Satsum is a customer experience management solution that is designed to help businesses to increase customer loyalty and referrals. This highly innovative software is engineered to help businesses monitor and improve customer experience by intelligently aggregating customer opinion data across a number of touch points/channels, analyzing it, and providing the overview in a powerful dashboard.
With its “no more bad feedback forms” slogan, Satsum conducts beautifully designed surveys that are also optimized for effective cross platforms interactions. This invigorates customer response rate and helps business to exude its qualities even after purchase.
By conveying transparent messages businesses are able to build meaningful relationships with customers thereby supercharging their growth.
Show MoreSatsum is a cloud-based software that is devoted to helping businesses grow by improving their customer relationships. The survey tools availed by this software gives you the freedom to automatically create surveys using the key metrics in your area of operation.
Once you have designed the survey, the tools make it easier for you to dig more into your customer experience by collecting data from all your channels thanks to the embedded survey tools.
Data collected is analyzed professionally to give your business the Net Promoter Score. Then using the machine learning algorithms this software automatically determines what boosts your NPS and delivers recommendations on what to improve.
The easy integration with MailChimp and the automatic feedback email feature makes it easier to automatic create feedback email by adding Satsum’s address as the bcc in your email receipts.
There is also a post-stay survey feature that enables you to capture all your guests’ feedback when they matter most, thereby enabling you to quickly solve arising issues and turn your guest into promoters.
Event organizers using Satsum have described it as an effective software that helps them to collect attendee feedback in style (thanks to the beautifully short feedback form), analyze the data, and give recommendations that help improve events.
Overall, Satsum is causing ripples in Customer Experience Management because it delivers fast feedback and recommendations that are easily actionable for improved customer experience which is one of the biggest marketing opportunity in the business world.
Show MoreBecause businesses have particular business needs, it is rational they avoid choosing a one-size-fits-all, ideal business program. At any rate, it would be difficult to try to chance on such application even among branded software products. The reasonable thing to undertake should be to spell out the varied chief functions which demand scrutiny including key features, costing, skill competence of staff, business size, etc. The second step is, you should follow through your product research fully. Have a look at some of these Satsum analyses and explore each of the applications in your list more closely. Such comprehensive product investigation guarantees you drop poorly fit applications and buy the one that delivers all the function your business requires.
Position of Satsum in our main categories:
Satsum is one of the top 200 Customer Experience Management Software products
If you are interested in Satsum it could also be a good idea to check out other subcategories of Customer Experience Management Software gathered in our database of B2B software reviews.
Every business is different, and may need a particular type of Customer Experience Management Software solution that will be designed for their company size, type of clients and employees and even specific niche they support. It's not wise to count on getting a perfect solution that will be suitable for each company no matter what their background is. It may be a good idea to read a few Satsum Customer Experience Management Software reviews first and even then you should remember what the service is intended to do for your company and your staff. Do you need an easy and intuitive service with just essential functions? Will you really make use of the complex functionalities needed by pros and big enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid service that will match your budget.
Satsum Pricing Plans:
$45/month per touch point
$76/month per touch point
$154/month per touch point
By quote
Satsum Pricing Plans:
Free Trial
SIMPLY FEEDBACK
$45/month per touch point
ACTIONABLE FEEDBACK
$76/month per touch point
IMPACT
$154/month per touch point
ENTERPRISE
By quote
Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:
SIMPLY FEEDBACK– $45/month per touch point
ACTIONABLE FEEDBACK-$76/month per touch point
Everything in simply feedback, plus:
IMPACT-$154/month per touch point
Everything in actionable feedback, plus:
ENTERPRISE – by quote
Contact Satsum.com in case you need to:
We are aware that when you make a decision to buy a Customer Experience Management Software it’s crucial not only to see how professionals rank it in their reviews, but also to find out if the real people and enterprises that purchased it are indeed happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Satsum reviews across a broad range of social media sites. The data is then featured in an easy to digest form indicating how many people had positive and negative experience with Satsum. With that information available you should be equipped to make an informed purchasing choice that you won’t regret.
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Satsum integrates with the following business systems and applications:
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