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Zoho Cliq Review

Zoho Cliq
Our score: 8.7 User satisfaction: 100%

What is Zoho Cliq?

Zoho Cliq is the new name of  Zoho Chat rebranded in September 2017. The app has been given extra features to meet the needs of today’s business and office users. Whereas the previous software was limited to conventional chat and sharing, Zoho Cliq now incorporates a must-have for modern teams – voice and video functionality for more cohesive communication and deeper collaboration.

Zoho Cliq allows you to have direct chat and messaging with another user, or with several users/members in a chat room or channel. Now you can have as many channels as you want simultaneously, all viewable from a single window. The ability to share files is still there, but the biggest addition is that now you can make audio or video calls right from within the channel. Deployment has been expanded from not only being a web app but also as a desktop app for Mac, Windows and Ubuntu. Mobile apps are also available for Android and iOS.

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Overview of Zoho Cliq Benefits

No more “threading”

No worries with keeping up on important posts from long confusing streams of conversations. A “fork” feature lets you isolate posts from the entire channel and transform it into a direct private message for further conversation with the particular member.

Voice and video call

Right from your chat room or channel, you can do audio and video calls without needing additional or separate tools.

Deep integration

Not only does Cliq deeply integrate with all other Zoho business and productivity software, you can also enable conversations with other Zoho users with its multi-protocol support. This is on top of its ability to work with several leading external apps and services.

Drag-and-drop sharing

Cliq gets rid of attachments when sharing files with colleagues. All you have to do is just drag and drop a file into the chat window and send it across.

Universal compatibility

Cliq works with desktop computers via apps for Windows, Mac and Linux, as well as all other web-connected and mobile devices, giving you universal platform and device compatibility.

Forever free

Zoho claims that Cliq will forever remain free with a host of functionalities including unlimited live video calling and a generous 100GB capacity file storage. The only other plan is a budget-friendly paid one with advanced functions.

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Overview of Zoho Cliq Features

  • Real-time chat & messaging
  • Direct private chat
  • Audio/video call
  • Multiple channels
  • Single window view of channels
  • Daily tasks bots automation
  • Slash commands
  • File sharing
  • Mobile device channel creation
  • Mobile apps
  • Multi-platform & device compatible
  • Notification feeds
  • Integrations
  • Multi-protocol support
  • SSL encryption

What Problems Will Zoho Cliq Solve?

1. With PrimeTime, Cliq’s real time group video calling feature, you can schedule a meeting from just about anywhere, and collaborate in real time with upto 100 colleagues/ clients across the globe. What’s more, PrimeTime enables only 2 live speakers at a time, cutting out all the noise that may ensue in group calls.

2. With ZIA (Zoho’s Intelligent Assistant), Cliq’s event scheduling bot, you can schedule events and meetings with ease. ZIA will send you automated event reminders and scheduling notifications, so you don’t miss a meeting.

3. Zoho Cliq provides a multi panel chat view where you can keep multiple chat tabs open at once. You don’t have to switch between chat tabs as you work.

Zoho Cliq Position In Our Categories

Keeping in mind companies have particular business wants, it is prudent they abstain from subscribing to an all-encompassing, ”best” business program. However, it is nearly futile to come across such application even among widely used software products. The rational thing to undertake should be to write down the several chief aspects which entail deliberation such as crucial features, price terms, skill ability of staff members, organizational size, etc. Next, you must perform the product research comprehensively. Go over these Zoho Cliq review articles and scrutinize each of the software programs in your shortlist more closely. Such all-encompassing product research ensure you avoid unsuitable software solutions and choose the system that has all the tools your business requires to realize efficiency.

Position of Zoho Cliq in our main categories:

TOP 50

Zoho Cliq is one of the top 50 Communications Software products

It is crucial to note that almost no service in the Communications Software category is going to be an ideal solution that can match all the needs of various business types, sizes and industries. It may be a good idea to read a few Zoho Cliq Communications Software reviews first as certain software might perform well just in a really small group of applications or be prepared with a very specific type of industry in mind. Others might function with a goal of being simple and intuitive and therefore lack advanced elements needed by more experienced users. There are also solutions that support a wide group of customers and give you a complex feature set, however that frequently comes at a more significant cost of such a service. Be certain that you're aware of your requirements so that you select a service that has exactly the elements you look for.

How Much Does Zoho Cliq Cost?

Zoho Cliq Pricing Plans:

Free Trial

Free Edition

Free

Unlimited Edition 0-10 Users

$3 per user/month

Unlimited Edition 11-50 Users

$2.5 per user/month

Unlimited Edition 51-100 Users

$2 per user/month

Unlimited Edition 100-500 Users

$1.5 per user/month

Unlimited Edition 500+ Users

$1 per user/month

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What are Zoho Cliq pricing details?

