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ReachOut Suite Review

ReachOut Suite
Our score: 8.0 User satisfaction: N/A%

What is ReachOut Suite?

ReachOut Suite is a cloud-based field service management tool designed to simplify and centralize field technicians, their tasks, schedules, reporting, and more.

It integrates field service management and ticket management into a unified platform, making it easy for businesses in the field services industry to manage and address customer requests, work orders, jobs, as well as keep their field technicians informed, updated, and well equipped so they can deliver high-quality service to their clients.

With ReachOut Suite, businesses can easily cater to the needs and requests of their customers, stay on top of their field technicians’ schedule, routes, and reports, and gather/store information even if they are offline.

Overview of ReachOut Suite Benefits

ReachOut Suite gives you a solution that helps you attain and maintain absolute control over your customers’ tickets and your field technicians’ schedule. The software makes it easy for you to stay on top of your customers’ requests with its state of the art cloud-based control center where all customer information is stored and accessed. You and your team can instantly see what your customer need and how you can address their requests.

With a few clicks, you can easily view your field technicians’ roster and see who’s available, who’s nearest, and who’s the most qualified to provide professional service and expertise. You can easily assign tasks to your field technicians and send them on their way. As they can access all customer details, they will know what to do once they get to the location.

From a centralized dashboard, you can see the progress of your field technicians’ tasks. You can also view their status and location in real-time via GPS and monitor their to-dos and tick out their accomplished tasks with Kanban boards.

Once work is done, you can collate all data from customers and field technicians, such as time spent for service, arrival, and more. With ReachOut, you can send quotes and invoices to your clients directly.

ReachOut doesn’t require you and your team to be programming savvy. It comes with an easy to use interface that is optimized for both desktop and mobile platforms. That means you can manage your operations remotely, whether at the office or somewhere else using your mobile device.

Overview of ReachOut Suite Features

What Problems Will ReachOut Suite Solve?

1. Many small business owners want to expand their business, but waste many hours finding and assigning the right technicians at the right place and time. ReachOutSuite provides real-time location updates and job status updates from staff on the move. Staff receives notifications via their mobile app and can see the latest plan for the day at any given time- ensuring that they are at the right place at the right time. User-friendly drag and drop interface makes it easy to assign jobs.1. Many small business owners want to expand their business, but waste many hours finding and assigning the right technicians at the right place and time. ReachOutSuite also provides real-time location updates and job status updates from staff on the move. Staff receives notifications via their mobile app and can see the latest plan for the day at any given time- ensuring that they are at the right place at the right time. User-friendly drag and drop interface makes it easy to assign jobs.

2. If you have contractors visiting customers across the state on any given day, it can be quite hard to make sure that their work is of the best quality. You cannot physically inspect every job, and traveling to inspect a few jobs means more expenses on your end. With ReachOutSuite, you can get photos from the site with GPS and timestamp. You can review every job performed by your team, without having to go to the site. Review photos for pre-work, in process, and finished work- and provide timely feedback to your team. Understand which contractors are performing well, and who needs improvement. Conduct customer feedback surveys to gain insight into potential issues.

3. Businesses that conduct inspections require a lot of time and effort, printing, collating and processing paper forms. This tedious work is a sunk cost that does not add significant value to the core business. ReachOutSuite enhances team productivity immediately through easy-to-use and customizable electronic forms. Your staff fills the form onsite (adding photos, estimates, signatures and more), with information available to the back office immediately. Advanced features like compliance percentage calculations and form logic can further save time, helping you get more done with fewer people.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

ReachOut Suite Position In Our Categories

Since companies have particular business-related requirements, it is logical that they avoid purchasing an all-encompassing, ”best” system. Having said that, it is difficult to chance on such application even among popular software systems.
The sensible step to do would be to write the different key functions which require deliberation including major features, price plans, skill ability of staff, business size, etc. After which, you should perform the research thoroughly. Browse through some of these ReachOut Suite evaluations and explore the other software options in your list in detail. Such detailed research ensures you weed out poorly fit applications and buy the system that provides all the benefits your company requires to achieve growth.

Position of ReachOut Suite in our main categories:

TOP 500

ReachOut Suite is one of the top 500 Project Management Software products

ReachOut Suite is also listed in the following subcategories:

It is important to keep in mind that virtually no service in the Field Service Management Software - FSM category will be a perfect solution able to match all the goals of different company types, sizes and industries. It may be a good idea to read a few ReachOut Suite Field Service Management Software - FSM reviews first as some software might perform well just in a really narrow set of applications or be created with a really specific industry in mind. Others might operate with a goal of being simple and intuitive and consequently lack advanced functions needed by more experienced users. You can also find solutions that support a broad group of users and give you a powerful feature toolbox, but that frequently comes at a more significant cost of such a solution. Make sure you're aware of your requirements so that you purchase a solution that offers all the functionalities you look for.

How Much Does ReachOut Suite Cost?

ReachOut Suite Pricing Plans:

Free Trial

Free

Free

Basic

$30/user/month

Enterprise

By quote

ReachOut Suite offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free

  • 3 Users
  • Unlimited Customizable Forms
  • Unlimited Assignments
  • 5GB Storage
  • Interactive Dashboard
  • Estimate & Invoice Creation
  • User Role Creation
  • Smart Fields with Skip Logic
  • Annotated Photos
  • Offline Sync Ability
  • Simple Drag and Drop Scheduler
  • Pipeline View for Tracking Tasks
  • Customer Data Management
  • Real-Time Updates
  • Analytics and Reports
  • Data Security

Basic – $30/user/month or $25/user/month (Annual Billing)

  • All Features
  • More than 3 Users
  • Team Management
  • + 1GB additional storage

Enterprise – By quote

  • All Features
  • Single Tenant Cloud
  • On-Premise
  • Custom Features
  • IoT Support
  • Volume Pricing
  • Integrations
  • API Access

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ReachOut Suite reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ReachOut Suite. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are ReachOut Suite pricing details?

ReachOut Suite Pricing Plans:

Free Trial

Free

Free

Basic

$30/user/month

Enterprise

By quote

ReachOut Suite offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free

  • 3 Users
  • Unlimited Customizable Forms
  • Unlimited Assignments
  • 5GB Storage
  • Interactive Dashboard
  • Estimate & Invoice Creation
  • User Role Creation
  • Smart Fields with Skip Logic
  • Annotated Photos
  • Offline Sync Ability
  • Simple Drag and Drop Scheduler
  • Pipeline View for Tracking Tasks
  • Customer Data Management
  • Real-Time Updates
  • Analytics and Reports
  • Data Security

Basic – $30/user/month or $25/user/month (Annual Billing)

  • All Features
  • More than 3 Users
  • Team Management
  • + 1GB additional storage

Enterprise – By quote

  • All Features
  • Single Tenant Cloud
  • On-Premise
  • Custom Features
  • IoT Support
  • Volume Pricing
  • Integrations
  • API Access

What integrations are available for ReachOut Suite?

No information available.

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Reviewed By Louie Andre
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