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ZupportDesk Review
What is ZupportDesk?
ZupportDesk is a customer support platform that offers feature-rich live chat and email ticketing solutions to companies. The software comes with powerful features and tools to simplify and streamline their customer support processes.
With ZupportDesk, users are able to deliver quality support services to their clients, visitors, and potential customers. It gives them the ability to effectively engage their customers in real-time, stay on top of their interactions on both email and social media, as well as manage and organize their contacts.
The real-time functionality of ZupportDesk allows users to closely monitor their channels, track issues, and immediately resolve customer problems. Aside from live chat support and email ticketing, ZupportDesk also provides a knowledge base feature to empower customers to find solutions for common issues, greatly reducing the number of support requests so support agents can concentrate on problems, issues, and queries that require a great deal of expertise and response.
Show MoreOverview of ZupportDesk Benefits
ZupportDesk gives you the capability to engage and interact with your visitors in real time, thanks to its live chat support solution.
Whether you want to initiate the conversation based on your visitor’s profile or your profile is asking for help regarding your product or service, ZupportDesk Live Chat allows you to fully maximize that opportunity and turn your visitor into a new customer or empower your existing clients to make a repeat purchase.
A comprehensive dashboard displays all the information you need to make the necessary actions and adjustments to ensure that your customers and visitors are addressed timely. You have a full view of your all the essential chat metrics and indicators like customer wait time, queue size and customer satisfaction in a single, unified screen.
Ticket support can be quite messy but with ZupportDesk, all your tickets are organized and filtered based on your specifications. You want them segmented by agent, inbox, priority, or due date? ZupportDesk lets you configure it all right from your control panel.
You and your agents have access to your customers’ ticket history. Every interaction, query, response, and more are all documented and displayed in a threaded view. You can also monitor the progress of all your tickets. Once you assigned a ticket to the most qualified personnel, you can track the ticket at every step until is closed.
Show MoreOverview of ZupportDesk Features
- Live Chat
- Ticket Support
- Knowledge Base
- Contact Management
- Customizable Chat Window
- Real-Time Dashboard
- Social Media Integrations
- Proactive Visitor Engagement
- Support Ticket Filters
- Ticket Assignment and Tracking
- Quick Search
What Problems Will ZupportDesk Solve?
1. Customers don’t have to spend a long time waiting in a queue or an email response. Live chat gives them that real-time interaction, enabling a fluid conversation that other support methods can’t match.
2. Provide support 24/7. Most customer service hubs don’t operate 24/7. With ZupportDesk’s Android & IOS app, live chat agents can stay logged in all the time and make it easy to respond to visitors.
3. With its Facebook integration, agents can handle all messages in ZupportDesk dashboard without leaving the app
4. Helps Identify Customer Pain Points. ZupportDesk enables agents to spot pain points and make most of the opportunity to resolve the problem so they can meet, even exceed, customer expectations. As they say; the bigger the problem, the bigger the opportunity turns out to be. With the help of live chat support, it has now become easy to discover any underlying problem or need that a customer might have with the business.
Awards & Quality Certificates
ZupportDesk Position In Our Categories
Knowing that businesses have special business requirements, it is wise that they steer clear of deciding on an all-encompassing, “perfect” system. Regardless, it is futile to try to come across such application even among popular software solutions. The efficient step to do would be to set down the varied major factors which demand research such as important features, pricing, technical skill capability of the employees, business size, etc. After which, you must conduct the product research fully. Have a look at some of these ZupportDesk evaluations and explore each of the applications in your list more closely. Such detailed research can make sure you drop ill-fitting applications and subscribe to the one that includes all the benefits your company requires for optimal results.
Position of ZupportDesk in our main categories:
TOP
200
ZupportDesk is one of the top 200 Customer Support Software products
TOP
100
ZupportDesk is one of the 100 Help Desk Software products
Every enterprise is different, and might need a special Help Desk Software solution that will be designed for their business size, type of clients and employees and even individual niche they deal with. It's not wise to count on getting a perfect software that is going to be suitable for each company no matter what their history is. It may be a good idea to read a few ZupportDesk Help Desk Software reviews first and even then you should pay attention to what the solution is intended to do for your company and your staff. Do you require an easy and intuitive solution with just elementary features? Will you actually use the advanced tools needed by experts and large enterprises? Are there any particular tools that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid software that will fit your budget.
How Much Does ZupportDesk Cost?
ZupportDesk Pricing Plans:
Free Trial
Live Chat Small Team
Free
Live Chat Business
$10/month
Support Tickets Small Team
Free
Support Tickets Business
$15/month
What are ZupportDesk pricing details?
ZupportDesk Pricing Plans:
Free Trial
Live Chat Small Team
Free
Live Chat Business
$10/month
Support Tickets Small Team
Free
Support Tickets Business
$15/month
ZupportDesk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Live Chat Packages:
Small Team – Free
- 3 Users Max
- 1 Widget
- 30 Chats Per Month
- 30 Day Chat History
- Basic Widget Customization
Business – $10/month or $8/month (Annual Billing)
- Unlimited Widgets
- Unlimited Chats
- Unlimited Chat History
- Advanced Chat Customization
- Widget Rebranding
- Proactive Chat
- Real-Time Dashboard
- Triggers
- Departments
- Roles & Permissions
- Analytical Reports
- Unlimited Contacts
- Rich Content Articles
- Customizable Header & Footer
Support Tickets Packages:
Small Team – Free
- 3 Users Max
- 30 Tickets Per Month
- 1 Inbox
- 1 Workflow
Business – $15/month or $12/month (Annual Billing)
- Unlimited Tickets
- Unlimited Inboxes
- Unlimited Workflows
- Service Level Agreements (SLAs)
- Facebook Integration
- Real-Time Dashboard
- Feedback Widget
- Departments
- Outbound Emails
- Roles & Permissions
- Analytical Reports
- Unlimited Contacts
- Rich Content Articles
- Customizable Header & Footer
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to buy a Help Desk Software it’s important not only to learn how professionals evaluate it in their reviews, but also to find out if the actual people and enterprises that use these solutions are indeed content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ZupportDesk reviews across a broad range of social media sites. The data is then presented in a simple to understand form indicating how many customers had positive and negative experience with ZupportDesk. With that information at hand you should be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ZupportDesk?
ZupportDesk integrates with the following business systems and applications:
- Facebook Messenger
- WordPress
- Shopify
- Google Analytics
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