Zoho Cliq Pricing Plans:

Free Trial

Free Edition

Free

Unlimited Edition 0-10 Users

$3 per user/month

Unlimited Edition 11-50 Users

$2.5 per user/month

Unlimited Edition 51-100 Users

$2 per user/month

Unlimited Edition 100-500 Users

$1.5 per user/month

Unlimited Edition 500+ Users

$1 per user/month

Free Edition

  • Unlimited Users
  • Security and data retention policies
  • Google/Google Apps sign-on
  • Two-factor Authentication (TFA)
  • SAML-based single sign-on (SSO)
  • User provisioning and de-provisioning
  • Max. participants per channel: 100
  • File storage: 100 GB
  • 10 active integrations

Unlimited Edition

  • 0-10 Users – $3 per user/month
  • 11-50 Users – $2.5 per user/month
  • 51-100 Users – $2 per user/month
  • 100-500 – $1.5 per user/month
  • 500+ Users – $1 per user/month

Unlimited edition contains everything in the Free Edition plus:

  • Unlimited integrations
  • Channel permissions
  • External Channels and Guest Access
  • History storage control
  • Multi-team channels

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We know that when you make a decision to get a Communications Software it’s crucial not only to see how professionals score it in their reviews, but also to find out whether the actual people and enterprises that use it are indeed content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Zoho Cliq reviews across a broad range of social media sites. The data is then featured in an easy to digest way indicating how many clients had positive and negative experience with Zoho Cliq. With that information available you will be equipped to make an informed business decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Dutch
  • Swedish

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Zoho Cliq?

Zoho Cliq integrates with a large number of business systems and applications, among which:

  • Google Drive
  • Dropbox
  • Stackoverflow
  • Other Zoho products- Expense, CRM and Service DeskPlus

The entire list of integrations is available on the company’s official website.

Zoho Cliq User Reviews

Zoho Cliq average rating:

Average score
4.4/5 (29 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Malvina

PROS: Not only that it integrates well with the Zoho CRM, but it also makes communicating with teammates much easier! No need to open different software/tabs/applications. Everything is in one software.

CONS: The video conferencing function needs improvement, but overall, Zoho Cliq is the best communication tool I have ever used.

Reviewed 4 years ago

Read full review >

The least favorable review

Eve

PROS: First off, the app can be used by anybody because it can be used in different devices, in various operating systems, and browsers. Second, messaging, sending files, videos, etc. using the app has been a breeze. Easy to communicate with people within the company and makes collaboration a lot easier.

CONS: With integration with Zoho Suite, it is a great tool for collaborating with other departments in the company. However, for the chat functions, Slack is still more powerful.

Reviewed 5 years ago

Read full review >

More reviews from 29 actual users:

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  • Most positive
  • Most negative
Eduardo
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2021 Company Size: 11-50 Employees Industry: N/A

PROS: Grate with Zoho Suite! Easy to set up, easy to use, easy to communicate with everyone.

CONS: Zoho Cliq in Mac: Needs to reload to work; visually, it looks like the web version.

What do you think about this review?

Great Poor

Easily share with Zoho Cliq

Read full review >
Baylee
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 22.09.2021 Company Size: 11-50 Employees Industry: N/A

PROS: Zoho Cliq is so easy to use! And I love how I can share documents and other files with colleagues.

CONS: Integrating with third-party software.

What do you think about this review?

Great Poor
Show More User Reviews (29)

Better way to communicate with teammates

Read full review >
Mauricio
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.08.2021 Company Size: 11-50 Employees Industry: N/A

PROS: User friendly, fast, and reliable. Depending on the urgency of need, I can chat, call, video call a colleague.

CONS: Delay in receiving and sending messages from web/desktop to the mobile device.

What do you think about this review?

Great Poor

Communicate with colleagues easily

Read full review >
Haleigh
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 24.08.2021 Company Size: More than 100 Employees Industry: N/A

PROS: Easy to manage and communicate with everyone on the team and company. UI is user friendly.

CONS: Closing a chat window is sometimes scary because it goes back to the old conversations.

What do you think about this review?

Great Poor

Reach out to colleagues worldwide easily

Read full review >
Lacy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 01.08.2021 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Easy to use! Everyone is reachable through Zoho Cliq.

CONS: Nothing thus far.

What do you think about this review?

Great Poor

Easy to collaborate with Zoho Cliq

Read full review >
Mustafa
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.07.2021 Company Size: More than 100 Employees Industry: Telecommunications

PROS: I can easily communicate with my colleagues whenever I have questions or clarifications. Indicates if they are available and they are also notified when a message is sent to them. Great for real-time communication.

CONS: I have nothing to complain about Zoho Cliq.

What do you think about this review?

