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SupportDesk Review

SupportDesk
Our score: 7.4 User satisfaction: 100%

What is SupportDesk?

SupportDesk is described by experts and business owners as a cost-effective, simple, and highly customizable system that offers businesses and organizations with a service platform that allows agents to quickly find resolutions to customer issues as well as manage various customer service processes across multiple aspects in the business. Scalable and easy to tweak, SupportDesk can be configured to address the ever changing needs of their users.

Overview of SupportDesk Benefits

SupportDesk offers a service desk system that can take your business to the next level. With SupportDesk, users can enjoy the following advantages:

  • Modular-based structuring lets users choose which system suits their business needs and requirements. Pick the functionalities you without having to pay for the tools you do not require.
  • Easy to customize, administrators can easily alter the system configurations without much need for consultancy. In-house technical experts can easily provide assistance for bigger changes.

Overview of SupportDesk Features

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed
  • Custom Views
  • Processes Unlimited
  • Ticket Categories
  • Timesheets & Activities
  • Language Support
  • Dictionary Unlimited
  • Customer Self Service 100 Unlimited
  • Additional Custom Fields
  • Web Forms Designer
  • LDAP Connector
  • SLA Management
  • Software Licence Manager
  • Email Outgoing & Incoming
  • Reports
  • Quick Reports
  • KPI Monitor
  • Configuration Management
  • Product Database
  • Inventory/Asset Database
  • Service Catalogue
  • ITSM Configuration
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management
  • Financial Management
  • Contract Management
  • Purchase Order
  • Accounts
  • 3rd Party SLA Monitoring
  • CRM
  • Contact Profiling
  • Marketing Campaigns
  • Opportunity Management

SupportDesk Position In Our Categories

Because businesses have particular business needs, it is only wise they steer clear of purchasing a one-size-fits-all, ideal business program. Regardless, it is troublesome to try to pinpoint such a software product even among sought-after software solutions. The practical step to undertake would be to shortlist the different major functions which require careful thought such as key features, price terms, technical skill ability of the users, company size, etc. Thereafter, you must conduct your research through and through. Go over some of these SupportDesk evaluations and explore each of the software programs in your list more closely. Such all-encompassing product research can make sure you drop mismatched software solutions and pay for the one which offers all the benefits you require business requires.

Position of SupportDesk in our main categories:

TOP 200

SupportDesk is one of the top 200 Customer Support Software products

If you are interested in SupportDesk it may also be sensible to analyze other subcategories of Customer Support Software listed in our base of SaaS software reviews.

Each enterprise is different, and can need a particular type of Customer Support Software solution that will be adjusted to their company size, type of clients and staff and even specific niche they deal with. You should not count on finding a perfect app that is going to work for every business no matter what their history is. It may be a good idea to read a few SupportDesk Customer Support Software reviews first and even then you should pay attention to what the service is intended to do for your company and your employees. Do you require an easy and intuitive solution with only elementary functions? Will you really make use of the complex tools needed by experts and big enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to locate a reliable service that will fit your budget.

How Much Does SupportDesk Cost?

SupportDesk Pricing Plans:

Free Trial

Foundation

$30/month

Professional

$45/month

Enterprise

$60/month

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

User Satisfaction

Positive Social Media Mentions 8
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SupportDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SupportDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SupportDesk Comparisons

What are SupportDesk pricing details?

SupportDesk Pricing Plans:

Free Trial

Foundation

$30/month

Professional

$45/month

Enterprise

$60/month

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

What integrations are available for SupportDesk?

SupportDesk supports integrations with the following business systems and applications.

  • JIRA
  • Twitter
  • LANDesk
  • Centennial
  • Microsoft System Center Service Manager
  • LDAP
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Reviewed By Jenny Chang
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