Sprinklr Service Review

Increases customer satisfaction.

The tools of Sprinklr Voice, which include automatic call distribution (ACD), conversational interactive voice response (IVR), voice bots, contact center analytics, smart routing, and workforce management provide a seamless customer experience.

Sprinklr Service tools improve customer satisfaction score (CSAT) using 500 AI models that capture petabytes of data from conversations, both voice and digital, and deliver actionable insights from data.

Builds strong customer relationships.

The self-service community of Sprinkler Service empowers customers by helping them crowdsource with peers. It enables customers to connect with peers, provide feedback, comment on discussions and send their questions. This online community, which is integrated with the contact center solution has great potential for building strong customer relationships.

By building a knowledge base for customers, agents, and the public, engagement is improved and strong relationships are formed. This benefits the contact center as it reduces agent caseloads, once customers initiate crowdsourcing. Moreover, agents are able to collect data that provides the complete context of every customer, which gives them the opportunity to improve the delivery of experiences.

Reduces operating costs.

The AI, automation, and agent assist tools of Sprinklr Service facilitate the delivery of more personalized and faster customer support. By providing every agent with a 360-degree view of the customer, first-contact resolution is increased as the agent gains a complete understanding of the case context.

Another benefit delivered by the fast resolution time is reduced customer churn. By providing agents with guided workflows, they can proactively engage and re-engage with customers at multiple points in their journey.

Increases conversions.

Through consistent conversations with customers that increase engagement, the live chat tool of Sprinklr Service provides real-time behavioral insights. By identifying high-value customers using customized workflows, agents are able to proactively interact with customers and gain their trust and confidence.

Based on these interactions with customers, the AI-powered live chat of Sprinklr Service automates workflows and routes incoming requests. This then facilitates faster resolution of customer requests and results in increased customer trust and satisfaction.

Boosts agent performance and productivity.

The proprietary AI of Sprinklr Service analyzes contact center performance and identifies specific areas for improvement. The workforce management tool, for instance, maximizes contact center efficiency.

The conversational AI and chatbots of Sprinkler Service take care of simple and repetitive queries and allow agents to focus on more complex interactions. This increases productivity while at the same time reducing service costs.

Provides real-time business-critical insights.

The contact center intelligence feature of Sprinkler Service provides a single point of truth for conversational analytics. This AI-powered tool provides real-time insights into products, processes, agent quality scores, and performance.

This analytics engine improves operational efficiency and reduces contact center costs by helping teams identify the best processes that will deliver optimal service. The contact center intelligence tool also rates agent conversations and gathers business-critical insights.

Drives personalization through CRM integrations.

The Sprinklr CRM integration makes it possible to deliver highly-personalized service by capturing all customer details in a single platform. You can easily integrate Sprinklr Service data, features, and functionalities with your existing CRM systems.

By making customer data available to all agents as they need it, they will know customers better. This will empower them to become proactive in accessing customer information from every channel they know and use, and create the best possible experience that will enhance engagement.

Delivers AI that stands out.

Sprinklr delivers industry-leading AI capabilities customized and built for scale across use cases, channel, and languages. It offers a best-in-class contact center platform with 90% accuracy and more than 10 billion predictions. The platform includes 1,250+ pre-built AI models that you can use across more than 60 industry verticals and sub-verticals. In addition, there are over 500 customer-specific AI models along with 60+ integrations.