Great Poor

An overall excellent internal communication tool

Read full review >
Malvina
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.07.2021 Company Size: 11-50 Employees Industry: N/A

PROS: Not only that it integrates well with the Zoho CRM, but it also makes communicating with teammates much easier! No need to open different software/tabs/applications. Everything is in one software.

CONS: The video conferencing function needs improvement, but overall, Zoho Cliq is the best communication tool I have ever used.

What do you think about this review?

Great Poor

So efficient!

Read full review >
Sammie
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 09.07.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It can be used in different operating systems, devices, and platforms. I can reach everyone in real-time, messages are secured, have a user-friendly UI, and can be used even when out of the office.

CONS: I have no complaints. Zoho Cliq has made our life so much easier.

What do you think about this review?

Great Poor

Versatile, Robust, Convenient

Read full review >
Hugh
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.07.2021 Company Size: 11-50 Employees Industry: Renewables & Environment

PROS: Great for chatting (privacy of chats can be set up), file sharing, and alerting colleagues. Plus, it can be used on different devices and platforms.

CONS: There's a need to set privacy not to be notified when there are alerts from different departments or different countries.

What do you think about this review?

Great Poor

Better communication with Zoho Cliq

Read full review >
Jillian
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 27.05.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: A simple and easy to use tool that can be integrated with the Zoho system. Convenient for a large company.

CONS: Viewing messages offline in Windows.

What do you think about this review?

Great Poor

A better application than Slack

Read full review >
Amalia
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 01.05.2021 Company Size: 11-50 Employees Industry: Biotechnology

PROS: Zoho Cliq is much simpler, more functional, and has more processes streamlined than Slack. Of course, it's better than email already. I can easily connect with my colleagues either by personal chat or by group chat, and new messages can easily be found, not confusing to use at all. Plus, it can be integrated into the Zoho System and other applications like API, web, and bots. Great for automating processes.

CONS: Nothing wrong to say about Zoho Cliq! I use them in a package with Zoho One, so we are using it without any additional cost. Zoho One is worth the money.

What do you think about this review?

Great Poor

Improved internal communication

Read full review >
Myrtice
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 21.04.2021 Company Size: More than 100 Employees Industry: Telecommunications

PROS: Chat with teammates easily and even send files using the app.

CONS: It slows down when I am downloading files.

What do you think about this review?

Great Poor

Simple, easy to use, real-time communication

Read full review >
Randal
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.02.2021 Company Size: 11-50 Employees Industry: N/A

PROS: A great alternative for phones and email, user-friendly, connect with people in real-time.

CONS: Delay on syncing with my devices.

What do you think about this review?

Great Poor

Amazing communication tool

Read full review >
Clemmie
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2021 Company Size: 11-50 Employees Industry: N/A

PROS: Pinning important messages by putting a star on it. Also, having a chat with a colleague by sending an invite.

CONS: The search function for the messages can be improved.

What do you think about this review?

Great Poor

Improved internal communication

Read full review >
Violette
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 23.01.2021 Company Size: More than 100 Employees Industry: N/A

PROS: Aesthetically it looks modern and professional. Function-wise I love how we can do so much in the chat feature: we can send different files, create polls, tags, send links and video clips, and even event invitations and virtual assignments.

CONS: I hope there would be more visual collaboration tool soon.

What do you think about this review?

Great Poor

Communicate in one place, improve internal communication

Read full review >
Ines
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 22.01.2021 Company Size: More than 100 Employees Industry: International Trade and Development

PROS: Send messages quickly. Send files, videos, images, weblinks, etc. Create polls, schedule a meeting, give assignments, give invitations. Zoho has a lot of features and functions so there is no need for additional applications that would clutter in your desktop and workflow. The interface is clean and easy to navigate.

CONS: Not many visuals. It can be added through the marketplace but I’d rather not purchase one.

What do you think about this review?

Great Poor

Everyone in one place

Read full review >
River
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.01.2021 Company Size: More than 100 Employees Industry: Telecommunications

PROS: Easily connect with team members; Keep track of their status, and connect with them personally with the real-time messaging.

CONS: Nothing major that I can complain about.

What do you think about this review?

Great Poor

PERFECT system for communicating with teammates

Read full review >
Teagan
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 13.01.2021 Company Size: More than 100 Employees Industry: Telecommunications

PROS: Real-time communication with the chat feature. Easily send files needed.

CONS: Downloading files take time.

What do you think about this review?

Great Poor

Lesser emails, faster replies.

Read full review >
Darwin
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.01.2021 Company Size: 11-50 Employees Industry: Events Services

PROS: The mobile app is the best. I can communicate with clients and suppliers even when not in the office. It gives me real-time messages so concerns can be addressed faster, and it is more organized since I can easily locate needed materials within the conversation.

CONS: None, I love using the app.

