Price

$10

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JivoChat REVIEW

Live Chat Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.8

What is JivoChat?

JivoChat is a suite that uses customizable and innovative mobile chat wizards, beneficial mostly for companies looking to streamline customer communication, and to deliver a memorable experience which would motivate users to subscribe, read their content, or purchase their product. JivoChat comes packed with outstanding features, as for instance real-time visitor monitoring, chat logs, hotkeys, page view history, and what is most important – an unlimited opportunity to engage customers.

Orientated mostly towards small and mid-sized businesses, JivoChat suggests a flexible pricing scheme, divided in a free, yet feature-limited package, and an affordable plan for professionals which supports all necessary functions. At the same time, JivoChat is amazingly well integrated, and can fit within any software infrastructure you may have installed before. Being SaaS, JivoChat won’t require you to download, install, or purchase hardware and software, but will work with the resources you already have at your disposal. You can even make use of their 14-days free trial to explore the functions before you start using it.

Overview of JivoChat Benefits

More than anything else, JivoChat is a simple mobile app, which means that even the least tech-savvy users in your team will grab hands around it in no time. The learning curve is almost non-existent, but the developers still thought of keeping users satisfied with a variety of training materials, guides, and 24/7 live support to assist them while coming on board.

At the same time, JivoChat makes for one of the most efficient, yet affordable live chat platforms you could purchase on a off-the-shelf price, and still manage to serve an unlimited number of clients. JivoChat’s powerful features allow you to automate support messages, monitor visitors’ behavior to guess their intention, and assign them to the most appropriate agent who is even at a corresponding location. Messages, newsletters, chat boxes, and other communication tools can be easily customized to fit the needs of every business.

What JivoChat specializes in is saving your customer data, and keeping it stored in a robust database for further usage. The database can be accessed from any device at any time, so that the agents will always have an overview on similar issues, and deal with the customer’s problem/question quickly and accurately. On top of that, JivoChat will create for them a private collaboration network, where they can discuss and solve problems together.

Other important features that distinct Jivo Chat from its competitors are: multi-language support, pointers for directing visitors, location-based customer distribution, time charts, offline contact forms, multi-department support, customer service quality rankings, and the compulsory daily performance reports delivered to supervisors by email.

Overview of JivoChat Features

  • Customer Service Quality Rankings
  • Multi-Language Support
  • Unlimited Chats
  • Pageview Histories
  • Pointers for Directing Visitors
  • Mobile Chat Widgets
  • Agent-to-Agent Chat
  • Location-Based Customer Distribution
  • Visitor Monitoring
  • Chat Targeting
  • Offline Contact Forms
  • Time Charts
  • Multi-Department Support
  • Canned Responses Support
  • Chat Transfer
  • Spell Checker
  • Emailed Daily Performance Reports
  • Color-Coded Charts
  • Chatlogs
  • Hotkeys
  • Blacklists
  • Integrations
  • Mobile Optimization

JivoChat Position In Our Categories

Position of JivoChat in our main categories:

200

JivoChat is one of the top 200 Customer Support Software products

200

JivoChat is one of the top 200
Customer Support Software products


JivoChat is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#44
Category:Position:
Live Chat Software#44

Companies have diverse needs and requirements and no software platform can be perfect in such a situation. It is futile to try to find an ideal off-the-shelf software app that meets all your business wants. The wise thing to do would be to adapt the solution for your specific wants, staff member skill levels, budget, and other factors. For these reasons, do not rush and invest in well-publicized trendy systems. Though these may be widely used, they may not be the best fit for your particular requirements. Do your homework, investigate each short-listed system in detail, read a few JivoChat reviews, contact the seller for clarifications, and finally choose the application that presents what you want.

How Much Does JivoChat Cost?

JivoChat Pricing Plans:

JivoChat is available in the following payment plans

Free

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support

Professional – $10/agent/month

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support
  • Proactively start chats using smart triggers
  • Complete visitor info with social profiles
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time

The Professional Plan features a free 14-days trial plan.

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and JivoChat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with JivoChat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

9

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are JivoChat pricing details?

JivoChat Pricing Plans:

JivoChat is available in the following payment plans

Free

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support

Professional – $10/agent/month

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support
  • Proactively start chats using smart triggers
  • Complete visitor info with social profiles
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time

The Professional Plan features a free 14-days trial plan.

What integrations are available for JivoChat?

JivoChat integrates with the following systems and applications:

  • Google Analytics
  • Shopify
  • Joomla
  • WordPress
  • Magento
  • amoCRM
  • Ecwid
  • Bitrix24

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