Wrike Field Service Management is a field service management tool for tracking your work in the field. The integrated system simplifies how you process intakes, plan and track your work, execute it and analyze its report. It coordinates field operations such as scheduling service orders, dispatching agents, and monitoring work status through a mobile access as powered by cloud technology.
As Wrike is a robust online project management software, it offers you a cloud-based collaboration tool that enables greater mobility. The system is accessible using any device with a web connection. Field workers can stay in touch while on site to complete a work order. By allowing field agents to work on their tablet or smartphone, manual data entry is eliminated from your workflows as it automatically updates statuses for your projects.
Wrike gives you a single location for completing your project. It streamlines communication and collaboration between your office and site location. If an issue arises from the site, the admin can record them with ease and field workers will be automatically notified regarding updates. This gives you an organized and more time-efficient system that improves your team’s productivity and increases completed work per day.
Show MoreWrike Field Service Management solution gives you an integrated system with visual reporting and free mobile apps on iOS and Android devices to coordinate your field operations. With that, here are the benefits of using this system:
Consolidates requests
Wrike has public request forms that you can use and customize for your website. This simplifies the creation and submission of a request. The request is then automatically transformed into a task on your reports and dashboards. Email integration is available to create tasks directly from the email. Collaboration is also enhanced by simply mentioning the right member.
Organizes your work
With field work oftentimes being chaotic, Wrike ensures you can easily organize your work in a folder system by region, type of work, or manager in charge. In a single click, you get insights on what’s going on as the platform’s visual dashboard lets you easily view task lists and set up custom statuses. Mobile apps are available to field workers to access requests at any time and anywhere. It offers the same functionality as the web-based version.
Optimizes work execution
Field workers no longer have to come to your office just to take requests as this can be time-consuming. Instead, Wrike empowers your workers to access the corresponding dashboard right from their smartphone. It gives them a quick view of tasks they have to accomplish and update its status to “in progress” during execution. All information regarding a particular issue is gathered in task view to make it easy for the worker to see request details. During execution, the worker can start the built-in time tracker and attach any files and photos from the client as needed. Once the work is completed, managers will see on the dashboard as the status changes.
Generates insightful reports
Wrike’s reporting tool lets you only create a report once. There’s no limit on the report level folders you can create whether it’s by workers, region, status, or managers, among others. It will then be automatically updated and forward scheduled notifications to keep everyone involved updated on new information.
Show MoreKnowing that businesses have their own business-related needs, it is only wise they steer clear of picking a one-size-fits-all, ”best” software solution. Regardless, it would be difficult to try to discover such an app even among well-known software solutions. The efficient step to do would be to make a list of the various important factors which necessitate analysis including key features, budget, technical skill ability of staff members, company size, etc. After which, you must perform the product research exhaustively. Have a look at some Wrike reviews and scrutinize each of the software products in your list more closely. Such detailed research ascertain you weed out unsuitable applications and select the system that meets all the function your business requires in sustaining growth.
Position of Wrike in our main categories:
Enterprises have unique needs and requirements and no software application can be ideal in such a condition. It is pointless to try to find an ideal off-the-shelf software system that meets all your business wants. The smart thing to do would be to modify the application for your special wants, staff member skill levels, budget, and other elements. For these reasons, do not rush and invest in well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your research, investigate each short-listed system in detail, read a few Wrike Field Service Management Software - FSM reviews, call the seller for clarifications, and finally select the app that presents what you want.
Wrike Pricing Plans:
Free
$9.80/user/month
$24.80/user/month
Contact vendor
Wrike Pricing Plans:
Free Trial
Free
Free
Professional
$9.80/user/month
Business
$24.80/user/month
Enterprise
Contact vendor
Wrike software offers 5 flexible enterprise pricing plans designed to suit the varying needs and specifications of businesses, organizations, and independent professionals. A free plan for teams with unlimited users is also included. You can easily start your free trial of Wrike here.
