Switchvox Review

Our score: 8.8 User satisfaction: 86%

What is Switchvox?

Switchvox is an easy-to-use yet powerful VoIP business phone system designed by Digium for smart and modern businesses with more than five users. This is a customizable communication solution that empowers businesses to transition from simple telephony to multi-faceted unified communication solution. The platform is designed around the state-of-the-art Asterisk open-source software, and it integrates all office communications to save time and money.

Switchvox is offered as either on-premise PBX solution or a hosted VoIP service. However, business with multiple office locations can deploy a hybrid Switchvox solution in which the cloud-based and on-premise systems are joined to functions together as a solitary system. The system eliminates the complexity of legacy phone systems with an intuitive web interface and advanced features which include reporting, call center, call distribution, operations center, and more.

Overview of Switchvox Benefits

Switchvox is a comprehensive unified communication system that offers all the features you expect from an advanced phone system. It authenticates that an all-in-one unified communication (UC) system can be simple without compromising on its power and capability. The solution extends beyond just voice and empowers you to leverage components of unified communication solution to unravel business challenges.

One of its highlights is the ease of use. Switchvox is a fully-featured platform that requires no special skills to install, use, and maintain. It comes with a point-and-click, web-based interface that simplifies all the basic tasks including searching employees in the company directory, customizing speed dials, forwarding calls, real-time chat and video, and transferring calls. The interface concentrates on both the configuration and enhancement of business processes to makes every task intuitive. With Switchvox optimizing your business process is no longer an arduous choice between enhancement and cost.

Another notable feature is the reporting and analytics module which delivers scheduled and professional ad-hoc data on all calls of the phone system. The data is availed in web-based tables, charts, and logs or as XML or XLS raw data files. Reports generated from the data enable the management staff to visualize call flow data and monitor changes in the phone and staffing systems.  The queue reports deliver graphical charts showing meaningful trends that can help you boost the customer service and sales process.

Overview of Switchvox Features

  • Operations center
  • Call center
  • Call distribution
  • Reporting
  • Mobile
  • Salesforce integration

Switchvox Position In Our Categories

Knowing that businesses have distinctive business-related requirements, it is prudent they steer clear of adopting an all-encompassing, “perfect” business program. Needless to say, it is troublesome to try to pinpoint such an app even among branded software products. The better thing to do should be to take note of the numerous essential functions which merit investigation such as essential features, price plans, technical skill ability of staff, business size, etc. The second step is, you should conduct your research thoroughly. Have a look at some of these Switchvox review articles and scrutinize the other solutions in your shortlist in detail. Such detailed research ascertain you circumvent poorly fit apps and choose the one that offers all the aspects your business requires for success.

Position of Switchvox in our main categories:

TOP 20

Switchvox is one of the top 20 Business Phone Systems products

If you are considering Switchvox it could also be beneficial to examine other subcategories of Business Phone Systems collected in our database of SaaS software reviews.

Companies have diverse wants and requirements and no software solution can be ideal in such a condition. It is pointless to try to find a perfect off-the-shelf software system that fulfills all your business wants. The smart thing to do would be to customize the system for your special requirements, employee skill levels, budget, and other aspects. For these reasons, do not rush and invest in well-publicized leading applications. Though these may be widely used, they may not be the best fit for your specific wants. Do your homework, look into each short-listed system in detail, read a few Switchvox Business Phone Systems reviews, call the vendor for explanations, and finally select the application that offers what you need.

How Much Does Switchvox Cost?

Switchvox Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Digium doesn’t provides Switchvox enterprise pricing information to the public. Contact the vendor for a detail pricing structure.

User Satisfaction

Positive Social Media Mentions 30
Negative Social Media Mentions 3

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Switchvox reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Switchvox. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Switchvox pricing details?

Switchvox Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Digium doesn’t provides Switchvox enterprise pricing information to the public. Contact the vendor for a detail pricing structure.

What integrations are available for Switchvox?

Switchvox integrates with the following business systems and applications:

  • Salesforce
  • Outlook

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Reviewed By Nestor Gilbert
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