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GoTo Resolve Review
What is GoTo Resolve?
GoTo Resolve is a simple, all-in-one IT management and support solution that enables IT departments to be more efficient. It empowers IT departments and managed service providers (MSPs) to simplify and optimize their operations by combining remote monitoring and management (RMM), remote assistance and access, mobile device management (MDM), and helpdesk into a streamlined, simple unified experience.
This software is an effective solution for small and medium-sized businesses searching for a unified solution to meet the bulk of their IT ecosystem requirements. It helps users to stay on top of all IT needs with a single solution that unifies remote monitoring and management, remote access and support, ticketing, automation, and more.
GoTo is an excellent tool for any IT professional that helps deploy and remote data into systems, which makes it easier to manage and maintain.
Show MoreOverview of GoTo Resolve Benefits
Proactive Monitoring
GoTo Resolve helps users to detect issues and address them automatically and proactively. Users can make tailored alert policies based on key system processes and reduce the noise through flexible thresholds. Individuals or groups of devices can also customize monitoring, making it more efficient.
Use the desktop alerting software from GoTo Resolve to stay informed when problems arise. Receive alerts when you reach predetermined thresholds so you can spot trends and take pre-emptive measures to solve any more significant issues.
No-Code IT Automation
Easy automation reduces the cycle of repetitive and manual support through a more agile IT team and a more reliable IT infrastructure. GoTo Resolve features automate workflows and task management processes where no scripting knowledge is necessary. You may save time and stay on schedule with remote deployments to user devices. Use the step types created to execute the most typical automated actions.
Troubleshoot Behind-The-Scenes Seamlessly
Users can focus on working on their own time to identify the cause of problems and then start troubleshooting. With just one click, you can access critical system information, such as memory, CPU, processes, events, and more. Start a remote session without starting a remote session. Moreover, you can safely view and transfer files and folders in the background from any device.
Show MoreOverview of GoTo Resolve Features
- Patch Management Software
- IT Alerting
- Admin Console
- Agent Collaboration
- Background Access
- Help Desk Reporting
Awards & Quality Certificates
GoTo Resolve Position In Our Categories
Keeping in mind businesses have unique business-related demands, it is only prudent they abstain from choosing a one-size-fits-all, “perfect” solution. Regardless, it would be futile to stumble on such a software product even among sought-after software systems. The reasonable thing to do would be to spell out the varied important functions which require careful thought such as essential features, budget, skill competence of staff members, business size, etc. After which, you should follow through the research comprehensively. Go over some of these GoTo Resolve reviews and scrutinize the other software systems in your list in detail. Such detailed product investigation can make sure you drop ill-fitting software solutions and choose the system that delivers all the tools your business requires to realize efficiency.
Position of GoTo Resolve in our main categories:
TOP
100
GoTo Resolve is one of the top 100 Help Desk Software products
Companies have unique needs and requirements and no software platform can be just right in such a condition. It is useless to try to find a perfect off-the-shelf software app that meets all your business requirements. The intelligent thing to do would be to modify the application for your unique needs, employee skill levels, budget, and other elements. For these reasons, do not hasten and invest in well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your groundwork, investigate each short-listed platform in detail, read a few GoTo Resolve Help Desk Software reviews, contact the maker for clarifications, and finally choose the app that offers what you need.
How Much Does GoTo Resolve Cost?
GoTo Resolve Pricing Plans:
Free Trial
Free
$0/month
Remote Support
$40/month
Standard
$57/month
Premium
Contact vendor
What are GoTo Resolve pricing details?
GoTo Resolve Pricing Plans:
Free Trial
Free
$0/month
Remote Support
$40/month
Standard
$57/month
Premium
Contact vendor
GoTo Resolve offers various pricing plans for different business scales. Contact vendor to book for a free demo.
Free – $0
- Up to 3 agents
- Up to 5 Pro devices
- Unlimited Lite devices
- Device Monitoring
- Device Quick View
- Unattended Remote Access
- Reboot and Reconnect
- Multi-Session Handling
- File Transfer
- Admin Mode
- Session Recording (Always On)
- Unified GoTo Product Admin Center
- Multi-Factor Authentication
- Active Directory Connector
- Multi-Company Support
- Support Center
- Community Support
Remote Support – $40/month
- 1 agent included
- Unlimited Instant Remote Support
- Reboot and Reconnect
- Admin Mode
- Multi-Agent Collaboration
- Help Desk
- Remote Session Features in Free +
- Screen Blanking
- Agent Screenshare
- Session Transfer
- Incident Management
- End User Portal
- MS Teams Integration
- Email Ticket Submission
- Agent Web Helpdesk Console
- Integrated Remote Support
- Mobile Support (add-on)
- Camera Share Support (add-on)
- Account Administration Features in Free +
- Website PIN Entry Page Integration (includes GoTo branding)
- Support Center
- Community Support
- Live Email/Chat/Phone Customer Support
- iOS Remote View
- Android Remote Control
- Chromebook Remote View
- Zero Download for End User
- Annotations
- VoIP Audio
- Recordings
- Device Configuration and Restrictions
- Application and Content Management
- Device and Data Security
- Real-time Analytics, Dashboards, and Reports
- Automated Device Enrollment and Business Policies
Standard – $57/month
- Everything in Free and Remote Support +
- 1 agent included (+unlimited agent add-ons)
- 25 Pro devices included (+unlimited device add-ons)
- AV Management
- Remote Execution
- Antivirus Management
- Unlimited Instant (clientless) Remote Support
- Website PIN Entry page integration (GoTo Branding removed)
- Mass Deploy Devices
- Android Unattended Remote Access
Premium – By quote
- Everything in Standard+
- 3 agents included (+unlimited agent add-ons)
- 100 Pro devices included (+unlimited device add-ons)
- Windows Updates
- Application Updates
- Automation Scheduling
- Dedicated Onboarding Manager
User Satisfaction
Positive Social Media Mentions
287
Negative Social Media Mentions
48
We know that when you choose to buy a Help Desk Software it’s important not only to find out how experts evaluate it in their reviews, but also to check if the actual people and businesses that use these solutions are genuinely content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and GoTo Resolve reviews across a wide array of social media sites. The data is then presented in a simple to understand form revealing how many clients had positive and negative experience with GoTo Resolve. With that information at hand you should be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Spanish
- French
- Italian
- Dutch
- Portugese
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for GoTo Resolve?
GoTo Resolve can seamlessly integrate with different platforms, such as:
- Zendesk
- Microsoft Teams
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