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SurveySensum Review
What is SurveySensum?
SurveySensum is an artificial intelligence-enabled experience management platform that assists organizations in enhancing their customer experiences by transforming consumer input into actionable data.
Its integration with numerous email and messaging apps empowers users to generate, disseminate, and analyze surveys quickly. Some of the survey types that the platform supports are NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score). These surveys assist businesses in gathering feedback in real time and use it to improve the quality of their service and interactions with customers.
SurveySensum is proud to serve over 500 businesses in over 40 countries, including the US and Asia. It makes it easy and cheap for businesses to get real-time, omnichannel customer data. As a result of its partnerships with businesses in FMCG, banking, retail, and the car industry, SurveySensum increases customer happiness, loyalty, and lifetime value.
Show MoreOverview of SurveySensum Benefits
Improved Customer Insights
SurveySensum enables organizations to gain comprehensive insight into consumer demands, preferences, and pain points by collecting feedback across numerous channels. This allows businesses to serve their customers better.
Increased Response Rates
The platform’s user-friendliness and accessibility, mainly through mobile-friendly channels like WhatsApp, can potentially increase client engagement and response rates.
Faster Decision-Making
To resolve customer issues, improve products, or optimize services, businesses can immediately assess feedback and make informed decisions thanks to real-time analytics.
Enhanced Customer Retention
Increasing customer happiness and loyalty is essential for retaining customers and achieving long-term success. Companies can improve customer satisfaction and loyalty by actively listening to and acting on customer feedback.
Operational Efficiency
Because of automation features, the personnel required for survey administration and data analysis are reduced, enabling staff members to concentrate on more valuable activities.
Customizable Solutions
Businesses have the flexibility to personalize the tools to match their specific requirements, which significantly improves the relevance and efficacy of the insights acquired. The capacity to create surveys and the analytics dashboard make this possible.
Strategic Growth
Suppose businesses have thorough insights into their customers’ behavior and preferences. In that case, they will be able to better match their strategic initiatives with their customers’ expectations, which will encourage growth and innovation.
Show MoreOverview of SurveySensum Features
- Customizable Templates
- Multi-Channel Distribution
- Offline Response Collection
- Reporting/Analytics
- Response Quotas
- Site Intercept Survey
Awards & Quality Certificates
SurveySensum Position In Our Categories
Knowing that companies have unique business needs, it is only logical they steer clear of buying a one-size-fits-all, ideal business application. At any rate, it would be futile to pinpoint such an app even among well-known software systems. The practicable thing to do should be to set down the several main aspects that merit inspection including crucial features, packages, technical skill ability of the employees, business size, etc. The second step is, you should follow through your product research comprehensively. Go over some of these SurveySensum evaluations and explore the other software options in your list in detail. Such comprehensive product research ascertains you circumvent unfit applications and buy the system which offers all the function your company requires in growing the business.
Position of SurveySensum in our main categories:
TOP
20
SurveySensum is one of the top 20 Survey Tools products
If you are interested in SurveySensum it may also be a good idea to check out other subcategories of Survey Tools listed in our database of SaaS software reviews.
There are well-liked and widely used systems in each software category. But are they necessarily the best fit for your organization’s special requirements? A market-leading software solution may have thousands of users, but does it present what you require? For this reason, do not blindly spend on popular systems. Read at least a few SurveySensum Survey Tools reviews and think about the factors that you wish to have in the software such as the price, main functionality, available integrations etc. Then, choose a few systems that fit your requirements. Check out the free trials of these apps, read online comments, get explanations from the vendor, and do your homework thoroughly. This in-depth groundwork is certain to aid you select the most excellent software solution for your company’s special needs.
How Much Does SurveySensum Cost?
SurveySensum Pricing Plans:
Free Trial
Free
$0/month
Enterprise
Contact Vendor
What are SurveySensum pricing details?
SurveySensum Pricing Plans:
Free Trial
Free
$0/month
Enterprise
Contact Vendor
SurveySensum provides enterprise pricing details for different business scales. They offer a free plan to start off and customers can book a quotation for a more premium plan.
Free – $0/month
- 25 responses per month
- 500 emails per month
- Unlimited surveys
- Unlimited users
- Unlimited questions
Enterprise – By quote
- Monthly CX Consulting
- Dedicated CX Manager
- Priority support less than 4 hours
- Unlimited training for your teams
- Implementation support: from designing surveys, to create monthly reports, dashboards, etc.
User Satisfaction
Positive Social Media Mentions
42
Negative Social Media Mentions
0
We are aware that when you make a decision to get a Survey Tools it’s vital not only to see how professionals rank it in their reviews, but also to discover whether the real clients and companies that use this software are actually satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SurveySensum reviews across a wide array of social media sites. The data is then displayed in a simple to understand format indicating how many people had positive and negative experience with SurveySensum. With that information at your disposal you will be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SurveySensum?
SurveySensum can integrate with the following third-party platforms, such as:
- Outlook
- Slack
- Intercom
- Hubspot
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