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Medallia Concierge Review
What is Medallia Concierge?
Medallia Concierge is a business text messaging platform that enables users to engage their customers in a 2-way real-time communication and interaction via text messages. With Zingle, businesses and organizations are able to receive and respond to their customers’ requests, queries, and suggestions among others via a dedicated phone number or an existing landline.
The software’s neat and user-friendly dashboard contains all the necessary customer details, including contact information, analytics, history, and more, enabling them to initiate communication or respond with a highly personalized answer or a pre-packaged response.
Medallia Concierge works with popular SMS networks and messaging applications including Line, WeChat, Facebook Messenger, and more, giving them convenience and ease of use whenever they text your business for whatever purpose.
Show MoreOverview of Medallia Concierge Benefits
Medallia Concierge simplifies all text communications between you and your customers. With a centralized cloud-based team inbox, you and your team can easily access text messages from your clients without having to install anything into your system. All communications are unified, thus simplifying the management aspect of your text communications.
Also, the team inbox functionality greatly impacts and enhances team collaboration. This allows you and your team to work together on complex issues and provide your customers with a positive response or solution.
Managing your contacts is a breeze with Medallia Concierge. Thanks to its segmentation and tagging features, you can organize your contacts based on specific traits or put them under particular categories for fast and simple access and retrieval.
Aside from traditional SMS, Medallia Concierge works well with a number of online messaging apps, providing you with multi-channel messaging functionality. That means you can receive and address text messages from your customers through a number of popular messaging systems such as Line, Facebook Messenger, WeChat, and more.
Powerful analytics and robust reporting tools help you monitor and track performance. Get high-value insights that can aid you in improving your products and service and provide your customers with great experience in every instance.
Show MoreOverview of Medallia Concierge Features
- Team Inbox
- Saved Replies and Templates
- Language Translations
- Dynamic Contact Segmentation
- Group Messaging
- Custom Fields and Properties
- Automated Workflow Engine
- Filters and Conditions
- Powerful Automated Actions
- Analytics
- Multi-channel Messaging
- Internal Notes
- Delayed Messages
- Autoresponder
- MMS & Animated GIF support
What Problems Will Medallia Concierge Solve?
1. Hotel guests can send text messages to request towels or extra pillow. No more calling the front desk. Fast and efficient communication results in better service.
2. Restaurant diners can send their orders through text messages. This makes order management fast as well as precise as t eliminates wrong orders and eliminates the need for customers to call and wait on hold or stand in long lines.
3. Beauty Salons can take reservations and send out appointment notifications to reduce appointment no-show rate.
Medallia Concierge Position In Our Categories
Since companies have distinct business-related needs, it is wise they steer clear of adopting an all-in-one, ”best” system. Nevertheless, it is futile to pinpoint such a software system even among sought-after software systems. The better step to do would be to take note of the different major aspects which merit research such as crucial features, plans, skill competence of staff members, organizational size, etc. The second step is, you must double down on the research comprehensively. Browse over some Medallia Concierge review articles and scrutinize each of the solutions in your shortlist in detail. Such detailed research can make sure you keep away from unfit applications and select the one which has all the function your business requires for success.
Position of Medallia Concierge in our main categories:
TOP
500
Medallia Concierge is one of the top 500 CRM Software products
It's essential to realize that almost no app in the Customer Service Software category is going to be an ideal solution that can fulfill all the needs of various business types, sizes and industries. It may be a good idea to read a few Medallia Concierge Customer Service Software reviews first as specific solutions may dominate only in a really narrow group of applications or be prepared with a really specific industry in mind. Others may operate with an idea of being easy and intuitive and therefore lack complex functionalities desired by more experienced users. There are also software that cater to a broad group of customers and provide a rich feature base, but that in most cases comes at a more significant price of such a service. Be certain that you're aware of your requirements so that you buy a service that provides all the elements you search for.
How Much Does Medallia Concierge Cost?
Medallia Concierge Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Medallia Concierge pricing details?
Medallia Concierge Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Medallia Concierge offers custom SMB and enterprise pricing based on your specific needs. Contact the vendor for a quote.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We realize that when you make a decision to buy a Customer Service Software it’s crucial not only to see how professionals evaluate it in their reviews, but also to find out whether the actual clients and enterprises that purchased it are genuinely satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Medallia Concierge reviews across a broad range of social media sites. The data is then presented in a simple to digest way revealing how many users had positive and negative experience with Medallia Concierge. With that information at your disposal you will be equipped to make an informed business choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Medallia Concierge?
Medallia Concierge integrates with the following business systems and applications:
- Facebook Messenger
- Line
- Oracle Opera
- Focus
- Salesforce
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