Here are the details of all the plans:
Wrike Free Plan
The Free Package is great for a small team and is available for unlimited users. Other features include:
Managing tasks
Discussions in tasks
File sharing
Real-time activity stream
Spreadsheet view
iPhone/Android apps
Advanced email integration & notifications
API
Enterprise-grade security
Folder hierarchy
Subtasks
Wrike Team Plan – $10/user with packages of 2-15 users (billed annually).
This plan is ideal for teams that need project planning and collaboration. Features include:
All features from the Free plan
Generative AI
Automations
Cross-tagging
Storage space up to 2GB per user
Dynamic timeline (Gantt Chart)
Custom widgets and shareable dashboards
MS Project, Excel, and RSS integrations
Integrations & open API
Wrike Business Plan – $25/user/month (billed annually)
This plan works well for teams with 5-200 users, in need of robust work management with customization and exec reporting.
All features from the Team Plan
Custom fields & workflows: The ability to track anything related to your work. Customize workflow stages to fit your process.
Shared real-time reports with scheduled notifications: The powerful and easy-to-use report builder lets you visualize and share project status. Subscribe to scheduled notifications to stay on track with regular report updates and reviews.
Report templates: Use Templates to create reports in seconds. Edit or build reports from scratch using additional filters and groupings. Select column, bar or table charts.
Graphical analytics: View compelling charts and graphs about any project, folder or tag, and add them to your dashboard. Compare baseline plans to current status. Include column or bar charts in reports.
Resource management: Allocate people to tasks and projects, resolve schedule conflicts, and reorganize assignments with just a few clicks.
Request forms: Requests provide the structure and control you need for work intake so you get the right information from the start.
Time tracking: Track the time spent on a particular task and create time reports for a group of tasks at any given moment.
User groups & permissions: Group your team members (e.g. accounting, marketing, design etc.) for easier user management and control while advanced privacy settings allow you to control team activity.
Salesforce integration
Branded workspace: Align the look and feel of your Wrike workspace by replacing the Wrike logo with your own.
Adobe Creative Cloud Extensions
External requester collaboration
Ai risk prediction & work creation
5GB storage per user
Wrike Enterprise Pricing
by quote (the average price is about $45/user/month)
A flexible plan for enterprises that can support from 5 to thousands of users. This plan is ideal for teams that need customization, reporting, and advanced security. The actual pricing is influenced by factors such a number of seats, type of license (annual or monthly), premium support/implementation etc. Features that come with this plan include special functions like custom access roles, audit reports, and extended security controls among others.
All Professional plan features
Storage space of 10GB per user
Custom access roles
User audit reports
Automation engine (1000 actions/user/month)
Single sign-on
Extended security controls
Admin permissions
Tableau integration
Business intelligence API
Wrike Pinnacle Pricing
This plan offers advanced tools and analytics for teams from 5 to thousands of users. It is ideal for larger businesses that require robust reporting, digital asset management, and security software. Features include:
All Enterprise plan features
Locked Spaces
Advanced reporting and BI
Team utilization and performance dashboard
Job roles
Budgeting and billable hours
Bookings (project level effort & time planning)
SharePoint and HTML5 proofing and approvals
Digital asset management integrations
Digital asset management API
Automation Engine (1500 actions/user/month)
15 GB storage per user
You can request a pricing quote from Wrike here
We realize that when you decide to buy a Field Service Management Software - FSM it’s vital not only to see how experts rank it in their reviews, but also to discover if the actual people and enterprises that bought this software are actually content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Wrike reviews across a broad range of social media sites. The data is then featured in an easy to understand way indicating how many users had positive and negative experience with Wrike. With that information at your disposal you should be ready to make an informed purchasing decision that you won’t regret.
Devices Supported
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Wrike Field Service Management integrates with the following apps seamlessly:
Wrike average rating:
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ADD A REVIEWThe most favorable review
PROS: I really appreciate that it is not too complex as other collaboration tools get too carried away with all the details.
CONS: The reporting funcion could be a little more detailed. As a team lead I would like to know on some kind of dashboard who is working on what and which tasks have been completed.
