Surfly Review
What is Surfly?
Surfly is a co-browsing tool that lets individuals and business users share their browsing experience with clients, collaborators, colleagues, or any interested third party without having to download any special software into their system. This online application is very simple and straightforward, enabling even novice users to instantly acquaint themselves with the tool and start co-sharing their browsers.
Co-browsing allows you to share your browser with other people even if they are far removed from your location. It is a perfect way to provide instructions to a loved on on how to use Facebook or walking a client through your new business application. For travel agents, Surfly is useful in sharing albums of scenic images with tourists. The tool lets you do all that and a lot more, and all you need to do is visit their website and start a session.
Show MoreOverview of Surfly Benefits
With Surfly, you have access to unlimited possibilities. You can use the system to deliver better and effective support services to your clients. With its co-browsing capabilities, you can work hand-in-hand with your customers, providing them instructions and guiding them step by step in real time. As you can see what’s going on on their screen, you can easily help them take the necessary actions on how to fill in the forms, buy items from an online store, or troubleshoot their gaming device and more.
Surfly helps you give your customers the ultimate shopping experience and impacts your sales positively. By being able to work with your customers directly and see what they have on their screen, you speed up their shopping process and encourage them to finalize the sale. Surfly is an effective tool for various industries such as banking, financial services, travel, e-commerce, and more.
Are your clients having a hard time with your products or online apps? Surfly lets you perform remote consulting and training. You can provide instructions on how to use a product’s specific feature or how to fully utilize their coupons and more. On top of that, you can use Surfly as a marketing tool where you can show and demonstrate a product’s capabilities and encourage them to make the purchase.
Show MoreOverview of Surfly Features
- Realtime Collaboration
- Complete Integration Freedom
- Chat Integration
- Website Integration
- Advice Portals
- Flow Customization
- Product Integration
What Problems Will Surfly Solve?
Optimizing the sales process and marketing funnel – With Surfly co-browsing solution, you can walk customers through the customer journey. For example, Agents can help visitors on the website fill out complicated forms. Agents can be trained to up-sell, cross-sell, and encourage opt-in for future sales opportunities.
Reducing Handling time – With Surfly you can improve agent productivity and customer satisfaction. Agents can co-browse with customers to solve issues in real-time. Surfly’s co-browsing solution helps to quickly, efficiently resolve the first time call in or chat with a contact center agent. The solution helps agents to quickly understand customers’ needs.
Educating prospects about their products – Surfly co-browsing solution is beneficial when a company is launching new online services or updating existing tools. For example: when specific customer segments are having trouble using certain tools. IE. “Internet of things” products. Educating customers on how to utilize the companies resources can encourage long-term adoption of self-service.
Surfly Position In Our Categories
Bearing in mind businesses have unique business-related wants, it is only wise that they abstain from purchasing a one-size-fits-all, ”best” software system. Nonetheless, it is difficult to stumble on such an app even among sought-after software systems. The reasonable thing to do should be to tabulate the varied essential aspects which entail deliberation such as important features, price terms, technical skill capability of staff, business size, etc. After which, you should follow through your research exhaustively. Browse through some of these Surfly analyses and scrutinize each of the software solutions in your list in detail. Such comprehensive product investigation makes sure you drop unfit applications and pay for the one which provides all the tools your business requires.
Position of Surfly in our main categories:
TOP
200
Surfly is one of the top 200 Collaboration Software products
TOP
100
Surfly is one of the 100 Customer Support Software products
It's crucial to note that hardly any service in the Remote Support Software category is going to be a perfect solution that can meet all the needs of different business types, sizes and industries. It may be a good idea to read a few Surfly Remote Support Software reviews first as some services can dominate only in a very narrow group of applications or be created with a really specific industry in mind. Others might operate with a goal of being simple and intuitive and therefore lack complicated elements needed by more experienced users. You can also find solutions that cater to a wide group of customers and offer a complex feature set, but this in most cases comes at a more expensive price of such a solution. Be certain that you're aware of your requirements so that you pick a service that provides all the functionalities you look for.
How Much Does Surfly Cost?
Surfly Pricing Plans:
Free Trial
Pro
€16/user/month
Business
€26/user/month
Enterprise
€561/user/month
What are Surfly pricing details?
Surfly Pricing Plans:
Free Trial
Pro
€16/user/month
Business
€26/user/month
Enterprise
€561/user/month
Surfly offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:
Pro – €16/user/month
- Outbound Only
- Unlimited Sessions
- Video Chat
- Collaboration Tools
Business – €26/user/month
- All Pro features
- Website Integration
- Rebrandable
- On-Premise (Optional)
Enterprise – €561/user/month
- All Business Features
- OEM Whitelabel
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to buy a Remote Support Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to find out if the actual clients and businesses that purchased it are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Surfly reviews across a wide range of social media sites. The data is then displayed in an easy to understand format showing how many users had positive and negative experience with Surfly. With that information available you will be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Surfly?
Surfly is an open API system, which means you can integrate it with virtually any third-party system or application. Contact the vendor for more information, or visit their official site to check details.
Surfly User Reviews
Surfly average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Our top choice for web based collaboration in sales/support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 11.03.2021
Company Size: 11-50 Employees
Industry: Real Estate
PROS: No learning curve! Just as easy a clicking and scrolling around the web.
CONS: Would like to see easier integration to websites. Custom, whitelabel.
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Surfly Alternatives
Top Competitors To Surfly By Price
Product name:
Price:
By quote
by quote
Trending Remote Support Software Reviews
Surfly Comparisons
Product name:
Surfly user reviews
Our top choice for web based collaboration in sales/support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 11.03.2021
Company Size: 11-50 Employees
Industry: Real Estate
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?