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Zoho Survey Review

Zoho Survey
Our score: 8.4 User satisfaction: 99%

What is Zoho Survey?

Zoho Survey is a straightforward, decent online survey tool that addresses basic survey needs and requirements. The platform proves to be an adequate option for companies and organizations that want to conduct surveys in customer satisfaction, education, human resources, marketing, marketing research and other business areas with a variety of custom or pre-built templates.

Zoho Survey provides users with a wide selection of built-in reports and interactive charts to help them analyze and comprehend the survey results and derive intelligent, actionable insights. Users can also export survey data in standard formats (.cvs or .xls) for a more traditional spreadsheet viewing. Zoho Survey offers integrations with other Zoho tools as well as leading business applications including MailChimp, Google Apps, and Sheets.

Overview of Zoho Survey Benefits

Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results. With Zoho Survey, you can extend your reach to your audience through any device, and check out the results in detailed graphics as they come in.

Achieving quality responses is just the tip of the iceberg. Zoho Survey lets you share your materials anywhere. Do you prefer to host your surveys and questionnaires on your own website? Or do you up to have them embedded on other domain? Whatever your preference may be, Zoho Survey simplifies that for you.

Surveys created using the Zoho Survey system are optimized for mobile devices. That means your respondents can easily access your questions and submit their answers wherever they may be. Poor internet connectivity is not a hindrance when collecting responses. Zoho Survey is able to get them even when they system is down or offline. You can upload them once your connection is back on.

Extend your reach beyond geographical boundaries. Zoho Survey supports multiple languages. That means you can create surveys, have them translated to more than 30 languages, and start collecting responses from anywhere in the world. If opt to send your surveys via email, you’ll love Zoho Survey’s integration with MailChimp and Zoho Campaigns.

Overview of Zoho Survey Features

  • Survey Questions
  • Custom Themes
  • Survey Branding
  • Collect Responses
  • Advanced Reporting
  • Share Surveys
  • Integrations
  • Improved Responses
  • Secure Surveys

Zoho Survey Position In Our Categories

Bearing in mind businesses have specific business wants, it is rational that they steer clear of purchasing an all-in-one, ideal software product. Just the same, it would be hard to discover such application even among well-known software systems.
The better thing to do should be to spell out the various significant aspects that necessitate scrutiny such as major features, price plans, skill competence of the employees, company size, etc. After which, you should double down on the product research comprehensively. Go over these Zoho Survey review articles and look into the other software options in your list in detail. Such all-encompassing research can make sure you stay away from poorly fit software products and choose the system that offers all the function your company requires.

Position of Zoho Survey in our main categories:

TOP 200

Zoho Survey is one of the top 200 CRM Software products

TOP 10

Zoho Survey is one of the 10 Survey Software products

Zoho Survey is also listed in the following subcategories:

It's essential to realize that virtually no app in the Survey Software category will be an ideal solution able to fulfill all the requirements of all company types, sizes and industries. It may be a good idea to read a few Zoho Survey Survey Software reviews first as some services may dominate exclusively in a really narrow group of applications or be created with a really specific type of industry in mind. Others might work with an idea of being easy and intuitive and consequently lack complex elements needed by more experienced users. There are also software that focus on a wide group of users and provide a rich feature set, however that in most cases comes at a higher price of such a service. Be certain that you're aware of your needs so that you pick a software that offers all the elements you look for.

How Much Does Zoho Survey Cost?

Zoho Survey Pricing Plans:

Free Trial

Free

Free

Standard

$24/month

Premium

$29/month

Enterprise

$49/month

Free

  • Unlimited surveys
  • 15 Questions / Survey
  • 150 Responses / Survey

Standard – $19/month (billed annually) or $24/month (monthly billing)

  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Custom survey design
  • Custom branding
  • Question & page logic
  • Offline survey
  • Share surveys
  • Advanced reporting

Premium – $24/month (billed annually) or $29/month (monthly billing)

  • All Standard features
  • Piping logic
  • Custom variable
  • White label survey
  • Multilingual surveys
  • Send email notifications
  • Zoho CRM integration
  • Google docs integration

Enterprise – $41/month (billed annually) or $49/month (monthly billing)

  • All Premium features
  • Admin + 2 users
  • User management
  • Portal creation

 

User Satisfaction

Positive Social Media Mentions 125
Negative Social Media Mentions 0

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho Survey reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho Survey. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Zoho Survey Comparisons

Zoho Survey user reviews

Zoho has exceeded our expectations.

