VisionFlow Review
What is VisionFlow?
VisionFlow is a software suite that can be deployed on all fronts: either through the web, cloud or on-premise. As a help desk software, it can be used for the following: 1) as a general customer support tool to handle incoming questions and requests via chat/email/phone/forms 2) as an internal help desk tool to support your organization internally; and 3) as a product support tool.
The system is easy to use , very flexible and highly configurable. You can get started quickly by using a very simple set-up or make it as advanced as you like.
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Overview of VisionFlow Benefits
The many VisionFlow benefits are listed below:
- Cut customer wait time
- Get a 50 – 100% efficiency improvement
- Improved agent productivity
- Improved customer involvement
- All customer conversations in one place with complete traceability
- Easily add a customer support/help center to your website
- Easily add a knowledge base in your customer portal as part of 24/7 support center
- Track & monitor all customer tickets
- Improve overall customer satisfaction
Overview of VisionFlow Features
- Customer and contact management
- Email ticketing system
- Personal dashboard
- Flexible task and event management
- Complete traceability with customer and contact logging
- Sales/marketing calendar with Outlook integration
- Product/services catalogue
- File and document management with complete indexing and search
- Mass email
- Web forms
- Sales chat tool for easy web site integration
- Email integration with templates
- Flexible workflow and process management
- Customer project management
- SLA’s with escalations to make sure service targets and customer retention targets are met
- Data import and export capabilities
- Web service API for integration with back end systems
- Completely web based with mobile app
VisionFlow Position In Our Categories
Since businesses have special business wants, it is only prudent that they steer clear of paying for a one-size-fits-all, ideal software product. Nevertheless, it is difficult to try to discover such application even among recognizable software solutions. The clever thing to undertake can be to write the numerous important aspects that demand inspection such as major features, pricing, technical skill levels of staff members, company size, etc. Thereafter, you must conduct the research comprehensively. Browse through some of these VisionFlow review articles and explore the other software products in your shortlist in detail. Such well-rounded product research guarantees you take out poorly fit software products and select the one which meets all the features your company requires to be successful.
Position of VisionFlow in our main categories:
TOP
500
VisionFlow is one of the top 500 Business Process Management Software products
TOP
200
VisionFlow is one of the 200 Help Desk Software products
If you are interested in VisionFlow it may also be beneficial to examine other subcategories of Business Process Management Software collected in our base of SaaS software reviews.
It is essential to note that virtually no service in the Business Process Management Software category will be a perfect solution that can meet all the needs of all business types, sizes and industries. It may be a good idea to read a few VisionFlow Business Process Management Software reviews first as certain software can dominate only in a very small group of applications or be designed with a very specific type of industry in mind. Others might function with a goal of being easy and intuitive and as a result lack advanced functions desired by more experienced users. You can also find solutions that focus on a broad group of customers and provide a complex feature toolbox, but this in most cases comes at a more expensive price of such a software. Make sure you're aware of your requirements so that you get a software that offers specifically the elements you look for.
How Much Does VisionFlow Cost?
VisionFlow Pricing Plans:
Free Trial
Small
19 euros user/month
Medium
33 euros user/month
Large
47 euros user/month
Pick & Choose
By quote
What are VisionFlow pricing details?
VisionFlow Pricing Plans:
Free Trial
Small
19 euros user/month
Medium
33 euros user/month
Large
47 euros user/month
Pick & Choose
By quote
7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.
For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.
The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.
There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Business Process Management Software it’s vital not only to learn how experts rank it in their reviews, but also to discover whether the actual users and businesses that use it are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and VisionFlow reviews across a vast array of social media sites. The data is then presented in an easy to understand way showing how many people had positive and negative experience with VisionFlow. With that information at hand you should be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for VisionFlow?
There is a VisionFlow mobile app available. Other integrations not specified.
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