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GoTo Resolve Review
What is GoTo Resolve?
GoTo Resolve is a simple, all-in-one IT management and support solution that enables IT departments to be more efficient. It empowers IT departments and managed service providers (MSPs) to simplify and optimize their operations by combining remote monitoring and management (RMM), remote assistance and access, mobile device management (MDM), and helpdesk into a streamlined, simple unified experience.
This software is an effective solution for small and medium-sized businesses searching for a unified solution to meet the bulk of their IT ecosystem requirements. It helps users to stay on top of all IT needs with a single solution that unifies remote monitoring and management, remote access and support, ticketing, automation, and more.
GoTo is an excellent tool for any IT professional that helps deploy and remote data into systems, which makes it easier to manage and maintain.
Show MoreOverview of GoTo Resolve Benefits
Proactive Monitoring
GoTo Resolve helps users to detect issues and address them automatically and proactively. Users can make tailored alert policies based on key system processes and reduce the noise through flexible thresholds. Individuals or groups of devices can also customize monitoring, making it more efficient.
Use the desktop alerting software from GoTo Resolve to stay informed when problems arise. Receive alerts when you reach predetermined thresholds so you can spot trends and take pre-emptive measures to solve any more significant issues.
No-Code IT Automation
Easy automation reduces the cycle of repetitive and manual support through a more agile IT team and a more reliable IT infrastructure. GoTo Resolve features automate workflows and task management processes where no scripting knowledge is necessary. You may save time and stay on schedule with remote deployments to user devices. Use the step types created to execute the most typical automated actions.
Troubleshoot Behind-The-Scenes Seamlessly
Users can focus on working on their own time to identify the cause of problems and then start troubleshooting. With just one click, you can access critical system information, such as memory, CPU, processes, events, and more. Start a remote session without starting a remote session. Moreover, you can safely view and transfer files and folders in the background from any device.
Show MoreOverview of GoTo Resolve Features
- Patch Management Software
- IT Alerting
- Admin Console
- Agent Collaboration
- Background Access
- Help Desk Reporting
Awards & Quality Certificates
GoTo Resolve Position In Our Categories
Bearing in mind companies have specific business requirements, it is rational they abstain from picking an all-encompassing, “perfect” software. Just the same, it would be futile to chance on such application even among recognizable software solutions. The better thing to undertake would be to write the varied significant aspects which require scrutiny including major features, budget, skill levels of the employees, organizational size, etc. Thereafter, you must double down on your research fully. Go over some of these GoTo Resolve reviews and explore the other solutions in your shortlist more closely. Such detailed research ascertains you circumvent poorly fit applications and choose the one that delivers all the benefits your company requires.
Position of GoTo Resolve in our main categories:
TOP
100
GoTo Resolve is one of the top 100 Help Desk Software products
There are popular and widely used applications in each software category. But are they automatically the best fit for your enterprise’s specific requirements? A trendy software product may have thousands of customers, but does it offer what you require? For this reason, do not blindly spend on popular systems. Read at least a few GoTo Resolve Help Desk Software reviews and consider the elements that you desire in the software such as the cost, main tools, available integrations etc. Then, choose a few systems that fit your requirements. Try out the free trials of these platforms, read online opinions, get information from the seller, and do your investigation thoroughly. This profound groundwork is sure to assist you select the finest software platform for your company’s special requirements.
How Much Does GoTo Resolve Cost?
GoTo Resolve Pricing Plans:
Free Trial
Free
$0/month
Remote Support
$40/month
Standard
$57/month
Premium
Contact vendor
What are GoTo Resolve pricing details?
GoTo Resolve Pricing Plans:
Free Trial
Free
$0/month
Remote Support
$40/month
Standard
$57/month
Premium
Contact vendor
GoTo Resolve offers various pricing plans for different business scales. Contact vendor to book for a free demo.
Free – $0
- Up to 3 agents
- Up to 5 Pro devices
- Unlimited Lite devices
- Device Monitoring
- Device Quick View
- Unattended Remote Access
- Reboot and Reconnect
- Multi-Session Handling
- File Transfer
- Admin Mode
- Session Recording (Always On)
- Unified GoTo Product Admin Center
- Multi-Factor Authentication
- Active Directory Connector
- Multi-Company Support
- Support Center
- Community Support
Remote Support – $40/month
- 1 agent included
- Unlimited Instant Remote Support
- Reboot and Reconnect
- Admin Mode
- Multi-Agent Collaboration
- Help Desk
- Remote Session Features in Free +
- Screen Blanking
- Agent Screenshare
- Session Transfer
- Incident Management
- End User Portal
- MS Teams Integration
- Email Ticket Submission
- Agent Web Helpdesk Console
- Integrated Remote Support
- Mobile Support (add-on)
- Camera Share Support (add-on)
- Account Administration Features in Free +
- Website PIN Entry Page Integration (includes GoTo branding)
- Support Center
- Community Support
- Live Email/Chat/Phone Customer Support
- iOS Remote View
- Android Remote Control
- Chromebook Remote View
- Zero Download for End User
- Annotations
- VoIP Audio
- Recordings
- Device Configuration and Restrictions
- Application and Content Management
- Device and Data Security
- Real-time Analytics, Dashboards, and Reports
- Automated Device Enrollment and Business Policies
Standard – $57/month
- Everything in Free and Remote Support +
- 1 agent included (+unlimited agent add-ons)
- 25 Pro devices included (+unlimited device add-ons)
- AV Management
- Remote Execution
- Antivirus Management
- Unlimited Instant (clientless) Remote Support
- Website PIN Entry page integration (GoTo Branding removed)
- Mass Deploy Devices
- Android Unattended Remote Access
Premium – By quote
- Everything in Standard+
- 3 agents included (+unlimited agent add-ons)
- 100 Pro devices included (+unlimited device add-ons)
- Windows Updates
- Application Updates
- Automation Scheduling
- Dedicated Onboarding Manager
User Satisfaction
Positive Social Media Mentions
287
Negative Social Media Mentions
48
We realize that when you decide to get a Help Desk Software it’s vital not only to find out how professionals score it in their reviews, but also to find out if the real users and companies that purchased it are indeed happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and GoTo Resolve reviews across a vast array of social media sites. The information is then displayed in an easy to digest form showing how many customers had positive and negative experience with GoTo Resolve. With that information available you will be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Spanish
- French
- Italian
- Dutch
- Portugese
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for GoTo Resolve?
GoTo Resolve can seamlessly integrate with different platforms, such as:
- Zendesk
- Microsoft Teams
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