- Home
- IT Service Software
- Symphony Summit
Symphony Summit Review
What is Symphony Summit?
Symphony Summit is an advanced and intelligent cloud-based ITIL service management platform that utilizes latest innovations in IT technology including mobility, analytics, and automation to enable IT service firms and CIOs enhance the productivity of their IT service operations while bringing down their operational costs and removing usual complexities involved.
With Symphony Summit IT Service Management, users are able to build operational intelligence via contextual data correlation from various systems. The operational intelligence it gathers afford IT analysts with more enhanced situational awareness of their IT infrastructure and provides them with recommended corrective actions to issues and problems in real-time.
Other powerful features include a flexible and comprehensive Runbook Automation (RBA) engine, gamification, and feature-rich Android and iOS mobile apps for continuous productivity and unhindered access even when on the go or away from the office.
Show MoreOverview of Symphony Summit Benefits
Symphony Summit IT Service Management gives you and your IT service company a robust, powerful IT service management platform to help you address the ever-growing list of requirements from your clients that revolve around greater IT sophistication and intuitive responses while keeping expenses low.
The software makes it possible for IT organizations to deliver premium IT services and applications that meet client specifications and requirements while addressing shrinking budgets and compliance.
Via its Productivity 360 engine, you and your team are treated to a host of effective employee engagement tools, including operational intelligence, contextual information, knowledge management, pattern analysis, service automation, gamification, and more.
With Symphony Summit IT Service Management, you and your IT crew are able to work effectively and efficiently as you have access to all information that can help you with your current tasks. You can access all related previous scenarios, resolutions provided, related problems and associated work orders and change processes that were implemented as part of the solution so you can address the problem at hand more efficiently.
Symphony Summit IT Service Management speeds up many of your processes through its auto-remediation capability. Traditionally, human practices involve testing and observing permissions and check if conditions are fulfilled before they are deemed ready for the next phase. Symphony Summit IT Service Management eliminates the need to wait as it accelerates the journey through well written and verified script.
Many repetitive tasks require human intelligence but as workflows go on a replay, fatigue sets in and this result in human errors. Symphony Summit IT Service Management automates these tasks, eliminating instances of human error from the picture and helping you deliver high quality IT services and applications.
Show MoreOverview of Symphony Summit Features
- IT Service Management
- IT Asset Management
- Availability Management
- Project Management
- Gamification
- Performance Metrics
- Contextual Information
- Knowledge Management
- Pattern Analysis
- Service Aitomation
- Auto Remediation
- Resource Fulfilment
- Skill Management
What Problems Will Symphony Summit Solve?
1. The tool doesn’t hamper you with codes. It gives you an environment where the understanding of ITIL is more required rather than to have a background and skills in programming. Analysts can modify the tool as per the requirement, just by following the ITIL framework.
2. The tool simplifies service automation. Service automation greatly streamlines your processes by reducing repetitive tasks, contributing to the effective utilization of resources. Tickets with specific queue, fields, configuration can be automatically assigned to specific queue.
3. The tool offers gamification. Service Skill management and gamification enable end users to fully maximize the tool. Tickets can be routed or assigned to specific analysts who are already predefined to handle specific issues, where as gamification allows users to gauge and improve analyst skill enhancement and coaching.
Awards & Quality Certificates
Symphony Summit Position In Our Categories
Knowing that companies have distinctive business requirements, it is only prudent they avoid purchasing a one-size-fits-all, “perfect” business program. Just the same, it would be difficult to come across such application even among widely used software products. The practicable thing to do would be to shortlist the varied important factors that require careful thought including major features, costing, skill competence of the employees, organizational size, etc. Next, you should follow through the product research comprehensively. Go over some of these Symphony Summit evaluations and scrutinize each of the software solutions in your shortlist in detail. Such all-encompassing research can make sure you avoid poorly fit applications and subscribe to the system that has all the function your business requires to realize efficiency.
Position of Symphony Summit in our main categories:
TOP
200
Symphony Summit is one of the top 200 Customer Support Software products
TOP
500
Symphony Summit is one of the 500 IT Management Software products
Organizations have different wants and requirements and no software platform can be ideal in such a condition. It is pointless to try to find an ideal off-the-shelf software system that fulfills all your business wants. The intelligent thing to do would be to adapt the system for your specific requirements, staff member skill levels, budget, and other factors. For these reasons, do not hasten and subscribe to well-publicized leading solutions. Though these may be widely used, they may not be the perfect fit for your specific needs. Do your groundwork, check out each short-listed system in detail, read a few Symphony Summit IT Service Software reviews, speak to the seller for explanations, and finally select the app that offers what you need.
How Much Does Symphony Summit Cost?
Symphony Summit Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Symphony Summit pricing details?
Symphony Summit Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
10
Negative Social Media Mentions
0
We realize that when you choose to purchase a IT Service Software it’s vital not only to see how professionals evaluate it in their reviews, but also to discover whether the real clients and companies that purchased this software are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Symphony Summit reviews across a vast range of social media sites. The data is then displayed in an easy to digest format showing how many clients had positive and negative experience with Symphony Summit. With that information at hand you will be prepared to make an informed business decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Symphony Summit?
Symphony Summit Service Management offers the following integration options:
- REST API
- DB
Symphony Summit
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Symphony Summit Alternatives
Top Competitors To Symphony Summit By Price
Product name:
Price:
Trending IT Service Software Reviews
Symphony Summit Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?