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UniTel Voice Review

UniTel Voice
Our score: 7.7 User satisfaction: 89%

What is UniTel Voice?

UniTel Voice is a robust virtual business phone system for small businesses, medium-sized businesses, freelancers, and nonprofit organizations. It’s a powerful Private Branch Exchange (PBX) that offers complete communication solutions to empower entrepreneurs to operate and grow businesses from anywhere. The software enables businesses to look and sound like fortune 500 companies by adding a toll-free business number to the existing office, home or cell phone.

UniTel Voice stands out because of its network reliability and dedicated customer service. It empowers businesses to stay connected and know when a customer is calling so they can provide professional answers. Some of its main features include call recording, call blasting, SIP trunks, audio conference bridge, unlimited call handling, Virtual auto attendant, call announcement, on-hold music, call transferring, call logs and call blocking.

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Overview of UniTel Voice Benefits

UniTel Voice is a reliable business phone system that empowers you to impress customers with personalized greetings. It helps you customize greeting so that you sound professional when a customer calls your business number. The platform also gives you a host of voice menu options, business voicemail, and call forwarding that empower you to keep the business operating after hours. The call forwarding feature permits you to direct calls to a colleague when you can’t take them. Alternatively, you can forward the calls to the company voicemail or a professional crafted unavailable greeting.

The platform requires no additional phone system since it works with the existing home, office, or cell phones. It’s completely virtual which means it cuts the cost of purchasing, installing, and maintaining an expensive phone system hardware. Its deployment also means it’s a breeze to implement this system even without the help of an IT expert. Better still, UniTel Voice allows you to give every employee their unique extension. You can also structure department extensions that ring several phones in order and forward calls anywhere: office, home, cell phones.

Additionally, UniTel Voice makes it easy to know who is calling and not to miss any call. It makes it easy to receive voicemails, faxes, and calls on any device even when you are out of office. The platform sends smartphone app and emails notifications whenever a new voicemail or fax arrives. You can also send faxes online without the help of a fax machine.

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Overview of UniTel Voice Features

  • SIP trunks
  • Audio conference bridge
  • Call blasting
  • Call recording
  • Call scheduling
  • Follow me find me
  • Unlimited call handling
  • On-hold music
  • Call announcement
  • Virtual auto attendant
  • Add-on number
  • Miss call notifications
  • Conference call 3way
  • Call transferring
  • IOS and Android app
  • Caller ID display
  • Call blocking
  • Call logs
  • Dial-by-name directory
  • Voicemail-to-email/APP
  • Send and receive faxes
  • Make outbound calls
  • Manage everything online
  • Voice talent studio

UniTel Voice Position In Our Categories

Since companies have distinctive business-related requirements, it is reasonable that they abstain from adopting a one-size-fits-all, ”best” software product. Be that as it may, it would be futile to find such an app even among popular software products. The clever step to do can be to write down the numerous significant factors which require analysis including crucial features, plans, skill competence of the employees, business size, etc. Then, you must perform your research comprehensively. Go over some of these UniTel Voice evaluations and scrutinize each of the solutions in your shortlist more closely. Such comprehensive research guarantee you avoid poorly fit software products and subscribe to the one that provides all the benefits your business requires.

Position of UniTel Voice in our main categories:

TOP 50

UniTel Voice is one of the top 50 Business Phone Systems products

If you are interested in UniTel Voice it might also be sensible to analyze other subcategories of Business Phone Systems gathered in our database of SaaS software reviews.

There are popular and widely used solutions in each software group. But are they necessarily the best fit for your company’s specific wants? A popular software solution may have thousands of users, but does it offer what you require? For this reason, do not blindly invest in popular systems. Read at least a few UniTel Voice Business Phone Systems reviews and mull over the aspects that you desire in the software such as the fees, main features, available integrations etc. Then, shortlist a few apps that fit your requirements. Try out the free trials of these platforms, read online reviews, get explanations from the seller, and do your investigation meticulously. This exhaustive groundwork is certain to help you choose the most excellent software platform for your company’s specific wants.

How Much Does UniTel Voice Cost?

UniTel Voice Pricing Plans:

Free Trial

Starter

$9.99/month

Plus

$19.99/month

Pro

$29.99/month

Unlimited

$69.99/month

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What are UniTel Voice pricing details?

UniTel Voice Pricing Plans:

Free Trial

Starter

$9.99/month

Plus

$19.99/month

Pro

$29.99/month

Unlimited

$69.99/month

UniTel Voice offers a straightforward enterprise pricing structure with simple plans:

Starter @ $9.99/month

  • 500 minutes/month
  • 1 tollfree or local number
  • Unlimited extensions and voicemail boxes
  • Send and receive faxes
  • All UniTel Voice features

Plus @ $19.99/month

  • Everything in Starter
  • 1500/month

Pro @ $29.99/month

  • Everything in Plus
  • 3000 minutes/month

Unlimited @ $69.99/month

  • Everything in Pro
  • Unlimited monthly minutes

User Satisfaction

Positive Social Media Mentions 41
Negative Social Media Mentions 4

We realize that when you decide to get a Business Phone Systems it’s important not only to learn how professionals rank it in their reviews, but also to find out whether the real users and companies that use these solutions are genuinely satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and UniTel Voice reviews across a broad range of social media sites. The data is then displayed in an easy to digest form indicating how many people had positive and negative experience with UniTel Voice. With that information at your disposal you should be ready to make an informed business decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for UniTel Voice?

No available information.

UniTel Voice User Reviews

UniTel Voice average rating:

Average score
5/5 (2 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

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The most favorable review

Amely

PROS: Easy to set up and use. Excellent customer support tool.

CONS: So far, so good, nothing terrible to complain about.

Reviewed 5 years ago

Read full review >

The least favorable review

Amely

PROS: Easy to set up and use. Excellent customer support tool.

CONS: So far, so good, nothing terrible to complain about.

Reviewed 5 years ago

Read full review >

More reviews from 2 actual users:

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  • Most negative

Convenient, accessible

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Emilie
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 22.08.2021 Company Size: More than 100 Employees Industry: Law Practice

PROS: Easy to use, accessible for clients, gave me more privacy as I do not need to give out my phone number to clients.

CONS: None.

What do you think about this review?

Great Poor

Gets the job done

Read full review >
Amely
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.06.2021 Company Size: 11-50 Employees Industry: N/A

PROS: Easy to set up and use. Excellent customer support tool.

CONS: So far, so good, nothing terrible to complain about.

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UniTel Voice user reviews

Convenient, accessible

Read full review >
Emilie
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 22.08.2021 Company Size: More than 100 Employees Industry: Law Practice

Gets the job done

Read full review >
Amely
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.06.2021 Company Size: 11-50 Employees Industry: N/A
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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