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Whatfix Review

Whatfix
Our score: 7.9 User satisfaction: 100%

What is Whatfix?

Whatfix is an award-winning online solution for the businesses to create compelling and interactive guides and walkthroughs on their business websites. The feature rich solution helps the businesses in making their customers better understand their work and convert most of the visitors with the help by attracting them through beautiful designs, and then engage those through various activity tools.

The guides created with Whatfix can be in multiple formats including articles, videos, infographics, charts, slideshows, and scripts. This not only makes it easier for the businesses to make their customers understand their work, but also allows the users to cater to the varying preferences of their customers.

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Overview of Whatfix Benefits

Whatfix works on the mantra of Design, Engage, and Analyze; a simple three-step process that, when applied, attracts, engages and retains the visitors on any business platform. In the first step, the solution enables the users to create highly user-friendly guides and walkthroughs that are certainly not boring. Moreover, the creation of these guides and walkthroughs don’t require any coding at all, and the users can create the guides with not more than few clicks.

The next step is engaging the audience with the help of compelling features and touch points in the guides. Apart from the attractive designs and useful information in the guides, what helps the businesses turn their visitors into customers is, keeping them engaged on the site with the help of compelling buttons and CTAs that lead them to chat or knowledge base.

The third step is to analyze the performance of your interactive guides by analyzing the customer engagement statistics. The highly sophisticated and highly advanced analytics features allow the users to track and monitor the performance of their user engagement efforts. With the help of these reports, the users can bring necessary changes to their guides and walkthroughs, and further personalize them to better their performance.

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Overview of Whatfix Features

  • Interactive user guides
  • Multiple guide formats including videos, graphics, images, and text.
  • Multi-lingual support
  • Multi-device support
  • Multi-browser compatibility
  • Customizable user interface
  • Self-hosting
  • White label
  • Data analytics
  • API
  • Dynamic URL support
  • User tracking

Whatfix Position In Our Categories

Keeping in mind businesses have particular business-related requirements, it is only rational they avoid selecting an all-encompassing, ideal business application. Just the same, it is difficult to try to pinpoint such application even among recognizable software systems. The practicable thing to do would be to write down the numerous main factors that demand research like critical features, pricing, technical skill aptitude of staff members, business size, etc. Then, you should do your product research comprehensively. Read these Whatfix review articles and look into the other software products in your shortlist in detail. Such well-rounded research ensures you circumvent unfit apps and choose the one which offers all the aspects your company requires.

Position of Whatfix in our main categories:

TOP 200

Whatfix is one of the top 200 Customer Experience Management Software products

If you are considering Whatfix it might also be beneficial to investigate other subcategories of Customer Experience Management Software gathered in our base of B2B software reviews.

Every enterprise has its own characteristics, and may require a particular type of Customer Experience Management Software solution that will be fit for their company size, type of clients and staff and even specific niche they support. We advise you don't count on finding a perfect software that is going to work for every company no matter what their history is. It may be a good idea to read a few Whatfix Customer Experience Management Software reviews first and even then you should keep in mind what the solution is intended to do for your business and your employees. Do you need an easy and straightforward service with just elementary features? Will you actually make use of the advanced tools required by experts and big enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a solid app that will fit your budget.

How Much Does Whatfix Cost?

Whatfix Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Whatfix pricing details?

Whatfix Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Whatfix’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 99
Negative Social Media Mentions 0

We know that when you decide to get a Customer Experience Management Software it’s vital not only to learn how professionals rank it in their reviews, but also to check whether the real clients and businesses that use it are actually content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Whatfix reviews across a vast array of social media sites. The data is then displayed in an easy to understand way revealing how many users had positive and negative experience with Whatfix. With that information available you should be prepared to make an informed business choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Whatfix?

Whatfix integrates with the following business systems and applications:

  • Google Analytics
  • Zendesk
  • Desk.com
  • Freshdesk
  • Salesforce Sales Cloud
  • Intercom
  • YouTube
  • Wistia
  • Moodle
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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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