, request management, incident management, service reporting, service asset as well as configuration management, change management, service-level management, and knowledge management. The tool’s customizable dashboards and reporting features give you detailed insight into the most critical KPIs. The tool also comes as a mobile app for handling service requests and access crucial data on-the-go.

You can use the tool’s smart contract management to handle service contracts with agreement automation. You can automate invoicing from your service ticket data and sync important payment details from your company’s accounting system.

You can create workplans and project timelines and get detailed reporting on progress of projects. It’s also possible to use the workflow engine to manage deadlines and get notifications of overdue tasks.

It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.

Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.

You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.

Overview of ConnectWise Features

  • Help Desk Management
  • Ticketing System
  • Project Management
  • Dashboards and Reporting
  • Time sheets
  • CRM
  • Service Support Management
  • Billing
  • Procurement
  • Email Management
  • Dispatch Portal
  • ITIL processes automation
  • Business intelligence
  • Automate anything
  • Developer Network
  • Service boards
  • Pipeline Reporting
  • Mobile app
  • Open API
  • 300+ Integrations

ConnectWise Position In Our Categories

Position of ConnectWise in our main categories:

100

ConnectWise is one of the top 100 Business Process Management Software products

100

ConnectWise is one of the 100 Project Management Software products

100

ConnectWise is one of the 100
Business Process Management Software products

100

ConnectWise is one of the 100
Project Management Software products


ConnectWise is also listed in the following subcategories:

Category:Position:Category:Position:
Professional Services Automation Software - PSA#13
Category:Position:
Professional Services Automation Software - PSA#13

Each enterprise has different wants and needs a system that can be customized for their size, kind of workers and clients, and the specific industry they are in. For these reasons, no system can offer perfect tools off-the-shelf. When you search a software app, first be sure what you want it for. Read some ConnectWise reviews and ask yourself do you desire basic tools or do you need advanced features? Are there any industry-specific features that you are seeking? Get the answers to these queries to help your search. There are lots of aspects that you need to consider and these include your finances, particular business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally choose the system that presents all that you need to improve your organization efficiency and productivity.

How Much Does ConnectWise Cost?

ConnectWise Pricing Plans:

ConnectWise offers a free 14-day trial that lets you try their premium features. After the trial ends, you may choose among its tiered pricing packages that include premium plans and a completely free plan. Here are the options you can choose from:

Free

  • Single tech license
  • 1 session limit
  • 3 access agents
  • Remote support

One – $19/month billed annually or $24/month billed monthly

  • Single tech license
  • 1 session limit
  • 10 access agents
  • All inclusions of Free plan
  • Mobile technician support
  • Remote meetings
  • Branding and customization
  • File transfer
  • Remote printing
  • Remote toolbox

Standard – $35/month billed annually or $42/month billed monthly

  • License per concurrent tech
  • Up to 3 sessions per tech
  • All inclusions of One plan
  • Unlimited access agents
  • Remote command line
  • Wake on LAN
  • Expanded chat options
  • VoIP Audio for meetings, access, and support sessions

Premium – $45/month billed annually or $54/month billed monthly

  • License per concurrent tech
  • Up to 10 sessions per tech
  • All inclusions of Standard plan
  • Video auditing

Access-Only Package 

Users with an unattended agent who are only interested in remote access may still use the system with its Access-Only Package. Some of its inclusions are:

  • Unlimited concurrent sessions
  • Unlimited users
  • File transfer
  • Multiple monitor support

The pricing options are based on the number of users:

  • 25 agents – $300/year
  • 100 agents – $600/year
  • 250 agents – $840/year
  • 500 agents – $1,260
  • 750 agents – $1,716
  • 1,000 agents – $1,920

Self-Hosted Package

ConnectWise is also available as a self-hosted solution for users who opt for an on-premise deployment. Pricing starts at $2,195. The bundle includes simultaneous access for up to 3 technicians with up to 10 simultaneous sessions each. For pricing information of your organization’s system requirements, contact the vendor for a customized quote.

User Satisfaction

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ConnectWise reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ConnectWise. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

218

NEGATIVE SOCIAL MENTIONS

5

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TICKETS

ConnectWise User Reviews


Anonymous Reviewer 6 months ago
Verified
user


What are ConnectWise pricing details?

