Satsum is a customer experience management solution that is designed to help businesses to increase customer loyalty and referrals. This highly innovative software is engineered to help businesses monitor and improve customer experience by intelligently aggregating customer opinion data across a number of touch points/channels, analyzing it, and providing the overview in a powerful dashboard.
With its “no more bad feedback forms” slogan, Satsum conducts beautifully designed surveys that are also optimized for effective cross platforms interactions. This invigorates customer response rate and helps business to exude its qualities even after purchase.
By conveying transparent messages businesses are able to build meaningful relationships with customers thereby supercharging their growth.
Show MoreSatsum is a cloud-based software that is devoted to helping businesses grow by improving their customer relationships. The survey tools availed by this software gives you the freedom to automatically create surveys using the key metrics in your area of operation.
Once you have designed the survey, the tools make it easier for you to dig more into your customer experience by collecting data from all your channels thanks to the embedded survey tools.
Data collected is analyzed professionally to give your business the Net Promoter Score. Then using the machine learning algorithms this software automatically determines what boosts your NPS and delivers recommendations on what to improve.
The easy integration with MailChimp and the automatic feedback email feature makes it easier to automatic create feedback email by adding Satsum’s address as the bcc in your email receipts.
There is also a post-stay survey feature that enables you to capture all your guests’ feedback when they matter most, thereby enabling you to quickly solve arising issues and turn your guest into promoters.
Event organizers using Satsum have described it as an effective software that helps them to collect attendee feedback in style (thanks to the beautifully short feedback form), analyze the data, and give recommendations that help improve events.
Overall, Satsum is causing ripples in Customer Experience Management because it delivers fast feedback and recommendations that are easily actionable for improved customer experience which is one of the biggest marketing opportunity in the business world.
Show MoreBearing in mind companies have distinctive business demands, it is only rational they abstain from going for an all-in-one, “perfect” business program. Needless to say, it is futile to try to come across such application even among sought-after software solutions. The practical thing to undertake is to jot down the various key aspects that need investigation including essential features, price terms, technical skill ability of the employees, business size, etc. Next, you must double down on the product research systematically. Browse over some Satsum analyses and scrutinize each of the solutions in your shortlist in detail. Such detailed research guarantee you take out unsuitable apps and subscribe to the system which meets all the features your business requires for success.
Position of Satsum in our main categories:
Satsum is one of the top 200 Customer Experience Management Software products
If you are interested in Satsum it might also be beneficial to check out other subcategories of Customer Experience Management Software collected in our base of SaaS software reviews.
Each enterprise has different needs and needs a software that can be customized for their size, kind of employees and customers, and the specific industry they are in. For these reasons, no software can provide perfect features out-of-the-box. When you look for a software system, first be sure what you want it for. Read some Satsum Customer Experience Management Software reviews and ask yourself do you need basic functionality or do you want complex tools? Are there any industry-specific features that you are seeking? Find the answers to these queries to help your search. There are plenty of elements that you need to consider and these include your finances, particular business needs, your company size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the app that presents all that you require to enhance your organization efficiency and productivity.
Satsum Pricing Plans:
$45/month per touch point
$76/month per touch point
$154/month per touch point
By quote
Satsum Pricing Plans:
Free Trial
SIMPLY FEEDBACK
$45/month per touch point
ACTIONABLE FEEDBACK
$76/month per touch point
IMPACT
$154/month per touch point
ENTERPRISE
By quote
Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:
SIMPLY FEEDBACK– $45/month per touch point
ACTIONABLE FEEDBACK-$76/month per touch point
Everything in simply feedback, plus:
IMPACT-$154/month per touch point
Everything in actionable feedback, plus:
ENTERPRISE – by quote
Contact Satsum.com in case you need to:
We are aware that when you make a decision to get a Customer Experience Management Software it’s crucial not only to see how professionals evaluate it in their reviews, but also to discover if the real users and companies that purchased it are genuinely happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Satsum reviews across a broad range of social media sites. The data is then displayed in an easy to understand way revealing how many people had positive and negative experience with Satsum. With that information at your disposal you should be prepared to make an informed buying decision that you won’t regret.
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Satsum integrates with the following business systems and applications:
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