WhosOn Review
What is WhosOn?
WhosOn is an advanced Customer Support & Live Chat app that allows users to engage with customers at a whole new level of efficiency, to detect and pinpoint new leads, and consequently to increase conversion rates. Overall, WhosOn can help your business cart bounce rates, and to motivate users to subscribe or to make orders.
This platform revolutionized omni-channel communication and enhanced customer service to track and engage customers in a more personalized and accelerated manner, with separate agent and manager views and canned responses. Business can focus on chat information delivery regardless of their operating systems, as the tool is fully mobile optimized, and well-integrated with third-party and homegrown CRM systems. Other top features include: intelligent targeting, page tracking, site monitoring, campaign management, location, GEOIP, and many others. On top of that, WhosOn is priced on quote basis, meaning that you are only supposed to pay for the features you genuinely need.
Show MoreOverview of WhosOn Benefits
The worse thing that could happen to any website or online business is to have their users’ experience disrupted just because the team was unable to offer help and real time assistance. That’s exactly where WhosOn can be most helpful: its powerful live chat features ensure that your company will always be able to reach out to customers, and use the system’s visitor tracking features and rules to detect issues and offer advice. Furthermore, live chat can be a very useful tool for intelligent promoting, or motivating users to interact based on the information about their behavior this system easily reveals.
WhosOn can be very useful even when it comes building lasting and loyal customer relationships, because real time chatting is highly personalized, and makes every user feel as if he was the only one you’re there to serve. Your mere chat presence will ease customer navigation on your website, and you will never have to worry about negative support feedback.
The system is very flexible and easily to install tool, which won’t require complex deployment and maintenance efforts. The vendor takes care of hosting and innovation, and develops the product regularly in order to help your business keep up with new trends. Before you purchase their services, you will have access to professional assistance, webinars, and various training sessions to learn how to maximize ROI and customer satisfaction with this product and its powerful integrations (Microsoft Dynamics in particular). The most distinctive advantage is the system’s pricing model – you are supposed to make a request to the company with your company’s information, and they will round up and acceptable package for you.
Show MoreOverview of WhosOn Features
- Intelligent Targeting
- Site Monitoring
- Page Tracking
- Lead Generation
- Agent Views
- Manager Views
- Canned Responses
- Campaign Management
- Rule Based and Manual Dynamic Chat Invites
- Location and GEOIP
WhosOn Position In Our Categories
Knowing that businesses have particular business requirements, it is logical they avoid paying for an all-encompassing, “perfect” system. However, it would be difficult to pinpoint such application even among branded software systems. The logical step to do should be to narrow down the various major functions that need careful thought such as critical features, packages, technical skill competence of staff members, organizational size, etc. The second step is, you should do your research systematically. Browse over some WhosOn evaluations and explore the other software options in your shortlist in detail. Such all-encompassing product investigation makes sure you avoid unsuitable applications and choose the system that delivers all the aspects your company requires.
Position of WhosOn in our main categories:
TOP
200
WhosOn is one of the top 200 Customer Support Software products
It is crucial to keep in mind that hardly any app in the Live Chat Software category will be an ideal solution able to meet all the needs of all business types, sizes and industries. It may be a good idea to read a few WhosOn Live Chat Software reviews first as certain solutions might dominate just in a very narrow group of applications or be designed with a really specific industry in mind. Others can operate with a goal of being simple and intuitive and therefore lack complex elements welcomed by more experienced users. You can also find software that cater to a wide group of customers and offer a rich feature base, however that usually comes at a higher cost of such a service. Ensure you're aware of your needs so that you pick a software that has exactly the elements you search for.
How Much Does WhosOn Cost?
WhosOn Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are WhosOn pricing details?
WhosOn Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
WhosOn pricing information is available only upon request. Contact the vendor directly to get a quote for your company.
User Satisfaction
Positive Social Media Mentions
29
Negative Social Media Mentions
4
We know that when you decide to get a Live Chat Software it’s vital not only to learn how professionals rank it in their reviews, but also to check if the real people and enterprises that use this software are actually satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and WhosOn reviews across a broad array of social media sites. The data is then displayed in an easy to understand form indicating how many clients had positive and negative experience with WhosOn. With that information available you will be ready to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- One-time payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for WhosOn?
WhosOn integrates with the following systems and applications:
- Microsoft Dynamics
- SugarCRM
- Salesforce
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