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UserTest Review

UserTest
Our score: 8.0 User satisfaction: 91%

What is UserTest?

UserTest.io is a SaaS remote usability testing tool that enables companies and organizations to test their websites or prototypes for functionality and usability so that issues are discovered and solutions are validated and implemented based on real-time user insights.

Companies who avail of UserTest.io usability testing services can choose to test their sites, apps, or prototypes using their own batch of testers or have their sites tested by UserTest.io’s own roster of professional testers.

Either package is designed to gather real-time feedback that are analyzed and used to identify both flaws and opportunities that hamper or improve user experience, increase conversions, and ultimately boost their ROI.

Overview of UserTest Benefits

UserTest.io is extremely cheap compared to other similar solutions. It’s strongest selling point is its affordability. You basically have a cost-effective platform to gather real-time feedback on your website and make the necessary adjustments and tweaks to further improve your site’s user experience based on actual user-insights.

You can choose to use the tool and have your own batch of testers log to your websites or prototypes and record their experience for their usability, functionality, navigation, etc. Or you can choose to opt to have UserTest.io’s own professional testers check your sites and hear their expert opinion on your site’s navigation, ease of use, design, and more.

With UserTest.io, you get actionable insights through video recordings that show your user actions and behavior while they were on your site. You are able to determine the reason behind their actions and derive insights that you can use to base your improvements and enhancements on.

Unlike most site usability tools, UserTest.io delivers all testers’ feedback within 24 hours. This functionality allows you to make the necessary changes and revisions in your designs as well as address problems that hamper user experience.

You can even run simultaneous tests to make detailed comparisons and discover solutions that you would have never seen otherwise.

Overview of UserTest Features

  • Feedback within 24 hours
  • Unlimited Tasks
  • Vault of Testers
  • Recruit Testers
  • High Quality Video
  • Sharing and Downloading

What Problems Will UserTest Solve?

1. Decreasing conversion rates

Most analytics tools will show you where the problems are occurring, but won’t go into details as to why. With remote user testing via UserTest.io, you are able to identify critical usability problems and discover insights as to how and why users do what they do on your site, prototype or web-app.

2. User Research

User research needs to happen across 4 pinnacle stages, to gain insight to how your website or prototype is performing. Remote user testing is an ideal approach in gauging how your users perceive your product post-launch, during development and once published live.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

UserTest Position In Our Categories

Because companies have distinct business requirements, it is only prudent that they avoid buying an all-in-one, “perfect” software system. At any rate, it would be futile to try to find such an app even among well-known software solutions. The correct step to undertake should be to write the numerous important functions which merit analysis such as essential features, budget, technical skill ability of the employees, organizational size, etc. The second step is, you should follow through your product research through and through. Read some UserTest evaluations and check out the other solutions in your shortlist in detail. Such well-rounded product research guarantee you steer clear of unsuitable apps and select the one that has all the benefits you require company requires.

Position of UserTest in our main categories:

TOP 500

UserTest is one of the top 500 CRM Software products

UserTest is also listed in the following subcategories:

It's crucial to realize that almost no software in the Feedback & Reviews Management Software category will be a perfect solution that can fulfill all the goals of all company types, sizes and industries. It may be a good idea to read a few UserTest Feedback & Reviews Management Software reviews first as some software might excel just in a very narrow set of applications or be prepared with a very specific type of industry in mind. Others may function with a goal of being easy and intuitive and therefore lack complex features desired by more experienced users. You can also come across solutions that cater to a wide group of customers and give you a powerful feature set, however that frequently comes at a more significant price of such a service. Ensure you're aware of your requirements so that you get a solution that offers specifically the elements you search for.

How Much Does UserTest Cost?

UserTest Pricing Plans:

Free Trial

Your Own Testers

$13/tester

UserTest Qualified Testers

$23/tester

Enterprise Solution

Contact vendor

UserTest offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Your Own Testers – $13/tester

  • Set your own incentive
  • Desktop testing only
  • Share and download
  • Dedicated success manager
  • Live Chat support via Intercom

UserTest Qualified Testers – $23/tester

  • Incentivised testers
  • Desktop and mobile testing
  • Share and download
  • Worldwide user base
  • Advanced pre-screening
  • Dedicated success manager
  • Live chat support via Intercom

Enterprise Solution – Custom Enterprise Pricing

  • All features from Qualified Testers
  • Recruitment, analysis, and recommendations
  • UX and analytics reporting

User Satisfaction

Positive Social Media Mentions 30
Negative Social Media Mentions 2

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UserTest reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UserTest. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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UserTest Comparisons

What are UserTest pricing details?

UserTest Pricing Plans:

Free Trial

Your Own Testers

$13/tester

UserTest Qualified Testers

$23/tester

Enterprise Solution

Contact vendor

UserTest offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Your Own Testers – $13/tester

  • Set your own incentive
  • Desktop testing only
  • Share and download
  • Dedicated success manager
  • Live Chat support via Intercom

UserTest Qualified Testers – $23/tester

  • Incentivised testers
  • Desktop and mobile testing
  • Share and download
  • Worldwide user base
  • Advanced pre-screening
  • Dedicated success manager
  • Live chat support via Intercom

Enterprise Solution – Custom Enterprise Pricing

  • All features from Qualified Testers
  • Recruitment, analysis, and recommendations
  • UX and analytics reporting

What integrations are available for UserTest?

No information available.

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Reviewed By Nestor Gilbert
Page last modified
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