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SurveySensum Review
What is SurveySensum?
SurveySensum is an artificial intelligence-enabled experience management platform that assists organizations in enhancing their customer experiences by transforming consumer input into actionable data.
Its integration with numerous email and messaging apps empowers users to generate, disseminate, and analyze surveys quickly. Some of the survey types that the platform supports are NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score). These surveys assist businesses in gathering feedback in real time and use it to improve the quality of their service and interactions with customers.
SurveySensum is proud to serve over 500 businesses in over 40 countries, including the US and Asia. It makes it easy and cheap for businesses to get real-time, omnichannel customer data. As a result of its partnerships with businesses in FMCG, banking, retail, and the car industry, SurveySensum increases customer happiness, loyalty, and lifetime value.
Show MoreOverview of SurveySensum Benefits
Improved Customer Insights
SurveySensum enables organizations to gain comprehensive insight into consumer demands, preferences, and pain points by collecting feedback across numerous channels. This allows businesses to serve their customers better.
Increased Response Rates
The platform’s user-friendliness and accessibility, mainly through mobile-friendly channels like WhatsApp, can potentially increase client engagement and response rates.
Faster Decision-Making
To resolve customer issues, improve products, or optimize services, businesses can immediately assess feedback and make informed decisions thanks to real-time analytics.
Enhanced Customer Retention
Increasing customer happiness and loyalty is essential for retaining customers and achieving long-term success. Companies can improve customer satisfaction and loyalty by actively listening to and acting on customer feedback.
Operational Efficiency
Because of automation features, the personnel required for survey administration and data analysis are reduced, enabling staff members to concentrate on more valuable activities.
Customizable Solutions
Businesses have the flexibility to personalize the tools to match their specific requirements, which significantly improves the relevance and efficacy of the insights acquired. The capacity to create surveys and the analytics dashboard make this possible.
Strategic Growth
Suppose businesses have thorough insights into their customers’ behavior and preferences. In that case, they will be able to better match their strategic initiatives with their customers’ expectations, which will encourage growth and innovation.
Show MoreOverview of SurveySensum Features
- Customizable Templates
- Multi-Channel Distribution
- Offline Response Collection
- Reporting/Analytics
- Response Quotas
- Site Intercept Survey
Awards & Quality Certificates
SurveySensum Position In Our Categories
Since companies have distinct business-related demands, it is sensible they steer clear of going for a one-size-fits-all, ideal software product. Regardless, it would be almost impossible to try to chance on such application even among recognizable software products. The best thing to undertake would be to tabulate the several key functions that require analysis like essential features, budget, technical skill capability of the employees, company size, etc. Thereafter, you should double down on the research fully. Read some SurveySensum analyses and look over each of the applications in your shortlist more closely. Such all-encompassing research ensure you steer clear of poorly fit applications and buy the one which includes all the features your company requires.
Position of SurveySensum in our main categories:
TOP
20
SurveySensum is one of the top 20 Survey Tools products
If you are interested in SurveySensum it may also be a good idea to analyze other subcategories of Best Survey Tools gathered in our base of SaaS software reviews.
Organizations have different needs and requirements and no software solution can be just right in such a condition. It is pointless to try to find a perfect out-of-the-box software system that fulfills all your business needs. The intelligent thing to do would be to customize the solution for your specific requirements, employee skill levels, budget, and other elements. For these reasons, do not hurry and pay for well-publicized popular systems. Though these may be widely used, they may not be the perfect fit for your specific wants. Do your homework, investigate each short-listed application in detail, read a few SurveySensum Best Survey Tools reviews, speak to the vendor for explanations, and finally choose the product that presents what you need.
How Much Does SurveySensum Cost?
SurveySensum Pricing Plans:
Free Trial
Free
$0/month
Enterprise
Contact Vendor
What are SurveySensum pricing details?
SurveySensum Pricing Plans:
Free Trial
Free
$0/month
Enterprise
Contact Vendor
SurveySensum provides enterprise pricing details for different business scales. They offer a free plan to start off and customers can book a quotation for a more premium plan.
Free – $0/month
- 25 responses per month
- 500 emails per month
- Unlimited surveys
- Unlimited users
- Unlimited questions
Enterprise – By quote
- Monthly CX Consulting
- Dedicated CX Manager
- Priority support less than 4 hours
- Unlimited training for your teams
- Implementation support: from designing surveys, to create monthly reports, dashboards, etc.
User Satisfaction
Positive Social Media Mentions
42
Negative Social Media Mentions
0
We realize that when you make a decision to get a Survey Tools it’s important not only to learn how experts rank it in their reviews, but also to check if the real users and enterprises that use it are actually happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SurveySensum reviews across a broad array of social media sites. The data is then presented in an easy to understand way revealing how many users had positive and negative experience with SurveySensum. With that information at hand you will be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SurveySensum?
SurveySensum can integrate with the following third-party platforms, such as:
- Outlook
- Slack
- Intercom
- Hubspot
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