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SupportDesk REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.4

What is SupportDesk?

SupportDesk is described by experts and business owners as a cost-effective, simple, and highly customizable system that offers businesses and organizations with a service platform that allows agents to quickly find resolutions to customer issues as well as manage various customer service processes across multiple aspects in the business. Scalable and easy to tweak, SupportDesk can be configured to address the ever changing needs of their users.

Overview of SupportDesk Benefits

SupportDesk offers a service desk system that can take your business to the next level. With SupportDesk, users can enjoy the following advantages:

  • Modular-based structuring lets users choose which system suits their business needs and requirements. Pick the functionalities you without having to pay for the tools you do not require.
  • Easy to customize, administrators can easily alter the system configurations without much need for consultancy. In-house technical experts can easily provide assistance for bigger changes.

Overview of SupportDesk Features

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed
  • Custom Views
  • Processes Unlimited
  • Ticket Categories
  • Timesheets & Activities
  • Language Support
  • Dictionary Unlimited
  • Customer Self Service 100 Unlimited
  • Additional Custom Fields
  • Web Forms Designer
  • LDAP Connector
  • SLA Management
  • Software Licence Manager
  • Email Outgoing & Incoming
  • Reports
  • Quick Reports
  • KPI Monitor
  • Configuration Management
  • Product Database
  • Inventory/Asset Database
  • Service Catalogue
  • ITSM Configuration
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management
  • Financial Management
  • Contract Management
  • Purchase Order
  • Accounts
  • 3rd Party SLA Monitoring
  • CRM
  • Contact Profiling
  • Marketing Campaigns
  • Opportunity Management

SupportDesk Position In Our Categories

Position of SupportDesk in our main categories:

200

SupportDesk is one of the top 200 Customer Support Softwareproducts

200

SupportDesk is one of the 200
Customer Support Software products


If you are interested in SupportDesk it may also be a good idea to investigate other subcategories of Best Customer Support Software listed in our database of SaaS software reviews.Call Center Software, Remote Support Software, IT Service Management Software

Each organization has different wants and requires an application that can be customized for their size, kind of employees and clients, and the specific industry they are in. For these reasons, no platform can provide perfect tools out-of-the-box. When you look for a software system, first be sure what you need it for. Read some SupportDesk reviews and ask yourself do you desire basic functionality or do you need sophisticated tools? Are there any industry-specific functionalities that you are seeking? Find the answers to these questions to help your search. There are lots of aspects that you need to mull over and these include your finances, specific business wants, your company size, integration needs etc. Take your time, try out a few free trials, and finally select the platform that provides all that you want to improve your organization effectiveness and productivity.

How Much Does SupportDesk Cost?

SupportDesk Pricing Plans:
Free trial
Foundation
$30/month
Professional
$45/month
Enterprise
$60/month

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SupportDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SupportDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

8

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are SupportDesk pricing details?

SupportDesk Pricing Plans:
Free trial
Foundation
$30/month
Professional
$45/month
Enterprise
$60/month

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

What integrations are available for SupportDesk?

SupportDesk supports integrations with the following business systems and applications.

  • JIRA
  • Twitter
  • LANDesk
  • Centennial
  • Microsoft System Center Service Manager
  • LDAP

User reviews


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