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Trustpilot REVIEW

Feedback & Reviews Management Software

No user reviews
USER SATISFACTION 94%
OUR SCORE 8.7

What is Trustpilot?

TrustPilot is a system which functions as a review community that connects businesses with their consumers and aims in building trust and transparency between the two sides. With TrustPilot, businesses are able to build a strong brand reputation as they are enabled to gather feedback from their customers, know their customers better, and showcase their brand, products, and services.

Leveraging authentic reviews from real customers, TrustPilot helps promote consumer trust and confidence, resulting in large volumes of incoming traffic and better conversion rates.

The system also offers traffic boost via paid and organic search. TrustPilot also enables both businesses and customers to interact. This functionality allows businesses to respond to both positive and negative reviews, reconnect and rescue dissatisfied customers, and enhance retention rate.

Overview of Trustpilot Benefits

TrustPilot gives you the platform to fully harness your customer feedback and comments, turning them into your most powerful marketing tool. People are now looking at product reviews from actual consumers as a gauge to whether make the purchase or not. Customer reviews provide consumers the human, emotional side of customer experience prior to making a purchasing decision. Product reviews from customers are effective and can easily influence one’s buying decision.

With TrustPilot, businesses are able to collect authentic consumer feedback and reviews, make them accessible to other customers to help them make informed purchasing decisions. Transparent reviews help strengthen relationships between sellers and customers, resulting in strong consumer trust. Armed with reliable product information and experience, people have more confidence to make that purchase, leading to better business revenue and growth.

Not all customers have positive experiences to share. With TrustPilot, you are able to identify customers who provided negative reviews and make the necessary actions to engage them and bring them back to the fold with assurances and incentives. You can also use these negative feedback to discover areas where your brands can improve and grow your client base.

More than 120,000 companies from 65 companies have experienced significant business growth since getting reviewed by TrustPilot, including WordPress and Dior. Your business could be next.

Overview of Trustpilot Features

  • Rate and review over 120,000 companies in over 20 categories
  • Receive and publish customer reviews
  • Design and send out review request forms to your best customers
  • Discover, filter, and respond to reviews received from customers
  • Integrate reviews with third-party apps

Trustpilot Position In Our Categories

Position of Trustpilot in our main categories:

100

Trustpilot is one of the top 100 CRM Software products

100

Trustpilot is one of the 100
CRM Software products


Trustpilot is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#10
Category:Position:
Feedback & Reviews Management Software#10

It's important to keep in mind that virtually no software in the CRM Software category will be a perfect solution able to match all the requirements of all business types, sizes and industries. It may be a good idea to read a few Trustpilot reviews first as some services can perform well just in a really small group of applications or be prepared with a really specific industry in mind. Others may work with a goal of being easy and intuitive and therefore lack complex features needed by more experienced users. You can also find software that cater to a broad group of users and give you a complex feature base, however this frequently comes at a more significant cost of such a software. Be certain that you're aware of your needs so that you purchase a software that offers all the features you search for.

How Much Does Trustpilot Cost?

Trustpilot offers four enterprise pricing plans for users to consider. Give the details a look, and select the best plan for your business:

Free – $0/month

  • Basic starter package

Lite – from $299/month (annual billing)

  • Collect and display reviews on-site
  • Improve advertising RO

Pro – from $549/month (annual billing) 

  • All Lite features
  • Improve website conversion rates
  • Make data-driven business decisions
  • Increase social media presence

Enterprise – Contact for Enterprise Pricing

  • All Pro features
  • Complete customization
  • Comprehensive account management
  • Integrate with in-house business tools

User Satisfaction

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Trustpilot reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Trustpilot. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

89

NEGATIVE SOCIAL MENTIONS

6

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TICKETS

What are Trustpilot pricing details?

Trustpilot offers four enterprise pricing plans for users to consider. Give the details a look, and select the best plan for your business:

Free – $0/month

  • Basic starter package

Lite – from $299/month (annual billing)

  • Collect and display reviews on-site
  • Improve advertising RO

Pro – from $549/month (annual billing) 

  • All Lite features
  • Improve website conversion rates
  • Make data-driven business decisions
  • Increase social media presence

Enterprise – Contact for Enterprise Pricing

  • All Pro features
  • Complete customization
  • Comprehensive account management
  • Integrate with in-house business tools

What integrations are available for Trustpilot?

No information available.

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