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Whatfix REVIEW

Customer Experience Management Software

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What is Whatfix?

Whatfix is an award-winning online solution for the businesses to create compelling and interactive guides and walkthroughs on their business websites. The feature rich solution helps the businesses in making their customers better understand their work and convert most of the visitors with the help by attracting them through beautiful designs, and then engage those through various activity tools.

The guides created with Whatfix can be in multiple formats including articles, videos, infographics, charts, slideshows, and scripts. This not only makes it easier for the businesses to make their customers understand their work, but also allows the users to cater to the varying preferences of their customers.

Overview of Whatfix Benefits

Whatfix works on the mantra of Design, Engage, and Analyze; a simple three-step process that, when applied, attracts, engages and retains the visitors on any business platform. In the first step, the solution enables the users to create highly user-friendly guides and walkthroughs that are certainly not boring. Moreover, the creation of these guides and walkthroughs don’t require any coding at all, and the users can create the guides with not more than few clicks.

The next step is engaging the audience with the help of compelling features and touch points in the guides. Apart from the attractive designs and useful information in the guides, what helps the businesses turn their visitors into customers is, keeping them engaged on the site with the help of compelling buttons and CTAs that lead them to chat or knowledge base.

The third step is to analyze the performance of your interactive guides by analyzing the customer engagement statistics. The highly sophisticated and highly advanced analytics features allow the users to track and monitor the performance of their user engagement efforts. With the help of these reports, the users can bring necessary changes to their guides and walkthroughs, and further personalize them to better their performance.

Overview of Whatfix Features

  • Interactive user guides
  • Multiple guide formats including videos, graphics, images, and text.
  • Multi-lingual support
  • Multi-device support
  • Multi-browser compatibility
  • Customizable user interface
  • Self-hosting
  • White label
  • Data analytics
  • API
  • Dynamic URL support
  • User tracking

Whatfix Position In Our Categories

Position of Whatfix in our main categories:


Whatfix is one of the top 100 Customer Experience Management Softwareproducts


Whatfix is one of the 100
Customer Experience Management Software products

If you are considering Whatfix it may also be sensible to investigate other subcategories of Best Customer Experience Management Software listed in our base of SaaS software reviews.

It is essential to keep in mind that almost no service in the Customer Experience Management Software category is a perfect solution that can match all the goals of various company types, sizes and industries. It may be a good idea to read a few Whatfix reviews first as some services might dominate just in a really narrow group of applications or be prepared with a very specific type of industry in mind. Others may function with an idea of being easy and intuitive and therefore lack complicated functionalities desired by more experienced users. You can also find apps that support a large group of users and provide a powerful feature toolbox, but this in most cases comes at a more expensive cost of such a solution. Be certain that you're aware of your requirements so that you choose a service that offers exactly the features you search for.

How Much Does Whatfix Cost?

Whatfix Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Whatfix’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Whatfix reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Whatfix. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Whatfix pricing details?

Whatfix Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Whatfix’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Whatfix?

Whatfix integrates with the following business systems and applications:

  • Google Analytics
  • Zendesk
  • Freshdesk
  • Salesforce Sales Cloud
  • Intercom
  • YouTube
  • Wistia
  • Moodle

User reviews

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