The least favorable review
PROS: A very powerful project management tool with some good features
CONS: Be careful with Wrike - after being a customer for 2 years they massively increased our renewal price. It's now totally unaffordable and we're having to move to an alternative, which is especially annoying after the amount of time it took to train our staff in Wrike.
More reviews from 42 actual users:
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Wrike – intutive and flexible tool
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PROS: This tool is flexible and easy to use. Its support team is great and it provides great videos that help you to better understand this tool. Our team found new way of collaborating and they have really improved the delivery time and reduce the meeting hours for checking project updates.
CONS: First of all, there is no way to automatically export report into PDF format, I have to log in check the reporting system every single day. I’d really like to receive print report in my email. Also, they could make the request from builder more flexible.
We have found Wrike as helpful solution for our organization
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PROS: What I like most about Wrike is its flexibility. It allows you to customize the experience the way you want so it can suit all your needs. We were searching for a solution so we can replace home-grown software that is written by someone who no longer works at our place. We are non-profit organization and the price that Wrike offers is great.
CONS: We use this software for more than 3 years, whenever we run into some issues or misunderstandings we call its customer team and they resolve the solution for us.
Good software, Inflexible business practices
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PROS: Love the product at first. Sadly In 2 of my companies, and in one i know the same thing has happened. We evaluated the software, and the team for one reason or another decided not to use it. Wrike became UNREACHABLE and INFLEXBILE. The do not allow for size or contract downsizing, if you slow or stop using it. For a small firm $1000/month is insanely high for a project management software that you do not use. No matter what we said, they will not compromise even slightly. So we are paying $12K!!!!!! extra for sofware we no longer use. Steer clear of this company if you are using for corporate use. 1 or 2 people maybe ..
CONS: duct at first. Sadly In 2 of my companies, and in one i know the same thing has happened. We evaluated the software, and the team for one reason or another decided not to use it. Wrike became UNREACHABLE and INFLEXBILE. The do not allow for size or contract downsizing, if you slow or stop using it. For a small firm $1000/month is insanely high for a project management software that you do not use. No matter what we said, they will not compromise even slightly. So we are paying $12K!!!!!! extra for sofware we no longer use. Steer clear of this company if you are using for corporate use. 1 or 2 people maybe ..
One of the best organizational tools in the market today
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PROS: I like that Wrike helps me to stay on track of all the tasks and to organize them, it reminds me to accomplish the things I need to get done by due dates and priority. It is a flexible tool that can be used by any kind of business because it helps you to keep the team together and connected during the projects, it allows you to assign tasks to other members.
CONS: They could make the layout of Wrike more intuitive because it can be little hard to learn it at the beginning.
eXo best collaborative tool
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PROS: Ease of Use, limitless collaboration and ability to locate colleagues and share knowledge.
CONS: Ability to ha e forums to share errors and received support from community.
Wrike is all in one project management solution
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PROS: There are lot of helpful features within Wrike starting from Gantt chart- that helps you with complex projects that require different tasks or phases in order to be completed, to Folders & Projects- Organization that helps you to manage projects from different angles like: customer-driven, sales-driven, marketing-driven and it allows you to manipulate and move projects into various folders. The Tasks feature allows you to assign the tasks to different people within the team. There is even an option for duplicating folders with their tasks
CONS: I’d like to create dependencies between projects. In addition, when I want to change a tasks’ deadline it automatically changes the subtasks’ deadline and whenever I want to push some things forward/backward with Gantt chart I need to go into each subtask to adjust them as well. Also, the duration can be complicated especially when we have several tasks and we are not sure about the actual time on a given day whether it is enough or not.
Top project management software that is efficient
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PROS: It has the ability to manage complex tasks processes under a single roof and its simple to navigate . Monitoring of project progress is easy and we still use this platform to communicate with other team members during collaboration.
CONS: The mobile functionality can be improved to make easier to work while outside office using Wrike. All other aspects function as expected.
Charged during our trial period and they wont refund
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PROS: Overall, this product is not very user friendly and has restrictions based on the subscription level.
CONS: There are a lot of basic features that are excluded from lower subscription plans forcing you to pay for more than what you need. My card was charged during my trail period and they wont refund the subscription even though I chose to cancel during the trial period.
