BoldDesk Review
What is BoldDesk?
BoldDesk is a contemporary help desk software for creating a seamless customer service experience. It enables businesses to streamline support operations and improve customer satisfaction since it is strong, adaptable, and cost-effective. Presented by Syncfusion, a supplier of software frameworks and components that has established its name on the reliability of both its products and the support services that go with them.
This software is a modern help desk ticketing system for providing a variety of customer assistance activities. You can arrange support requests, work together with clients and team members, automate tedious activities, and enhance the general client experience.
Using BoldDesk, you can efficiently manage your support email, automate repetitive tasks, customized to your business needs, and publish self-help articles for your services or products.
Show MoreOverview of BoldDesk Benefits
Better Usability
BoldDesk has a modern user interface that is easy for all users. Quickly navigate to your desired tab and see how it works depending on what you need on the site. There are several features as well that make this help desk software efficient for all users.
Better Multibranding and Customization Support
This help desk software is suitable for different types of businesses. Customer support is easily customizable according to what the organization needs. Users can easily click through the customer portal and see which areas they need assistance with.
Unlimited Agent Pricing
There are several pricing plans suited for what your business needs. Choose from the flat-rate, unlimited agent package; you need not worry about adding more agents. You can save more instead of paying thousands of dollars yearly for help desk software.
Emails to Ticket Conversion
Businesses can manage client inquiries, assign tasks, and monitor progress all in one place using an email-based ticketing system.
Better Customer Satisfaction
BoldDesk routes the ticket to the appropriate agent and SLAs to satisfy customer needs. You can create, manage, and meet client expectations by creating service level agreements (SLA) for support. Measure clients’ pleasure by incorporating satisfaction questionnaires into your support sessions.
Show MoreOverview of BoldDesk Features
- Dashboards
- SLA Management
- Automated Response
- Customer Portal
- User, Role, and Access Management
- Customer/Contact Database
What Problems Will BoldDesk Solve?
Problem #1. Complicated email conversion tickets
Solution: With an email-based ticketing system, businesses can manage customer inquiries, assign tasks, and track progress all in one place. BoldDesk offers a robust email ticketing solution that integrates seamlessly with existing workflows, allowing businesses to provide exceptional customer support while optimizing internal processes. By leveraging BoldDesk’s features such as automated ticket assignment, priority tagging, and comprehensive analytics, businesses can enhance their productivity and deliver timely resolutions to customer issues.
Problem #2: Inefficient ticket routing system and poor SLAs
Solution: Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support using BoldDesk. Integrate satisfaction surveys into your support conversations and measure your customers’ happiness. BoldDesk’s advanced reporting and analytics provide valuable insights into customer satisfaction levels, allowing businesses to continuously improve their support processes and enhance overall customer experience.
Problem #3. Lack of self-service knowledge base portal
Solution: Provide all of your tutorials and documentation in one single location so that customers can easily locate the solutions they need. With BoldDesk’s centralized knowledge base feature, businesses can create a comprehensive repository of articles, FAQs, and guides, empowering customers to find self-service resources and resolve issues independently, reducing the need for repetitive inquiries and improving customer satisfaction. Additionally, BoldDesk’s intuitive search functionality and customizable user interface make it effortless for customers to access relevant information and find answers quickly.
Awards & Quality Certificates
BoldDesk Position In Our Categories
Because companies have specific business wants, it is rational that they avoid adopting an all-in-one, ”best” software product. Be that as it may, it would be difficult to find such a software system even among well-known software systems. The efficient step to undertake would be to take note of the numerous important factors which entail examination like critical features, packages, technical skill aptitude of staff members, company size, etc. After which, you must follow through the research to a full extent. Have a look at some of these BoldDesk analyses and explore the other software solutions in your list more closely. Such all-encompassing product research makes sure you circumvent unfit applications and pay for the one that meets all the features your company requires in growing the business.
Position of BoldDesk in our main categories:
TOP
100
BoldDesk is one of the top 100 Help Desk Software products
If you are considering BoldDesk it may also be beneficial to check out other subcategories of Help Desk Software listed in our database of SaaS software reviews.