Read full review >
Amos
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.09.2018 Company Size: 1-10 Employees Industry: Entertainment

A review of Zoho Survey.

Read full review >
Victor
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2018 Company Size: More than 100 Employees Industry: Not available

Successful in carrying out surveys.

Read full review >
Shannon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2018 Company Size: More than 100 Employees Industry: Not available

I’m making use of this in workshops and for higher education purposes.

Read full review >
Martin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.08.2018 Company Size: More than 100 Employees Industry: Higher Education

It’s lifesaving tool for surveys!

Read full review >
Hector
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.08.2018 Company Size: More than 100 Employees Industry: Telecommunications

What are Zoho Survey pricing details?

Zoho Survey Pricing Plans:

Free Trial

Free

Free

Standard

$24/month

Premium

$29/month

Enterprise

$49/month

Free

  • Unlimited surveys
  • 15 Questions / Survey
  • 150 Responses / Survey

Standard – $19/month (billed annually) or $24/month (monthly billing)

  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Custom survey design
  • Custom branding
  • Question & page logic
  • Offline survey
  • Share surveys
  • Advanced reporting

Premium – $24/month (billed annually) or $29/month (monthly billing)

  • All Standard features
  • Piping logic
  • Custom variable
  • White label survey
  • Multilingual surveys
  • Send email notifications
  • Zoho CRM integration
  • Google docs integration

Enterprise – $41/month (billed annually) or $49/month (monthly billing)

  • All Premium features
  • Admin + 2 users
  • User management
  • Portal creation

 

What integrations are available for Zoho Survey?

Zoho Survey integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho SalesIQ
  • MailChimp
  • Google Sheets

Zoho Survey average rating:

Average score
5/5 (17 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

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The most favorable review

Rosalie

PROS: What I like most about Zoho Survey is the integration with Zoho CRM tool. I like that we can do just anything once the upgrade is done to Zoho CRM. Furthermore, this system integrates the responses with our Leads module directly on our CRM so we can manage the information to fit our needs.

CONS: I don’t really like the integration with GoogleSheets, we have experienced some issues with this integration, in other words, there were some unanswered questions because the respondent took different path and when we looked at the sheets some questions were unanswered.

Reviewed 2 years ago

Read full review >

The least favorable review

Joey

PROS: Zoho has great set of tools and great products. I like that you can use all its product from one account. The UI of this system si simple and flexible. It has great integrations with CRM and I especially like the integration with Google Spreadsheets. It proivides great set of themes and you can localize your surveys so you can get more responses. Its forms are simple and you can add tags and pre-populate a name field.

CONS: It’s basic system and there are some limitations within the amount of question.

Reviewed 1 year ago

Read full review >

More reviews from 17 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Zoho has exceeded our expectations.

Read full review >
Amos
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.09.2018 Company Size: 1-10 Employees Industry: Entertainment

PROS: What I love most with this survey tool is how it's directly integrated with Zoho CRM. It appears as if it'll let us perform precisely what we desire for it do once we upgrade this tool. Our primary goal here is to have the responses integrated with the leads module that we have on CRM.

CONS: I don't like its Google Sheets integration. When we ran the tool using via the free trial, the survey done had a bunch of statements that left a lot of questions unanswered as a result of the different path the respondent has taken. Looking at Google Sheets, it had a ton of blanks as a result of the unanswered questions.

What do you think about this review? Great Poor

A review of Zoho Survey.

Read full review >
Victor
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2018 Company Size: More than 100 Employees Industry: Not available

PROS: I love how they have an option for customizations. I like the fact that an offline survey option is also available. I'm able to do survey customizations by coming up with my own theme. The offline option is a big help in making surveys without having to go online.

CONS: I find their UI to be a bit monotonous. It could've been simpler and a lot more vibrant. The UI needs to be spiced up. At the same time, usage should be made easier. It took some time to get around how to include the logic of questions. I was able to do a majority of it after spending a bit of time on the tool.