Poor value for money
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PROS: A very powerful project management tool with some good features
CONS: Be careful with Wrike - after being a customer for 2 years they massively increased our renewal price. It's now totally unaffordable and we're having to move to an alternative, which is especially annoying after the amount of time it took to train our staff in Wrike.
Helpful solution for managing all your tasks and projects
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PROS: Wrike is made for managing various projects with various team members. We use it to keep track of all the activities during the last week and while performing weekly team meeting. It allows you to create project and subtasks within the same project. I like the upload attachment feature so we can easily track the tasks that are related to specific documents instead of searching them through emails. Also, the dates on the tasks is also helpful and I like that I get To Do list emailed with all the dates prioritized.
CONS: Sometimes I forget to use Time Tracking feature. Also, when I get an email that someone is editing a task it can be difficult to match up the email and what I see on Wrike. Additionally, it can be difficult to locate specific tasks when they are moved or marked inactive.
It is an effective and powerful tool but complex at the same time
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PROS: I like how they planned the functionality of this product. It allows you to create new custom fields which is great thing. It offers multiple ways to review all your projects. You can view them as a list, in a timeline, in a workload and on boards. It is powerful tool and it offers great customer service and documentation.
CONS: They could update the interface and improve the mobile-app. Unfortunately, you cannot use this product on anything except on computer or tablet. Also, there are lot of features and you will need some time in order to learn them all.
This is my favorite project management tool
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PROS: I like that I’m able to invite any contact so they can contribute to a project. Its UI is intuitive and it doesn’t require much time to learn how it functions. It allows lot of ways to view the tasks in a timeline and in a project, and this means that different users will get the information that is most relevant to them.
CONS: When dealing with numerous projects the deeper views and settings can be very complex. It is great tool but it has some complexity when it comes to multiple projects.
Project management for Marketing Teams
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PROS: I really appreciate that it is not too complex as other collaboration tools get too carried away with all the details.
CONS: The reporting funcion could be a little more detailed. As a team lead I would like to know on some kind of dashboard who is working on what and which tasks have been completed.
Wrike simply creates “time”
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PROS: Wrike simply creates "time". Having tired several free trials of various PM options, Wrike immediately offers the user a user friendly, intuitive, and contemporary framework/design. Thorough analytics with a variety of views generated with less than 1-3 clicks; ahhhhh measurement, tracking with little to no effort or time...you can apply the time and efforts on actual projects and tasks. The collaboration and all in one hub design gives back HOURS in day bc you aren't chasing, searching, categorizing emails to find the trail of info, drafts, approvals, etc. The Outlook integration is tops - communications with wrike application users and external to wrike. With Wrike, you can have scheduled reports, daily view tasks, etc. sent to yourself, others, or a distribution list, and all have links to the specified items. And not enough room here for app praise. (The app rocks)
CONS: The export to excel functionality could be improved upon.
Wrike is a realy simple and very flexible solution
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PROS: Other solutions we used so far do not match the simplicity and flexibility of Wrike. Its creative arrangement of folders enables us to sort tasks by agency client and department. We also use Wrike’s API to place the tasks into our custom marketing reports each month. Plus, Wrike’s draggable waterfalls view and overall interface are a dream to work with. At the same time all these features do not hamper Wrike’s flexibility at all.
CONS: Wrike’s default dashboard as well as reporting feature could be improved. However, I understand that Wrike is not a custom app designed specifically for our company’s needs. For example, we have a range of alarms for many types of metrics and these issues cannot be solved by Wrike or any other software for that matter as they are not written specifically for them. Apart from these issues, we find Wrike is a perfect software.
Wrike rocks out!
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PROS: The collaboration and organization that we've gained from this are amazing!
CONS: It takes a while to fully get accustomed to the program, but that is a minor thing.
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Wrike – intutive and flexible tool
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
We have found Wrike as helpful solution for our organization
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
Good software, Inflexible business practices
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
One of the best organizational tools in the market today
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
eXo best collaborative tool
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
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