SurveyExpression is an ideal survey software app. It offers a free version. SurveyExpression helps users design smart and beautiful online surveys using its web interface. You can also access advanced features easily. SurveyExpression does not impose limits but you can only collect 200 responses per survey for free.
Show MoreSurveyExpression’s free online survey tool is ideal for anyone from the occasional blogger looking to embed a survey onto their website to a market researcher looking for a high quality, advanced survey tool that can handle the most complex survey logic. The app gives you access to 18 different question types including essay boxes, multiple choice radio buttons, checkboxes, ranking, continuous sum, and many more. It also allows you unlimited number of questions per survey, as well as an unlimited number of total surveys you can send out at the free level.
You can use SurveyExpression’s free account for as long as you want and the vendor will not delete any of the data you collect, or put a limit on how many surveys you can put out per month, or how many questions you can put into a survey. Also, you can export your data easily.
Show MoreAn average organization loses about 15% of its customers every year. But utilizing Customer Satisfaction Surveys can help reduce this to just 10%, with bottom line profits improving 35% to 85%.
Online Customer Satisfaction Surveys are a fast and easy way to gather information about all aspects of the purchasing process and, in the process, discover how and where your business can improve.
Customer Satisfaction Measurement Facts
Who Needs to Conduct Customer Satisfaction Surveys?
Anyone who wants to dig deeper into their customers’ psyches and understand how their customers feel about their product, brand, or company.
Why Conduct Customer Satisfaction Surveys?
Customers want to be heard, so they’re eager to share both positive and negative experiences. But they also want to know that you’re really listening, that you’ll carefully evaluate their feedback and make any necessary changes.
Customer Satisfaction Survey Templates Get You Started Fast
Even if you’re a survey pro, starting with one of our free customer satisfaction survey templates cuts down on design time and may give you ideas for customer satisfaction survey questions you hadn’t thought to ask.
SurveyExpression accounts include free access to dozens of professionally designed survey templates you can brand with your own look and feel and deploy quickly. Just open a free customer satisfaction survey template, add your own survey questions and graphics, and you’ll be ready to send your survey in minutes. They’re an easy and proven way to eliminate poorly worded customer satisfaction survey questions, bias and other problems that can skew your results.
Customer Satisfaction with Product or Service Survey
Use a 20-question customer satisfaction survey template to accurately measure customer satisfaction with your product or service. Use skip logic to allow your customers to answer questions that are applicable to the products or services they’ve actually used, and gather demographic information that will help you cater to the consumers’ needs.
Customer Satisfaction Survey with Company
Need to know if your customers are satisfied with your company’s overall performance? A short online customer satisfaction survey template helps you identify the products and services customers value most, and whether they’re likely to use your company’s services in the future. Demographic data gathered at the end of the customer satisfaction survey will help you discover who your most valuable and satisfied customers are. See the customer satisfaction template.
Customer Satisfaction with Customer Service Survey
Measure the success of your front-line customer service and support agents with a quick customer service survey template. Send this survey immediately after each interaction to your customers to find out if your customer service department was easy to reach, helpful, and friendly. Measure customer service hold times, problem resolution, and product/service knowledge. See the customer service survey template.
Customer Motivation and Buying Experience Survey
Measure customer satisfaction with the price, quality, and value of your product or service, as well as the process of buying and using it. Find out why your customers buy (is it business or personal?) and what you can do to increase consumer satisfaction with their purchase. Learn whether your customers are repeat buyers, and if they would refer others to you.
Service Cancellation Survey
Find out why customers cancelled their subscription or service. Was it price, quality, customer service or something out of your control? Was the customer satisfied before cancellation? Use this service cancellation survey’s built-in text boxes to give your customers a chance to tell you in their own words why they cancelled. Learn whether your customers would use your service again.
Knowing that companies have specific business-related requirements, it is only rational they abstain from subscribing to a one-size-fits-all, ideal solution. Just the same, it is nearly futile to discover such a software solution even among branded software solutions. The sensible step to undertake can be to spell out the varied main factors that entail examination such as key features, plans, technical skill levels of staff members, company size, etc. The second step is, you must double down on your research fully. Have a look at some SurveyExpression evaluations and explore each of the software options in your list more closely. Such comprehensive product research ensures you stay away from poorly fit applications and buy the system that meets all the aspects your business requires.
Position of SurveyExpression in our main categories:
SurveyExpression is one of the top 500 Customer Support Software products
It's important to note that virtually no software in the Customer Support Software category is an ideal solution able to match all the goals of all company types, sizes and industries. It may be a good idea to read a few SurveyExpression Customer Support Software reviews first as some software might dominate only in a really narrow group of applications or be created with a very specific type of industry in mind. Others may work with a goal of being easy and intuitive and consequently lack complex features needed by more experienced users. You can also come across services that focus on a broad group of users and give you a powerful feature toolbox, however that in most cases comes at a more expensive price of such a service. Make sure you're aware of your requirements so that you purchase a software that provides all the features you look for.
SurveyExpression Pricing Plans:
Free
$300/year
$2,400/year
SurveyExpression Pricing Plans:
Free Trial
Free Account
Free
Corporate Account
$300/year
Dedicated Account
$2,400/year
SurveyExpression offers three accounts:
Free Account
Corporate Account ($300/year)
Dedicated Account ($2,400/year)
We are aware that when you make a decision to buy a Customer Support Software it’s vital not only to find out how experts rank it in their reviews, but also to find out whether the real clients and companies that bought it are actually content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SurveyExpression reviews across a wide range of social media sites. The data is then presented in a simple to understand form indicating how many clients had positive and negative experience with SurveyExpression. With that information available you will be ready to make an informed purchasing choice that you won’t regret.
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