It's important to keep in mind that almost no software in the Help Desk Software category is an ideal solution that can fulfill all the requirements of various business types, sizes and industries. It may be a good idea to read a few BoldDesk Help Desk Software reviews first as some solutions may dominate just in a really narrow group of applications or be designed with a really specific industry in mind. Others can work with an idea of being simple and intuitive and consequently lack complex elements needed by more experienced users. There are also services that support a broad group of customers and give you a rich feature set, but this frequently comes at a more expensive cost of such a software. Make sure you're aware of your needs so that you buy a solution that provides exactly the elements you search for.
How Much Does BoldDesk Cost?
BoldDesk Pricing Plans:
Free Trial
5 agents
$99/month
10 agents
$199/month
25 agents
$349/month
50 agents
$499/month
75 agents
$749/month
100 agents
$999/month
AI Copilot add
$20/agent
AI Agent
$20/1000 AI Credits
What are BoldDesk pricing details?
BoldDesk Pricing Plans:
Free Trial
5 agents
$99/month
10 agents
$199/month
25 agents
$349/month
50 agents
$499/month
75 agents
$749/month
100 agents
$999/month
AI Copilot add
$20/agent
AI Agent
$20/1000 AI Credits
One Plan. All Features You Need – $99 – 5 Agents
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
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Ticketing System
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Email Ticketing
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Workflow automation
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Live Chat
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Omnichannel Inbox
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Ticket Auto Assignment
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AI Agents
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AI Copilot
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CSAT Surveys
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WhatsApp & SMS
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Instagram & Facebook
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Knowledge Base
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Custom Dashboard
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Scheduled Reports
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Recurring Tickets
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Role-Based Access Control
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Custom Email Templates
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Custom Fields
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Multibrand Help Desk
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Multiple SLAs & Business Hours
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Ticket Approval
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Integration Marketplace
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API & Developer Platform
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40+ Global Languages Including RTL
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SSO / SAML Authentication
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Audit Logs
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HIPAA Compliance
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Free Migration
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Professional Onboarding
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24×7 Support
AI Agent for Every Channel – $20 – 1000 AI Credits per month
Give your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more.
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Instant 24/7 answers on every channel
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Adaptive to high-volume spikes
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Reduces workload for your support team
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Flexible credit usage so you pay only for what you actually use
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Seamless escalation to human agents
AI Copilot to Boost Your Support – $20 – 1 Agent per month
Give your agents an AI Copilot that writes, summarizes & saves hours daily.
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Unlimited AI — no usage caps
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Personalized, context-aware responses in seconds
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Instant conversation summaries for faster resolutions
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Consistent tone across all customer interactions
Assists agents with faster, smarter responses
BoldDesk® for Nonprofits
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Access to all the features included in BoldDesk
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10 free agents
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100+ features
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Free expert migration service
10+ Support channels: Email, live chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack
BoldDesk® for Startups – FREE
Get BoldDesk free for 12 months to help your startup build and scale customer support. Save up to $2,388 to invest in growth.
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Qualifying startups get free use of BoldDesk® for a period of 12 months
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10 Agents at no charge
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All the features of the BoldDesk®
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World-class support included – Help getting started + Questions answered along the way
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Free data migration
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Rapid onboarding process
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Clear qualifying criteria – See https://www.bolddesk.com/startups to review the terms and apply!
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Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.
User Satisfaction
Positive Social Media Mentions
106
Negative Social Media Mentions
9
We know that when you decide to buy a Help Desk Software it’s important not only to see how professionals rank it in their reviews, but also to check whether the real users and businesses that bought these solutions are genuinely happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and BoldDesk reviews across a wide range of social media sites. The information is then displayed in a simple to digest format indicating how many clients had positive and negative experience with BoldDesk. With that information at your disposal you should be ready to make an informed buying decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- German
- Spanish
- French
- Portugese
Pricing Model
- Free
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for BoldDesk?
BoldDesk can seamlessly integrate with various software, such as:
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JIRA
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Slack
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Salesforce
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Microsoft Teams
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Zapier
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Custom Apps
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Dropbox
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Google Drive
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Microsoft OneDrive
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Azure Devops
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Mailchimp Integration
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Microsoft Entra ID
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Ringover
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Whatsapp
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Facebook
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Stripe
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WooCommerce
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Calendly
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Boldsign
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Pipedrive
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LINE
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