What do you think about this review? Great Poor

Successful in carrying out surveys.

Read full review >
Shannon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2018 Company Size: More than 100 Employees Industry: Not available

PROS: The surveys made connect directly to customers. The tools is simple to utilize. It can easily be integrated into different platforms. It's helpful in keeping questions uniformed. It also stores details on the customers who answered the surveys.

CONS: Customing the artistic part of the survey is a bit restricted. But for the rest, the program is simple to utilize. So far, I only have one complaint with the tool. But I do hope it can improve on this moving forward. Maybe future updates will allow for more customization.

What do you think about this review? Great Poor

I’m making use of this in workshops and for higher education purposes.

Read full review >
Martin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.08.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: I love how their ability to get people engaged. I also love their live interaction. I'm seeking to not only engage in real-time but to also sending out reports to each customer. I love how we can come up with customized designs in surveys. The part that I like with the customization is having the ability to switch them on or off anytime.

CONS: Right now, I couldn't find anything that I don't like. I'm still fumbling around its features and other new things it's running. I'm still trying to learn from wha the tool is capable and incapable of. If there's anything negative with the tool, I'll update it on my future reviews.

What do you think about this review? Great Poor

It’s lifesaving tool for surveys!

Read full review >
Hector
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.08.2018 Company Size: More than 100 Employees Industry: Telecommunications

PROS: I totally agree with my statement! It's a complete lifesaver the moment I used it. The simplified approach offered by the site ended up bailing me out numerous times. The fact that you can come up with a survey in a couple or so clicks is something that I appreciate.

CONS: I dislike its current UI. While it does appears to be easy and fluid all throughout, it's missing the latest animations that you'd frequently find in other tools like it. It may feel a little old if you happen to nitpick its design. Aside from that, it's one heck of robust product.

What do you think about this review? Great Poor

Marketing research done the easy way for those on a budget.

Read full review >
Kelvin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.08.2018 Company Size: More than 100 Employees Industry: Information Services

PROS: I love how the tool can easily be shared to anyone. They even have a mobile version available, which is critical in today's mobile world. The other essential functionality that I appreciate is its multi-lingual option. But that would also mean having someone who knows how to tweak the stuff in other languages.

CONS: It has its own structure limits. It's not capable of multi-pronged or huge survey instruments. But if you have a clear idea of the survey process, you can easily work on such items. But for those who don't, they'll struggle mightily getting around it.

What do you think about this review? Great Poor

I can now make surveys for free!

Read full review >
Lois
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.08.2018 Company Size: More than 100 Employees Industry: Real Estate

PROS: This tool provides integration to third party software. I can easily get it integrated with Google Drive. This significantly helped me in saving up data from Zoho Survey to my Google Drive. Using it is easy. Zoho Survey comes with ready-made surveys which can be utilized and edited based on the needs of your company.

CONS: It's an uphill battle trying to find older surveys since there's no option available in maintaining and storing folders. An option for controlling the layout of questions is absent. In addition, template layouts are very limited within the dashboard.

What do you think about this review? Great Poor

It’s miles ahead of other survey-making tools in the market.”

Read full review >
Lorene
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.07.2018 Company Size: More than 100 Employees Industry: Arts and Crafts

PROS: First off, I love how the site is designed. It's simple to utilize. Easy to comprehend. A fantastic tool to work with. Aside from this, the biggest reason why I wanted to work with this tool is because it doesn't cost me anything! Thanks to Zoho, I was able to produce a number of surveys!

CONS: The way the survey is being made, its vertical format would makes it appear as if the survey is dull. For folks like me, who is constantly on the road, the survey making of this tool can make it challenging to make on a mobile device. This is because it'll entail a faster internet connection and plenty of space for survey creation.

What do you think about this review? Great Poor

A professionally-made tool that is user-friendly.

Read full review >
Vera
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.06.2018 Company Size: 11-50 Employees Industry: Education Management

PROS: I love how simple it is to set up. It comes with a number of pathways that are set according to the answers of respondents. It was able to collect the necessary data that I need as well as feedback in terms of question-taking exprience. All in all, everything was a cinch.

