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ZupportDesk Review
What is ZupportDesk?
ZupportDesk is a customer support platform that offers feature-rich live chat and email ticketing solutions to companies. The software comes with powerful features and tools to simplify and streamline their customer support processes.
With ZupportDesk, users are able to deliver quality support services to their clients, visitors, and potential customers. It gives them the ability to effectively engage their customers in real-time, stay on top of their interactions on both email and social media, as well as manage and organize their contacts.
The real-time functionality of ZupportDesk allows users to closely monitor their channels, track issues, and immediately resolve customer problems. Aside from live chat support and email ticketing, ZupportDesk also provides a knowledge base feature to empower customers to find solutions for common issues, greatly reducing the number of support requests so support agents can concentrate on problems, issues, and queries that require a great deal of expertise and response.
Show MoreOverview of ZupportDesk Benefits
ZupportDesk gives you the capability to engage and interact with your visitors in real time, thanks to its live chat support solution.
Whether you want to initiate the conversation based on your visitor’s profile or your profile is asking for help regarding your product or service, ZupportDesk Live Chat allows you to fully maximize that opportunity and turn your visitor into a new customer or empower your existing clients to make a repeat purchase.
A comprehensive dashboard displays all the information you need to make the necessary actions and adjustments to ensure that your customers and visitors are addressed timely. You have a full view of your all the essential chat metrics and indicators like customer wait time, queue size and customer satisfaction in a single, unified screen.
Ticket support can be quite messy but with ZupportDesk, all your tickets are organized and filtered based on your specifications. You want them segmented by agent, inbox, priority, or due date? ZupportDesk lets you configure it all right from your control panel.
You and your agents have access to your customers’ ticket history. Every interaction, query, response, and more are all documented and displayed in a threaded view. You can also monitor the progress of all your tickets. Once you assigned a ticket to the most qualified personnel, you can track the ticket at every step until is closed.
Show MoreOverview of ZupportDesk Features
- Live Chat
- Ticket Support
- Knowledge Base
- Contact Management
- Customizable Chat Window
- Real-Time Dashboard
- Social Media Integrations
- Proactive Visitor Engagement
- Support Ticket Filters
- Ticket Assignment and Tracking
- Quick Search
What Problems Will ZupportDesk Solve?
1. Customers don’t have to spend a long time waiting in a queue or an email response. Live chat gives them that real-time interaction, enabling a fluid conversation that other support methods can’t match.
2. Provide support 24/7. Most customer service hubs don’t operate 24/7. With ZupportDesk’s Android & IOS app, live chat agents can stay logged in all the time and make it easy to respond to visitors.
3. With its Facebook integration, agents can handle all messages in ZupportDesk dashboard without leaving the app
4. Helps Identify Customer Pain Points. ZupportDesk enables agents to spot pain points and make most of the opportunity to resolve the problem so they can meet, even exceed, customer expectations. As they say; the bigger the problem, the bigger the opportunity turns out to be. With the help of live chat support, it has now become easy to discover any underlying problem or need that a customer might have with the business.
Awards & Quality Certificates
ZupportDesk Position In Our Categories
Knowing that businesses have particular business-related wants, it is wise that they abstain from going for a one-size-fits-all, “perfect” business program. Still, it is almost impossible to discover such a software solution even among sought-after software solutions. The clever thing to do is to tabulate the varied main functions that call for a careful thought including major features, plans, technical skill capability of staff, business size, etc. Thereafter, you should conduct the research fully. Have a look at some ZupportDesk analyses and look over the other software options in your list in detail. Such detailed research makes sure you take out poorly fit apps and select the system that offers all the benefits your company requires.
Position of ZupportDesk in our main categories:
TOP
200
ZupportDesk is one of the top 200 Customer Support Software products
TOP
100
ZupportDesk is one of the 100 Help Desk Software products
There are popular and widely used systems in each software group. But are they essentially the best fit for your enterprise’s specific wants? A popular software product may have thousands of subscribers, but does it present what you require? For this reason, do not blindly shell out for popular systems. Read at least a few ZupportDesk Help Desk Software reviews and mull over the aspects that you want in the software such as the fees, main tools, available integrations etc. Then, shortlist a few solutions that fit your requirements. Check out the free trials of these platforms, read online opinions, get explanations from the maker, and do your research systematically. This exhaustive groundwork is sure to assist you select the best software application for your organization’s special requirements.
How Much Does ZupportDesk Cost?
ZupportDesk Pricing Plans:
Free Trial
Live Chat Small Team
Free
Live Chat Business
$10/month
Support Tickets Small Team
Free
Support Tickets Business
$15/month
What are ZupportDesk pricing details?
ZupportDesk Pricing Plans:
Free Trial
Live Chat Small Team
Free
Live Chat Business
$10/month
Support Tickets Small Team
Free
Support Tickets Business
$15/month
ZupportDesk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Live Chat Packages:
Small Team – Free
- 3 Users Max
- 1 Widget
- 30 Chats Per Month
- 30 Day Chat History
- Basic Widget Customization
Business – $10/month or $8/month (Annual Billing)
- Unlimited Widgets
- Unlimited Chats
- Unlimited Chat History
- Advanced Chat Customization
- Widget Rebranding
- Proactive Chat
- Real-Time Dashboard
- Triggers
- Departments
- Roles & Permissions
- Analytical Reports
- Unlimited Contacts
- Rich Content Articles
- Customizable Header & Footer
Support Tickets Packages:
Small Team – Free
- 3 Users Max
- 30 Tickets Per Month
- 1 Inbox
- 1 Workflow
Business – $15/month or $12/month (Annual Billing)
- Unlimited Tickets
- Unlimited Inboxes
- Unlimited Workflows
- Service Level Agreements (SLAs)
- Facebook Integration
- Real-Time Dashboard
- Feedback Widget
- Departments
- Outbound Emails
- Roles & Permissions
- Analytical Reports
- Unlimited Contacts
- Rich Content Articles
- Customizable Header & Footer
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to buy a Help Desk Software it’s crucial not only to see how professionals score it in their reviews, but also to check whether the real users and businesses that bought it are genuinely happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and ZupportDesk reviews across a vast range of social media sites. The information is then featured in a simple to digest way showing how many users had positive and negative experience with ZupportDesk. With that information at hand you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ZupportDesk?
ZupportDesk integrates with the following business systems and applications:
- Facebook Messenger
- WordPress
- Shopify
- Google Analytics
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