What do you think about this review?

Great Poor

Best communication software thus far

Read full review >
Dariana
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 04.01.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Easy to multitask with Zoho Cliq. I can chat with three different people at once with the three-column layout while also still on the Zoho CRM.

CONS: Connections can be improved, but this is the best communication software I have ever used.

What do you think about this review?

Great Poor

Quality communication tool, great for collaborating with anyone

Read full review >
Eve
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 10.08.2020 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: First off, the app can be used by anybody because it can be used in different devices, in various operating systems, and browsers. Second, messaging, sending files, videos, etc. using the app has been a breeze. Easy to communicate with people within the company and makes collaboration a lot easier.

CONS: With integration with Zoho Suite, it is a great tool for collaborating with other departments in the company. However, for the chat functions, Slack is still more powerful.

What do you think about this review?

Great Poor

Great for communicating with colleagues

Read full review >
Angela
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.08.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Easy to use, clean, and organized. I can easily reply to anyone within the group.

CONS: Closing a conversation in the single chat option creates like an old conversation line where the last user’s window pops up. It’s hard to “gain control” from that.

What do you think about this review?

Great Poor

Always stay connected

Read full review >
Ali
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 30.07.2020 Company Size: 11-50 Employees Industry: Consumer Services

PROS: Zoho Cliq is a reliable application that enables our company to be able to be more connected. We can share files, create groups, and use different devices so that we can be sure to be always reachable.

CONS: Adding new users in the application is ab bit tedious.

What do you think about this review?

Great Poor

Great application, unify your team using this app.

Read full review >
Tyler
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 27.07.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Zoho Cliq is a great application for communicating with your team. It can be used in different operating systems and different devices and I can always contact each of them and as one even if I am not in the office. The software itself is easy to use, it is simple that even though I am not tech-savvy I can confidently navigate on it. Their support team is always excellent, always attentive, ready to help, and able to fix the problems and solve problems immediately.

CONS: So far none. It is an incredible app that can connect me to my team any time and every time.

What do you think about this review?

Great Poor

Improve communication within the company

Read full review >
Jermaine
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 21.07.2020 Company Size: More than 100 Employees Industry: Computer Software

PROS: The app looks so basic but it is an extensive app. It greatly helped our company improve communication within departments and between departments.

CONS: The windows version of the app is just like the browser version. Hope to also view messages offline.

What do you think about this review?

Great Poor

Efficient

Read full review >
Jordyn
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 20.07.2020 Company Size: 11-50 Employees Industry: Human Resources

PROS: The app is so efficient! I can contact my colleagues immediately and get replies immediately. We can even contact other departments using the app and get answers quickly as well. It makes decision making so much faster and with less stress with both parties.

CONS: I have no complaints. The app has improved the way we do things in the company.

What do you think about this review?

Great Poor

Easy to use, flexible, integrated with Zoho Suite

Read full review >
Charlene
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.07.2020 Company Size: 11-50 Employees Industry: N/A

PROS: I am a Zoho Suite user so it’s a no brainer that I use Zoho Cliq as a chat app. Nevertheless, the application is great. What I love about its ability to be used in different devices and multiple channels. The three-section format lets me have a call with three different people and then shift from one person to another. Convenient and great when multi-tasking.

CONS: The Mac version sometimes needs to be reloaded or rebooted for it to run properly.

What do you think about this review?

Great Poor

Well integrated with Zoho CRM

Read full review >
Otilia
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.06.2020 Company Size: 11-50 Employees Industry: N/A

PROS: Because Zoho Cliq is integrated with our Zoho CRM, we can easily connect with our colleagues without leaving the CRM. Very convenient, connects us faster.

CONS: Video quality still not par with Zoom. Although I really love the chat functions.

What do you think about this review?

Great Poor

Smooth application, improved productivity

Read full review >
Spencer
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 18.06.2020 Company Size: 11-50 Employees Industry: N/A

PROS: Having the conversations be pinned or put a star so that it’s always on top. The application runs smoothly and I can easily track our conversation history.

CONS: I don’t see anything bad yet.

What do you think about this review?

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Zoho Cliq user reviews

Eduardo
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2021 Company Size: 11-50 Employees Industry: N/A

Easily share with Zoho Cliq

Read full review >
Baylee
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 22.09.2021 Company Size: 11-50 Employees Industry: N/A

Better way to communicate with teammates

Read full review >
Mauricio
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.08.2021 Company Size: 11-50 Employees Industry: N/A

Communicate with colleagues easily

Read full review >
Haleigh
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 24.08.2021 Company Size: More than 100 Employees Industry: N/A

Reach out to colleagues worldwide easily

Read full review >
Lacy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 01.08.2021 Company Size: 11-50 Employees Industry: Information Technology and Services
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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