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VisionFlow Review

VisionFlow
Our score: 7.2 User satisfaction: N/A

What is VisionFlow?

VisionFlow is a software suite that can be deployed on all fronts: either through the web, cloud or on-premise.  As a help desk software, it can be used for the following:  1) as a general customer support tool to handle incoming questions and requests via chat/email/phone/forms 2) as an internal help desk tool to support your organization internally; and 3) as a product support tool.

The system is easy to use , very flexible and highly configurable. You can get started quickly by using a very simple set-up or make it as advanced as you like.

 

Overview of VisionFlow Benefits

The many VisionFlow benefits are listed below:

  • Cut customer wait time
  • Get a 50 – 100% efficiency improvement
  • Improved agent productivity
  • Improved customer involvement
  • All customer conversations in one place with complete traceability
  • Easily add a customer support/help center to your website
  • Easily add a knowledge base in your customer portal as part of 24/7 support center
  • Track & monitor all customer tickets
  • Improve overall  customer satisfaction

Overview of VisionFlow Features

  • Customer and contact management
  • Email ticketing system
  • Personal dashboard
  • Flexible task and event management
  • Complete traceability with customer and contact logging
  • Sales/marketing calendar with Outlook integration
  • Product/services catalogue
  • File and document management with complete indexing and search
  • Mass email
  • Web forms
  • Sales chat tool for easy web site integration
  • Email integration with templates
  • Flexible workflow and process management
  • Customer project management
  • SLA’s with escalations to make sure service targets and customer retention targets are met
  • Data import and export capabilities
  • Web service API for integration with back end systems
  • Completely web based with mobile app

VisionFlow Position In Our Categories

Bearing in mind businesses have particular business-related requirements, it is only sensible they abstain from purchasing an all-in-one, “perfect” software. Having said that, it is futile to find such an app even among widely used software products. The reasonable thing to undertake should be to list the several vital aspects that necessitate investigation like major features, packages, technical skill aptitude of staff, business size, etc. The second step is, you must conduct your product research thoroughly. Read some VisionFlow evaluations and check out each of the software options in your shortlist in detail. Such detailed product research guarantees you circumvent mismatched software products and pay for the system that offers all the aspects you require company requires to realize efficiency.

Position of VisionFlow in our main categories:

TOP 500

VisionFlow is one of the top 500 Business Process Management Software products

TOP 100

VisionFlow is one of the 100 Help Desk Software products

If you are interested in VisionFlow it could also be beneficial to check out other subcategories of Business Process Management Software collected in our database of B2B software reviews.

Each business has its own characteristics, and can need a special Business Process Management Software solution that will be designed for their business size, type of clients and staff and even individual niche they deal with. It's not wise to count on finding a perfect software that is going to work for every company regardless of their history is. It may be a good idea to read a few VisionFlow Business Process Management Software reviews first and even then you should remember what the solution is supposed to do for your company and your workers. Do you require an easy and straightforward service with only essential functions? Will you really make use of the complex tools required by pros and big enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid solution that will match your budget.

How Much Does VisionFlow Cost?

VisionFlow Pricing Plans:

Free Trial

Small

19 euros user/month

Medium

33 euros user/month

Large

47 euros user/month

Pick & Choose

By quote

7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.

For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.

The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.

There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.

 

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Business Process Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and VisionFlow reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with VisionFlow. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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VisionFlow Comparisons

What are VisionFlow pricing details?

VisionFlow Pricing Plans:

Free Trial

Small

19 euros user/month

Medium

33 euros user/month

Large

47 euros user/month

Pick & Choose

By quote

7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.

For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.

The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.

There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.

 

What integrations are available for VisionFlow?

There is a VisionFlow mobile app available. Other integrations not specified.

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Reviewed By Jenny Chang
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