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JivoChat Review

JivoChat
Our score: 7.8 User satisfaction: 100%

What is JivoChat?

JivoChat is a suite that uses customizable and innovative mobile chat wizards, beneficial mostly for companies looking to streamline customer communication, and to deliver a memorable experience which would motivate users to subscribe, read their content, or purchase their product. JivoChat comes packed with outstanding features, as for instance real-time visitor monitoring, chat logs, hotkeys, page view history, and what is most important – an unlimited opportunity to engage customers.

Orientated mostly towards small and mid-sized businesses, JivoChat suggests a flexible pricing scheme, divided in a free, yet feature-limited package, and an affordable plan for professionals which supports all necessary functions. At the same time, JivoChat is amazingly well integrated, and can fit within any software infrastructure you may have installed before. Being SaaS, JivoChat won’t require you to download, install, or purchase hardware and software, but will work with the resources you already have at your disposal. You can even make use of their 14-days free trial to explore the functions before you start using it.

Overview of JivoChat Benefits

More than anything else, JivoChat is a simple mobile app, which means that even the least tech-savvy users in your team will grab hands around it in no time. The learning curve is almost non-existent, but the developers still thought of keeping users satisfied with a variety of training materials, guides, and 24/7 live support to assist them while coming on board.

At the same time, JivoChat makes for one of the most efficient, yet affordable live chat platforms you could purchase on a off-the-shelf price, and still manage to serve an unlimited number of clients. JivoChat’s powerful features allow you to automate support messages, monitor visitors’ behavior to guess their intention, and assign them to the most appropriate agent who is even at a corresponding location. Messages, newsletters, chat boxes, and other communication tools can be easily customized to fit the needs of every business.

What JivoChat specializes in is saving your customer data, and keeping it stored in a robust database for further usage. The database can be accessed from any device at any time, so that the agents will always have an overview on similar issues, and deal with the customer’s problem/question quickly and accurately. On top of that, JivoChat will create for them a private collaboration network, where they can discuss and solve problems together.

Other important features that distinct Jivo Chat from its competitors are: multi-language support, pointers for directing visitors, location-based customer distribution, time charts, offline contact forms, multi-department support, customer service quality rankings, and the compulsory daily performance reports delivered to supervisors by email.

Overview of JivoChat Features

  • Customer Service Quality Rankings
  • Multi-Language Support
  • Unlimited Chats
  • Pageview Histories
  • Pointers for Directing Visitors
  • Mobile Chat Widgets
  • Agent-to-Agent Chat
  • Location-Based Customer Distribution
  • Visitor Monitoring
  • Chat Targeting
  • Offline Contact Forms
  • Time Charts
  • Multi-Department Support
  • Canned Responses Support
  • Chat Transfer
  • Spell Checker
  • Emailed Daily Performance Reports
  • Color-Coded Charts
  • Chatlogs
  • Hotkeys
  • Blacklists
  • Integrations
  • Mobile Optimization

JivoChat Position In Our Categories

Knowing that companies have special business-related needs, it is only reasonable that they avoid picking an all-encompassing, ideal solution. At any rate, it is futile to try to come across such an app even among widely used software systems. The correct thing to undertake would be to shortlist the different significant functions which need investigation like important features, budget, technical skill ability of the employees, organizational size, etc. Then, you should do your product research systematically. Browse through some of these JivoChat analyses and explore the other applications in your shortlist in detail. Such all-encompassing product investigation ascertains you take out mismatched apps and pay for the system that has all the benefits you require business requires.

Position of JivoChat in our main categories:

TOP 200

JivoChat is one of the top 200 Customer Support Software products

JivoChat is also listed in the following subcategories:

There are trendy and widely used solutions in each software group. But are they necessarily the best fit for your enterprise’s unique wants? A market-leading software product may have thousands of users, but does it present what you need? For this reason, do not blindly invest in popular systems. Read at least a few JivoChat Live Chat Software reviews and mull over the elements that you wish to have in the software such as the fees, main features, available integrations etc. Then, shortlist a few solutions that fit your requirements. Check out the free trials of these apps, read online reviews, get information from the vendor, and do your homework meticulously. This profound homework is sure to help you select the best software solution for your firm’s specific needs.

How Much Does JivoChat Cost?

JivoChat Pricing Plans:

Free Trial

Free

Free

Professional

$10/agent/month

JivoChat is available in the following payment plans

Free

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support

Professional – $10/agent/month

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support
  • Proactively start chats using smart triggers
  • Complete visitor info with social profiles
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time

The Professional Plan features a free 14-days trial plan.

User Satisfaction

Positive Social Media Mentions 9
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and JivoChat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with JivoChat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • German
  • Hindi
  • Japanese
  • Spanish
  • Russian
  • Portugese
  • Turkish

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are JivoChat pricing details?

JivoChat Pricing Plans:

Free Trial

Free

Free

Professional

$10/agent/month

JivoChat is available in the following payment plans

Free

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support

Professional – $10/agent/month

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support
  • Proactively start chats using smart triggers
  • Complete visitor info with social profiles
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time

The Professional Plan features a free 14-days trial plan.

What integrations are available for JivoChat?

JivoChat integrates with the following systems and applications:

  • Google Analytics
  • Shopify
  • Joomla
  • WordPress
  • Magento
  • amoCRM
  • Ecwid
  • Bitrix24
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Reviewed By Jenny Chang
Page last modified
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