Surfly Review
What is Surfly?
Surfly is a co-browsing tool that lets individuals and business users share their browsing experience with clients, collaborators, colleagues, or any interested third party without having to download any special software into their system. This online application is very simple and straightforward, enabling even novice users to instantly acquaint themselves with the tool and start co-sharing their browsers.
Co-browsing allows you to share your browser with other people even if they are far removed from your location. It is a perfect way to provide instructions to a loved on on how to use Facebook or walking a client through your new business application. For travel agents, Surfly is useful in sharing albums of scenic images with tourists. The tool lets you do all that and a lot more, and all you need to do is visit their website and start a session.
Show MoreOverview of Surfly Benefits
With Surfly, you have access to unlimited possibilities. You can use the system to deliver better and effective support services to your clients. With its co-browsing capabilities, you can work hand-in-hand with your customers, providing them instructions and guiding them step by step in real time. As you can see what’s going on on their screen, you can easily help them take the necessary actions on how to fill in the forms, buy items from an online store, or troubleshoot their gaming device and more.
Surfly helps you give your customers the ultimate shopping experience and impacts your sales positively. By being able to work with your customers directly and see what they have on their screen, you speed up their shopping process and encourage them to finalize the sale. Surfly is an effective tool for various industries such as banking, financial services, travel, e-commerce, and more.
Are your clients having a hard time with your products or online apps? Surfly lets you perform remote consulting and training. You can provide instructions on how to use a product’s specific feature or how to fully utilize their coupons and more. On top of that, you can use Surfly as a marketing tool where you can show and demonstrate a product’s capabilities and encourage them to make the purchase.
Show MoreOverview of Surfly Features
- Realtime Collaboration
- Complete Integration Freedom
- Chat Integration
- Website Integration
- Advice Portals
- Flow Customization
- Product Integration
What Problems Will Surfly Solve?
Optimizing the sales process and marketing funnel – With Surfly co-browsing solution, you can walk customers through the customer journey. For example, Agents can help visitors on the website fill out complicated forms. Agents can be trained to up-sell, cross-sell, and encourage opt-in for future sales opportunities.
Reducing Handling time – With Surfly you can improve agent productivity and customer satisfaction. Agents can co-browse with customers to solve issues in real-time. Surfly’s co-browsing solution helps to quickly, efficiently resolve the first time call in or chat with a contact center agent. The solution helps agents to quickly understand customers’ needs.
Educating prospects about their products – Surfly co-browsing solution is beneficial when a company is launching new online services or updating existing tools. For example: when specific customer segments are having trouble using certain tools. IE. “Internet of things” products. Educating customers on how to utilize the companies resources can encourage long-term adoption of self-service.
Surfly Position In Our Categories
Knowing that businesses have specific business-related requirements, it is only sensible that they abstain from paying for a one-size-fits-all, ideal system. Just the same, it would be almost impossible to try to come across such an app even among well-known software solutions. The rational thing to do would be to shortlist the varied essential functions that necessitate investigation such as critical features, plans, skill aptitude of staff, business size, etc. The second step is, you should conduct your product research systematically. Browse over some of these Surfly analyses and scrutinize each of the software options in your shortlist in detail. Such detailed product research ascertains you avoid poorly fit software solutions and pay for the one that provides all the aspects your company requires for optimal results.
Position of Surfly in our main categories:
TOP
200
Surfly is one of the top 200 Collaboration Software products
TOP
100
Surfly is one of the 100 Customer Support Software products
There are well-liked and widely used solutions in each software category. But are they essentially the best fit for your organization’s specific wants? A market-leading software product may have thousands of users, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few Surfly Remote Support Software reviews and mull over the elements that you desire in the software such as the fees, main features, available integrations etc. Then, choose a few solutions that fit your wants. Try out the free trials of these platforms, read online comments, get clarifications from the seller, and do your homework meticulously. This exhaustive groundwork is certain to aid you select the most excellent software platform for your company’s specific wants.
How Much Does Surfly Cost?
Surfly Pricing Plans:
Free Trial
Pro
€16/user/month
Business
€26/user/month
Enterprise
€561/user/month
What are Surfly pricing details?
Surfly Pricing Plans:
Free Trial
Pro
€16/user/month
Business
€26/user/month
Enterprise
€561/user/month
Surfly offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:
Pro – €16/user/month
- Outbound Only
- Unlimited Sessions
- Video Chat
- Collaboration Tools
Business – €26/user/month
- All Pro features
- Website Integration
- Rebrandable
- On-Premise (Optional)
Enterprise – €561/user/month
- All Business Features
- OEM Whitelabel
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you choose to get a Remote Support Software it’s vital not only to learn how professionals evaluate it in their reviews, but also to find out whether the actual clients and companies that bought these solutions are actually happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Surfly reviews across a wide range of social media sites. The data is then featured in a simple to understand way indicating how many clients had positive and negative experience with Surfly. With that information at your disposal you will be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Surfly?
Surfly is an open API system, which means you can integrate it with virtually any third-party system or application. Contact the vendor for more information, or visit their official site to check details.
Surfly User Reviews
Surfly average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Our top choice for web based collaboration in sales/support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 11.03.2021
Company Size: 11-50 Employees
Industry: Real Estate
PROS: No learning curve! Just as easy a clicking and scrolling around the web.
CONS: Would like to see easier integration to websites. Custom, whitelabel.
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Our top choice for web based collaboration in sales/support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 11.03.2021
Company Size: 11-50 Employees
Industry: Real Estate
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