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SupportDesk Review

SupportDesk
Our score: 7.4 User satisfaction: 100%

What is SupportDesk?

SupportDesk is described by experts and business owners as a cost-effective, simple, and highly customizable system that offers businesses and organizations with a service platform that allows agents to quickly find resolutions to customer issues as well as manage various customer service processes across multiple aspects in the business. Scalable and easy to tweak, SupportDesk can be configured to address the ever changing needs of their users.

Overview of SupportDesk Benefits

SupportDesk offers a service desk system that can take your business to the next level. With SupportDesk, users can enjoy the following advantages:

  • Modular-based structuring lets users choose which system suits their business needs and requirements. Pick the functionalities you without having to pay for the tools you do not require.
  • Easy to customize, administrators can easily alter the system configurations without much need for consultancy. In-house technical experts can easily provide assistance for bigger changes.

Overview of SupportDesk Features

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed
  • Custom Views
  • Processes Unlimited
  • Ticket Categories
  • Timesheets & Activities
  • Language Support
  • Dictionary Unlimited
  • Customer Self Service 100 Unlimited
  • Additional Custom Fields
  • Web Forms Designer
  • LDAP Connector
  • SLA Management
  • Software Licence Manager
  • Email Outgoing & Incoming
  • Reports
  • Quick Reports
  • KPI Monitor
  • Configuration Management
  • Product Database
  • Inventory/Asset Database
  • Service Catalogue
  • ITSM Configuration
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management
  • Financial Management
  • Contract Management
  • Purchase Order
  • Accounts
  • 3rd Party SLA Monitoring
  • CRM
  • Contact Profiling
  • Marketing Campaigns
  • Opportunity Management

SupportDesk Position In Our Categories

Since businesses have special business-related wants, it is only reasonable they abstain from settling on an all-in-one, ideal software solution. Just the same, it is futile to try to come across such application even among popular software products.
The logical step to undertake can be to set down the varied chief aspects that need scrutiny including major features, budget, skill aptitude of staff, company size, etc. After which, you must conduct the research comprehensively. Go over some SupportDesk evaluations and scrutinize the other software systems in your shortlist more closely. Such detailed research guarantee you keep away from unsuitable apps and choose the one that offers all the function you require company requires to realize efficiency.

Position of SupportDesk in our main categories:

TOP 200

SupportDesk is one of the top 200 Customer Support Software products

If you are considering SupportDesk it might also be beneficial to examine other subcategories of Customer Support Software collected in our database of SaaS software reviews.

Since each enterprise has specific business wants, it is sensible for them to abstain from seeking a one-size-fits-all ideal software solution. Needless to say, it would be futile to try to find such a system even among market-leading software platforms. The intelligent thing to do would be to jot down the various vital factors that require consideration such as key features, budget, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some SupportDesk Customer Support Software reviews and investigate each of the other solutions in your shortlist in detail. Such exhaustive research can make certain you weed out ill-fitting platforms and select the solution that provides all the aspects you need for business success.

How Much Does SupportDesk Cost?

SupportDesk Pricing Plans:

Free Trial

Foundation

$30/month

Professional

$45/month

Enterprise

$60/month

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

User Satisfaction

Positive Social Media Mentions 8
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SupportDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SupportDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular SupportDesk Alternatives

Top Competitors To SupportDesk By Price

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SupportDesk Comparisons

What are SupportDesk pricing details?

SupportDesk Pricing Plans:

Free Trial

Foundation

$30/month

Professional

$45/month

Enterprise

$60/month

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

What integrations are available for SupportDesk?

SupportDesk supports integrations with the following business systems and applications.

  • JIRA
  • Twitter
  • LANDesk
  • Centennial
  • Microsoft System Center Service Manager
  • LDAP
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Reviewed By Jenny Chang
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