Newired Review

Our score: 8.0 User satisfaction: 100%

What is Newired?

Newired is a digital adoption solution that allows companies and organizations to create seamless, smooth, and positive experiences for their users, with interactive, step-by-step guidance or tooltips. With Newired, users are guided through the completion of tasks and processes, even complex ones, and mistakes are reduced or even avoided completely.

Newired doesn’t require companies to redesign or overhaul their websites and web applications to ensure a smooth experience for their clients and visitors. Creating Newired Journeys and Tips doesn’t involve coding or system re-configuration, so it can be done by those who know the business processes best: HR trainers, team supervisors, business process owners. None of whom needs to have programming knowledge for this.

Companies simply install a small server-side guidance layer component in their existing corporate web-infrastructure or on a dedicated cloud, which can be managed by Newired if required. They then capture the know-how of their own experts through an easy desktop application to create “Journeys,” which are in-app guides for every step in every process, or “Tips,” contextual tooltips that give information on given page elements. Newired transforms frustrating online experiences into smooth flows, so end users can get things done and accomplish what they set out to do every time.

Overview of Newired Benefits

Newired delivers a quick and successful digital adoption, also allowing you to take ownership of the usability of your website, online applications, and more. There are many instances where visitors get frustrated when using digital resources, because they just don’t know who to turn to to accomplish their goal. Newired changes all that.

The solution is intended for websites and web-based tools and platforms with an enterprise context, to facilitate and enhance activities such as onboarding, training, adoption and support.

As you use Newired to create smooth and seamless experiences for your users and visitors, you also enjoy significant savings on training costs and support. Your users become happier and less frustrated in digital environments, increasing your adoption and satisfaction rating and coming back for more.

Newired also allows you to achieve huge savings on training costs, allocating fewer people to enable and support your personnel. Your users become happier and less frustrated with your website, impacting on the ROI.

With Newired, your customers are very involved every single time they visit. That means better, increased user engagement for your website, which can easily convert into more conversions and sales. In addition to customer onboarding and corporate training, Newired Journeys is also great for customer care, product management, online sales and marketing.

Overview of Newired Features

  • No coding skills needed
  • On-site installation available
  • Intelligent overlay technology
  • No need to retrain employees
  • Self-service customer support

What Problems Will Newired Solve?

1 ) Operations Manager introducing a new tool in the company who wants to:

  • lessen reliance on technical Support
  • enhance user onboarding
  • guarantee smooth, successful roll-out

2) Software Product Manager who wants to:

  • enhance user onboarding with new software or features
  • lessen reliance on technical support
  • expose software changes and instruct users

3) HR Department that needs to:

  • increase the effectiveness of initial software training investments
  • reduce time to productivity for new hires
  • train internal users to adopt changes in company workflows

4) Support Department that needs to:

  • Quickly provide solutions to the issues found by employees or customers
  • Provide easy-to-follow instructions
  • Optimize issue resolution

Newired Position In Our Categories

Because companies have special business demands, it is only practical that they avoid subscribing to a one-size-fits-all, ”best” software product. Nonetheless, it is difficult to try to pinpoint such application even among popular software products. The reasonable thing to undertake should be to write down the various critical aspects which require scrutiny like major features, pricing, skill capability of the employees, organizational size, etc. Then, you should follow through the product research systematically. Browse over some Newired analyses and explore each of the software systems in your list in detail. Such well-rounded product research can make sure you stay away from mismatched software products and pay for the system which delivers all the benefits you require company requires in sustaining growth.

Position of Newired in our main categories:

TOP 100

Newired is one of the top 100 Customer Experience Management Software products

If you are interested in Newired it could also be beneficial to analyze other subcategories of Customer Experience Management Software listed in our base of B2B software reviews.

Each enterprise is different, and may require a specific Customer Experience Management Software solution that will be designed for their business size, type of clients and staff and even individual industry they support. You should not count on locating an ideal software that is going to work for every company no matter what their history is. It may be a good idea to read a few Newired Customer Experience Management Software reviews first and even then you should keep in mind what the service is intended to do for your business and your workers. Do you need a simple and intuitive app with only elementary functions? Will you really make use of the advanced tools required by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to find a trustworthy solution that will fit your budget.

How Much Does Newired Cost?

Newired Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

The Newired pricing model is based on a per-user, per-application quote starting at $540 monthly. It is free up to 200 users.

Depending on the plan, inclusions are:

  • Multiple Editors
  • Newired Portal
  • Localization
  • Newired Reports
  • Newired Feedback
  • Installation Guide
  • Newired Surveys
  • Staging environment
  • Staging environment
  • Searching and Tagging

User Satisfaction

Positive Social Media Mentions 10
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Newired reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Newired. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.



Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Newired pricing details?

Newired Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

The Newired pricing model is based on a per-user, per-application quote starting at $540 monthly. It is free up to 200 users.

Depending on the plan, inclusions are:

  • Multiple Editors
  • Newired Portal
  • Localization
  • Newired Reports
  • Newired Feedback
  • Installation Guide
  • Newired Surveys
  • Staging environment
  • Staging environment
  • Searching and Tagging

What integrations are available for Newired?

No information available.


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Reviewed By Nestor Gilbert
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