CONS: At this point in time, I don't have much dislikes when exporting the results to Google Sheets. Unneeded or skipped answers were usually left blank. At times, it would come out differently, which makes it hard for other people follow. I do hope they can improve on this sometime soon.

What do you think about this review? Great Poor

Great survey building options

Read full review >
Brian
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.06.2018 Company Size: More than 100 Employees Industry: Arts and Crafts

PROS: Zoho Survey has nice-looking design, it is flexible and simple to use. What’s most important about this system is that you can use it for free! I’ve created lots of surveys through Zoho. Its customer support team is helpful and the graphics are amazing. It offers great set of options for customizing the surveys and it provides great analytics options as complete picture of the results.

CONS: It can be difficult to use it on mobile version because it requires strong internet connection and space to create surveys.

What do you think about this review? Great Poor

Easy to use and simple tool for creating surveys

Read full review >
Joey
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 15.05.2018 Company Size: More than 100 Employees Industry: Restaurants

PROS: Zoho has great set of tools and great products. I like that you can use all its product from one account. The UI of this system si simple and flexible. It has great integrations with CRM and I especially like the integration with Google Spreadsheets. It proivides great set of themes and you can localize your surveys so you can get more responses. Its forms are simple and you can add tags and pre-populate a name field.

CONS: It’s basic system and there are some limitations within the amount of question.

What do you think about this review? Great Poor

Simple and easy to use Survey system

Read full review >
Domingo
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.04.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: With Zoho Survey we can easily create and build surveys. In addition, the other thing that I like most is that I can pre-populate fields that are within the CRM. You can set up integration with CRM and this means that the information automatically populate the proper fields of the CRM..

CONS: I haven’t found something to dislike about it.

What do you think about this review? Great Poor

Great product for creating surveys

Read full review >
Marvin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.04.2018 Company Size: More than 100 Employees Industry: School of the Art

PROS: In the past we used Survey Monkey and Jotform but we are not satisfied from these two products. Zoho Survey offers great flexibility and control and it provides integration with our contacts. It does the job perfectly.

CONS: I’d like to see some conditional questioning types of formatting improved.

What do you think about this review? Great Poor

It can be used by everyone

Read full review >
Jon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.03.2018 Company Size: 1-10 Employees Industry: N/A

PROS: I have created lots of Surveys through Zoho Survey solution. The interface is smooth and well-thought. It provides great options and set of tools. There are integrations with other Zoho products and even with Google Spreadsheet. The data is accurate and I can use it for making decisions based on the feedback.

CONS: They could make the interface more moder-looking and fast. If you want to figure out how it really works then you need to use other Zoho products so you can better understand this one.

What do you think about this review? Great Poor

Simple, affordable and extremely useful solution for our industry

Read full review >
Rosalie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.03.2018 Company Size: More than 100 Employees Industry: Entertainment

PROS: What I like most about Zoho Survey is the integration with Zoho CRM tool. I like that we can do just anything once the upgrade is done to Zoho CRM. Furthermore, this system integrates the responses with our Leads module directly on our CRM so we can manage the information to fit our needs.

CONS: I don’t really like the integration with GoogleSheets, we have experienced some issues with this integration, in other words, there were some unanswered questions because the respondent took different path and when we looked at the sheets some questions were unanswered.

What do you think about this review? Great Poor

Zoho Survey is one of the best solutions for creating and launching surveys

Read full review >
Ralph
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.02.2018 Company Size: More than 100 Employees Industry: Retail

PROS: I like that Zoho Survey offers great integration with other Zoho systems. I can easily get additional data from other systems by using one account. Also, it provides great templates and you can use them to create the surveys so they can be more eye-catching to our clients.

CONS: They could imporve the design of the interface.

What do you think about this review? Great Poor

Simple survey builder solution

Read full review >
Marcos
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.12.2017 Company Size: More than 100 Employees Industry: N/A

PROS: I really like Zoho Survey and I have to say that this is one of my favorite tool to create and launch surveys. I can use it for simple or complex data collection, the data is always accurate and accessible. You can choose from its data formats for various needs. I often use CSV format. Zoho Survey offers great integrations with other products and it allows me to organize surveys so it can meet our needs.

CONS: It can be pricy.

What do you think about this review? Great Poor
Reviewed By Jenny Chang
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