ConnectWise Pricing Plans:

ConnectWise offers a free 14-day trial that lets you try their premium features. After the trial ends, you may choose among its tiered pricing packages that include premium plans and a completely free plan. Here are the options you can choose from:

Free

  • Single tech license
  • 1 session limit
  • 3 access agents
  • Remote support

One – $19/month billed annually or $24/month billed monthly

  • Single tech license
  • 1 session limit
  • 10 access agents
  • All inclusions of Free plan
  • Mobile technician support
  • Remote meetings
  • Branding and customization
  • File transfer
  • Remote printing
  • Remote toolbox

Standard – $35/month billed annually or $42/month billed monthly

  • License per concurrent tech
  • Up to 3 sessions per tech
  • All inclusions of One plan
  • Unlimited access agents
  • Remote command line
  • Wake on LAN
  • Expanded chat options
  • VoIP Audio for meetings, access, and support sessions

Premium – $45/month billed annually or $54/month billed monthly

  • License per concurrent tech
  • Up to 10 sessions per tech
  • All inclusions of Standard plan
  • Video auditing

Access-Only Package 

Users with an unattended agent who are only interested in remote access may still use the system with its Access-Only Package. Some of its inclusions are:

  • Unlimited concurrent sessions
  • Unlimited users
  • File transfer
  • Multiple monitor support

The pricing options are based on the number of users:

  • 25 agents – $300/year
  • 100 agents – $600/year
  • 250 agents – $840/year
  • 500 agents – $1,260
  • 750 agents – $1,716
  • 1,000 agents – $1,920

Self-Hosted Package

ConnectWise is also available as a self-hosted solution for users who opt for an on-premise deployment. Pricing starts at $2,195. The bundle includes simultaneous access for up to 3 technicians with up to 10 simultaneous sessions each. For pricing information of your organization’s system requirements, contact the vendor for a customized quote.

What integrations are available for ConnectWise?

  • Acomba
  • Active Directory Contacts Sync
  • Anchor
  • AuthAnvil
  • AVG Managed Workplace
  • BizDox
  • BrightGauge
  • BVoIP 3CX
  • CentraStafe
  • CharTec BDR
  • CharTec SaaS BDR
  • Client Heartbeat
  • Cloud Manager
  • CloudBerry Managed Backup
  • CNET ChannelOnline
  • Connect and Market by Yellowbus
  • ConnectBooster
  • ConnectSMART
  • ConnectWise ChatAssist
  • Contact Science
  • Continuum
  • CoreConnex
  • Custom Reports by Mobius Works
  • Customer Thermometer
  • Cyberoam
  • Datto
  • DeskDirector
  • D-Tools Connect
  • Dynamics GP Integration
  • eAutomate
  • eFolder
  • Excel Micro
  • Exchange Defender
  • Executive Briefing Service for ConnectWise
  • Field Nation
  • Fortinet
  • FreedomIQ
  • GFI Maz
  • Google
  • independenceIT Cloud Workspace
  • Intermedia
  • Intronis
  • IT Glue
  • ITQuoter
  • JetStream
  • JoomConnect
  • Kaseya
  • LabTech
  • LogicMonitor
  • LogMeIn
  • ManagetoWIN
  • McAfee MX Logic
  • MindMatrix
  • MYOB Integration
  • N-able
  • Naverisk
  • NetEnrich
  • Nex.to Client Satisfaction Measurement
  • Nex.to Email Analytics
  • NilearOS
  • Nimsoft
  • OpenDNS Umbrella for MSPs
  • OS33
  • Passportal
  • Plus Software
  • Postini
  • Pronto Marketing
  • Quality Center Integration
  • Quickbooks Integration
  • Quickbooks Online
  • QuickTix
  • Quosal
  • QuoteWeks
  • qvWise
  • RapidFiretools Email2Ticket
  • RapidFiretools Network Detective
  • Reflexion
  • RepairTech TechSuite
  • Replibit
  • Sage 100 ERP
  • Sage 300 Integration
  • Sage 50 Accounting Canada
  • Sage 50 Accounts (formerly Sage Line 50 UK) Integration
  • Sage 50 Integration
  • SenditCertified
  • Servoyant
  • SmartShare
  • SonicWall
  • Soonr
  • Spam Soap
  • Storage Guardian
  • StorageCraft
  • Sureline Systems
  • Team Foundation Server
  • ThinkGrid
  • Thycotic
  • TimeConnect
  • TimeStream
  • Trend Micro
  • Unitrends
  • Update Warranty
  • Vartopia
  • Vault Logix
  • Vembu
  • VirtualTone
  • VTone MSP BILLING Module
  • WatchGuard
  • Web Teks
  • Website Connector
  • Wise-Sync Quickbooks Online
  • Work Market
  • Xero
  • Xero-ConnectWise Integration
  • Xerox
  • Yellowbus Solutions Connect and Pay
  • Zenith BDR
  • Zetta.net

User reviews


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Published 6 months ago
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Scalability and detailed tracking of service/project items.



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