Whatfix Review

Our score: 7.9 User satisfaction: 100%

What is Whatfix?

Whatfix is an award-winning online solution for the businesses to create compelling and interactive guides and walkthroughs on their business websites. The feature rich solution helps the businesses in making their customers better understand their work and convert most of the visitors with the help by attracting them through beautiful designs, and then engage those through various activity tools.

The guides created with Whatfix can be in multiple formats including articles, videos, infographics, charts, slideshows, and scripts. This not only makes it easier for the businesses to make their customers understand their work, but also allows the users to cater to the varying preferences of their customers.

Overview of Whatfix Benefits

Whatfix works on the mantra of Design, Engage, and Analyze; a simple three-step process that, when applied, attracts, engages and retains the visitors on any business platform. In the first step, the solution enables the users to create highly user-friendly guides and walkthroughs that are certainly not boring. Moreover, the creation of these guides and walkthroughs don’t require any coding at all, and the users can create the guides with not more than few clicks.

The next step is engaging the audience with the help of compelling features and touch points in the guides. Apart from the attractive designs and useful information in the guides, what helps the businesses turn their visitors into customers is, keeping them engaged on the site with the help of compelling buttons and CTAs that lead them to chat or knowledge base.

The third step is to analyze the performance of your interactive guides by analyzing the customer engagement statistics. The highly sophisticated and highly advanced analytics features allow the users to track and monitor the performance of their user engagement efforts. With the help of these reports, the users can bring necessary changes to their guides and walkthroughs, and further personalize them to better their performance.

Overview of Whatfix Features

  • Interactive user guides
  • Multiple guide formats including videos, graphics, images, and text.
  • Multi-lingual support
  • Multi-device support
  • Multi-browser compatibility
  • Customizable user interface
  • Self-hosting
  • White label
  • Data analytics
  • API
  • Dynamic URL support
  • User tracking

Whatfix Position In Our Categories

Knowing that companies have specific business-related wants, it is wise they steer clear of choosing a one-size-fits-all, ideal business application. Regardless, it is troublesome to stumble on such an app even among branded software systems. The sensible thing to do is to narrow down the different key functions that require scrutiny like important features, packages, technical skill competence of staff, business size, etc. Next, you should do your product research comprehensively. Have a look at some Whatfix reviews and check out the other applications in your list more closely. Such detailed research can make sure you take out unfit apps and buy the system that delivers all the function your business requires.

Position of Whatfix in our main categories:

TOP 100

Whatfix is one of the top 100 Customer Experience Management Software products

If you are considering Whatfix it might also be sensible to analyze other subcategories of Customer Experience Management Software gathered in our base of SaaS software reviews.

Every enterprise has different requirements and requires an application that can be customized for their size, kind of employees and buyers, and the specific industry they are in. For these reasons, no platform can provide perfect tools off-the-shelf. When you try to find a software product, first be sure what you need it for. Read some Whatfix Customer Experience Management Software reviews and ask yourself do you desire basic tools or do you want advanced functionality? Are there any industry-specific functionalities that you are searching for? Obtain the answers to these questions to assist your search. There are lots of factors that you need to mull over and these include your budget, specific business needs, your organization size, integration needs etc. Take your time, use a few free trials, and finally choose the platform that provides all that you want to boost your organization efficiency and productivity.

How Much Does Whatfix Cost?

Whatfix Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Whatfix’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 99
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Whatfix reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Whatfix. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Whatfix pricing details?

Whatfix Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Whatfix’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Whatfix?

Whatfix integrates with the following business systems and applications:

  • Google Analytics
  • Zendesk
  • Freshdesk
  • Salesforce Sales Cloud
  • Intercom
  • YouTube
  • Wistia
  • Moodle

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Reviewed By Louie Andre
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