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Satsum Review

Satsum
Our score: 5.9 User satisfaction: 89%

What is Satsum?

Satsum is a customer experience management solution that is designed to help businesses to increase customer loyalty and referrals. This highly innovative software is engineered to help businesses monitor and improve customer experience by intelligently aggregating customer opinion data across a number of touch points/channels, analyzing it, and providing the overview in a powerful dashboard.

With its “no more bad feedback forms” slogan, Satsum conducts beautifully designed surveys that are also optimized for effective cross platforms interactions. This invigorates customer response rate and helps business to exude its qualities even after purchase.

By conveying transparent messages businesses are able to build meaningful relationships with customers thereby supercharging their growth.

Overview of Satsum Benefits

Satsum is a cloud-based software that is devoted to helping businesses grow by improving their customer relationships. The survey tools availed by this software gives you the freedom to automatically create surveys using the key metrics in your area of operation.

Once you have designed the survey, the tools make it easier for you to dig more into your customer experience by collecting data from all your channels thanks to the embedded survey tools.

Data collected is analyzed professionally to give your business the Net Promoter Score. Then using the machine learning algorithms this software automatically determines what boosts your NPS and delivers recommendations on what to improve.

The easy integration with MailChimp and the automatic feedback email feature makes it easier to automatic create feedback email by adding Satsum’s address as the bcc in your email receipts.

There is also a post-stay survey feature that enables you to capture all your guests’ feedback when they matter most, thereby enabling you to quickly solve arising issues and turn your guest into promoters.

Event organizers using Satsum have described it as an effective software that helps them to collect attendee feedback in style (thanks to the beautifully short feedback form), analyze the data, and give recommendations that help improve events.

Overall, Satsum is causing ripples in Customer Experience Management because it delivers fast feedback and recommendations that are easily actionable for improved customer experience which is one of the biggest marketing opportunity in the business world.

Overview of Satsum Features

  • Drive improvement
  • Trend analysis
  • Multi-channel collection
  • Dashboard
  • Action management
  • Automatic survey creation
  • Real-time survey evolution
  • Survey length control
  • Automatic feedback email
  • Embedded surveys
  • Embed survey to your website or page
  • Net Promoter Score  (NPS)
  • NPS improvement analysis
  • Average satisfaction score
  • Feedback filter
  • Maximum number of feedback

Satsum Position In Our Categories

Knowing that businesses have special business needs, it is reasonable they abstain from seeking a one-size-fits-all, “perfect” software. Regardless, it would be hard to try to pinpoint such application even among well-known software systems. The correct thing to undertake is to list the various important functions that demand inspection including major features, price terms, technical skill aptitude of staff members, organizational size, etc. Then, you must follow through your research fully. Browse through some of these Satsum evaluations and explore the other software solutions in your shortlist in detail. Such well-rounded product research makes sure you avoid unsuitable apps and choose the one that offers all the aspects your business requires in growing the business.

Position of Satsum in our main categories:

TOP 200

Satsum is one of the top 200 Customer Experience Management Software products

If you are interested in Satsum it may also be beneficial to analyze other subcategories of Customer Experience Management Software listed in our base of B2B software reviews.

Organizations have diverse wants and requirements and no software platform can be perfect in such a scenario. It is pointless to try to find a perfect off-the-shelf software app that fulfills all your business wants. The wise thing to do would be to adapt the application for your specific wants, worker skill levels, budget, and other elements. For these reasons, do not hurry and subscribe to well-publicized popular applications. Though these may be widely used, they may not be the best fit for your particular wants. Do your homework, investigate each short-listed system in detail, read a few Satsum Customer Experience Management Software reviews, call the maker for clarifications, and finally settle for the product that offers what you require.

How Much Does Satsum Cost?

Satsum Pricing Plans:

Free Trial

SIMPLY FEEDBACK

$45/month per touch point

ACTIONABLE FEEDBACK

$76/month per touch point

IMPACT

$154/month per touch point

ENTERPRISE

By quote

Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:

SIMPLY FEEDBACK– $45/month per touch point

  • Net Promoter Score
  • Email feedback
  • Web feedback
  • Custom branding

ACTIONABLE FEEDBACK-$76/month per touch point

Everything in simply feedback, plus:

  • Advanced data capture
  • Key drivers analysis
  • Integrations

IMPACT-$154/month per touch point

Everything in actionable feedback, plus:

  • Real-time customer recovery
  • Premium support
  • Success program

ENTERPRISE – by quote

Contact Satsum.com in case you need to:

  • Want to rack over 10000 responses
  • Have specific customer requirements
  • Need bespoke integrations

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 2

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Satsum reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Satsum. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Satsum pricing details?

Satsum Pricing Plans:

Free Trial

SIMPLY FEEDBACK

$45/month per touch point

ACTIONABLE FEEDBACK

$76/month per touch point

IMPACT

$154/month per touch point

ENTERPRISE

By quote

Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:

SIMPLY FEEDBACK– $45/month per touch point

  • Net Promoter Score
  • Email feedback
  • Web feedback
  • Custom branding

ACTIONABLE FEEDBACK-$76/month per touch point

Everything in simply feedback, plus:

  • Advanced data capture
  • Key drivers analysis
  • Integrations

IMPACT-$154/month per touch point

Everything in actionable feedback, plus:

  • Real-time customer recovery
  • Premium support
  • Success program

ENTERPRISE – by quote

Contact Satsum.com in case you need to:

  • Want to rack over 10000 responses
  • Have specific customer requirements
  • Need bespoke integrations

What integrations are available for Satsum?

Satsum integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Magneto
  • Shopify
  • Zendesk
  • Salesforce
  • Desk
  • Stripe
  • WordPress
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Reviewed By Jenny Chang
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